American Tire Distributors is looking for a Manager Customer Insights. Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.
(Huntersville, NC, U.S.)
Diebold Nixdorf is looking for a Manager, Customer Experience. As the CX Manager, you will ensure all Software activities represent the voice of the customer and market. You’ll look end-to-end from a customer perspective to ensure all software touchpoints are simple, intuitive, and create a positive customer experience. You will collaborate across multiple teams, engage with internal stakeholders, and coordinate external advisory resources to conceptualize, design, and deliver a constantly evolving signature customer experience that supports our mission to drive long-term customer loyalty and exponential revenue growth.
(Atlanta, GA, U.S.)
SageSure is seeking a Customer Experience Transformation Specialist. As a key contributor for our growing Customer Experience team, you will be focused on improving customer experiences as we focus on becoming the lead market to our producers for coastal residential property insurance. We are looking for a results-driven individual with experience managing customer experience projects and initiatives.
(Cincinnati, OH, U.S.)
Harte Hanks is seeking a Researcher. You will be a key leader in the design and execution of customer experience research and analysis efforts. By being the “voice of the customer”, you will utilize research data and insights to represent a comprehensive view of customer and partner needs and pain points. You will translate and solve business problems and questions in a way that is beneficial to stakeholders. You will manage relationships with clients and stakeholders to ensure proper guidance in developing products, solutions and services that are right for the customer.
(Raleigh, NC, U.S.)
CO-OP Financial Services is seeking a CX Activation & Solutions Design Director. We are seeking a talented CX Activation & Solutions Design Director to drive customer loyalty, satisfaction and revenue by working with CX leadership and all levels of leadership across the business to design optimal End to End client and member experiences. The person in this role will lead analysis and synthesis of relevant VOC/VOE/VOM data, and help translate into prioritized improvement initiatives.
(Rancho Cucamonga, CA, U.S.)
DiDi is looking for a Customer Experience Operations Manager (CDMX-Food). The CX Ops Manager will be responsible for managing the best practices on Customer Service flows and product improvements. This role will align, design and improve customer services processes and CX Product, benchmark, prioritize and implement best practices identified in different countries, companies & cultures. You will also lead strategic projects in order to improve the national customer experience.
Tata Consultancy Services is seeking an Engagement Director - CX Transformation Strategy. Work with various TCS units to shape engagements focused on improving an organization’s Customer Experience capabilities. Individual contribution on engagements in the role of Senior SME, Steering Committee advisor, Business Architect, executive coach, etc. – may also serve as core Program Leader as needed. Engage with key client stakeholders across the client to generate a common view of the CX Strategy & Design, business processes and implementation roadmap.
(Atlanta, GA, U.S.)
Equitable Bank is seeking a Manager Customer Experience Insights & Strategy. The CX Insights & Strategy Manager will be responsible for supporting the Senior Director, Customer Experience and EQ Operations by leading a variety of strategic, customer-centric projects, including new opportunity identification and evaluation, customer research, prototyping, concept testing, and product development support.
(Toronto, ON, Canada)
Enterprise Holdings is seeking a Senior Experience Researcher - Customer Experience. The Senior Researcher conducts generative and evaluative studies, analyzes qualitative and quantitative data, produces high-quality deliverables, aimed at understanding our customer's unmet needs, and the recurring communication of customer pain points across the customer journey. As a member of the squad within the customer experience department, the successful candidate will work side-by-side with colleagues from design, strategy, and planning to ensure their outputs are in line with customer and company priorities alike.
(St. Louis, USA)
Enterprise Holdings is seeking an Experience Analyst - Customer Experience. The Experience Analyst is responsible for collecting, analyzing, and interpreting listening post data and feedback results that will guide and support technology, operational, and business decisions. This role creates research programs and then synthesizes customer and employee data to develop insights. Additionally, the Experience Analyst will measure and evaluate feedback from structured and unstructured sources (including digital and social campaigns) as it pertains to the moments that matter in the customer journey.
(St. Louis, USA)
Enterprise Holdings is seeking an Experience Design Lead - Customer Experience. The Experience Design Lead guides the design of experiences through developing prototypes, service design blueprints, UX and visual compositions representing the various interactions customers may take with a given product or service available to them at Enterprise Holdings. The Experience Design Lead performs design validation to ensure that solutions, services, and products are co-created in an easy, enjoyable, and useful manner for our customers. The Experience Design Lead also leads and mentors Experience Design team members to achieve the best possible customer experience for every design project.
(St. Louis, USA)
Enterprise Holdings is seeking an Experience Owner - Customer Experience. The Experience Owner on the Strategy and Planning Team will be responsible for bringing to market the next-generation experience changes for our customers and employees across the Enterprise, National, and Alamo brands. They will do this by integrating with the CX Design Team and will coordinate among multiple internal teams as well as external partners. They will communicate experience change requirements, guarantee job completion, track KPIs, monitor customer and employee feedback while assuring that proper change management is in place to ensure a successful rollout for both our customers and employees. The Experience Owner is involved in the prototype, alignment, and change CX processes.
(St. Louis, USA)
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