How are you celebrating on October 5?
CX Day is an opportunity for your company to take a breather, refresh and recommit to the customer experience and celebrate the customer love in your company. With the big day a mere month away, we’re hearing a lot of exciting ways that companies are planning to celebrate. Check out some stories below from companies as they were planning their celebrations last year - and let them inspire you! Join our open call on Wednesday, September 14 to learn and share more ideas for this year!
Quotes from CX Day 2015 Company Celebrations Planning:
“Microsoft is hosting the “I Can” Challenge, where 100K employees and company leaders are invited to share statements about what they can do to be customer obsessed. Employees create short affirmations about how they can empathize with customers, engage with them, and be empowered to serve them. Employees will share their statements and pictures, and those who participate will be entered into prize drawings, and donations will be made to charities to honor employee participation.
The “I Can” Challenge serves as an opportunity to educate employees about customer obsessed behaviors, celebrates employees who create great customer experiences, and motivates employees and builds our customer obsessed culture. Additional activities, such as Trivia Contests, Coffee Carts, games and other activities will be happening throughout the day around the world.”
“At EMC, we are putting together a company-wide event that will be hosted on both coasts and throughout several of our global centers of excellence. We have started the process of identifying key customers/partners to join in the celebration in our Hopkinton offices. A sample of our planned events include…
Internal social media campaign (interactive landing page built internally for EMC employees to engage and post their CX story) in which the employee “Defines” how they impact EMC’s customer experience. These submission will be used through the CX Day celebration and serve as pre/post-celebration promotion collateral.
Interactive media displays in our Executive Brief Centers (Client facing); highlighting real time customer experience metrics across the EMC footprint.
Guest speakers including retired NFL player and Boston icon, Doug Flutie, will speak at on CX Day in Hopkinton about “The Importance of Fans.”
An interactive EMC executive vs. customers/partners/employees gameshow.”
“After encouraging employees to participate in CX Day’s online events on October 6, Cisco is celebrating with a follow-on company event on October 7. Broadcast from our “Cisco TV” studio in San Jose, we’ve lined up a series of presenters and topics to help educate and inspire Cisco employees about our commitment to CX. The event will be broadcast live to Cisco’s 70,000+ employees around the globe, as well as be recorded for later viewing.
We’ll hear from our CEO Chuck Robbins and our CMO Karen Walker, both of whom will emphasize the customer experience as Cisco’s North Star in every business decision we make. Kerry Bodine, CX management industry expert and co-author of Outside In will deliver the keynote. Kerry’s presentation, “Making Promises, Keeping Promises,” will cover the financial benefits of great customer experiences and how organizations must change in order to deliver great experiences. Curt Hill (VP, Customer Assurance) will moderate a panel of Cisco CX practitioners from across the company who are pioneering new ways of transforming Cisco’s experience. The panel includes leaders from Cisco’s Brand, Customer Assurance, Human Resources, and Engineering teams – each bringing a unique perspective to how CX factors into their team’s priorities.
We’re excited to participate in the CX Day festivities and to bring together such a varied cross-section of the company to talk about improving all the ways our customers and partners experience Cisco!”
To see more Company Celebration stories and to share your own, click here.