Join other customer experience professionals for breakfast and lively discussion on a variety of CX topics.
Our events are informal and informative. We meet monthly at 8:30 am and discuss a different CX topic each month until about 9:45. Some stay to chat, but we typically wrap up by 10:00 am. Everyone picks up their own tab for breakfast.
MARCH TOPIC: Top 5 CX Challenges
Data from a new Deloitte report provides insights into the unique challenges experience leaders face and offers strategies to help them optimize their impact and reach their full potential. We'll discuss the top 5 plus our own additions to the list!
1. Collaborating with other leaders on experience priorities
2. Identifying actionable and well-timed experience metrics
3. Recruiting “experienced” experience talent
4. How to create experiences with AI while honoring concerns about humanity and trust
5. Making the investment case for customer experience and employee experience
find the full article here: https://www-forbes-com.cdn.ampproject.org/c/s/www.forbes.com/sites/deloitte/2024/02/08/new-data-reveals-the-chief-experience-officers-top-five-challenges/amp/
Come and join in the discussion!