Job Postings

American Tire Distributors is looking for a Manager Customer Insights. Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.
(Huntersville, NC, U.S.)

Diebold Nixdorf is looking for a Manager, Customer Experience. As the CX Manager, you will ensure all Software activities represent the voice of the customer and market. You’ll look end-to-end from a customer perspective to ensure all software touchpoints are simple, intuitive, and create a positive customer experience. You will collaborate across multiple teams, engage with internal stakeholders, and coordinate external advisory resources to conceptualize, design, and deliver a constantly evolving signature customer experience that supports our mission to drive long-term customer loyalty and exponential revenue growth.
(Atlanta, GA, U.S.)

SageSure is seeking a Customer Experience Transformation Specialist. As a key contributor for our growing Customer Experience team, you will be focused on improving customer experiences as we focus on becoming the lead market to our producers for coastal residential property insurance. We are looking for a results-driven individual with experience managing customer experience projects and initiatives.

(Cincinnati, OH, U.S.)

Harte Hanks is seeking a Researcher. You will be a key leader in the design and execution of customer experience research and analysis efforts. By being the “voice of the customer”, you will utilize research data and insights to represent a comprehensive view of customer and partner needs and pain points. You will translate and solve business problems and questions in a way that is beneficial to stakeholders. You will manage relationships with clients and stakeholders to ensure proper guidance in developing products, solutions and services that are right for the customer.
(Raleigh, NC, U.S.)

CO-OP Financial Services is seeking a CX Activation & Solutions Design Director. We are seeking a talented CX Activation & Solutions Design Director to drive customer loyalty, satisfaction and revenue by working with CX leadership and all levels of leadership across the business to design optimal End to End client and member experiences. The person in this role will lead analysis and synthesis of relevant VOC/VOE/VOM data, and help translate into prioritized improvement initiatives. 
(Rancho Cucamonga, CA, U.S.)

DiDi is looking for a Customer Experience Operations Manager (CDMX-Food). The CX Ops Manager will be responsible for managing the best practices on Customer Service flows and product improvements. This role will align, design and improve customer services processes and CX Product, benchmark, prioritize and implement best practices identified in different countries, companies & cultures. You will also lead strategic projects in order to improve the national customer experience.
(Mexico, U.S.)

Tata Consultancy Services is seeking an Engagement Director - CX Transformation Strategy. Work with various TCS units to shape engagements focused on improving an organization’s Customer Experience capabilities. Individual contribution on engagements in the role of Senior SME, Steering Committee advisor, Business Architect, executive coach, etc. – may also serve as core Program Leader as needed. Engage with key client stakeholders across the client to generate a common view of the CX Strategy & Design, business processes and implementation roadmap.
(Atlanta, GA, U.S.)

Equitable Bank is seeking a Manager Customer Experience Insights & Strategy. The CX Insights & Strategy Manager will be responsible for supporting the Senior Director, Customer Experience and EQ Operations by leading a variety of strategic, customer-centric projects, including new opportunity identification and evaluation, customer research, prototyping, concept testing, and product development support.
(Toronto, ON, Canada)

Enterprise Holdings is seeking a Senior Experience Researcher - Customer Experience. The Senior Researcher conducts generative and evaluative studies, analyzes qualitative and quantitative data, produces high-quality deliverables, aimed at understanding our customer's unmet needs, and the recurring communication of customer pain points across the customer journey. As a member of the squad within the customer experience department, the successful candidate will work side-by-side with colleagues from design, strategy, and planning to ensure their outputs are in line with customer and company priorities alike.
(St. Louis, USA)

Enterprise Holdings is seeking an Experience Analyst - Customer Experience. The Experience Analyst is responsible for collecting, analyzing, and interpreting listening post data and feedback results that will guide and support technology, operational, and business decisions. This role creates research programs and then synthesizes customer and employee data to develop insights. Additionally, the Experience Analyst will measure and evaluate feedback from structured and unstructured sources (including digital and social campaigns) as it pertains to the moments that matter in the customer journey.
(St. Louis, USA)

Enterprise Holdings is seeking an Experience Design Lead - Customer Experience. The Experience Design Lead guides the design of experiences through developing prototypes, service design blueprints, UX and visual compositions representing the various interactions customers may take with a given product or service available to them at Enterprise Holdings. The Experience Design Lead performs design validation to ensure that solutions, services, and products are co-created in an easy, enjoyable, and useful manner for our customers. The Experience Design Lead also leads and mentors Experience Design team members to achieve the best possible customer experience for every design project.
(St. Louis, USA)

Enterprise Holdings is seeking an Experience Owner - Customer Experience. The Experience Owner on the Strategy and Planning Team will be responsible for bringing to market the next-generation experience changes for our customers and employees across the Enterprise, National, and Alamo brands. They will do this by integrating with the CX Design Team and will coordinate among multiple internal teams as well as external partners. They will communicate experience change requirements, guarantee job completion, track KPIs, monitor customer and employee feedback while assuring that proper change management is in place to ensure a successful rollout for both our customers and employees. The Experience Owner is involved in the prototype, alignment, and change CX processes.
(St. Louis, USA)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site.  (If you discover a positing is out of date, please let us know at info@cxpa.org.) 

