The Philippines, with its flourishing business environment and a highly proficient workforce, has established itself as a prime destination for top-tier customer experience services. According to a recent survey conducted by the Contact Center Association of the Philippines (CCAP), an impressive 83% of customers who engaged with call centers in the Philippines rated their experience as “very satisfactory.” This rating surpasses customer satisfaction levels in other countries, such as the United States, where the satisfaction rate hovers around 73%. Consequently, the CX Transformation Summit is dedicated to advancing this initiative further by facilitating discussions on new CX strategies, emerging trends, and compelling case studies within the region.
Under this years theme “CX Horizons: Discover, Transform, succeed” we emphasize the journey of organizations as they explore new frontiers in Customer Experience (CX). CX Transformation Summit continuous quest to discover fresh insights, transform strategies, and ultimately achieve success in the realm of CX. This theme underscores the importance of innovation, adaptation, and excellence in delivering exceptional customer experiences. Learn more about forward-thinking strategies and provides a platform to explore cutting-edge CX trends and best practices for achieving business success.
CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.