is looking for a Sr. Director, Journey Listening & Insight/CX
Travelers Enterprise Experience Team is looking for an expert and proven leader in Customer Research and Analytics to help guide our customer and agent journey teams through the voice of customer insights. The position is a key leader who will be helping to transform the organization through orchestration of understanding our customers and their needs and helping to translate it to business outcomes through expert Story Telling. This position will manage a team of other Director level team members and oversee all insights across our business journey audiences and processes including all customers, agents and employees. Responsibilities include establishing a center of excellence for journey listening.
Genesys is looking for a Customer Experience Data Analyst who will play a key role in driving the customer experience and NPS’s goals by building, analyzing, and maintaining dashboards activities. This position will have the opportunity to help shape the broader Customer Experience and NPS strategies and engagement plans.
Bank of the West is seeking a Customer Journey Experience Manager. The role of Customer Experience is critically important and highly visible as we lead the way in building experiences of the future. We are currently seeking qualified talent with primary responsibility of driving the customer experience strategy and re-imagination of new end-to-end customer journeys. As a leader in the Customer Experience team, you will be expected to lead and support the acceleration of the CX transformation by; driving the CX strategy and experience for new customer journeys, embedding organizational capability to drive CX transformation, supporting the development of the process, tools, and organizational structure to enable the reinvention of customer journeys, and developing an associated CX operating model and governance. In addition, the role will be a key contributor to drive cultural change and synergies within and across the business.
(San Francisco, CA--CCXP Preferred)
Lenovo is looking for a Voice of the Customer Lead. The Voice of the Customer Lead drives the PCSD and corporate strategy by designing and implementing CX systems and processes that enhance Lenovo’s overall customer experience. Reporting to the Director of Customer Experience within PCSD, this role works with direct and indirect global team members and will drive CX competency and customer-centricity within the team as well as the larger employee base. The CX Lead is responsible for growing the CX maturity of the organization and for designing and implementing systems to improve the experience of customers throughout their journey with Lenovo.
(Raleigh, NC--CCXP Preferred)
Washington Gas Light is looking for a Manager, Customer Experience. WGL strives to deliver exceptional experiences to our customers at each touchpoint, with the goal of driving an effortless customer experience. The Manager, Customer Experience role will play a critical part in executing this goal. This position will challenge the individual to deliver real impact within the business utilizing strategic credibility, relationship building and exceptional communication and influencing skills in a regulated utility environment. This role is directly responsible for the following critical functions; the management of the executive and regulatory complaint/inquiry process, the social media program, and our four customer walk-in office locations. The CX Manager will be on the front lines of a crucial feedback loop to ensure WGL customers are heard and their issues resolved. As a member of the CX Leadership team, the manager will have a unique opportunity to craft and execute CX strategy pushing WGL to best in class status in a multi-regional environment. They will also participate as a critical stakeholder, in multiple customer experience projects and organizational initiatives.
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