Job Postings

Qualtrics is looking for a Senior CX XM Scientist - Global CX Center of Excellence. As a CX XM Scientist in the Qualtrics internal global Customer Experience (CX) Center of Excellence, you’ll be a critical catalyst of change to deliver on our CX vision and strategy. You will use your expertise to collaborate across the organization to ensure Qualtrics is listening to and understanding the needs, perceptions, and expectations of its customers and partners and using those insights to drive actions that improve experiences and drive loyalty. You will use research-based approaches to design forward-thinking transactional and relationship programs to support the needs of the business and provide direction on how to mature Qualtrics’ own CX efforts in innovative, yet practical ways. CCXP Preferred
(Provo, UT)

Apple is looking for a Senior Project Management - Customer Experience Initiatives. The Strategic Quality team is part of AppleCare’s shared services organization. We initiate and maintain quality initiatives that enable our contact centers to deliver an extraordinary customer support experience. Our responsibility includes establishing our quality standards, monitoring contacts calibration support, targeted investigations and process improvement. We are seeking an experienced Project Manager to initiate and run key CX initiatives across our contact centers. CCXP Preferred
(Austin, TX) 

Asurion is seeking a Sr. Manager, Customer Experience. This person will be responsible for helping define, drive, and support key CX initiatives and helping craft a world-class experience for customers of ASURION and our clients. This person will be hands-on in socializing, influencing, and implementing CX best practices (e.g. Journey Mapping, Customer Insights and Validation, etc.) into Asurion’s product and service design initiatives, and develop and govern CX standards and best practices into the broader business/culture. CCXP Preferred
(Nashville, TN) 

CO-OP Financial Services is seeking a Client Experience Director. We are seeking a talented Client Experience Director to drive customer loyalty, satisfaction and revenue by working with CX leadership and all levels of leadership across the business to design optimal End to End client and member experiences. Lead analysis and synthesis of relevant VOC/VOE and business process data (Voice of Process) and help translate into prioritized improvement initiatives. CCXP Preferred
(Los Angeles, CA)

AppFolio, Inc. is looking for a Senior Program Manager, VOC. What this individual will do is build and implement a holistic voice of customer program that amplifies customer perspective and critical insights. Develop close-loop experience for prioritized customer listening posts in 2021. Consolidate and optimize different sources of VOC (direct & indirect) feedback channels in the company. Lead, identify & develop strategic and tactical (in the year) opportunities to eliminate current pain points and reduce service and product adoption blockers across customer segments.CCXP Preferred
(San Diego Metropolitan Area)

Mosaic is looking for a Customer Experience Manager. As a member of Mosaic’s commercial management team, the Customer Experience Manager will play a key role in building the organization’s customer experience discipline. You will define what exceptional customer experience means for our customers with the goal to increase customer satisfaction and loyalty. As the CX Manager you will measure customer, operational, and financial success related to customer experience improvement initiatives. In partnership with leaders across the organization, you will drive the customer into the forefront of every product and service we offer, and work to grow critical CX competencies, skills, and capabilities needed to deliver on our corporate mission and strategy.
(Tampa, FL) CCXP Preferred

GEOTAB is seeking a Voice of the Customer Coordinator. The Voice of the Customer (VoC) Coordinator will work closely with the Senior Program Manager to drive a corporate Customer Experience program. This position supports all departments within Geotab to collect external and internal customer feedback to drive positive change to improve the overall customer experience.
(Oakville, ON) CCXP Preferred

Thomson Reuters is looking for a CX Project Manager. This position will be responsible for adopting project management best practices and mapping customer journeys to implement and measure agile projects. This position will understand the key drivers of Net Promoter Score (NPS) and will conduct deep dive workshops with cross-functional teams to refine understanding and target specific customer pain points. This position will own the project tracking, documentation, project calendar, and reporting and will work closely with the CX Execution & Delivery Director who owns the strategy for a Segment or Function.
(Mexico City, Mexico)

