CXPA Need to Know for the Week of May 16th

By Joy Wedge posted 11 days ago

CXPA Supports Higher Education Research

Are you curious about how to effectively collect responses to customer feedback surveys? Professors at UCLA Anderson School of Management conducted a large-scale A/B test with a Fortune 500 tech company to investigate this question. They varied the messaging in the email subject lines of survey invitations. Now they want to see if customer experience experts like you can predict the findings of the A/B test.

Thank you in advance for your participation! Complete the 2-minute poll here.

CXPA Supports Higher Education Research


New Report! Empathy in Action: The Value of Customer Empathy
Now available! A recent study including the customer experience industry, with sponsor Alida  who teamed up with Kerry Bodine to explore the important topic of empathy in business: ways to capture it, quantify it, and harness it to drive business value. The results revealed a significant disconnect. Download the full research report to learn more here.
Call for Emerging Leader in CX Award Judges
Nominations will soon be accepted for the 2022 Emerging Leader Award. This award is intended to identify, recognize, and support the professional development of customer experience practitioners who are new, emerging leaders in the Experience Management profession. We are recruiting judges from diverse regions and backgrounds to review nominations and select award winners for the Emerging Leader Award. Deadline to sign up is Tuesday, May 31, 2022.

Apply today here
Coming This Week

Boston: How to Apply Agile Principles to CX Initiatives

Tuesday, May 17, 2022, 12:00 PM to 1:00 PM ET

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Italy: Design, Implementation, and Innovation (Implement)

Wednesday, May 18, 2022, 5:00 PM to 6:00 PM IT
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Dutch: Meet the CX leader from 'Make a wish International'

Thursday, May 19, 2022, 3:30 to 5:00 PM EET
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Phoenix: How Customer Stories Illuminate the Customer Journey & Value
Thursday, May 19, 2022, 4:30 to 6:00 PM MT
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Upcoming In Person Events

San Diego: Customer Service & Experience 2022
Thursday, May 26, 2022 to Friday, May 27, 2022
Register Now

CX Forums Chicago Experience Summit
Tuesday, Jun 7, 2022, 9:00 AM to 5:00 PM
Register Now

Las Vegas: Customer Contact Week
Monday, June 20, 2022 to Thursday, June 23, 2022
Register Now

Observances and Celebrations

Vesak (Buddha Day)

Monday, May 16, 2022
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Cameroon National Day

Sunday, May 20, 2022
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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Are all customers created equal? Should some responses carry more weight than others?

Modern day version of "inner/ outer loop" process

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