Job Postings

Travelers is looking for a Sr. Director, Journey Listening & Insight/CX Travelers Enterprise Experience Team is looking for an expert and proven leader in Customer Research and Analytics to help guide our customer and agent journey teams through the voice of customer insights. The position is a key leader who will be helping to transform the organization through orchestration of understanding our customers and their needs and helping to translate it to business outcomes through expert Story Telling. This position will manage a team of other Director level team members and oversee all insights across our business journey audiences and processes including all customers, agents and employees. Responsibilities include establishing a center of excellence for journey listening.

(Hartford, CT)

Genesys is looking for a Customer Experience Data Analyst who will play a key role in driving the customer experience and NPS’s goals by building, analyzing, and maintaining dashboards activities. This position will have the opportunity to help shape the broader Customer Experience and NPS strategies and engagement plans.
(Remote--CCXP Preferred)

Bank of the West is seeking a Customer Journey Experience Manager.  The role of Customer Experience is critically important and highly visible as we lead the way in building experiences of the future. We are currently seeking qualified talent with primary responsibility of driving the customer experience strategy and re-imagination of new end-to-end customer journeys. As a leader in the Customer Experience team, you will be expected to lead and support the acceleration of the CX transformation by; driving the CX strategy and experience for new customer journeys, embedding organizational capability to drive CX transformation, supporting the development of the process, tools, and organizational structure to enable the reinvention of customer journeys, and developing an associated CX operating model and governance. In addition, the role will be a key contributor to drive cultural change and synergies within and across the business.
(San Francisco, CA--CCXP Preferred)

Lenovo is looking for a Voice of the Customer Lead. The Voice of the Customer Lead drives the PCSD and corporate strategy by designing and implementing CX systems and processes that enhance Lenovo’s overall customer experience. Reporting to the Director of Customer Experience within PCSD, this role works with direct and indirect global team members and will drive CX competency and customer-centricity within the team as well as the larger employee base. The CX Lead is responsible for growing the CX maturity of the organization and for designing and implementing systems to improve the experience of customers throughout their journey with Lenovo.
(Raleigh, NC--CCXP Preferred)

Washington Gas Light is looking for a Manager, Customer Experience. WGL strives to deliver exceptional experiences to our customers at each touchpoint, with the goal of driving an effortless customer experience.  The Manager, Customer Experience role will play a critical part in executing this goal. This position will challenge the individual to deliver real impact within the business utilizing strategic credibility, relationship building and exceptional communication and influencing skills in a regulated utility environment.  This role is directly responsible for the following critical functions; the management of the executive and regulatory complaint/inquiry process, the social media program, and our four customer walk-in office locations.  The CX Manager will be on the front lines of a crucial feedback loop to ensure WGL customers are heard and their issues resolved. As a member of the CX Leadership team, the manager will have a unique opportunity to craft and execute CX strategy pushing WGL to best in class status in a multi-regional environment. They will also participate as a critical stakeholder, in multiple customer experience projects and organizational initiatives.
(Springfield, VA)

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Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site.  (If you discover a positing is out of date, please let us know at info@cxpa.org.) 

Questrade Financial Group is looking for a Sr. Customer Experience Analyst. As part of the Marketing team, Questrade’s Senior Customer Experience Analyst will work to improve our customer journey and ensure Questrade is delivering on our mission & brand promise of ‘we care’ at every single touch point. Reporting to the Senior Manager for Customer Experience, the Senior Customer Experience Analyst will work collaboratively with other marketing & technology professionals to design positive customer experiences.  
(Toronto, CA--CCXP Preferred)

Sun Life is seeking a Client Experience Design Consultant. Reporting to the Director, CX Strategy & Design, you will be an advocate for our clients and will play a significant role in putting our client’s at the center of everything we do. You will define current and future journeys across our various client segments, identifying areas of opportunity and working with partners across the company to design, communicate and deliver a Canadian omni-channel CX strategy and roadmap. This role will play an integral part in synthesizing the data, insights and organizational priorities that will drive the overall CX strategy & vision. You will work closely with the Client Experience Office (CXO) to align teams and business partners around a common understanding of client needs and strategy, and with UX design partners to define principles, explore concepts, test and deliver exceptional experiences that fulfill this strategy. This role requires an understanding and passion for transforming CX Strategy into pragmatic and impactful experiences across various channels that exceed client expectations.
(Waterloo, CA)

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Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site.  (If you discover a positing is out of date, please let us know at info@cxpa.org.) 

Ordnance Survey is seeking a Head of Customer Experience. This is not a customer contact centre role. This is a Head of Customer Experience where you will have the opportunity to design and lead the delivery of our Customer Experience strategy, roadmap and outcomes across our fast growing global brands and within GB where we are transforming the way we serve products and data to our key customers – whether Government, industry or end users.
(Southampton, UK)

Landsec is recruiting a Customer Experience Designer. An integral part of the growing customer capability in Landsec, we're experimenting with a new way to measure Customer Experience that's unique to Landsec and the property industry; and we need to build a team to do it. This is an incredibly challenging role with a lot of opportunity to expand and own elements of the process as it develops. This role involves a lot of research and number-crunching, providing the inputs and insight that help evolve the key strategic drivers by which we measure our Occupier's experience and delivery partners. You're comfortable thinking "big picture", supporting the development of strategic propositions and services, but equally happy getting down into the data and analytics of user research.
(East Carleton, GB)

Win Technologies is recruiting a Customer Experience Strategist. As a Customer Experience Strategist you will help us understand the things that might prevent us from providing amazing customer experiences and design innovative solutions to fix them. You will own our customer journeys.
(London, GB)

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Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)

Singleton Council is looking for a Manager, Customer Experience. We are looking for a Manager Customer Experience to develop, embed and champion a customer centric culture for Singleton Council which drives and supports all staff to deliver a consistent and high quality customer experience.
(Singleton)

HelloFresh is seeking a Junior CX Manager. 

• Represent the voice of the customer within the business by building up customer knowledge, ensuring regular updates and integrating it across departments.
• Use internal analytics tools to identify customer pain points and provide clear actionable solutions.
• Conduct internal research, fuelling the business with insights to enable improvements and growth through better understanding of both our customers and consumers.
• Drive contact reduction and compensation reduction through cross-functional data driven projects.
• Be a thought leader in the business for competitor, industry and consumer insight.
• Inform product, brand and marketing strategy with data and insights.
• Drive customer satisfaction through positive customer initiatives i.e. loyalty scheme, development of a HF community.
• Work as part of a cross functional team who are striving to improve customer experience through better customer-led, cross-functional communication around the whole company, identifying knowledge gaps and proactively creating innovative solutions that are actionable.

(Sydney)

Optus is seeking a CX Analyst. The CX Analyst is a key role under the Digital Centre of Excellence (CoE). You will be supporting the CX Analytics & Insights team in analysing results from Optus' Voice of Customer programs and providing insightful recommendations to the Optus Consumer business, enabling evidence-based decision-making and resulting in an industry-leading Net Promoter Score (NPS). You'll also be responsible for ongoing management of requests and enquiries relating to Optus Voice of Customer programs from various stakeholders across Optus, including access management.
(Multiple locations)

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Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)