CXPA Need to Know for the Week of May 2nd

By Joy Wedge posted 04-28-2022 03:26 PM

CXPA Celebrates our 11th Birthday

The CXPA was established on April 27, 2011 by founders Bruce Temkin and Jeanne Bliss. We strive to continue to be an advocate and trusted voice for the customer experience field. Learn about the history of our organization and check out the highlights of new developments and offerings from CXPA. Thank you to the global CX community, our members, volunteers and CX rockstars for your continued support.

See the global celebration here

New! Topic Guide - CX in Australia and Oceania
Thank you to CXPA Member Rebecca Wilson, CCXP for helping curate resources to expand knowledge of CX in Australia and Oceania. With customer experience becoming every more complicated with multiple moving parts, the pandemic has forced companies across the globe to reflect on how these moving parts can be better orchestrated to work more effectively and cohesively together to deliver holistic customer experiences. 
See the full Topic Guide here

Upcoming Webinars

Sponsored Webinar by Glassbox: Closing the Digital CX Gap - What it Takes to Be a Leader

Tuesday, May 10, 2022, 11:00 AM ET

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Coming This Week

Virtual Event: Alida, Activate Experience, Re-imagined

Tuesday, May 4, 2022, 1:00 PM ET

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Italy: Design, Implementation, and Innovation (Implement)

Wednesday, May 4, 2022,  5:00 PM IT

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Upcoming In Person Events

CX Forums Boston Experience Summit
Tuesday, May 10, 2022, 9:00 AM to 5:00 PM
Register Now

San Diego: Customer Service & Experience 2022
Thursday, May 26, 2022 to Friday, May 27, 2022
Register Now

CX Forums Chicago Experience Summit
Tuesday, Jun 7, 2022, 9:00 AM to 5:00 PM
Register Now

Las Vegas: Customer Contact Week
Monday, June 20, 2022 to Thursday, June 23, 2022
Register Now

Observances and Celebrations

May Day/ Labour Day

Sunday, May 1, 2022
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Eid al-Fitr

Sunday, May 2 - 4, 2022

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Cassinga Day

Wednesday May 4, 2022
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Greenery Day (Midori No Hi)

Wednesday, May 4, 2022

More Informatoin


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Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

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