Nominees Add International and Industry Perspectives to the CXPA Board of Directors

By CXPA Admin posted 11-30-2023 01:42 PM


The CXPA Nominating Committee has recommended four nominees to the CXPA Board of Directors, and member voting is now open.  Drawing from a competitive pool of nearly fifty applicants, the Committee selected four candidates based on the perspectives that each adds to the Board:

·        Stephanie Leheta, CCXP is Senior Director, Client Experience Strategy, Governance and Design at CIBC in Niagara Falls, Canada.  CIBC is one of the largest banks in Canada, and Stephanie additionally brings experience as a volunteer with numerous nonprofit associations, including the Association of Change Management Professionals (ACMP).

·        Eric Bruce, CCXP is Chief Experience Officer at the National Gallery of Art in Washington, DC.  The National Gallery of Art is a public institution that serves as a center of visual art, education, and culture with a collection of more than 150,000 paintings, sculptures, decorative arts, photographs, prints, and drawings spanning the history of Western art.  Eric brings additional perspectives to the Board as a CX professional from the arts, culture, and entertainment sector, as well as CX within the US Federal Government.

·        Georges Essama, CCXP is Senior Manager, Head of Marketing, Communication & Customer Experience Department at Cameroon Telecommunications. In addition to experience in the telecommunications industry for a company that operates bilingually in French and English, Georges currently serves as Chair of the CXPA Africa Leadership Council and is a 2022 CXPA Emerging Leader award winner.

·        Erin Wallace, CCXP, is Director of NPSx by Bain & Company.  Erin has a history of involvement with CXPA since its inception as well as a track record of nonprofit Board service.  In her current role, she has front-seat access to the latest developments on the Net Promoter System®, built on one of the most widely recognized customer experience concepts.

In addition, Benjamin Easaw, CCXP, Managing Director, Digital Experience at Cetera Financial Group serves as Chair of the CCXP Advisory Committee and will be joining the 2024 CXPA Board as part of those leadership duties.

Additions contribute to an increasingly talented and international Board

With the addition of these four individuals, the seventeen-person CXPA Board will include six directors based outside of the United States including Jayalakshmi Sudarshan, CCXP, Customer Experience Manager, Hewlett Packard Inc, Bangalore, India, who has been selected by the Board to serve as 2024 CXPA Treasurer, beginning her path to serving as CXPA Chair in 2026.  The 2024 Board will include representatives from an impressive array of organizations, including CX leaders employed within organizations, independent consultants, and valued service and platform providers.  The Board is a diverse group in regard to gender, nationality, ethnicity, and other personal characteristics – but united in the commitment to advancing CX professionalism through CXPA.

Member voting on the Nomination Slate is now open

As a for member, by member association, we ask for your vote on the slate of nominees brought forward by your peers on the nominating Committee.  To learn more about that process, the nominations, and to cast your vote, please visit