Job Postings

Facebook is looking for a Customer Experience Program Manager. The PSO Customer Experience team is seeking a Customer Experience (CX) Program Manager who is passionate about providing a world-class client experience with Facebook's business and marketing solutions. The ideal candidate will have a proven track record in the strategy, setup, execution, and management of a scaled customer insights program within a multi-channel service and support operations. The successful candidate will have strong data analytics experience and be customer-obsessed with a passion for technology.
(San Francisco, CA)

SageSure is looking for a Customer Experience Specialist. As a key contributor for our growing Customer Experience team, you will be focused on improving customer experiences as we focus on becoming the lead market to our producers for coastal residential property insurance. We are looking for a results-driven individual with experience managing customer experience projects and initiatives.
(Cincinnati, OH)

AppFolio is seeking a Sr. VOC Program Manager. This individual will build and implement a holistic voice of customer program that amplifies customer perspective and critical insights. Develop close-loop experience for prioritized customer listening posts in 2021. Consolidate and optimize different sources of VOC (direct & indirect) feedback channels in the company. Lead, identify & develop strategic and tactical (in the year) opportunities to eliminate current pain points and reduce service and product adoption blockers across customer segments.
(San Diego, CA)

H&R Block is seeking a Manager - Customer Experience Capabilities. As the Manager working on the Customer Support Organization transformation team, you will be part of a team that is transforming the way H&R Block provides service to all clients. This team will oversee transforming the systems, processes and procedures leveraged by our associates in the contact center when interacting with our clients who have interacted with H&R Block across various products or services. This manager will need to execute and enforce consistency, development, and manage relationships with internal and external stakeholders ensuring H&R Block’s critical initiatives are met.
(Kansas City, MO)

Resigility LLC is looking for a Consultant - Customer Experience (CX) Specialist. Resigility is looking for an individual with a consistent record and understanding of what it takes to design, develop and implement a set of transformed interactions that “delight” customers and create a positive perception of the organization. Demonstrated dedication to customer experience and delivery excellence, working with clients in a professional manner and in a dynamic team environment are a must.
(Atlanta Metropolitan Area)

Mosaic is looking for a Customer Experience Manager. As a member of Mosaic’s commercial management team, the Customer Experience Manager will play a key role in building the organization’s customer experience discipline. You will define what exceptional customer experience means for our customers with the goal to increase customer satisfaction and loyalty. As the CX Manager you will measure customer, operational, and financial success related to customer experience improvement initiatives. In partnership with leaders across the organization, you will drive the customer into the forefront of every product and service we offer, and work to grow critical CX competencies, skills, and capabilities needed to deliver on our corporate mission and strategy.
(Tampa, FL) CCXP Preffered

Principal is seeking a Data Scientist (Customer Analytics). As a Data Scientist, you will lead high economic impact projects that deliver insights using cutting edge data science methods and techniques. You will design, build, and iterate on business-driven analytics. You will collaborate with business leaders as well as analytic and technology team members to develop analysis plans and propel insights into action! 

Walker is looking for a Project Manager. As a PM at Walker, you’ll be driving your professional career in project management forward, building skills that will help you flourish in a variety of career paths. You’ll learn the necessary skills needed to manage a successful project from start to finish, working directly with our clients while leveraging the world’s most advanced XM technology from our strategic partner, Qualtrics. 

Gympass is seeking a CX Process Specialist. We’re looking for a talented CX Process Specialist to join our CX Team in São Paulo! The Process Improvement department goal is developing a continuous improvement vision and strategy across the company to help leverage CX operations productivity and quality.
(San Paulo, Brazil)

Ripio is seeking a CX Manager. Seras la/el responsable por el diseño y la ejecución de la estrategia general bajo los objetivos generales de negocio y la implementación de las mejores prácticas para el área, así como también la coordinación de los equipos de trabajo locales que Ripio tiene en cada país.
(Buenos Aires, Buenos Aires Province, Argentina)

Ecommerce an Pratica is seeking a Head de Customer Experience. Nós acreditamos em educação, na capacidade de pessoas e no nosso poder de contribuir ativamente para a melhora do empreendedorismo brasileiro.E, hoje, temos MUITO orgulho de ter conosco pessoas que estão alinhadas com nossa missão e valores. Para compor o nosso Time, estamos em busca de um (a) Head de Customer Experience.
(Rio de Janeiro, Brazil)

Quadra Chemicals is looking for a Customer Experience (CX) Manager. We are currently looking for an innovative leader to fill the role of Customer Experience (CX) Manager. This person will be reporting to the President and will also be an active member of the Corporate Leadership Team. The Customer Experience Manager's major responsibilities will be built on Quadra’s customer engagement by driving change to improve internal efficiency, reduce pain points and further elevate our customer focus. This person will also have overall corporate responsibility for the Customer Service Department, in Canada and the USA. 
(Vaudreuil-Dorion, QC)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site.  (If you discover a positing is out of date, please let us know at info@cxpa.org.) 

