This program offers any CXPA member a CX-focused mentorship. Mentors and mentees must apply, and then match up to work together for the entirety of the cycle. Every 6 to 9 months, the match can be renewed or ended. Then a new cycle of applications and matching begins.
Mentors and mentees each have a designated window to sign up and it only takes 5 minutes to complete the online application form. Once enrolled, mentees can view the mentors available and reach out via email (outside the system) or private message (within the system) to find out if there is a mutual interest. We do our best to accommodate everyone but cannot guarantee that everyone will find a match.
At the start of your match, you will join a kick-off call led by CXPA staff. We also moderate a mid-point call and a wrap-up call at the end of the cycle. Mentees will complete a form upfront to help to guide the relationship. We recommend mentors and mentees spend one hour connecting each month.
No, you can be matched with a member from across the globe. Just find your preferred communication method -- phone, Skype, email, or whatever you like.
“Overall, it was a great experience and I really appreciate being part of an organization that offers a mentor program. It is definitely one of the benefits that encouraged me to join the association and I can see how great it is to be part of the CXPA community.”
“The experience was fantastic. These mentoring sessions are very engaging, extremely interesting and rewarding, and mutually beneficial to both mentee and mentor and I look forward to continuing on with the program.”