Switzerland CXPA Network

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About Us

The Switzerland CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next event and thank you for being a part of the Switzerland CXPA Network!

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Impact awards 2024

Announcements List

  • 🌟 Conférence CX24 - Et si l'Humain et la Technologie se liaient pour impacter l'Expérience Client ?

    Bonjour,

    Vous êtes cordialement invité à la conférence organisée par CXPA Switzerland qui se déroulera à Lausanne/Renens le mardi 4 juin dès 16h.

    Au programme:

    • Sessions interactives: apprenez et participez à des discussions en petits groupes.
    • Atelier en plénum: posez vos questions et partagez votre expérience.
    • Networking: élargissez votre réseau autour d'un apéritif convivial.

    Détails de l'inscription: les membres CXPA sont invités et ne paient pas les frais d'inscription s'élevant à CHF 50.- 

    Allez sur le site https://www.eventbrite.com/e/conference-cx24-tickets-891425757437?aff=CXPAmember et rentrez le code de réduction CXPA_Member

    Lieu: Hyperaktiv.li, Renens

    Horaires: de 16h à 20h

    Places limitées, inscrivez-vous maintenant pour garantir votre place !

    Nous sommes impatients de vous accueillir et de partager ensemble cette expérience enrichissante. N'hésitez pas à nous contacter si vous avez des questions ou besoin de plus d'informations.

    Cordialement,

    L'équipe CXPA Suisse

  • Embracing a Client Centric mindset at BNP Paribas

    Welcome to CXPA Switzerland's upcoming event, where we're set to explore the dynamic realm of customer experience excellence. Join us for an enlightening discussion that delves into the shifting landscape of banking.

    BNP Paribas' Corporate & Institutional Banking (CIB) division serves financial institutions and corporate clients. As CIB has the ambition to become the number one European bank of the world by 2030, client centricity becomes a lever to gain a competitive edge. Every employee has a role to play in achieving these ambitious goals, including non-client facing employees who are the majority within CIB Operations. And yet, many can feel disconnected when it comes to seeing how they fit in the big picture.

    Join Hélène Piquion and Robert Rosales as they shed light on how BNP Paribas CIB’s Global Operations designed and deployed a global client-centric transformation programme across Global Markets and Global Banking operations teams of over 7,000 employees. Discover the pivotal role of client centricity in gaining a competitive advantage and learn how every single one of BNP Paribas employees contributes to this ambitious vision. Get ready to be inspired and empowered at CXPA Switzerland's upcoming event.

    Event is online only and in English

  • Local network event | Technology should make life easier

    Let’s dive into how Technology can truly simplify our customer’s lives.

    Tired of struggling with technology and building the customer experience around IT?

    Join the Customer Experience Professionals Association - Switzerland (CXPA) for our online event with CIO Alexander Nelles from Kantonsspital Winterthur.

    7. December from 17:30-18:30

    Reserve your spot now!

Our Leadership

nexa Consulting
Managing Partner and Senior CX Consultant
in Novation
Service designer, innovator, founder