Switzerland CXPA Network

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About Us

The Switzerland CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next event and thank you for being a part of the Switzerland CXPA Network!





Announcements List

  • Celebrate CX Day 2023 with us

    Join us for an exciting event, CX Day 2023 - CXPA Switzerland, on Tue Oct 3rd 2023 at 17:00  at the Hochschule für Wirtschaft, Lagerstrasse 5 in Zürich. Online participation is possible as well.

    A must-attend for anyone passionate about putting the customer at the heart of your organisation.


    1. Two inspirational speakers.

    • Géraldine Bröker, Head Customer Experience and Insights at Groupe Mutuel
    • Faran Niaz, CEO CX Future, Keynote Speaker

    2. Learn about how the Swiss rate their maturity level of Customer Centricity and CX in the Swiss CEX 2023 study.

    • Presented by Prof. Dr. Michael A. Grund, Head of Marketing and Business communications @ Hochschule für Wirtschaft
  • Meet Andrea Amico - Head of Customer Experience at Philip Morris International

    Join us for an exclusive online event with Andrea Amico Head of Customer Experience at Philip Morris International about designing real customer experiences, on Thursday June 29 2023 at 17:00.

    Learn from Andrea, how he aims for human centered design by making it real. And how he envisions the role of CX in different industries based on his experiences.

    Andrea Amico: A big change, goes hand-in-hand with opportunities. That's how Andrea Amico sees it from a CX designer point of view. He gives an insight in his experience of designing real experiences.

    Don't miss out on this opportunity to hear from one of the industry's leading experts, Andrea Amico, Head CX Philip Morris International!

    Register now and secure your spot. Open for all professionals who are intereted or working in the area of Customer Experience (CX).

  • Meet Bruce Temkin!

    Are you ready to deepen your understanding of empathy in customer experience?

    Join CXPA Switzerland and CXPA Netherlands as we host an exciting online event featuring renowned CX expert, Bruce Temkin!

    Bruce Temkin is the founder of the Temkin Group (now Qualtrics XM Institute) and an expert in customer experience management. He is known for his innovative and pragmatic approach to CX and has authored multiple books, including "The Six Laws of Customer Experience." Bruce is also the co-founder and chair emeritus of the Customer Experience Professionals Association (CXPA).

    Empathy is a critical component of CX, and in this event, Bruce will share his insights on how empathy can transform your customer experience strategy.

    The event will take place on April 12th from 4 pm CET to 5:30 pm CET and will be hosted online, so you can participate from the comfort of your own home or office. Don't miss this opportunity to learn from one of the industry's most respected CX experts.

    Registration is open now, and places are limited, so be sure to secure your spot today. We look forward to seeing you there!

Our Events

Our Leadership

nexa Consulting
Managing Partner and Senior CX Consultant
in Novation
Service designer, innovator, founder