Mentor Match

Frequently Asked Questions

1

What is the Mentor Match program?

This program offers any CXPA member a CX-focused mentorship. Mentors and mentees must enroll in the program as a mentor and/or a mentee, and then match up to officially recognize the relationship. CXPA recommends mentoring relationships last for ~6 hours of active mentoring time, or 1 hour a month for ~6 months.

2

How & when do I sign up?

Enrollment is now open! It only takes 5 minutes to complete the online enrollment form. Once enrolled, mentees can view the mentors available and reach out via private message within the CXPA community system to find out if there is a mutual interest. We do our best to accomodate everyone but cannot guarantee that everyone will find a match.

3

What can I expect from participating?

You should expect to be available for at least one hour a month for you and your mentor/mentee to meet and discuss your professional development. CXPA has a few resources to help jumpstart your relationship and ensure you are getting the most benefit from the mentorship.

4

How long does a mentoring relationship last?

That is mostly up to you and your mentor/mentee! While CXPA recommends you engage in about 6 hours of active mentoring time, and speaking for at least one hour a month, we recognize you may need to be matched longer to accomplish your goals. We do ask that relationships are completed after 12 months so mentors and mentees can engage with new participants.

5

Does my match have to be local?

No, most of our matches are not local and you do not need to live near each other for a successful relationship. Just find your preferred communication method -- phone, Skype, email, etc.

Mentor Match Program Requirements

Mentors will...

Mentees will...

  • Fill out their mentor profile and CXPA Community Profile with as much detail as possible to aid in finding the best match
  • Attend a scheduled Mentor Match kick-off call
  • Complete the initial discovery call checklist (provided by CXPA) with their mentee
  • Commit to a focused conversation with their mentee for at least one hour each month
  • Provide insights, knowledge, and understanding in an educational manner to benefit the mentee in professional growth
  • Make at least a 6-month commitment to the match
  • Participate in a scheduled Mentor Match check-in call
  • Be judicious with their resources to make sure each of their mentees is well-served; mentors can have more than one mentee but no more than three is a best practice
  • Dial in to the scheduled Mentor Match wrap-up call
  • Fill out their mentee profile and CXPA Community Profile with as much detail as possible to aid in the finding the best match
  • Be responsible for initiating the relationship inviting a desired mentor to help them
  • Attend a scheduled Mentor Match kick-off call 
  • Complete the Mentoring Worksheet
  • Drive the relationship with their mentor, meaning that mentees must have clear goals for what they want to achieve from participation and take responsibility for pursuing those objectives
  • Make at least a 6-month commitment to the match
  • Participate in a scheduled Mentor Match check-in call
  • Only have one mentor at a time
  • Dial in to the scheduled Mentor Match wrap-up call
Still have questions? Email info@cxpa.org and we will be happy to help.

The Mentor Match Program is open to CXPA members only.

Feedback from Past Participants

“Overall, it was a great experience and I really appreciate being part of an organization that offers a mentor program. It is definitely one of the benefits that encouraged me to join the association and I can see how great it is to be part of the CXPA community.”

- Jennifer Kavu, Customer Relationship Specialist at Siemens Industry, Inc. (2018 Mentee)

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“The experience was fantastic. These mentoring sessions are very engaging, extremely interesting and rewarding, and mutually beneficial to both mentee and mentor and I look forward to continuing on with the program.”

- Karl Sharicz, CCXP, Founder & CEO at HorizonCX (2018 Mentor)