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The CXPA is seeking applicants to serve on CXPA's Board of Directors and Regional Leadership Councils. The Board of Directors serves as the global governing body for CXPA.  Regional Leadership Councils, which are new in 2022, provide leadership and guidance to the operations of CXPA in their region, working in concert with the Board, staff and Network Leaders. Together, these bodies provide leadership and governance for CXPA's strategic directions and delivery of membership value throughout the globe.

All CXPA members in good standing are encouraged to review details of these opportunities and to apply.

Alida, Bodine & Co., and the CXPA would like to learn more about your perspectives and experience with customer empathy in this survey. If you choose to take this survey you can opt in to be entered into a drawing to win a copy of Outside In: The Power of Putting Customers at the Center of Your Business signed by Kerry Bodine. Thank you for sharing your views about this important topic.

Please take survey here.

Celebrating 2021 Impact Awards Winners

We are excited to announce the annual CX Impact Awards Winners! The CX Impact Awards recognize the impact individuals play in advancing customer experience in three categories: advancing overall customer experience in their organization; improving diversity, equity, and inclusion outcomes in their organization; and advancing the CX profession.

Congratulations 2021 CX Impact Awards Winners:

Impact on Diversity, Equity, & Inclusion Outcomes Related to CX – Hilal Kahraman--Passenger Experience Design Specialist, Istanbul Grand Airport (Turkey)

Impact on CX in an Organization – Leandro Coelho – CX Director, Telefonica/Vivo (Brazil)

Impact on the CX Profession - Steve Walker--Chairman & CEO, Walker (U.S.)

See the winners revealed in this LinkedIn Live here.

Coming this Week

Hungary Meetup with Geza Palocsay

Wednesday, October 20, 2021, 5:00 PM to 6:00 PM HU 

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CXPA Webinar Presented by Medallia: “It’s Out Of My Control!” - Preparing the Frontline for Difficult Conversations

Tuesday, October 19, 2021, 2:00 PM ET
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CXPA Webinar Presented by Slack: Connecting Service Teams for Happier Customers and Better CX 

Tuesday, October 26, 2021, 1:00 PM ET

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