Qualtrics is looking for a Senior CX XM Scientist - Global CX Center of Excellence. As a CX XM Scientist in the Qualtrics internal global Customer Experience (CX) Center of Excellence, you’ll be a critical catalyst of change to deliver on our CX vision and strategy. You will use your expertise to collaborate across the organization to ensure Qualtrics is listening to and understanding the needs, perceptions, and expectations of its customers and partners and using those insights to drive actions that improve experiences and drive loyalty. You will use research-based approaches to design forward-thinking transactional and relationship programs to support the needs of the business and provide direction on how to mature Qualtrics’ own CX efforts in innovative, yet practical ways. CCXP Preferred
Apple is looking for a Senior Project Management - Customer Experience Initiatives. The Strategic Quality team is part of AppleCare’s shared services organization. We initiate and maintain quality initiatives that enable our contact centers to deliver an extraordinary customer support experience. Our responsibility includes establishing our quality standards, monitoring contacts calibration support, targeted investigations and process improvement. We are seeking an experienced Project Manager to initiate and run key CX initiatives across our contact centers. CCXP Preferred
Asurion is seeking a Sr. Manager, Customer Experience. This person will be responsible for helping define, drive, and support key CX initiatives and helping craft a world-class experience for customers of ASURION and our clients. This person will be hands-on in socializing, influencing, and implementing CX best practices (e.g. Journey Mapping, Customer Insights and Validation, etc.) into Asurion’s product and service design initiatives, and develop and govern CX standards and best practices into the broader business/culture. CCXP Preferred
CO-OP Financial Services is seeking a Client Experience Director. We are seeking a talented Client Experience Director to drive customer loyalty, satisfaction and revenue by working with CX leadership and all levels of leadership across the business to design optimal End to End client and member experiences. Lead analysis and synthesis of relevant VOC/VOE and business process data (Voice of Process) and help translate into prioritized improvement initiatives. CCXP Preferred
(Los Angeles, CA)
AppFolio, Inc. is looking for a Senior Program Manager, VOC. What this individual will do is build and implement a holistic voice of customer program that amplifies customer perspective and critical insights. Develop close-loop experience for prioritized customer listening posts in 2021. Consolidate and optimize different sources of VOC (direct & indirect) feedback channels in the company. Lead, identify & develop strategic and tactical (in the year) opportunities to eliminate current pain points and reduce service and product adoption blockers across customer segments.CCXP Preferred
(San Diego Metropolitan Area)
Mosaic is looking for a Customer Experience Manager. As a member of Mosaic’s commercial management team, the Customer Experience Manager will play a key role in building the organization’s customer experience discipline. You will define what exceptional customer experience means for our customers with the goal to increase customer satisfaction and loyalty. As the CX Manager you will measure customer, operational, and financial success related to customer experience improvement initiatives. In partnership with leaders across the organization, you will drive the customer into the forefront of every product and service we offer, and work to grow critical CX competencies, skills, and capabilities needed to deliver on our corporate mission and strategy.
(Tampa, FL) CCXP Preferred
GEOTAB is seeking a Voice of the Customer Coordinator. The Voice of the Customer (VoC) Coordinator will work closely with the Senior Program Manager to drive a corporate Customer Experience program. This position supports all departments within Geotab to collect external and internal customer feedback to drive positive change to improve the overall customer experience.
(Oakville, ON) CCXP Preferred
Thomson Reuters is looking for a CX Project Manager. This position will be responsible for adopting project management best practices and mapping customer journeys to implement and measure agile projects. This position will understand the key drivers of Net Promoter Score (NPS) and will conduct deep dive workshops with cross-functional teams to refine understanding and target specific customer pain points. This position will own the project tracking, documentation, project calendar, and reporting and will work closely with the CX Execution & Delivery Director who owns the strategy for a Segment or Function.
(Mexico City, Mexico)
BASF is seeking a Consultor CX - Customer Engagement. Procuramos profissionais que possuam vivência na operação de métricas, análises e operações ligadas ao Net Promoter System (NPS 2.0) e outras Métricas de CX. Você irá operar e desenvolver as atividades de Customer Experience da Suvinil, incluindo o NPS (Net Promoter System), conectando-se ao time global e aos multiplicadores de CX do negócio.
(San Paulo, Brazil)
Qualtrics is seeking a CX Program Technology Consultant - Global CX Center of Excellence. As a technology consultant in the Qualtrics internal global Customer Experience (CX) Center of Excellence, you’ll help to design, build, and support our CX programs on the Qualtrics XM platform. You will work with other members of the CX COE and business stakeholders from across the organization to anticipate needs, implement new capabilities, prevent problems and issues, and optimize our usage to power our CX listening and action program. You will be a critical technology expert providing configuration and technical services that directly enable the success of the organization’s CX strategy.
Qualtrics is seeking a CX Data Scientist - Global CX Center of Excellence. As a data scientist in the Qualtrics internal global Customer Experience (CX) Center of Excellence, you will tap the power of our data to grow and mature a deeply impactful CX program. You will use your quantitative skills to analyze disparate customer feedback data and operational data to present comprehensive views of customer experience. The analytics you deliver will strategically advance how Qualtrics measures, understands, improves, and innovates the experiences it delivers to its customers.
Qualtrics is seeking a CX Program Principal Technology Consultant - Global CX Center of Excellence. As a technology consultant in the Qualtrics internal global Customer Experience (CX) Center of Excellence, you’ll help to design, build, and support our CX programs on the Qualtrics XM platform. Working with other members of the CX COE and other cross-functional teams, you will focus on designing and implementing our CX programs and leading the implementation efforts to deliver successful programs to business stakeholders across the organization. You will help establish processes and tools to ensure the CX COE delivers XM technology capabilities to Qualtrics that can scale as the organization’s CX requirements continue to grow. You will be a critical technology expert providing configuration and technical services that directly enable the success of the organization’s CX strategy.
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