ECCO is seeking an Integrated Customer Experience Manager. It’s time. Hygge, innovation, @eccoshoes and mobile and web overhaul. If you master mobile and web experience hacking and consumer experience improvements, then this could be your dream move.
(Amsterdam, North-Holland, Netherlands) CCXP Preferred

Code d'azur is seeking a CX Strategist. We are looking for a CX Strategist for our office in Amsterdam to connect brand, user and business insights to drive the design process forward. You are comfortable working with clients, design teams and end users to bring together diverse needs and interests into best-in-class customer experiences that drive business success. Drop us a line and let’s meet virtually!
(Amsterdam, North-Holland, Netherlands)

Robert Walters is looking for a Director CX. The client is a global Consultancy seeking a Director in Experience Design and Innovation practice within the Advisory team.
(Riyadh, Riyadh, Saudi Arabia)

NEOM is seeking a CX Design Manager. The CX Design Manager will be responsible for the organisation, direction and overall control of the design & research activities of NEOM energy, water & food to deliver designs and prototypes that will create a future proof NEOM experience.
(Neom, Tabuk, Saudi Arabia)

Chalhoub Group is seeking a Senior CX Service Designer. We’re looking for a Senior CX Service Designer who cares deeply about customers, is able to understand complex systems of information and simplify that information for others and will bring a strong process-oriented design methodology. The aim is to help us differentiate with a world-class customer experience that consistently outpaces expectations and transforms the Group into a hybrid retailer by championing customer centricity and customer proofing methodologies.
(Dubai, United Arab Emirates)

Mindspace is looking for a Global Customer Experience Lead. The Global CX lead will have vast experience in establishing the standards and processes for member (customer) engagement within global companies and will work closely with the company’s management team on new hospitality and CX initiatives to be implemented across the Mindspace network.
(Tel Aviv, Tel Aviv, Israel)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)

Insights by Kantar is seeking a Director - Insights, and CX. The Director is responsible for providing thought leadership, strategic insights and growth recommendations for clients. The person in this role is responsible for creating a high-performance culture in the local office and acting as a role model for other employees. The role is also responsible for supporting and implementing the local strategy as directed from the Leadership Team.
(Sydney, New South Wales, Australia)

Medibank is seeking a Senior CX Designer. We currently have an exciting opportunity for a Senior CX Designer to join Medibank's Design Lab and growing CX team! This role is responsible for facilitating the implementation of the CX strategy at Medibank by advocating, embedding and working collaboratively with the business to apply HCD principles and design thinking to proposition, service and product design.
(Melbourne, Victoria, Australia)

Orchard is looking for a CX Strategy Director. We’re currently on the lookout for a talented Strategy Director with a digital and customer experience focus to develop strategies that deliver impactful results, effectiveness and ultimately uplift in key business metrics for our clients.
(Sydney, New South Wales, Australia)

Gumtree Australia is looking for a Customer Experience Manager. The Product & Design team at Gumtree is looking for a Customer Experience professional who can harness qualitative and quantitative data to deliver actionable insights to our business. This will inform our strategic direction and help our teams make fast, customer-centred decisions.
(Sydney, New South Wales, Australia)

Lazada is looking for a Customer Insight Manager (CX Researcher). This individual is responsible but not limited to: work with other business unit on poor performing KPIs, alignment of KPIs definition with all stakeholders + support target setting. Design and conduct survey, and analyze the result. Qualitative studies (field observations, interviews, usability tests, customer feedback analysis) for existing and future product, etc. 
(Jakarta, Indonesia)

Lazada is seeking a Manager, Voice of Customer. This individual is responsible but not limited to: lead and manage a VOC team to ensure their design, production and delivery of research projects meet standard and quality. Facilitate and collaborate across business units and customers to ensure that projects are executed efficiently and on time. Coordinate and collaborate with regional and local business team on planning and execution of research projects, etc.
(Bangkok City, Thailand)

AXA Affin Insurance is seeking an Assistant Vice President, Customer Experience. This individual will deliver excellent experience at every customer touch points through data and insights, designing hassle free processes & services for customers and continuous improvement to achieve our customer KPIs.
(Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia)

Eu Yan Sang is looking for a Lead, Regional Customer Experience. Eu Yan Sang is looking for a Regional Customer Experience Lead to join us in our next phase of transformation, a change leader with both the strategic vision and passion to help us redesign and transform the EYS brand and customer experience across touchpoints and business lines. EYS is a 141-year-old established TCM brand with 200+ clinics and retail stores across the region, and we are on a mission to care for mankind by making modern Chinese Medicine more commonplace.
(Singapore, Singapore)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)