This program offers any CXPA member a CX-focused mentorship. Mentors and mentees must apply, and then match up to work together for 6 months. Every 6 months, the match can be renewed for one more cycle or ended. Then a new cycle of applications and matching begins.
Mentors and mentees each have a designated window to sign up and it only takes 5 minutes to complete the online application form in its entirety. See key dates above. During the application process, mentees can view the mentors available and reach out via email (outside the system) or private message (within the system) to find out if there is a mutual interest. We do our best to accommodate everyone.
At the start of your match, you will join a kickoff call. We also moderate a mid-point call and a final call at the end of the 6 month period. Mentees will complete a form upfront to help to guide the relationship. We recommend mentors and mentees spend one hour connecting each month.
No, you can be matched with a member from across the globe. Just find your preferred communication method -- phone, Skype, email, or whatever you like.
“I know some members were hesitant to match with a mentor that is a consultant in the field and not a fellow practitioner. I wanted that diverse background and experience. My mentor has been able to put things in context and offer perspectives from other industries. I would encourage others to really consider how valuable this is.”
“The mentor program benefits not only the mentee but also the mentor. It's a great opportunity to learn about challenges others are having and how others are taking different approaches to their CX strategy and initiatives. It becomes a learning opportunity for the mentor, as well, by broadening the mentor's horizons and perspectives.”
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