Job Postings

Delta Dental is looking for a CX Strategist. This position will be a key contributor to the Customer Experience (CX) Team within the Operations Product Delivery department and an influencer across the organization. This position will be responsible to communicate program updates, develop and distribute success stories, and collaborate cross-functionally with other departments to support active projects. The right candidate has been successful in identifying key messages used to craft compelling stories and visuals from analytic reports and data that improve the customer experience, possess strong interpretation and presentation skills, exceptional writing and communications skills, a customer-focused approach, strong project management capabilities and has contributed to developing programs to increase enterprise awareness of CX and engrain customer-centricity into business decisions.
(Oakland, CA)

Farm Credit Mid-America is seeking a Senior Advisor, Customer Enablement. With an agile and service-oriented mentality, the Senior Advisor, Customer Enablement will collaborate with leaders, stakeholders, and project team members across programs and initiatives to incorporate a seamless and exceptional experience into the process mapping and solution design for all the relevant customer journeys and micro-journeys. CCXP Preferred.
(Louisville, KY)

Mutual of Omaha is hiring for a Customer Experience Consultant/Sr. Consultant (CX Claims) The CX-Claims Department has an immediate opening for a seasoned Customer Experience Consultant/Sr. Consultant who will be responsible for operationalizing the customer sentiment program and building and teaching CX capabilities (including journey mapping, data analysis, VOC integration, customer-inspired design, CX metrics program) driving toward a customer-centric culture and customer empowerment. 
(Remote)

Washington Gas Light is looking for a Manager, Customer Experience. WGL strives to deliver exceptional experiences to our customers at each touchpoint, with the goal of driving an effortless customer experience.  The Manager, Customer Experience role will play a critical part in executing this goal. This position will challenge the individual to deliver real impact within the business utilizing strategic credibility, relationship building and exceptional communication and influencing skills in a regulated utility environment.  This role is directly responsible for the following critical functions; the management of the executive and regulatory complaint/inquiry process, the social media program, and our four customer walk-in office locations.  The CX Manager will be on the front lines of a crucial feedback loop to ensure WGL customers are heard and their issues resolved. As a member of the CX Leadership team, the manager will have a unique opportunity to craft and execute CX strategy pushing WGL to best in class status in a multi-regional environment. They will also participate as a critical stakeholder, in multiple customer experience projects and organizational initiatives.
(Springfield, VA)

Atlantic Broadband is seeking a Director of Customer Experience. The Director of Customer Experience will focus on the interactions between a customer and Atlantic Broadband throughout the customer lifecycle. The Director will evaluate how Atlantic Broadband engages from the customer perspective and shape the customer experience based on their thoughts and perspectives. The overall goal is to improve customer loyalty measured through NPS scores. The Director will work with our corporate teams to ensure Atlantic Broadband is strategically aligned with their initiatives. This position will work cross functionally and closely with the senior leadership team. This position reports to the VP of Transformation and Programs.
(Quincy, MA)

T-Mobile is recruiting a Senior Customer Experience Manager. The Principal Customer Experience Manager has a customer-centric obsession that guides their actions in defining and orchestrating the customer experience at T-Mobile. This role is a critical team member in shaping T-Mobile's Retail and Enterprise Go to Market strategies. The candidate will have demonstrated strength in strategic direction & analysis, existing expertise in Go-To-Market activities, strong understanding of business architecture, and skill in leveraging functional and organizational interdependencies to drive success in current and future projects. This role will create, define and improve how people, processes, and technology interact to perform the fundamental activities of the business in both current and future states.
(Bellevue, WA)

CVS Health is hiring a Customer Experience Senior Advisor. As the Customer Experience Senior Advisor, you will support CVS Caremark in elevating the current member experience, helping empower members along their health care journey. You will collaborate with the Director to define CVS Caremark’s customer experience mission, develop a multi-year strategic plan, and lead implementation and integration throughout the organization. You will also lead cross-departmental teams of assessment, reporting and implementation specialists to complete the required work.
(Woonsocket, RI)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site.  (If you discover a positing is out of date, please let us know at info@cxpa.org.) 

