Blogs

Happy CX Day! 

On this "customer experience holiday” focused on celebrating great customer experience and the professionals who make it happen, we are thrilled to share insights from many of the leading bloggers in the space. We asked the bloggers to share their thoughts throughout the week with a different topic each day. You will find a growing list of links to their posts below as we countdown to the 2017 CX Day.

Grab some peanuts, popcorn, cotton candy, or carnival food of your choice and enjoy reading these very informative posts.

Topic 1: Customer Experience Trends (released Wednesday, Sept. 27th)

• Jeannie Walters, CCXP  - 5 Top CX Trends For Survival In the Age of the Customer
• Kerry Bodine - Marketing Through Valuable Experiences
• Ginger Conlon - What Customer Experience Trend

Topic 2: Experience Design  (released Thursday, Sept. 28th)

• Tema Frank - Web Accessibility Isn't Just "A Nice To Have"
• Bruce Temkin, CCXP - Patients Deserve Better Designed Experiences

Topic 3: CX Metrics, Measurement and ROI  (released Friday, Sept. 29th)

• Diane Magers, CCXP - Moving From Insights to Action: 6 Ways to Create True Understanding and Drive Value
• Jim Tincher, CCXP - Why Your CEO Isn’t Impressed with Your Work 
• Rosaria Cirillo, CCXP - Why NPS As Measurement and Methodology: Which Goals Does It Serve?
• Kerry Bodine - Why You Need To Measure Journeys Not Just Touchpoints

Topic 4: The Customer Experience Professional  (released Monday, Oct. 2nd)

• Ian Golding, CCXP - What Does It Really Mean To Be A Customer Experience Professional?
• Annette Franz, CCXP - 6 Things You Can Do To Advance Your Career In the CX Profession
• Lynn Hunsaker, CCXP - Customer Experience Professionals’ Essential Toolkit
• Colin Shaw - The 3 Trends Customer Experience Professionals Can’t Afford to Ignore

Topic 5: Customer Experience - Today, Tomorrow and Beyond  (released Tuesday, Oct. 3rd - Customer Experience Day!)

• Ian Golding - Customer Experience 2017 Reality Check - Evolution or Revolution?
• Sue Duris - Great Customer Experience Begins With Engaged Employees
• Rosaria Cirillo - Global CX Day - Oct. 3rd
• Chantel Botha - Top Consumer Trends In 2017 That Have Put New Demands On How We Design Customer Experience
• Ginger Conlon - One-to-One Marketing At Scale? Yes, Please
• Jeanne Bliss, CCXP - What I Did My First Year Leading Customer Experience With Tom McCann
• Bruce Temkin, CCXP - The Ultimate CX Infographic 2017