Greg Melia, CAE has been on the job as CXPA’s new CEO for a little over 100 days. During that time, he’s been actively listening to the voices of CXPA’s members around the globe as he works to chart the association’s path forward. But there’s one thing he hadn’t been able to do: attend a CXPA local network event.
That changed on Monday, August 12th when Melia attended the Columbus, OH local network event.
“The state of our association is strong,” Melia told attendees, “and it’s strong because of the work you are doing leading our community.”
During his remarks, Melia outlined the CXPA’s strategy related to networks, which includes pending technology improvements to enable greater local engagement, greater content relevance for international audiences and more accessible conferences—including online conference options for international members who might find attending an in-person gathering difficult. Melia also discussed the 2020 Global Insight Exchange, happening April 27-29 in Orlando, FL.
“I’m excited about the direction of the CXPA and how the networks and volunteers will shape its future,” said Jason Anderson, Director of Customer Experience at BriskHeat and co-leader of the Columbus network.
Nick Glimsdahl, Director of CX Solutions at VDS and fellow network co-lead, agreed. “It was great to see our CXPA chapter rally around Greg to hear about his first 100 days and his vision for the future.”
For his part, Melia said his visit with members fueled his optimism about what lies ahead for the association
“Based on my calls and emails with members, I had already come to the conclusion that CXPA is a special and amazing community. My visit to the CXPA Columbus network affirmed those thoughts and further energizes me about CXPA’s future.”
From L: Jason Anderson, Greg Melia, Nick Glimsdahl
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