CXPA Need to Know for the Week of August 1st

By Joy Wedge posted 07-28-2022 12:49 PM

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Now Open! 2022 Impact Awards

CXPA's Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience. Is there an individual on your CX team or at your organization that deserves recognition?

We are now accepting nominations in the following categories:

Impact within an organization.
Impact on the CX profession.
Impact on efforts to improve diversity, equity, and inclusion outcomes in an organization through better CX.

Judge Applications Deadline: Sunday, August 7th - Learn more here
Nomination Deadline: Monday, August 15th - Learn more here

2022 CX Innovation Awards Winners

CXPA is proud to announce our 2022 Innovation Award Winners our panel of global judges has chosen one global winner:

Congratulations to CRC Companies!

Because customer-focused innovation can take different forms globally, CXPA's regional council leaders identified these organizations as the winners of its first-ever "Council's Choice" award:

Asia--Dialog
Brazil--Bradesco and Vivo
Canada--Silverwax and Vosker
Europe--OTP Bank
United States--CRC and Reliant

Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference

Caregivers have always felt in their hearts that compassionate care is the best care, and now there’s irrefutable evidence to back it up. In a review of more than 1,000 scientific abstracts and 280 research manuscripts, there is strong evidence that compassionate patient care can improve health outcomes and reduce workplace stress and burnout. This session reviews the evidence while recommending specific practices that can be employed to demonstrate compassion with our patients, our colleagues, and, perhaps most overlooked, ourselves.

Join Medallia August 2, 2022 at 1:00 PM ET here.

Coming This Week

Zendesk Sponsored Networking Event

Thursday, August 4, 2022, 6 PM ET
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Upcoming Webinars and Virtual Events

Medallia and CXPA Summer CX Social Series: Expanding Your Understanding of the Customer
Tuesday, August 23, 2022, 11 AM ET
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CX Webinar Sponsored by InMoment: Designing, Actioning, and Proving an ROI-Focused Experience Program

Thursday, August 25, 2022, 2 PM ET

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CXPA Sponsored Webinar by Verint: Leverage New Customer Behavior Insights and Trends

Tuesday August, 30, 2022, 2 PM ET

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Don't Miss This

Medallia and CXPA Summer CX Social Series: Expanding Your Organizational CX Influence

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Live with CXPA and Walker: Building and Managing an Effective CX Team
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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Examples of visualized Customer Research Plans
Customer Satisfaction

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