CHP is seeking a CX Lead Designer. There couldn't be a more exciting time to join CHP as we are currently experiencing three times the growth of the industry average. Whilst our customers are at the heart of everything we do, we also aim to make sure our people are happy and healthy, so they can provide the best services. We facilitate collaborative working and host a range of learning activities to develop our people, support their career aspirations and professional qualifications as well as encouraging team building.
(Markinch, Scotland, UK)

Manpower Ireland is looking for a CX Global Support Program Manager. As part of Dropbox Customer Experience, our Global Support team is responsible for defining and delivering a world-class support experience to our customers and users. We’re looking for Program Manager who drives the overall health of the customer support journey by designing and implementing innovative and frictionless support experiences at scale. 
(County Dublin, Ireland)

Devoteam is seeking a CX Strategist. Research and analyze data to analyze customer trends. Advise on prioritization, design, and measurement of CX transformation programs. Create standardized playbooks and interventions for each point in the customer journey. Develop key benchmarks and measures of success for customer experience.
(Hassah Ibn Huwail, Riyadh, Saudi Arabia)

Code Red Associates Limited is looking for a Project Manager. The successful candidate must be a Customer Experience Project Manager who will lead the development and implementation of the organisation’s transformation programme. The successful candidate will be part of a passionate and dynamic Business Transformation and Technology Team, responsible for delivering transformational business change.
(Liverpool, England, UK)

Orange Jordan is seeking a Customer Experience Manager. The individual in this role will be design and manage a yearly end-to-end Customer Experience roadmap. Work with channels and business partners that service customers in developing meaningful and achievable customer advocacy and customer satisfaction goals. Handle the customer KPIs including Net Promoter Score "NPS" and Quality of Service "QoS", manage the results and identify the gaps to derive improvement action plans. Manage the tracking, monitoring and analysis of improvements in customer experience within each channel and business unit. Etc. 
(Amman, Jordan, UK)

Kiwi.com is looking for a Customer Experience Lead. The Customer Experience Lead is focused on building a Customer Experience framework across departments with the goal to collect, analyze & identify most burning customers' issues within the customer journey and, as a result, help driving customers' loyalty and growth.
(Brno, South Moravia, Czechia)

Cromwell is seeking a CX Insights & Analysis Partner. As CX Insight & Analysis Partner, you'll be our expert in voice of the customer methodologies utilising both qualitative and quantitative analysis to create customer-led actionable insight & share across the business.
(Leicester, England, UK)

Insights is looking for a Learner Journey and Content Manager. You will lead a team to create a suite of products and content that learners will experience in both physical and digital learning environments. This team will embed the Insights purpose and proposition in all our client offerings, putting content in the hands of practitioners who facilitate and coach so that they can deliver magical, high quality experiences for the learners in their organisations.
(Scotland, UK)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)

Manulife is seeking a Director, Journey Mapping. Manulife Consumer Insights is seeking a self-motivated Journey Mapping Director/Senior Director to analyze, map out and redesign current customer journeys and underlying operational processes using a variety of different approaches (customer research, data analytics, process analysis, Lean, 6 Sigma) to identify opportunities in delivering a more seamless and effortless customer experience across multiple channels.
(Honk Kong, Honk Kong, SAR)

Lazada is looking for a Customer Excellent Manager (CX Strategy). Develops and implements procedures pertinent to effective and efficient of customer-related operations in Lazada Logistics. Monitor programs and procedures to ensure on-time delivery and customer satisfaction. Maintains in-depth working knowledge of our system. Develop roadmap for long term initiatives, strategies to align with business goals.
(Jakarta, Indonesia)

M&C Saatchi Australia is seeking for a Senior CX Strategist. The Senior CX Strategist represents a key hire in this space. Working on some of Australia’s biggest brands, this role will lead the day-to-day CX strategy work for clients across a portfolio, with oversight from the CX Strategy lead. They will hold responsibility for developing strategies that deliver high level results, effectiveness and ROI for clients.
(Sydney, New South Wales, AU)

DITO Telecommunity Corporation is looking for a Customer Journey Design Manager. This individual will leads the design and improvement of customer experience. Ensures clear understanding of the customer persona, goals, priorities, needs, challenges and pain points. Designs the workshop modules and facilitates cross-functional customer journey mapping. Conducts customer validation to validate proposed CJM through interviews.
(Taguig, National Capital Region, Philippines)

Affin Hwang Asset Management Berhad is seeking a Manager, Customer Experience. This individual will be responsibile for the following but not limited. Planning, implementing and overseeing all Customer Experience (CX) strategies, campaigns and activities to deliver WOW experience to internal and external clients; Drive the evolution of customer experience positioning; Evaluate, assess and improve the experience level across all touch points; Internal Customer Experience Culture & WOW mindset development; Driving innovation of WOW strategies, out of the box campaigns and activities to engage and retain customers.
(Kuala Lumpur, Federal Territory of Kuala) 

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)