CXPA Need to Know for the Week of November 20th

By Joy Wedge posted 11-16-2023 09:44 AM

Holiday CXPA Office Hours
In recognition of the Thanksgiving holiday, CXPA offices are closed starting Wednesday November 22nd at 2pm ET, Thursday, November 23rd and Friday, November 24th.

New CXPA Resources Spotlight: Building Diversity, Equity and Inclusiveness

Hear an interview below with one of the authors, Emily Vernon, CCXP on the link between CX and Diversity, Equity and Inclusiveness. Access CXPA publications here.

Save the Date: CX Leaders Advance 2024
We are excited to host CXPA's in-person conference, CX Leaders Advance,  April 30 - May 2, 2024 in Denver, Colorado. Gear up to unlock a wealth of knowledge and practical CX tools to enhance your leadership in this dynamic field. Save the date and get ready to learn about exceptional customer experience. Be the first to receive exciting updates and exclusive content by signing up for our CX Leaders Advance email updates. Learn more here.

Your Response Needed: CXPA and McorpCX Helping CX Professionals Understand The CX Training Landscape

As CX continues to evolve, the need for CX training is evolving in organizations to support a customer-centric cultural and practical shift, and the availability of CX Training offerings is similarly increasing. 

CXPA is partnering with McorpCX on a joint research project to more deeply understand CX training needs globally, and we need your help.

Take the brief survey today.

Your Response Needed: Help us Explore Personalization and AI in CX
Understanding the complex interplay between customers and the businesses they interact with is paramount. As artificial intelligence and emerging technologies continue to shape the industry, organizations are striving to provide personalized and memorable customer experiences.

CXPA is partnering with Medallia on this research project and we want to hear from you! 

Take Survey Here

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Share a Moment of Gratitude with CXPA

CX is hard work, so we like to remind you that it is important to take time to celebrate your CX progress and accomplishments. As we approach the end of 2023, we invite you to let us know about your achievements and the people who helped support your success.  Please share your stories and expressions of gratitude to help usher out 2023 and welcome 2024 with inspiration and joy.  

Learn more here

Upcoming Events

Bridging the (Survey-Centric) Past with the (AI-Driven) Future
Wednesday, November 29, 2023
Learn more

Accelerating Growth with Data-Driven Insights and Experimentation 
Wednesday, November 29, 2023
Learn more

Customer Case Study: Five9 and Arkansas BCBS with LIVE Q&A
Tuesday, December, 12, 2023
Learn more

Observations and Celebrations

Native American Heritage Month
Learn more

Transgender Awareness Week
Learn more

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


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