Prosper has been focused on building a culture that brings the voice of the customer to the center of our decision making process. We have been hiring additional resources for our customer experience team as well as increasing the level of engagement across all departments, and with our customers through both traditional channels and social media outlets. Over the last year we have increased the frequency of our customer satisfaction surveys, developed additional feedback channels, and have made it our mission to close the feedback loop with our customers. Acting on customer feedback and driving change within the business is the central function of our VoC program. We also have the full backing of our leadership team and meet regularly to discuss objectives, barriers, and successes. We strive to deliver the premier service our customer’s deserve, and to provide them with various methods to reach us with their feedback. We break down silos and have developed several cross–functional roles and relationships internally to help us continue to be successful on our CX journey.