Blogs

CX Leaders Advance Special Hotel Rate Available

Plan ahead! Take advantage of the Rosen Shingle Creek special hotel room rate and reserve your room here. We hope you will join the CX Leaders Advance Program in Orlando, FL May 15-17. Check out the faculty speakers and agenda for the upcoming program today. Learn more at www.cxpa.org/orlando

CXPA's Guide to Understanding the C-suite's Perspective on Business Goals

Thanks to our current CXPA Topic Guide Jenn Stephens, CCXP, we have prepared this resource to help CX practitioners understand the C-suite's perspective on Business goals. 

We’ve all been there - in a situation where leadership, particularly those in the C-Suite, want to understand how the Customer Experience work we are performing contributes to meeting their business goals. And rightly so! We all want our work to make a difference, be it making improvements to customer experience, increasing the bottom line, or streamlining processes. The C-Suite is no different - they want to ensure their teams contribute so the company performs to its highest potential. 

Read more here 

Bridging the Gap: How Technical and CX Teams Collaborate for Digital Experience Excellence (CX Webinar by Glassbox)

Thursday May 4, 2023

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Women in Leadership: Leading Transformation (Webinar by commonFont)
Thursday May 4, 2023

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Maximizing Growth Opportunities (CX Webinar by NICE)
Thursday, May 11, 2023
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CX Leaders Advance In Person, Orlando, FL

Monday, May, 15 to Wednesday, May 17, 2023

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CXPA Member Webinar: Privacy & the CX Pro - What you need to know

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.