Mentor Match

Mentor Match 2019 Upcoming Dates

Mentor
Enrollment
Mentee
Enrollment
Matching
Period
January 28 -
February 18
Click the button below!
February 11 -
February 18
Click the button below!

February 11 -
February 28
After enrollment, view the
directories by clicking the
buttons to the right!


The program officially starts on March 4, 2019.

Frequently Asked Questions

1

What is the Mentor Match program?

This program offers any CXPA member a CX-focused mentorship. Mentors and mentees must apply, and then match up to work together for the entirety of the cycle. Every 6 to 9 months, the match can be renewed or ended. Then a new cycle of applications and matching begins.

2

How & when do I sign up?

Mentors and mentees each have a designated window to sign up and it only takes 5 minutes to complete the online application form. See key dates above. Once enrolled, mentees can view the mentors available and reach out via email (outside the system) or private message (within the system) to find out if there is a mutual interest. We do our best to accommodate everyone but cannot guarantee that everyone will find a match.

3

What can I expect from participating?

At the start of your match, you will join a kick-off call led by CXPA staff. We also moderate a mid-point call and a wrap-up call at the end of the cycle. Mentees will complete a form upfront to help to guide the relationship. We recommend mentors and mentees spend one hour connecting each month.

4

Does my match have to be local?

No, you can be matched with a member from across the globe. Just find your preferred communication method -- phone, Skype, email, or whatever you like.

Mentor Match Program Requirements

Mentors will...

Mentees will...

  • Fill out their mentor profile and CXPA Community Profile with as much detail as possible to aid in finding the best match
  • Attend a scheduled Mentor Match kick-off call (the 2019 options are March 5 or March 6)
  • Complete the initial discovery call checklist (provided by CXPA) with their mentee
  • Commit to a focused conversation with their mentee for at least one hour each month
  • Provide insights, knowledge, and understanding in an educational manner to benefit the mentee in professional growth
  • Make at least a 6-month commitment to the match
  • Participate in a scheduled Mentor Match check-in call
  • Be judicious with their resources to make sure each of their mentees is well-served; mentors can have more than one mentee but no more than three is a best practice
  • Dial in to the scheduled Mentor Match wrap-up call
  • Fill out their mentee profile and CXPA Community Profile with as much detail as possible to aid in the finding the best match
  • Be responsible for initiating the relationship inviting a desired mentor to help them
  • Attend a scheduled Mentor Match kick-off call (the 2019 options are March 5 or March 6)
  • Complete the Mentoring Worksheet
  • Drive the relationship with their mentor, meaning that mentees must have clear goals for what they want to achieve from participation and take responsibility for pursuing those objectives
  • Make at least a 6-month commitment to the match
  • Participate in a scheduled Mentor Match check-in call
  • Only have one mentor at a time
  • Dial in to the scheduled Mentor Match wrap-up call
Still have questions? Email info@cxpa.org and we will be happy to help.

The Mentor Match Program for 2019 has now kicked off!

This program is open to CXPA members only.

Feedback from Past Participants

“Overall, it was a great experience and I really appreciate being part of an organization that offers a mentor program. It is definitely one of the benefits that encouraged me to join the association and I can see how great it is to be part of the CXPA community.”

- Jennifer Kavu, Customer Relationship Specialist at Siemens Industry, Inc. (2018 Mentee)

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“The experience was fantastic. These mentoring sessions are very engaging, extremely interesting and rewarding, and mutually beneficial to both mentee and mentor and I look forward to continuing on with the program.”

- Karl Sharicz, CCXP, Founder & CEO at HorizonCX (2018 Mentor)