CXPA Need to Know for the Week of February 26

By Joy Wedge posted 02-22-2024 10:44 AM

What are the CEOs Needs as stakeholder?

A great customer experience strategy begins by truly understanding the customer that you intend to serve. Customer experience professionals and their teams use market insights, historical data, voice of the customer feedback, and co-creation to develop customer understanding and personas that help to ensure that customer needs and perspectives are considered in the design, development, delivery, and ongoing relationship across the customer lifecycle.

But how much do we really know and understand about the Chief Executive Officer (CEO) as a key stakeholder in customer experience?

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Need to Know

2024 CX Leaders Advance Conference   

Ready to add new tools to your CX toolbox? Look no further! Attend CX Leaders Advance held April 30 - May 2, 2024 in Denver, Colorado. This conference is especially designed for both new and experienced CX professionals who lead (or significantly contribute to the leadership) of a CX program at corporations,  healthcare organizations, government agencies, and nonprofits, etc. Take advantage of this opportunity to learn with CX Leaders, get new CX strategy tips, make CX connections with changemakers and more. Ensure your participation and register today. We can't wait to see you in Denver, Colorado. 

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