Delta Dental is looking for a CX Strategist. This position will be a key contributor to the Customer Experience (CX) Team within the Operations Product Delivery department and an influencer across the organization. This position will be responsible to communicate program updates, develop and distribute success stories, and collaborate cross-functionally with other departments to support active projects. The right candidate has been successful in identifying key messages used to craft compelling stories and visuals from analytic reports and data that improve the customer experience, possess strong interpretation and presentation skills, exceptional writing and communications skills, a customer-focused approach, strong project management capabilities and has contributed to developing programs to increase enterprise awareness of CX and engrain customer-centricity into business decisions.
Farm Credit Mid-America is seeking a Senior Advisor, Customer Enablement. With an agile and service-oriented mentality, the Senior Advisor, Customer Enablement will collaborate with leaders, stakeholders, and project team members across programs and initiatives to incorporate a seamless and exceptional experience into the process mapping and solution design for all the relevant customer journeys and micro-journeys. CCXP Preferred.
Mutual of Omaha is hiring for a Customer Experience Consultant/Sr. Consultant (CX Claims) The CX-Claims Department has an immediate opening for a seasoned Customer Experience Consultant/Sr. Consultant who will be responsible for operationalizing the customer sentiment program and building and teaching CX capabilities (including journey mapping, data analysis, VOC integration, customer-inspired design, CX metrics program) driving toward a customer-centric culture and customer empowerment.
Washington Gas Light is looking for a Manager, Customer Experience. WGL strives to deliver exceptional experiences to our customers at each touchpoint, with the goal of driving an effortless customer experience. The Manager, Customer Experience role will play a critical part in executing this goal. This position will challenge the individual to deliver real impact within the business utilizing strategic credibility, relationship building and exceptional communication and influencing skills in a regulated utility environment. This role is directly responsible for the following critical functions; the management of the executive and regulatory complaint/inquiry process, the social media program, and our four customer walk-in office locations. The CX Manager will be on the front lines of a crucial feedback loop to ensure WGL customers are heard and their issues resolved. As a member of the CX Leadership team, the manager will have a unique opportunity to craft and execute CX strategy pushing WGL to best in class status in a multi-regional environment. They will also participate as a critical stakeholder, in multiple customer experience projects and organizational initiatives.
Atlantic Broadband is seeking a Director of Customer Experience. The Director of Customer Experience will focus on the interactions between a customer and Atlantic Broadband throughout the customer lifecycle. The Director will evaluate how Atlantic Broadband engages from the customer perspective and shape the customer experience based on their thoughts and perspectives. The overall goal is to improve customer loyalty measured through NPS scores. The Director will work with our corporate teams to ensure Atlantic Broadband is strategically aligned with their initiatives. This position will work cross functionally and closely with the senior leadership team. This position reports to the VP of Transformation and Programs.
T-Mobile is recruiting a Senior Customer Experience Manager. The Principal Customer Experience Manager has a customer-centric obsession that guides their actions in defining and orchestrating the customer experience at T-Mobile. This role is a critical team member in shaping T-Mobile's Retail and Enterprise Go to Market strategies. The candidate will have demonstrated strength in strategic direction & analysis, existing expertise in Go-To-Market activities, strong understanding of business architecture, and skill in leveraging functional and organizational interdependencies to drive success in current and future projects. This role will create, define and improve how people, processes, and technology interact to perform the fundamental activities of the business in both current and future states.
CVS Health is hiring a Customer Experience Senior Advisor. As the Customer Experience Senior Advisor, you will support CVS Caremark in elevating the current member experience, helping empower members along their health care journey. You will collaborate with the Director to define CVS Caremark’s customer experience mission, develop a multi-year strategic plan, and lead implementation and integration throughout the organization. You will also lead cross-departmental teams of assessment, reporting and implementation specialists to complete the required work.
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