New York City CXPA Network

About Us

The New York City CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next event and thank you for being a part of the New York City CXPA Network!


Qualtrics 11.18


Smartcomm 11.18

Announcements List

  • Upcoming Event: May 27th | Experience Design Practices and Tools for CX Professionals

    Hi all, CXPA NY/DC/Baltimore are exploring the intersection of experience design and customer experience. 

    Join CX professionals from CXPA New York, Washington DC, and Baltimore as we discuss practices and tools to build empathy and connect with customers and colleagues. 

    William Scheideler, Experience Design Director at New York's EY Design Studio, will open up our discussion with a brief talk outlining methodologies he has found helpful in remote working settings.

    The event is open to all via Zoom, tickets are free and available from

Our Leadership

Public Policy Lab
Customer Experience Design Strategist
Dow Jones
Head of Customer Experience Design