CXPA Need to Know for the Week of December 5

By Joy Wedge posted 12-01-2022 04:54 PM

Recommend

CX Technology Partner Highlight: Verint

Industry Study: The Total Economic Impact™ of Verint Experience Management

Verint Experience Management (XM) solutions have been enhancing customer experiences and saving money for some of the world’s most iconic brands for decades now. Based on customer interviews and proprietary financial analysis, Forrester found that a composite Verint customer received a 219% ROI over three years of incorporating Verint XM solutions into their operations. Download the full study to build a business case for the Total Economic Impact Verint XM solutions could have on your organization. Download now.

New CXPA and Heart of the Customer Study

CXPA is partnering with Heart of the Customer on new research to understand how the best CX programs are structured.

Want to learn more? Click here.

CX Professionals On the Move

CXPA loves to celebrate CX career successes. We celebrate 14 CX professionals recent career accomplishments.

Here are some CX pros who were recently on the move:

First Row, L-R

Sigrid Van Duffel, Customer Experience Director, SD Worx
Craig Goddard, Senior Director, Global Head of CX Advisory for Consumer Industries, SAP Customer Experience
Christopher Stark, Sr. Director, Customer Insights and Experience, TransUnion
Ozgur Ozkan, Customer Experience and Relationship Model Management Director, Garanti BBVA
Julie Ryan, CCXP, Director, Patient Engagement & Customer Solutions, The Janssen Pharmaceutical Companies of Johnson & Johnson

Philippines : Bonifacio Day

Wednesday, November 30, 2022

More Information

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

The term "Customer Experience" misused in role titles
Stats for investment in CX and EX

Thank You Sponsors

Platinum Sponsors