Switzerland CXPA Network

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About Us

The Switzerland CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next event and thank you for being a part of the Switzerland CXPA Network!

Announcements List

Embracing a Client Centric mindset at BNP Paribas

By: Giuseppe De Vincenti, CCXP , 7 days ago

Welcome to CXPA Switzerland's upcoming event, where we're set to explore the dynamic realm of customer experience excellence. Join us for an enlightening discussion that delves into the shifting landscape of banking.

BNP Paribas' Corporate & Institutional Banking (CIB) division serves financial institutions and corporate clients. As CIB has the ambition to become the number one European bank of the world by 2030, client centricity becomes a lever to gain a competitive edge. Every employee has a role to play in achieving these ambitious goals, including non-client facing employees who are the majority within CIB Operations. And yet, many can feel disconnected when it comes to seeing how they fit in the big picture.

Join Hélène Piquion and Robert Rosales as they shed light on how BNP Paribas CIB’s Global Operations designed and deployed a global client-centric transformation programme across Global Markets and Global Banking operations teams of over 7,000 employees. Discover the pivotal role of client centricity in gaining a competitive advantage and learn how every single one of BNP Paribas employees contributes to this ambitious vision. Get ready to be inspired and empowered at CXPA Switzerland's upcoming event.

Event is online only and in English

Reserve your seat!
Local network event | Technology should make life easier

By: Barbara Van Duin, CCXP , 4 months ago

Let’s dive into how Technology can truly simplify our customer’s lives.

Tired of struggling with technology and building the customer experience around IT?

Join the Customer Experience Professionals Association - Switzerland (CXPA) for our online event with CIO Alexander Nelles from Kantonsspital Winterthur.

7. December from 17:30-18:30

Reserve your spot now!

Join the online event
Celebrate CX Day 2023 with us

By: Barbara Van Duin, CCXP , 7 months ago
Join us for an exciting event, CX Day 2023 - CXPA Switzerland, on Tue Oct 3rd 2023 at 17:00 at the Hochschule für Wirtschaft, Lagerstrasse 5 in Zürich. Online participation is possible as well.

A must-attend for anyone passionate about putting the customer at the heart of your organisation.

Program:

1. Two inspirational speakers.

Géraldine Bröker, Head Customer Experience and Insights at Groupe Mutuel

Faran Niaz, CEO CX Future, Keynote Speaker

2. Learn about how the Swiss rate their maturity level of Customer Centricity and CX in the Swiss CEX 2023 study.

Presented by Prof. Dr. Michael A. Grund, Head of Marketing and Business communications @ Hochschule für Wirtschaft
Register here for the event