Job Postings

Experient Group is looking for a Senior Customer Experience Consultant. Experient Group is a consulting firm focused on delivering practical and effective business, transformation, and technology solutions. We are searching for Customer Experience Consultants to lead and support customer experience engagements with our clients.
(Atlanta, GA, U.S.) CCXP Preferred 

Humana is seeking a Director, CX Insights and Analytics. The Director, CX Insights and Analytics is a proven data-driven leader who is passionate about customer experience, has experience in developing experience measurement strategies, designing measures and leading the implementation of analytical tools, and has experience measuring member success along the journey. This leader will be responsible for developing a customer experience measures approach that helps Humana achieve its goal of reimagining healthcare and being more than health insurance by caring for and about people.
(Louisville, KY, U.S.) CCXP Preffered 

Verizon is seeking a Manager, Customer Experience Insights. Verizon is looking for a insights professional to be a part of a new customer experience research team within the Customer & Marketplace Insights group. This team will be driving change by championing the voice of the customer and uncovering insights about how to improve and transform Verizon’s customer Experience. You will be responsible for custom customer experience insights for Verizon, including customer journey exploratory and validation, new experience ideation and concept validation, identifying customer pain points and researching tactical and transformational solutions. You will work closely with various parts of the CMI team including the brand & NPS tracking team, the value proposition team, and the UX research team. Your key stakeholders will be a part of CX, Design, and Retail Experience.
(Basking Ridge, NJ, U.S.)

American Modern Insurance Group is looking for a Director, Customer Knowledge, and Insights. The Director (Head) of Customer Knowledge and Insights leads a core service in the Customer Experience consultancy team within American Modern Insurance Group, a group company of the Munich Re Family. You will oversee the current research and VoC analyst functions and consolidate this practice and mature it as a core competency and competitive edge for our business.
(Cincinnati, OH, U.S.)

H&R Block is looking for a Vice President of Customer Experience. The Vice President – Customer Experience (VP-CX) will report directly to the Chief Product & Experience Officer and lead the customer experience, product and design teams. This role will lead the teams evolving and optimizing the Customer Experience organization and CX innovation and delivery across all business lines and digital service delivery platforms on behalf of H&R Block, ultimately generating ~$1B in attributable revenue annually.
(Kansas City Metropolitan Area)

Higher Ground Education is seeking a Senior Director of Customer Experience. The Senior Director of Customer Experience will report directly to the VP of Schools with the sole purpose of providing unparalleled customer service to our ever-scaling customer base. This includes but is not limited to, developing and implementing strategies to build customer relationships, create memorable end-to-end user experiences that provide top-rate satisfaction.
(Columbus, OH, USA)

Bond Brand Loyalty is seeking an Experience Strategist (Learning & Development). At Bond we design innovative solutions for our clients, helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as an Experience Strategist you’ll have your hands on the wheel as we drive the future of loyalty through memorable employee and customer experiences. Do you love working with clients? Are you looking for an opportunity to be a strategic consulting partner to our clients and develop unique solutions that deliver real business results? Then we want you to join our dynamic team.
(Mississauga, ON, USA)

Softchoice is seeking a Customer Insights Program Manager. As a Customer Insights Program Manager in the Customer Experience Office (CXO), you will have the opportunity to work with many cross functional teams to find solutions to the toughest challenges that affect our customers.
(Toronto, ON)

3M is looking for a Customer Experience PMO. As Customer Experience Project Manager]you will play a key role for Customer Experience area in the division of Customer Operations. In this role you will be able to improve the customer experience across the entire customer journey by providing a framework to turn customer insights into action by embedding the voice of the customer into 3M decisions.
(Mexico City, Mexico)

New Jersey Resources (Remote) is seeking a Lead Customer Experience Analyst. Energize your future at New Jersey Resources (NJR). We are a Fortune 1000 employer located at the Jersey Shore in Monmouth County, and named a Most Trusted Brand among the country’s natural gas and electric utilities. Join our diversified energy company as we pursue a reliable, sustainable, cleaner energy future. You’ll find a friendly, community-minded work environment, where recognition for your work and opportunities for growth and development are complemented with competitive pay and benefits. That’s NJR Life.
(New Jersey, Remote Position)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site.  (If you discover a positing is out of date, please let us know at info@cxpa.org.) 

