CXPA Need to Know for the Week of May 23rd

By Joy Wedge posted 05-19-2022 01:13 PM

Recommend

CXPA Opens Nominations for 2022 Emerging Leader in CX Award

Want to recognize an emerging CX leader? CXPA is accepting nominations for it's 2nd annual Emerging Leader in CX Award.

This award exists to recognize and support the up-and-coming individuals who are creating better customer experiences for their organizations through new and innovative approaches, methods and design thinking processes.

An ‘emerging leader’ is defined as an individual who is new to CX, desires a career in the field and is growing skills in the profession. Individuals nominated for this award are practitioners in any organization, including providers, as long as they are doing CX work within that organization. Specifically, we are looking to recognize and support those who are new to the CX profession and making significant contributions through their work to their organizations and to the CX community.

The program will be inclusive of B2B, B2C and B2B2C practitioners as well as those in for-profit and not-for-profit segments. Suppliers to the industry or alliance partners are not eligible for consideration.

If you'd like to nominate someone (or yourself!) please complete this nomination form as a first step. Nominations will be accepted through July 1st.

CX On the Move: April

Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form. Here are some CX pros who were recently on the move:

Top Row, L-R

Patty Soltis, CCXP, Principal Analyst – Customer Experience, Insider Intelligence
Stephanie Le Rouzic, CCXP, Customer Experience Senior Manager / Directrice principale Expérience client, KPMG
Akisia Grigsby, Engagement Director, McCann Health New Jersey
Kendra Souffrant Thomas, VoC Lead Analyst, Coinbase
Zoe Kasper, AVP, Employee Experience, Lincoln Financial Group

See More CX professionals on the Move Here

CXPA Supports Higher Education Research
Are you curious about how to effectively collect responses to customer feedback surveys? Professors at UCLA Anderson School of Management conducted a large-scale A/B test with a Fortune 500 tech company to investigate this question. They varied the messaging in the email subject lines of survey invitations. Now they want to see if customer experience experts like you can predict the findings of the A/B test. Thank you in advance for your participation! Complete the 2-minute poll here.

New Report! Empathy in Action: The Value of Customer Empathy
Now available! A recent study including the customer experience industry, with sponsor Alida who teamed up with Kerry Bodine to explore the important topic of empathy in business: ways to capture it, quantify it, and harness it to drive business value. The results revealed a significant disconnect. Download the full research report to learn more here.

New! Volunteer Opportunities Available Now

Looking to get involved as a volunteer this year? CXPA has many opportunities to connect with others, share your expertise and help CXPA create resources to help other CX professionals. Volunteering is an amazing opportunity to grow your network and get involved in the CXPA community. We have multiple opportunities available and we hope you get involved.

CCXP - Item Analysis Review Sub-Committee Deadline May 30th
CCXP Sub-Committee: Journey to Maintaining the CCXP Deadline May 30th
CCXP Examination Committee Deadline June 3rd

Upcoming Webinars

CXPA Sponsored Webinar by RWS: Create, Translate and Manage Content for Exceptional CX

Wednesday, June 8, 2022, 11:00 AM ET
More Information

Coming This Week

Rochester, NY: Network Meeting

Wednesday, May 25, 2022, 8:00 AM ET

More Information

Boston: Coffee Chat: An “Open” CX Idea Exchange

Wednesday, May 25, 2022, 8:00 AM ET
More Information

Upcoming In Person Events

San Diego: Customer Service & Experience 2022
Thursday, May 26, 2022 to Friday, May 27, 2022
Register Now

CX Forums Chicago Experience Summit
Tuesday, Jun 7, 2022, 9:00 AM to 5:00 PM
Register Now

Las Vegas: Customer Contact Week
Monday, June 20, 2022 to Thursday, June 23, 2022
Register Now

Don't Miss This

LinkedIn Live: CXPA and Customer Strategy Alliance Research Reveal
Watch the Recording

Observances and Celebrations

Eritrea : Independence Day

Tuesday, May 24, 2022
More Information

Africa Day

Wednesday, May 25, 2022
More Information

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Calculating Earned Growth Ratio for Financial Institutions

CX Culture - Internal Webinar Ideas