AI in Action for CX

AI in Action for CX:  Automate customer experiences with AI agents and self-service

In this session, explore how Zendesk AI can revolutionize your self-service strategy and increase opportunities to automate more of your customer experiences by:

• Providing instant, accurate answers to FAQs using existing knowledge base content to wow your customers with 24/7 support
• Personalizing each interaction to foster deeper connections and increase CSAT
• Fully automating even the most complex customer requests to free up your agents and optimize operations

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