Fishtank Group Ltd. is seeking a Head of Custome Experience CX. Working across Middle East, Africa and Asia, the Head of Customer Experience / CX will be responsible for ensuring delivery on the brand promise to customers through every experience. The key purpose of this role is to represent the needs and interests of clients, working closely with teams across the organisation to ensure that customers are happy at every step of their journey.
(London, England, UK)

Cyabra is looking for a Head of UX/UI and Design. Cyabra is searching for a Head of UX/UI and Design to take our brand and product experience to the next level. An experienced leader who will inspire our product design by leveraging expertise, hands-on work, and influence to create a culture of superb design. This individual will own design language, user journeys, and branding to ensure Cyabra achieves accelerated growth through innovative and high-quality design.
(Tel Aviv, Israel)

Electrolux is seeking a Senior Manager, Insights, Global Consumer Experience Organization. We are looking for a highly experienced and consumer focussed insight and marketing capability professional who wants to be part of this exciting change journey at Electrolux. You are drawn to an international environment and want to be part of our Electrolux vision to Shape Living for the Better.
(Stockholm, Stockholm County, Sweden)

Chalhoub Group is looking for a Voice of Customer (VoC) Manager. The Voice of Customer Manager would support the Chalhoub Group VOC strategy by conducting quantitative research, analyzing customer data and presenting key customer insights to different stakeholders. You will own and manage the Voice of Customer Program and CX metrics (NPS, CSAT, CES, etc.) – but most importantly – you will link CX to business KPIs and share “the money story”. This includes working very closely with our Groups Data and Insight Office as well as with our Businesses and Brands.
(Dubai, UAE)

Leaseweb is seeking an NPS & Customer Experience Manager. You will manage and execute quality improvement programs across the organization in order to increase customer satisfaction as measured by NPS and other metrics. You are also responsible for managing these measurements including tooling (ie Qualtrics) for this. You help ensure that each touchpoint across the customer journey is engaging, efficient, and effective.
(Amsterdam, North-Holland, NL)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)

Flipkart is seeking an Associate Director - Customer Experience Design. Driven by the passion of 'Flipsters' and our core values of Audacity to Win, Bias for Action and Customer First, with Integrity - Flipkart's work policies reflect the company's efforts to create a progressive work environment that drives inclusion and innovation and encourages work-life balance. Ranked at #1 in LinkedIn's 'Top Companies to Work For in 2019', among the '100 Best Companies for Women by Avtar and chosen among the Top 3 Most Desirable new-Age Recruiters by Dare2Compete, Flipkart is the ideal place to start and achieve great heights in your career.
(Bengaluru, Karnataka, India)

HYPEBEAST is looking for a Customer Experience Strategist. This position is responsible for spearheading design elements for Customer Experience related programs considering all UI, UX and CX elements of the development process. Working with necessary departments to drive adoptable principles and frameworks to guide the product development and Customer Experience innovation at HYPEBEAST Ltd.
(Hong Kong, Hong Kong SAR)

Facebook is seeking a Client Experience Manager. The Business Planning and Operations team is seeking a Program Manager who is passionate about the strategic impact of Quality Assurance to improve the efficiency and effectiveness of business operations. The Client Experience Manager (or CX Manager) is responsible for ensuring the Voice of the Customer is heard, understood and prioritized across program processes, training, tools and product.
(Singapore, SG)

Tata Consultancy Services is looking for a Customer Experience Transformation (CX). The candidate must have a minimum of 10 years prior experience of working for a consultancy firm in steadily advancing roles within the CX/ Business transformation functional areas. Strong practice leadership/practice development experience including talent acquisition and retention. Experience in consulting offering development and pre-sales and full lifecycle consulting experience.
(Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia)

Lazada is seeking a Customer Experience Manager. The Customer Experience (CX) team is responsible for steering and improving the overall customer experience on Lazada. Your main goal is to deliver exceptional customer satisfaction across touchpoints, including onsite experience, product development, communications and operations, … The successful candidate should have strong experience in strategy & operations, cross-functional collaboration skills, problem solving skills, and customer-centric mindset.
(Ho Chi Minh City, Vietnam)

Expedia Group is looking for a CX Analyst. The Reliability Engineering and Operations Insights team provides customer and system insights through customer feedback, live site performance and service availability analysis. We focus on supporting and improving the production environment through detecting enhancement opportunities, friction points and quantifying the impact to drive prioritization with our product, technology, engineering and conversation platform teams.
(Gurgaon, Haryana, India)

epiFi is looking for a Program Manager CX. Who we’re looking for: Exceptional, innovative people! Passionate about delightful user experiences, clear about doing the right thing and hungry to impact millions of lives. Why you should work with us: We are about doing the right thing always, both for our team and users. We are a positive, transparent and inclusive community celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone to think ‘impact and growth’. Our office is not just fun, it is human, nimble and business-like.
(Bengaluru, Karnataka, India)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)