CXPA Need to Know for the Week of July 25th

By Joy Wedge posted 07-21-2022 03:11 PM

  
Now Open! 2022 Impact Awards
 

CXPA's Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience. Is there an individual on your CX team or at your organization that deserves recognition?

We are now accepting nominations in the following categories:

  • Impact within an organization.
  • Impact on the CX profession.
  • Impact on efforts to improve diversity, equity, and inclusion outcomes in an organization through better CX.

Application Deadline: Monday, August 15th

Learn more here

2022 CX Innovation Awards Winners

CXPA is proud to announce our 2022 Innovation Award Winners our panel of global judges has chosen one global winner:

Congratulations to CRC Companies!

Because customer-focused innovation can take different forms globally, CXPA's regional council leaders identified these organizations as the winners of its first-ever "Council's Choice" award:

  • Asia--Dialog
  • Brazil--Bradesco and Vivo
  • Canada--Silverwax and Vosker
  • Europe--OTP Bank
  • United States--CRC and Reliant
CRC CX Innovation Awards

Coming This Week

Live with CXPA and Walker: Building and Managing an Effective CX Team

Tuesday, July 26, 2022, 1 PM ET
More Information

 

Growing a CX Culture - CXPA Rochester Network

Wednesday, July 26, 2022, 11:30 AM ET
Learn more

Upcoming Webinars and Virtual Events

CX Webinar by Glassbox: Your Playbook for Better Mobile App Experiences

Wednesday, July 27, 2022, 2:00 PM  ET

Learn More

Medallia and CXPA Summer CX Social Series: Expanding Your Understanding of the Customer
Tuesday, August 23, 2022, 11 AM ET
More Information


CX Webinar Sponsored by InMoment: Designing, Actioning, and Proving an ROI-Focused Experience Program

Thursday, August 25, 2022, 2 PM ET

More Information

CXPA Sponsored Webinar by Verint: Leverage New Customer Behavior Insights and Trends

Tuesday August, 30, 2022, 2 PM ET

More Information

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Bias of knowing NPS segmentation
Calculating Earned Growth Ration for Financial Institutions

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