Want to know more about the mentor match program overall? Watch this video.
This program offers a 6-month CX Mentorship available to any CXPA member. Mentors and mentees must apply, and are then matched up to work together for that length of time. Every 6 months the match can be renewed one more cycle or ended. Then a new cycle of applications and matches begins.
Mentors and mentees have a designated window to sign up and be matched. It only takes 5 minutes to complete the online application form in it's entirety. See application dates above. During the application process, mentees can view the mentors available and reach out via email (outside the system) to find out if there is a mutual interest. We do our best to accommodate everyone.
At the start of your mentor match you join a kick off call and one call at the two month mark and a final call at the end of your mentorship match. Mentees will complete a form upfront to use as way to focus the mentorship period. We recommend mentors and mentees spend one hour connecting each month.
No, you can be matched with a member from across the globe. Just find your preferred communication method -- phone, Skype, email, or whatever you like.
View Mentee Directory
View Mentor Directory
Still have questions? Email firstname.lastname@example.org and we will be happy to help.
Watch this video if you want to learn about how matching works. Matching requires a complete profile and that you email outside the system to mentors/mentees to see if they are willing to match. Then you request it officially through the system.
Have you previously participated in CXPA's Mentor Match program? To ensure you are enrolled for the current cycle please follow the instructions in this video.
“I know some members were hesitant to match with a mentor that is a consultant in the field and not a fellow practitioner. I wanted that diverse background and experience. My mentor has been able to put things in context and offer perspectives from other industries. I would encourage others to really consider how valuable this is.”
“The mentor program benefits not only the mentee but also the mentor. It's a great opportunity to learn about challenges others are having and how others are taking different approaches to their CX strategy and initiatives. It becomes a learning opportunity for the mentor, as well, by broadening the mentor's horizons and perspectives.”
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