Join us for an exciting session with Quadient and Altitude Advisory on Tuesday, 23 May 2023, 2:00pm - 4:00pm.
One Farrer Hotel, 1 Farrer Park Station Road, Singapore 217562
The experience economy has motivated organisations to deliver digital-first, bi-directional and personalised experiences at every step of the customer lifecycle. Whilst there are choices of platforms that help acquire customers, there is an increasing need for a focus on the post-acquisition and retention lifecycle.
According to a recent Asia Pacific whitepaper published by OMDIA, commissioned by Quadient in 2022, over 90% respondents determined that customer communications management (CCM) delivered moderate to significant value towards the customer experience, with top priorities including process automation, personalisation, and omni-channel delivery. Cloud based CCM applications also showed a 47% and 44% upside on productivity gains and operational savings, respectively.
Attend this joint event between Quadient and Alltitude Advisory on Tuesday, 23 May 2023 to better understand:
- How legacy CCM platforms could be holding your organisation back from better CX
- Why customer communications are becoming an integral part of the wider customer experience stack
- Potential quick wins on refreshing your CCM immediately