BASF is seeking a Consultor CX - Customer Engagement. Procuramos profissionais que possuam vivência na operação de métricas, análises e operações ligadas ao Net Promoter System (NPS 2.0) e outras Métricas de CX. Você irá operar e desenvolver as atividades de Customer Experience da Suvinil, incluindo o NPS (Net Promoter System), conectando-se ao time global e aos multiplicadores de CX do negócio.
(San Paulo, Brazil)

Qualtrics is seeking a CX Program Technology Consultant - Global CX Center of Excellence. As a technology consultant in the Qualtrics internal global Customer Experience (CX) Center of Excellence, you’ll help to design, build, and support our CX programs on the Qualtrics XM platform. You will work with other members of the CX COE and business stakeholders from across the organization to anticipate needs, implement new capabilities, prevent problems and issues, and optimize our usage to power our CX listening and action program. You will be a critical technology expert providing configuration and technical services that directly enable the success of the organization’s CX strategy.
(Provo, Utah)

Qualtrics is seeking a CX Data Scientist - Global CX Center of Excellence. As a data scientist in the Qualtrics internal global Customer Experience (CX) Center of Excellence, you will tap the power of our data to grow and mature a deeply impactful CX program. You will use your quantitative skills to analyze disparate customer feedback data and operational data to present comprehensive views of customer experience. The analytics you deliver will strategically advance how Qualtrics measures, understands, improves, and innovates the experiences it delivers to its customers.
(Provo, Utah)

Qualtrics is seeking a CX Program Principal Technology Consultant - Global CX Center of Excellence. As a technology consultant in the Qualtrics internal global Customer Experience (CX) Center of Excellence, you’ll help to design, build, and support our CX programs on the Qualtrics XM platform. Working with other members of the CX COE and other cross-functional teams, you will focus on designing and implementing our CX programs and leading the implementation efforts to deliver successful programs to business stakeholders across the organization. You will help establish processes and tools to ensure the CX COE delivers XM technology capabilities to Qualtrics that can scale as the organization’s CX requirements continue to grow. You will be a critical technology expert providing configuration and technical services that directly enable the success of the organization’s CX strategy.
(Provo, Utah)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site.  (If you discover a positing is out of date, please let us know at info@cxpa.org.) 

Swiss Sense is seeking a Manager Customer Experience. Jouw team stimuleert dat de klant centraal wordt gesteld in de organisatie en zorgt voor een optimale en consistente ervaring over alle kanalen heen. Daarnaast is het team bezig met het anlayseren en realiseren van nieuwe klantbehoeftes. Het team werkt veel samen met de afdelingen die direct klantcontact hebben, maar heeft ook veel afstemming met ondersteunende afdelingen.
(Uden, North Barabant, Netherlands) CCXP Preferred

Medallia is seeking a Professional Services - Senior Experience (XP) Consultant (Remote). The Senior Experience Consultant leads the experience workstreams on one to many client projects or programs, and builds trusted advisor relationships with senior-level executives and client team leads in order to have effective and impactful engagements. They are responsible for the client adoption by educating the client on best practices, training on the platform, leading the successful rollout of the program, and providing strategic guidance to evolve the program and drive client value.
(London, England, UK) CCXP Preferred

Amazon is looking for a Director CX. The Head of CX is responsible for DE Customer Service contact reduction strategy. The role collaborates with other WW CS functions to own the prioritization of improvement initiatives and subsequently eliminates customer-impacting defects and the reason for customer contacts. They also prepare and run the DE CS QBR, reporting out to the Country Manager and the DE M-Team.
(Berlin, Berlin, Germany)

Douglas Jackson is seeking a Head of Customer Experience Insight and Optimisation. In this highly visible role you will be the go to contact for internal and external partner stakeholders. Owning the customer insight framework, voice of the customer and feedback solutions, you will work cross functionally to launch new products and solutions, whilst identifying pain points within existing customer journey to enhance and optimise the customer experience.
(London, England, UK)

