Mentor Match

The CX Mentorship Program cycle 1 of 2017 has now kicked off.

Applications are closed for this round of the Mentor Match program. If you are in the program, please join one of the two calls we have scheduled on March 17. If you are interested in joining cycle 2 2017 that will open up again in summer 2017.

Want to know more about the mentor match program overall? Watch this video

Frequently Asked Questions

1

What is the Mentor Match program?

This program offers a 6-month CX Mentorship available to any CXPA member. Mentors and mentees must apply, and are then matched up to work together for that length of time. Every 6 months the match can be renewed one more cycle or ended. Then a new cycle of applications and matches begins.

2

How & when do I sign up?

Mentors and mentees have a designated window to sign up and be matched. It only takes 5 minutes to complete the online application form in it's entirety. See application dates above. During the application process, mentees can view the mentors available and reach out via email (outside the system) to find out if there is a mutual interest. We do our best to accommodate everyone.

3

What can I expect from participating?

At the start of your mentor match you join a kick off call and one call at the two month mark and a final call at the end of your mentorship match. Mentees will complete a form upfront to use as way to focus the mentorship period. We recommend mentors and mentees spend one hour connecting each month.

4

Does my match have to be local?

No, you can be matched with a member from across the globe. Just find your preferred communication method -- phone, Skype, email, or whatever you like.

Mentor Match Program Requirements

Mentors will...

Mentees will...

  • Mentors need to fill out their mentor and CXPA Community Profile with as much detail as possible
  • Attend scheduled kick off Mentor Match calls
  • Complete the initial discovery call checklist (provided by CXPA) with Mentee
  • Commit to a focused conversation with your Mentee for at least one hour each month
  • Provide insights, knowledge and understanding in an educational manner to benefit the Mentee in professional growth
  • Make a 6-month commitment to the match
  • Mentors can have more than one Mentee but need to be judicious with their resources to make sure each Mentee is well-served
  • Mentees need to fill out their mentee and CXPA Community Profiles with as much detail as possible to aid in the finding the best match
  • Mentees are responsible for facilitating the relationship and must invite a mentor via CXPA’s Mentor Match to help them
  • Mentees are responsible for driving the relationship, meaning that Mentees must have clear goals for what they want to achieve from participation and take responsibility for pursuing those objectives
  • Attend scheduled kick off Mentor Match calls
  • Make a 6-month commitment to the match
  • Complete the Mentoring Worksheet
  • Can only have one mentor at a time

 

Still have questions? Email lesley@cxpa.org and she will be happy to help.

Feedback from Past Mentorship Participants


“The mentor program benefits not only the mentee but also the mentor. It's a great opportunity to learn about challenges others are having and how others are taking different approaches to their CX strategy and initiatives. It becomes a learning opportunity for the mentor, as well, by broadening the mentor's horizons and perspectives.”

- CXPA Mentor, Annette Franz, CCXP, Vice President Client Experience, Compellon

“I know some members were hesitant to match with a mentor that is a consultant in the field and not a fellow practitioner.  I wanted that diverse background and experience.  My mentor has been able to put things in context and offer perspectives from other industries.  I would encourage others to really consider how valuable this is.”

- Dawn Mergenthaler, Sleep Number (2015 Cycle 1 Mentee)

Matching Instructions for the CXPA Mentor Match Program

Watch this video if you want to learn about how matching works. Matching requires a complete profile and that you email outside the system to mentors/mentees to see if they are willing to match. Then you request it officially through the system.

How to Re-Enroll in Mentor Match

Have you previously participated in CXPA's Mentor Match program? To ensure you are enrolled for the current cycle please follow the instructions in this video.