CXPA Need to Know for the Week of November 7

By Joy Wedge posted 11-03-2022 03:24 PM

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Industry Study: The Total Economic Impact™ of Verint Experience Management

Verint Experience Management (XM) solutions have been enhancing customer experiences and saving money for some of the world’s most iconic brands for decades now. Based on customer interviews and proprietary financial analysis, Forrester found that a composite Verint customer received a 219% ROI over three years of incorporating Verint XM solutions into their operations. Download the full study to build a business case for the Total Economic Impact Verint XM solutions could have on your organization. Download now.

Featured Volunteer Opportunity

Are you interested in sharing your CX knowledge in writing? Would you like to share how to strengthen collaboration in your CX program? CXPA recently released a new book series and we are planning to create 8 more books to strengthen collaboration. We are currently seeking volunteers for the second wave of titles, focusing on strengthening collaboration between CX and HR, Legal, Data Owners, Supply Chain Management, Product Design & Development, and Business Process Improvement Teams.

Volunteers are needed in a variety of roles, including contributing authors, researchers, and peer reviewers.

Apply today here.

Coming this Week

Live with CXPA: Where Mobile App Experience Goes Wrong—And How to Fix It

Tuesday, November 8, 2022

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Inspiratiesessie: Over de kracht van persoonlijk, maar ook de kunst ervan!

Wednesday, November 9, 2022

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Upcoming Webinars and Virtual Events

CXPA Member Webinar: Experience Economics: Generating CX ROI Wins in a New Era of Metrics

Thursday, November 17, 2022

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CXPA Sponsored Webinar by Glassbox: What’s next for CX in 2023?
Tuesday, December 6, 2022

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Don't Miss This

CX Webinar: Bridging the Gap: Creating Inclusive Experiences for ALL Individuals
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CX Webinar: How to Keep Customer Loyalty During Uncertain Times

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Observances and Celebrations

Cambodia Independence Day

Wednesday, November 9, 2022

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Maldives: Republic Day

Friday, November 11, 2022

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East Timor: National Youth Day

Saturday, November 12, 2022

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

How is your CX team structured?
The Human side of CX

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