CXPA Need to Know for the Week of November 8th

By Joy Wedge posted 11-04-2021 05:18 PM

Recommend

Survey: The Business Case for Empathy in CX

Alida, Bodine & Co., and the CXPA would like to learn more about your perspectives and experience with customer empathy in this survey. If you choose to take this survey you can opt in to be entered into a drawing to win a copy of Outside In: The Power of Putting Customers at the Center of Your Business signed by Kerry Bodine. Thank you for sharing your views about this important topic.

Please take survey here.

CXPA Impact Award Winner Spotlight: Steve Walker
Steve Walker, Chairman & CEO at Walker and host of the CX Leader Podcast was announced as the winner of the 2021 award for "Impact on the CX Profession." You can read Steve's thoughts on his work and watch his reaction to the winner announcement in a recent blog. Congratulations, Steve! Read more.

CXPA Survey: Pandemic Impact and 2022 Insight Exchange Conference

We would like to know your current and anticipated state of affairs as the world seeks to emerge from the COVID-19 pandemic - particularly your recommendation in regard to the 2022 Insight Exchange Conference. Your response will help inform important planning decisions.

Please complete the survey by November 12 at this link: November 2021 Pandemic Impact Survey.

Coming this Week

Sponsor Event: Looking for Step-Change CX Results? Tear Down the Walls, Break Down the Silos

Monday, November 8, 2021, 11:00 AM - 5:00 PM ET

More Information

LinkedIn Live: Combining CX and EX: Better Together with Walker Information and The CX Leader Podcast

Tuesday, November 9, 2021, 1:00 PM ET

More Information

Upcoming Events

LinkedIn Live: Encore Presentation--Creating a Culture of Belonging
Tuesday, November 23, 2021, 10:00 AM ET

More Information

CXPA Sponsored Webinar by Forsta: Best Buy: Business Success Despite the Global Pandemic
Tuesday, December 7, 2021, 11:00 AM ET

More Information

Don't Miss This

Grow True Customer Loyalty with Slack: Connecting Service Teams for Happier Customers Presented by Slack

View Recording

Becoming a Digital-First Insurance Organization Sponsored Webinar Presented by Smart Communications

View Recording

"It's out of my control" A Conversation on Getting Teams to Own their Feedback Webinar Presented by Medallia

View Recording

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Communicating a Company 'Pause' on CX?

CX Metrics Targets and Improvements

Thank You to Our Annual Sponsors