CXPA Need to Know for the Week of 1/13/20

By Joy Wedge posted 01-13-2020 10:32 AM

Achieve Your 2020 CX Goals

Start your path to strong 2020 results by registering for the CXPA Global Insight Exchange in Orlando, FL April 27th to 29thThe CXPA Global Insight Exchange 2020 will be held at the Hilton Orlando Lake Buena Vista, a full-service resort hotel steps from shopping, entertainment, and restaurants at Disney Springs. Please reserve your room in advance, rooms will likely sell out. Reserve your room here.
Speak at Global Insight Exchange 2020
Are you interested in speaking and/or submitting a content proposal for Global Insight Exchange 2020? By speaking at Global Insight Exchange, you have the opportunity to engage CX leaders from around the world. Submit your content proposal hereThe deadline to submit a proposal is Friday, 1/17!
Sponsor Global Insight Exchange 2020
Our 2020 sponsorship opportunities are now available! If you're interested in partnering with the CXPA to share your thought leadership and gain brand exposure to over 4,200 CXPA members and 43,000 CX professionals, click here or email We'd love to chat about how we can make your company's goals become a reality.
Coming this Week
Silicon Valley Network: Flipping the script on CX: Transforming 3 CX challenges into opportunities
When: Jan 13, 2020 from 5:30 PM to 8:00 PM (PT)
Where: LeanData - Chase Center, Sunnyvale, CA
Atlanta Network: CX Knowledge Morning Power-up
When: Jan 14, 2020 from 7:00 AM to 8:15 AM (ET)
Where: Original House of Pancakes, Alpharetta, GA 30004
Twin Cities Network: Coffee Chat West
When:  Jan 14, 2020 from 7:30 AM to 8:30 AM (CT)
Where: Lunds & Byerlys Ridgedale, Minnetonka, MN
Twin Cities Network: Coffee Chat East
When: Jan 15, 2020 from 7:30 AM to 8:30 AM (CT)
Where: Nina's Coffee Cafe Saint Paul, MN
Chicago Network: Empathy and CX
When: Jan 15, 2020 from 5:00 PM to 8:00 PM (CT)
Where: Loaves & Fishes Community Services, Naperville, IL
London Network: The Reality of Employee Experience and Customer Experience
When: Jan 16, 2020 from 3:00 PM to 5:30 PM (GB)
Where: Kantar Tooley St London, SE1 2QY
Making the Most of Your Membership
When:  Jan 23, 2020 from 3:30 PM to 4:00 PM (ET)
Where: Online
Industry Events
Chief Customer Officers, USA
When: February, 5 - 6, 2020 8:00 AM - 5:00 PM EST
Where: The Westin Peachtree Plaza Atlanta, GA 30303
CXPA members receive a 20% discount. Please use code: CXPA20off
Gulf Customer Experience Awards 2020
When: Tuesday, February 18, 2020 9:00 AM - 5:00 PM
Where: Conrad Dubai Hotel Sheikh Zayed Rd - Dubai, United Arab Emirates
CXPA members receive a 10 percent discount. Please use code: CXPAAI2019
Call & Contact Centre Expo
When: March 18 - 19, 2020 8:00 AM - 5:00 PM (GB)
Where: ExCeL London Royal Victoria Dock, London, United Kingdom
This is a free event
India CX Conclave
When: Thursday, February 27 - 28, 2020, 8:00 AM - 7:00 PM IST
Where: Bengaluru, India
NGCX (Next Generation Customer Experience)
When: Sunday, March 22 - 25, 2020 8:00 AM - 5:00 PM (PST)
Where: Hyatt Regency Indian Wells, CA
CXPA members receive a 20% discount. Please use code: NGCX20CXPA
International Business and Leadership Awards
When: March 30 - 31, 2020 08:00 AM - 10:00 PM (AST) 
Where: Jumeirah Creekside Hotel Dubai Intercontinental Dubai Festival City
CXPA members receive a 15% discount. Please use code: CXPA15
Customer360 Africa
When: March 31 - April 2, 2020 8:55 AM - 5:00 PM (GMT+2)
Where: The Maslow Hotel Sandton, Gauteng, Sandton, South Africa
CXPA members receive a 20% discount. Please use code: CXPA20
North America Customer Centricity Awards
When: June 22 - 25, 2020, 8:00 AM - 5:00 PM CT
Where: Plano, Texas (TBC)
CXPA members receive a 15% discount. Please use code: CXPA15
Join the Conversation
Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 

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