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For executives and experts (authors, keynoters, thought leaders, and certified or long-time practitioners of customer experience, employee experience, and partner experience). Available in live online classes or on-demand self-paced online training.
The Experience Leadership course modernizes customer/employee/partner experience practices for the new realities of the 2020s and beyond. What got us through the 2010s (CX Management) is insufficient for today’s customer needs.
Trusted by CCXPs & CX enthusiasts from these companies and hundreds more:
The Advanced course is ideal for senior executives seeking to increase the strategic relevance and value of CX to their organization. It was great that fundamentals are assumed and the focus was on higher-value advanced concepts. I left the class energized, buzzing with multiple ways to up level our CX programs. — Peter Rush, FCXP, Senior Director, Customer Experience, Medecision
Thank you for having a wonderful Advanced Experience Leadership session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience. — Mohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank Limited
This Advanced Experience Leadership course is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’. — Victoria Matthews, CCXP, Principal, SEMA4 Consulting
This Advanced Experience Leadership seminar brings the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in. — George Bell-Uribe, Head of Customer Experience, North America, Sage
TI absolutely loved your Advanced CX+EX+PX recorded sessions. Well structured, concise, well-illustrated with examples. I also found useful that you augment this learning experience with a section of inspiring stories from other organizations. This adds even more practical flavor. — Sandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory
Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs. — Jacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG
Choose the live class or self-paced course — either way, you get two class workbooks (pre-class intro and in-class notes), links to templates and case studies, succinct recordings for each workbook, scenario exercises as adult learning essentials, multiple-choice quizzes with clues and explanations, and online quiz game.