Sage is seeking a Senior CX Manager. The Senior CX Manager is responsible for partnering with the business to drive outside in thinking within strategic activities, as well as identifying and driving improvement programmes across UKI CX performance. This is a leadership role which will be supported by a team to drive change, enablement and insight and will work cross functionally with all other areas of the business. In addition, the Senior CX Manager will work with the CX Director and global team to embed the centralised CX program and strategy in the region.
(Newcastle upon Tyne, England, UK)


Kinga is looking for a Senior CX/Service Designer. Kinga Global is looking for an experienced and talented Senior Customer Experience professional lead, design and shape unique, user-centric products and experiences. The ideal candidate will have experience working in Agile teams, with developers, UI/UX designers and copywriters. You will be able to make deliberate product and service design decisions and to translate user needs and wants into a seamless user-experience journey.
(City of Johannesburg, Gauteng, South Africa)

NEOM is looking for a CX Design Manager. The CX Design Manager will be responsible for the organisation, direction and overall control of the design & research activities of NEOM energy, water & food to deliver designs and prototypes that will create a future proof NEOM experience.
(Neom, Tabuk, Saudi Arabia)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)

Qualtrics is seeking a Solutions Strategist - Customer, Brand & Market Research (CX/Research). You will go deep on strategic accounts where there are domino effects, be proactive in creating opportunities, develop a center of excellence around competitive intelligence, and support high value cross functional initiatives. While most of their efforts will be focused in a pre-sales environment, some of the additional cross-functional initiatives could include input in product direction, marketing brand building activity, content generation, contributing to analyst reports/relationships, attending events, delivering customer workshops, and directing account based marketing activity.
(Tokyo, Japan)

Kia Worldwide is seeking a CX Strategist. We are looking for a Customer Experience Strategist with the passion to co-create intuitive and simple customer-centric services. This position will play a major role in contributing to the design and launch of new connected car services across all channels (App, Web, In-Car, In-Store, etc.) by serving as customer advocate during design, planning and launch processes.
(Gangnam District, Seoul, South Korea)

Kantar is looking for a CX Director. The leader of Kantar Malaysia’s CX strategy! This individual defines how Kantar engages with its clients – both existing and new targets to develop longstanding relationships. They work closely with the regional and global CX domain to grow capabilities, whilst coaching and driving a local teams. They are at the core of how we surprise and delight our clients to keep our loyal clients coming back, and bring more into the fold of our CX Consultancy area.
(Federal Territory of Kuala Lumpur, Malaysia)

Tribe Recruitment is looking for a CX Delivery Manager. The CX Delivery Manager is a strategic role responsible for optimising and enhancing CX through project lifecycle in order to deliver the best customer outcomes. Leading a wider team of data, digital and project delivery, this role works with the business to provide and infiltrate a customer lense throughout the project lifecycle.
(Auckland, Auckland, New Zealand)

Concentrix is looking for a Specialist, CX Analytic Insights. Concentrix is searching for a talented CX Journey Consulting Specialist to lead a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative. This role is responsible for developing client relationships, conducting data analyses, and communicating analyses results to project stakeholders. The Specialist will also possess the leadership aptitude and ability to oversee Associates and Specialists on consulting engagements.
(Quezon City, National Capital Region, Philippines)

Boehringer Ingelheim is seeking a Customer Experience Manager. As part of BI's Go-to-Market vision, the Customer Experience Manager plays a key role in the development of a customer-centric organisation in the Human Pharma division. This is done through the analysis and sharing of customer insights to develop customer strategies and create best practices to improve the overall customer experience. The Customer Experience Manager helps guide the business on improving customer experience through regular workshops and the development of resources to enable a customer focused culture and manages 1 direct report to implement customer experience and related Go-To-Market strategies .
(Sydney, New South Wales, Australia)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)