When
December 17, 2018
2:00 PM - 3:00 PM EST
Where
Online
Make Your Connections Smarter: How to Win in the Experience Economy with Predictive Behavioral Routing
Today’s customers expect great connections with each interaction they have with your business. Find out how Predictive Models, Artificial Intelligence, and Analytics come together in Predictive Behavioral Routing to immediately result in more productive and positive call outcomes, better business performance, and exceptional customer experiences.
Kristie O'Donnell
Director of Solutions Architecture
NICE Nexidia
As a 13 year Mattersight veteran, Kristie has developed an expertise in predictive behavioral routing and analytic solutions to apply information-driven analytic approaches to solve complex and ambiguous business problems within Fortune organizations. She has a demonstrated history of successfully managing large accounts, sales and product adoption for complex software as a service (SaaS) cloud initiatives. She also has a proven track record of architecting successful solutions, directing service operations and delivering exemplary customer experience. Her experiences span from customer success, sales enablement, solutions architecture, contact center operations, data- driven analytics, change management and human performance improvement which have allowed her to help organizations fuel organizational growth and standardize operations designed to deliver measurable, sustainable and progressive business results.
Madison Ragozin
Lead Solutions Architect
NICE Nexidia
Madison Ragozin is a results-driven Solutions Architect who specializes in identifying and influencing strategic decisions through contact center subject matter expertise, data-driven analyses, and financial modeling. As a Mattersight team member for the past 6 years, she has developed an expertise in the product architecture, technical implementation, and measureable benefits of predictive behavioral routing and analytic solutions. Her experiences span from software testing, project management, customer success, data science, solutions architecture, and sales engineering which have allowed her to accumulate a proven history of successfully designing and demonstrating solutions that improve business results through more productive and positive interactions.
