Job Postings

Root Inc. is looking for a CX Reacher & Strategist. The CX Researcher and Strategist will be a cross-functional business partner that leads and supports initiatives focused on driving world-class customer experience across all touchpoints. The individual in this role will be responsible for establishing and monitoring a comprehensive CX feedback system that elevates the voice of the customer and informs decision making across the organization.
(Columbus, OH)

Delta Dental is looking for a Customer Experience (CX) Associate - Customer Journey Map Design. This position will be a key contributor to the Customer Experience Center of Excellence to create an enterprise-wide ecosystem of data-driven customer journey maps for members, providers, and brokers, as well as other internal and external stakeholders. The primary responsibility will be designing journey maps, including support of all stages of journey map development – from initial research to ongoing updates.
(Oakland, CA)

Armor Cloud Security is looking for a Vice President, Customer Experience (CX). Armor is seeking a strong leader to oversee and expand our thriving Customer and Partner Experience (CX) team. Armor customers and partners are strategic thinkers, and often highly technical. This is a collaborative role, partnering with sales, marketing, implementation, support and Armor’s Leadership team to ensure every customer’s and partner’s experience exceeds their expectations.
(Dallas, TX)

Paro.io is seeking a Head Of Customer Experience. The Head of Customer Experience will be responsible for driving a culture of customer success throughout the organization, collaborating with key leaders to establish practices and policies leading to continuous improvements to the client and freelancer experience, maximizing retention and driving revenue generation. 
(Chicago, IL)

Safelite AutoGlass is seeking a Director, Customer Experience Insights. The Director of Customer Experience Insights will drive the strategy for customer research and data analysis to develop a holistic view of the customer journey and need gaps. They will act as the voice of the customer throughout the organization, creating and socializing a compelling view of the future customer experience and its value to the organization. This individual will lead research initiatives from large quantitative studies to qualitative research to deep data analysis. 
(Columbus, OH)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site.  (If you discover a positing is out of date, please let us know at info@cxpa.org.) 

Intact Lab is looking for a Senior Customer Experience Designer. As a Customer Experience designer you will bring a human-centered approach to innovation. Your quest is to demystify complex problems to conceive and help bring to life delightful omnichannel experiences across customer journeys.
(Montréal, CA)

Cytiva is seeking a Customer Experience Leader. Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes. We are looking for a Customer Experience Leader to work with our expert Commercial Excellence team of 5 employees across the world. Do you have a passion for Customer Experience? Then we would love to hear from you.
(New York, NY)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site.  (If you discover a positing is out of date, please let us know at info@cxpa.org.) 

Devoteam is seeking a CX Strategist. As a CX Strategist you will be responsible for Research and analyze data to analyze customer trends. Advise on prioritization, design, and measurement of CX transformation programs
Create standardized playbooks and interventions for each point in the customer journey and much more. 
(Riyadh, SA)

OVO is recruiting a Head of Customer Experience (CX). This individual will play a key part in delivering OVO's Plan Zero strategy by helping our customers engage with, understand, and take charge of their home energy. You'll work collaboratively to define OVO Energy's new customer experience principles and ways of working, which will be adopted across our teams. Focusing on our customer's in-life experience, you'll lead the design and delivery of seamless digital interactions and journeys across all touchpoints, helping us achieve ever-greater customer satisfaction. Increasing our efficiency and profitability are key too.
(London, GB)

Sage is recruiting a Senior Customer Experience Manager. The primary responsibility is to drive in-country CX improvements, measured through NPS, by leading and coordinating on country action plans and reporting of results within country. Facilitate and conduct journey mapping workshops, creating journey-mapping documents, and managing stakeholder participation and research, and more.
(Newcastle, GB)

Digiturk is recruiting a Director Customer Experience  As the Director of CX you'll set a clear, inspiring vision and strategies for the ideal customer experience, develop and define a customer-oriented mindset both non-digital and digital perspective in the company and spread out this vision and perspective in Digiturk
(Istanbul, Turkey)

Hyundai Motor Europe is recruiting a Digital Customer Experience Analyst. As Digital Customer Experience Analyst (m/f/x), you’ll develop strategies, concepts and projects within the area of customer experience and specifically data analytics. Working cross-functional with different teams, the role requires a customer-focused mindset and a ‘Have-you-tried’ mentality where your goal is to improve the customer experience across our markets.
(Offenback, Hessen, Germany)

KPMG Romania is recruiting a Senior Consultant, Strategy and Customer Experience Design. As a Senior Consultant in Strategy and Customer Experience Design you will bring human centered design skills and thinking to support and develop customer experience strategies. You will advise business leaders on actions to support enhanced customer outcomes and ensure these are aligned with customer experience objectives.
(Bucharest, Romania)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)

Amazon is looking for a Senior Product Manager, Customer Experience, Amazon Fresh & Prime Now. We are looking for a pro-active, results oriented Senior Product Manager to 1) Oversee the customer experience to identify key improvement opportunities, recommend and execute key CX features, and 2) lead designing and implementing the best-in-class delivery experience for F3 business.
(Tokyo, JP)

Modalku is seeking a  Senior CX Manager. This individual will be eeping ahead of industry developments and applying best practices to areas of improvement. Manage business and operational metrics with continuous improvement mindset. Collaborating with internal stakeholders to develop service procedures, policies and standards that maintain a world class customer experience. Demonstrating strong personal values and a commitment that is in line with our mission and company values.
(Jakarta, Indonesia)

DITO Telecommunity Corporation is seeking a Customer Journey Design Manager. This key position is responsible for the planning and design of engaging, effective and efficient customer journeys across the lifecycle leading to better customer experience.
(Taguig, National Capital Region, Philippines)

DITO Telecommunity Corporation is seeking a Customer Design Manager. This individual responsible for the execution of the Bank’s transformation vision, strategy, and roadmap of deliverables with a focus on digitalization of customer journeys. We house a variety of expertise to support the execution of the portfolio of projects/ initiatives such as technology, data analysis, risk modelling, design thinking, change management and digital partnerships amongst others. The CX Designer is responsible for ensuring a customer-centric approach, delivering a smooth and consistent customer experience across all touchpoints throughout their journey with the bank. You will design, develop and implement changes to drive a differentiating customer experience and improve customer engagement within target customer segments.
(Hanoi, Thành Phố Hà Nội, Vietnam)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)