Blogs

🥫 “Put a marble in the jar” – is a phrase my kids hope I say daily.
 
Five years ago, we sat down as a family & using best practices I gained as a leader, we determined our family values. We talked about what was important to our family, how people would “know” our values through our behavior, & what attributes made our family unique. Each person listed values they thought were important, we voted to find consensus, & after a few sessions we settled on our family values:
👬 Kindness
💕 Love
🤝 Respect
👨‍👩‍👦‍👦 Family
🕊 Peace
🙏 Gratitude
👨‍🚒 Courage
😇 Truth
💪 Grit
 
We wanted to find a way to acknowledge when a person authentically displayed our family values, so each night at the dinner table we go around & ask for a “marble moment”. If a person exhibited our family values that day they share their story & put one marble in the jar. 🥫
Once our marble jar is full, we celebrate by doing something together as a family (e.g. going to a museum, to the lake, out to eat, etc.).  
 
↪ Switching gears to CX:
 
🔗How is your organization linking your company values/CX brand promises to your employee recognition program?
 
🙋‍♂️How are you operationalizing your company values into clear service standards of behavior, so your team knows what’s expected?  
 
🏆How are you celebrating your employees who consistently embody your culture?
 
📑How are you including your organizational values in your hiring, promoting, & offboarding processes?
 
 
🥫 My challenge to you: Create opportunities for your employees to share their “marble moments” at your next team meeting.