CXPA Need to Know for the Week of January 9th

By Joy Wedge posted 01-05-2023 02:53 PM

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New CXPA and Heart of the Customer Study

CXPA is partnering with Heart of the Customer on new research to understand how the best CX programs are structured.

Want to learn more about how you can get involved? Click here.

ICYMI - CXPA Member Workshop: The CX Pro as a Change Agent
This workshop with Mark Slatin, CCXP will help CX leaders who wear a lot of hats... one hat that rarely gets attention is CHANGE AGENT. Check out the reply of this hands-on, interactive session, that equips CX leaders with a customized framework of how to lead change, which could be THE most critical skill to drive success. Watch Here

A Peek Inside the CXPA CX Book of Knowledge: Experience Design, Improvement, & Innovation

It was October 2022 when the CX Book of Knowledge by CXPA was released, giving us all a great opportunity to be inspired, learn, and re-learn from other CX professionals' best practices, tools, and methods into the five core CX competency areas.

In this blog post, take a glimpse into one of the book’s sections, by highlighting the importance of Experience Design and Innovation in CX and examining how and what we can do to bring value and profit to our business.

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CX Solution Spotlight: Glassbox
Glassbox's digital experience analytics solution takes center stage in this hands-on demo of the tool's capabilities in CXPA's latest technology partner spotlight.

Upcoming Events

CX Tech Stack 2.0: Building and Evaluating your CX Technology Program

Tuesday, January 17, 2022

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Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Customer Experience Measurement: Who are Best Practice players and what do they do?