Meet our CX Leaders Advance Host Hotel: Rosen Shingle Creek

By CXPA Admin posted 03-16-2023 04:49 PM


It is said that leadership is best developed when there is a purposeful process for leadership development led by experienced guides in a conducive environment. In that spirit, CX Leaders Advance is an intentionally designed process to engage Chief Customer Officers, Head of CX, CX Vice Presidents, CX Directors, and other CX program leaders in meaningful conversation led by proven CX experts held at the award-winning Rosen Shingle Creek in Orlando, Florida. In this blog post we want to share an overview of the host hotel for the conference.

Set atop a rise overlooking the natural beauty of Shingle Creek Trail and Shingle Creek Golf course, Rosen Shingle Creek is a self-contained oasis just 11 miles from Orlando International Airport. The property, which counts its recognition as a top 20 Orlando hotel in Cvent’s top meeting hotel awards (2019) amongst its many accolades, is a AAA Four Diamond Luxury from noted hospitality leader and philanthropist, Harris Rosen. The property design is inspired by 1900s-era Spanish Revival-style
architecture, and features all the modern amenities needed for an effective conference escape including a wide variety of on-site restaurants, shops, business center, heated swimming pools, fitness center and spa. You will enjoy spacious guest rooms with complimentary wi-fi and other property benefits without any additional resort fee. Once you arrive on the property, everything you need is onsite, providing you convenience while avoiding the necessity of car rental or taxi expenses.

Like other great CX leaders, what really sets Rosen Shingle Creek apart is its leadership commitment to guest and staff experience. Harris Rosen established RosenCare® more than 30 years ago to provide patient-centered healthcare for Rosen hotel associates, a program that continues today. Harris is known for the mantra to staff, “always do the right thing.” Quick internet searches reveal the outcomes – high ratings on employee feedback platform GlassDoor including a 97% approval rate of its CEO, and guest comments on TripAdvisor including one review that noted, “I’ve never been at any resort where so many people all cared that much to make us feel... cared for. They are all such good people and extremely well-trained and professional. What a great crew this resort has. Thank you all for going the extra mile to make your guests feel so welcome and important.” When CXPA staff visited the property, Harris Rosen made a point to meet us upon arrival personally.

A limited number of hotel rooms have been set aside for CX Leaders Advance at special rates on a first-come, first-reserved basis. The special conference rate is available May 11 through May 19 if you would like to plan a longer stay, subject to hotel room availability. Learn more about the CX Leaders Advance conference and make your reservation today.