London CXPA Network

You've done the basics but now what? How do you avoid your CX efforts running out of steam? You deliver an OK Customer Experience but how do you turn your CX into a differentiator? How do you help your company keep its interest and investment in CX?

These are common questions on the minds of many CX professionals. More now than ever we need to be thinking about how to take CX to the next level and more importantly convincing our leaders to continue to see the value in a focus on CX. We need to be able to paint a picture of what future customer experiences can look like and how they will drive business and ROI.

For our first in person event for more than 2 years, kindly hosted by Kantar, we have selected some very inspiring speakers who will share their stories of building competitive customer experiences, maintaining CX momentum , convincing skeptical stakeholders and using behavioral psychology to build very deliberate and targeted customer experiences.

• Jerry Angrave - Empathyce (chair)
• Charley Wallace - Network Rail
• Simon Moore - Innovation Bubble
• Enna Khan - Knight Frank

And being a network event we will of course have time to meet old friends and new. We are really looking forward to meeting you all and sharing some stories over a glass of whatever takes your fancy!