CXPA Melbourne Network is honoured to be hosting the first 2020 Breakfast event with guest speaker Nigel Adams, one of Australia’s great thought leaders specialising in Operational Excellence (OpEx). Alongside his energy and passion for building great teams, Nigel will help us understand how to translate a typical customer journey map into process metrics that focus on quality and the implications this has for ensuring that customer needs are met.
07:30 - 07:45 Registration
07:45 - 08:00 Light Breakfast
08:00 - 08:05 Nigel Adams Presentation & QA
08:40 - 08:45 Upcoming CXPA Events
08:45 - Closing
LIMITED SEATING
Please forward any queries to Anita Siassios anita@managingCX.com or Ian Stokol IStokol@icloud.com
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