CXPA Need to Know for the Week of March 20

By Joy Wedge posted 4 days ago


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A Peek Inside the CXPA CX Book of Knowledge: Experience Design, Improvement, & Innovation


It was October 2022 when the CX Book of Knowledge by CXPA was released, giving us all a great opportunity to be inspired, learn, and re-learn from other CX professionals' best practices, tools, and methods into the five core CX competency areas. Customer Experience and Experience Design are interconnected since there is a need for empathizing, planning, and implementing strategic solutions in every aspect of CX management, including systems, procedures, protocols, products, and services. Experience Design is a human-centered methodology that is being used by brands to empathize with their customers, understand their needs, and address complex (wicked) problems by developing feasible, desirable, and viable solutions for them while working in cross-functional teams.

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Coming this Week

CXPA Twin Cities In-Person Coffee Chat

Tuesday, March 21, 2023

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Upcoming Events

CXPA Pacific Northwest Meet-And-Greet Hosted by CXPA Sponsor McorpCX

Monday, March 27, 2023
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CXPA Member Webinar: Privacy & the CX Pro – What you need to know
Thursday, March 30, 2023

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Transforming Retail by Leveraging Digital (CX Webinar by WNS)

Tuesday, April 18, 2023

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CXPA Member Workshop: How To Guide Your CEO to Set Intentional CX as Your North Star 

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Live with CXPA and Awards International: Digital Transformation at Cisco
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CXPA Live: Uniting the Organization to Speak with One Voice for Better CX

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CXPA Webinar Replay - CX Tech Stack 2.0

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Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


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