CXPA Need to Know for the Week of December 6th

By Joy Wedge posted 12-02-2021 04:24 PM


How will businesses handle the new wave?

Our increasingly digital world, with its rapid growth in e-commerce, has led to a meteoric jump in customer support requests. The question is: how will businesses handle this new wave? Joe Jorczak, Yext's Head of Industry for Service & Support, explores what led to these historic trends and why AI search is the future, tune in here


Vote Now: 2022 CXPA Board 

As a by member, for member association, CXPA is led by a volunteer Board of Directors. A slate of new Board members is developed by the CXPA Nominating Committee following an open call for nominations and affirmed by a vote of the membership. After substantial consideration of more than 70 highly qualified applicants, the Nominating Committee recommends the slate below for your approval. Voting on the Nominee Slate is open now through Thursday afternoon, December 16th. CXPA members in good standing may register their vote on the slate here. (Note: website login required to verify your membership qualification to vote.)


Coming this Week

Florida: Practitioner Predictions and Focus for 2022

Tuesday, December 7, 2021, 8:30 AM ET

More Information

Quebec: De l'Expérience Client à l'Expérience Patient
Tuesday, December 7, 2021, 5:00 PM ET
More Information

Hungary: Évzáró Meetup

Thursday, December 9, 2021, 5:00 PM HU
More Information

Upcoming Events

CXPA Sponsored Webinar by Forsta: Best Buy: Business Success Despite the Global Pandemic
Tuesday, December 7, 2021, 11:00 AM ET 

More Information

CXPA Sponsored Webinar by Alida: Making Better Business Decisions—How to Get Agile & Actionable Customer Insights to Decision Makers
Thursday, December 9, 2021, 2:00 PM ET 
More Information

CXPA Sponsored Webinar by Sprinklr: The Unifiers - How CX Pros Are Breaking Down Silos and Getting Investment

Tuesday, December 14, 2021, 1:00 PM 
More Information

LinkedIn Event: Growing True Customer Loyalty with Slack

Thursday, December 16, 2021, 1:00 PM ET 

More Information

CXPA Sponsored Webinar by Yext: Personalization through Localization: Tips For A More Conversational DCX
Tuesday, December 21, 2021,  1:00 PM ET 

More Information

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

CX metric targets and improvement
Pain point tracker/backlog

Thank You to Our Annual Sponsors

Platinum Sponsors

Gold Sponsor


Silver Sponsors Bronze Sponsors




CX Day Sponsors
CX Day Sponsor