Anyone with a post-secondary degree (or global equivalent) and a minimum of three years of full-time CX-specific work experience is eligible to take the exam. An alternate pathway to eligibility is a high school diploma (or equivalent) and a minimum of five years of work experience that includes three years of CX-specific work experience. The CX-specific work experience needs to include well-rounded practice and leadership across the core competency areas. More details are available on certification eligibility including experience and education requirements, plus an alternative pathway.
The certification exams are completed at designated locations that have monitored test facilities. You may also take the exam via remote proctor online from the comfort of your home or office. Please review this page for more information regarding the remote proctor requirements. The content in the 100-question computer-based exam covers the core competency areas that the CXPA has identified as required knowledge for CCXP candidates:
- Customer Insights and Understanding
- Customer Experience Strategy
- Metrics, Measurements, and ROI
- Design, Implementation, and Innovation
- Culture and Accountability
Many candidates spend several weeks and/or months studying before taking the exam.