CXPA Need to Know for the Week of May 9th

By Joy Wedge posted 05-05-2022 01:29 PM

CXPA Supports Higher Education Research

Are you curious about how to effectively collect responses to customer feedback surveys? Professors at UCLA Anderson School of Management conducted a large-scale A/B test with a Fortune 500 tech company to investigate this question. They varied the messaging in the email subject lines of survey invitations. Now they want to see if customer experience experts like you can predict the findings of the A/B test.

Thank you in advance for your participation! Complete the 2-minute poll here.

CXPA Supports Higher Education Research


New! Topic Guide - CX in Australia and Oceania
Thank you to CXPA Member Rebecca Wilson, CCXP for helping curate resources to expand knowledge of CX in Australia and Oceania. With customer experience becoming every more complicated with multiple moving parts, the pandemic has forced companies across the globe to reflect on how these moving parts can be better orchestrated to work more effectively and cohesively together to deliver holistic customer experiences. 
See the full Topic Guide here

Call for Emerging Leader in CX Award Judges
Nominations will soon be accepted for the 2022 Emerging Leader Award. This award is intended to identify, recognize, and support the professional development of customer experience practitioners who are new, emerging leaders in the Experience Management profession. We are recruiting judges from diverse regions and backgrounds to review nominations and select award winners for the Emerging Leader Award. Deadline to sign up is Tuesday, May 31, 2022.

Apply today here

Upcoming Webinars

Sponsored Webinar by Glassbox: Closing the Digital CX Gap - What it Takes to Be a Leader

Tuesday, May 10, 2022, 11:00 AM ET

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7 Habits of Maximizing ROI With a Successful VoC Program

Thursday, May 12, 2022, 1:00 PM ET

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Coming This Week

Virtual Event: Zendesk Relate

Thursday, May 12, 2022, 3:30 PM to 5:00 PM ET

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International Customer Experience Awards Networking Event

Thursday, May 12, 2022, 5:00 PM to 6:00 PM CET
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Upcoming In Person Events

CX Forums Boston Experience Summit
Tuesday, May 10, 2022, 9:00 AM to 5:00 PM
Register Now

San Diego: Customer Service & Experience 2022
Thursday, May 26, 2022 to Friday, May 27, 2022
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CX Forums Chicago Experience Summit
Tuesday, Jun 7, 2022, 9:00 AM to 5:00 PM
Register Now

Las Vegas: Customer Contact Week
Monday, June 20, 2022 to Thursday, June 23, 2022
Register Now

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Response rates best practice

Definition of customer when industry is relational

Two Minute Take Away

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