CXPA Need to Know for the Week of December 4th

By Joy Wedge posted 11-30-2023 11:59 AM

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Web Maintenance Alert: The CXPA website will undergo maintenance on Wednesday, December 6th from 8pm to 9pm ET (5pm to 6pm PT). During this time users will be required to re-authenticate to login into the CXPA website. Website visitors that log in may be automatically logged out and prompted to log back in.

Opportunities to Get Involved at CXPA

Want to get involved at CXPA? Volunteer opportunities are a great for professional growth and networking. CXPA accomplishes its work thanks to the time and talent contributed by CXPA members who work both independently and in collaborative workgroups to advance the practice of customer experience. Please see below how you can get involved today.

CCXP Program Application Review Committee
CXPA Regional Council Leadership Application

See More Volunteer and Workgroup Opportunities Here

Save the Date: CXPA Connections
We are excited to have CXPA members meet and greet online for CXPA Connections on Tuesday December 19th. We look forward to having you share highlights from the year and any tips or resources that helped make your year successful. In this quick online meeting many members will make new connections and expand their CX network. Stay tuned for more information.

Your Response Needed: Help us Explore Personalization and AI in CX
Understanding the complex interplay between customers and the businesses they interact with is paramount. As artificial intelligence and emerging technologies continue to shape the industry, organizations are striving to provide personalized and memorable customer experiences. CXPA is partnering with Medallia on this research project and we want to hear from you! Take Survey Here

2024 Board of Directors Elections Open

The election for the 2024 Board of Directors is a pivotal moment, and your vote helps determine the direction we take in the coming years. After careful consideration and a rigorous selection process, the Nominating Committee is pleased to present highly qualified candidates. These individuals bring a wealth of experience, diverse perspectives, and a shared passion for our community's growth and success. Now, we look forward to you to make your choice and cast your vote. Please vote before December 8th.

Please Vote Here

Upcoming Events

Digital Experience Day

Friday, December 1, 2023
Learn more

Twin Cities CXPA Networking
Tuesday, December 5, 2023
Learn more

Customer Case Study: Five9 and Arkansas BCBS with LIVE Q&A
Thursday, January 25, 2024
Learn more

Observations and Celebrations

Native American Heritage Month
Learn more

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Bringing the customer to the table
Workshop to identify what moment of truth to prioritize -- best way to do this?

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