CXPA Need to Know for the Week of November 28

By Joy Wedge posted 6 days ago

Holiday Office Closure
CXPA Headquarters are closed in honor of the Thanksgiving Holiday from Wednesday, November 23, 2022 at 2pm ET thru Friday, November 25, 2022.

CX Technology Partner Highlight: Verint

Industry Study: The Total Economic Impact™ of Verint Experience Management  
Verint Experience Management (XM) solutions have been enhancing customer experiences and saving money for some of the world’s most iconic brands for decades now. Based on customer interviews and proprietary financial analysis, Forrester found that a composite Verint customer received a 219% ROI over three years of incorporating Verint XM solutions into their operations. Download the full study to build a business case for the Total Economic Impact Verint XM solutions could have on your organization. Download now.
CEOs : Are you doing the wrong thing?

Have you seen a recent article from our CEO Greg Melia, CAE? 

"Recently I attended a middle school assembly at which my daughter was recognized for academic achievement. I was seated with other proud parents at the back of the auditorium while the students were seated up front, celebrating together - at times, a bit too enthusiastically for the faculty leading the program. "Eighth graders", one teacher sternly rebuked, "if you are speaking rather than listening right now, you are doing the wrong thing." I admired the directness and clarity of the message - and jotted it down as a reminder for my own future messaging."

See more here.

CEOs Are you doing the wrong thing?
Coming This Week

LUMA: Human-centered Design

Wednesday, November 30, 2022

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Upcoming Webinars and Virtual Events

CXPA Sponsored Webinar by Glassbox: What’s next for CX in 2023?
Tuesday, December 6, 2022

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CXPA Member Webinar: Experience Economics: Generating CX ROI Wins in a New Era of Metric  

Thursday, December 15, 2022

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Don't Miss This

Live with CXPA: Where Mobile App Experience Goes Wrong - And How to Fix It

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CX Webinar: Bridging the Gap: Creating Inclusive Experiences for ALL Individuals
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CX Webinar: How to Keep Customer Loyalty During Uncertain Times

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Observances and Recognition


Thursday, November 24, 2022

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East Timor : Proclamation of Independence

Monday, November 28, 2022

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Philippines : Bonifacio Day

Wednesday, November 30, 2022

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

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