A CX leader’s first twelve months in a new CX assignment are critical to success. While there is much anecdotal guidance available to these leaders as they take on new roles, CXPA believes that a research-based approach is necessary to ensure independent, consensus advice that can be trusted during such a critical time.
To address this need, CXPA is pleased to announce a new research initiative in conjunction with industry leaders Quadient and Heart of the Customer. CXPA’s CEO Greg Melia, CAE spoke of the collaboration, noting, “While there’s a lot of independent advice for new CX leaders, there isn’t yet research-based consensus insight. By leveraging Quadient’s powerful journey mapping technology and Heart of the Customer’s expertise and proven approach to journey mapping, we can produce an independent, research-based resource that will be a valuable guide for CX leaders taking on new roles.”
Have questions about the project? Contact Gabe Smith, CCXP.