Switzerland CXPA Network

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About Us

The Switzerland CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next event and thank you for being a part of the Switzerland CXPA Network!


CCXP 1.2023


Forsta ad 3.2023

Announcements List

  • Meet Bruce Temkin!

    Are you ready to deepen your understanding of empathy in customer experience?

    Join CXPA Switzerland and CXPA Netherlands as we host an exciting online event featuring renowned CX expert, Bruce Temkin!

    Bruce Temkin is the founder of the Temkin Group (now Qualtrics XM Institute) and an expert in customer experience management. He is known for his innovative and pragmatic approach to CX and has authored multiple books, including "The Six Laws of Customer Experience." Bruce is also the co-founder and chair emeritus of the Customer Experience Professionals Association (CXPA).

    Empathy is a critical component of CX, and in this event, Bruce will share his insights on how empathy can transform your customer experience strategy.

    The event will take place on April 12th from 4 pm CET to 5:30 pm CET and will be hosted online, so you can participate from the comfort of your own home or office. Don't miss this opportunity to learn from one of the industry's most respected CX experts.

    Registration is open now, and places are limited, so be sure to secure your spot today. We look forward to seeing you there!

  • Bald ist es wieder Zeit für den CX Day! Dieser international begangene Tag ist dem Kundenerlebnis gewidmet und wird von der CXPA zusammen mit Unternehmen und Expertinnen und Experten aus der ganzen Welt gefeiert. Feiern Sie mit der CXPA Switzerland Community und begehen Sie diesen besonderen Tag mit spannenden Vorträgen in Live-Übertragungen oder direkt an der HWZ in Zürich im Namen eines grenzenlosen Kundenerlebnisses.

    Bientôt, ce sera CX Day ! Cette journée internationale est consacrée à l'expérience client et est célébrée par CXPA avec des entreprises et des experts du monde entier. Célébrez avec nous cette journée spéciale avec des présentations passionnantes en streaming ou directement depuis l'HWZ à Zurich au nom d'une expérience client sans limite.

Our Leadership

nexa Consulting
Managing Partner and Senior CX Consultant