Bond Brand Loyalty is looking for a Sr. Consultant, Experience Measurement. So take a moment to ask yourself this: Do you love turning insight into action? Are you looking for an opportunity to help leading brands design, build and operate world-class Voice of Customer (VoC) and Voice of Employee (VoE) programs? Yes? Good. This could be a great opportunity for you.
(Mississauga, Ontario, CA)

Volvo Cars is seeking a Customer Experience Manager, Retail Implementation. The incumbent is responsible for oversight of the Customer Journey touchpoint map, ensuring new programs, training and processes are consistently implemented in the retail network, supporting any necessary change management to adapt to new working methods and behaviours. Working very closely with the Regional Sales and Customer Service teams, the CX Manager will help identify gaps in Customer Experience practices, then develop and deliver targeted programs to address drive sustainable improvement.
(Richmond Hill, CA)

Handover Consulting is hiring a Customer and Digital Strategy Manager--UAE. Our client is currently looking for a qualified Customer and Digital Strategy Manager / Sr.

• Strategy and Growth Mindset (e.g. Go-To-Market and Launch Strategies, Operating Model Design, Product and Service Innovation, Channel Strategy, etc.)
• Customer Experience Services (e.g. Human-centric Experience Design, Customer Personas and Behavioral Analysis, Customer Journey Mapping, Experience Vision and Strategy, Customer Service Operations Review and Benchmarking, etc.)
• Transformation and Execution (e.g. Execution Roadmap Planning, Agile Delivery, Prototype Design and Definition, Market Pilot Planning and Delivery, Business Model and Growth Scenario Projection Modeling, Project Management, etc.)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site.  (If you discover a positing is out of date, please let us know at info@cxpa.org.) 

Sky is seeking a CX Journey Manager. As a Customer Experience Journey Manager, you will be responsible for creating customer journey designs for new products and optimise for existing products, using insights and research. You will be passionate about customer experience and drive improvements and change. You will champion the voice of the customer to define needs-based innovation and deliver a ‘world class’ customer experience across all Sky Business Communication customer touchpoints. You will work across the organisation with Product, Technology, Marketing and Operation teams to gather business requirements.
(Isleworth, GB)

Ace and Tate is recruiting a Customer Experience Director. Your mission will be to lead and oversee the strategy, planning and execution of Ace & Tate’s overall customer service goals. This includes collaborating closely with other departments, ensuring all teams contribute equally in providing our customers a seamless experience across all touchpoints. As our Customer Experience Director, you play a key role in outlining and achieving how our customers perceive Ace & Tate, while at the same time driving higher customer satisfaction, NPS and customer retention. This role sits within our management team.
(Amsterdam, NL)

Ericsson is recruiting an Experience and Transformation Manager. The Experience and Transformation Manager plays a meaningful role within the CESE team; all CESE ultimately report into Ericsson’s Chief Customer Officer. This role leads the execution of the Customer Experience strategy by defining and managing programs, projects, and initiatives that measurably move us toward realizing our brand promise of easy for our customers and employees. The CX operations team is located in multiple geographies to be close to our customers and customer-facing people.
(Stockholm, SE)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)

NSW is looking for a Principal Advisor, Customer Programs Revenue NSW is seeking to recruit a motivated, and innovative Principal Advisor to deliver customer and business outcomes. This will involve partnering with a wide range of internal and cross agency stakeholders to design and deliver effective solutions.
(Sydney)

CreativeRecruiters is seeking a Head of Customer Experience. As part of the Executive leadership team, reporting directly to the CEO, this role leads the Member Experience function. This is an important leadership role which supervises and overseas the strategy, planning and execution of the overall member experience. The role’s purpose is to ensure the business achieves high levels of customer satisfaction, increased business efficiency and superior member outcomes. 
(Melbourne)

CHE Proximity is seeking aCX Planner.. An Experience Planner that loves creativity and the opportunities new technologies provide. Change is something they thrive on and moving fast keeps it interesting for them. No task is too big; actually, the bigger the task the bigger the challenge. And there is nothing better than delivering what others thought was not possible. These are the projects they love the most.
(Melbourne)

HotDoc is hiring a Customer Insights Analyst. We’re looking for a Customer Insights Analyst to join our Customer Experience (CX) team to help HotDoc better understand our customers, drive improvement and innovation around customer needs. Working closely with our customer-facing teams, you are the perpetual champion of the customer, walking in their shoes and considering the impact on the customer of any and all decisions. As a key player within the CX team, you will work with all leaders to drive a culture of customer first through insights and advocacy.
(Melbourne)

Vodafone New Zealand is looking for a Service and CX Design COE Lead. In the role of Service & CX Design Centre of Excellence (CoE) Lead you will be responsible for the overall Service and CX design and its application across Vodafone New Zealand. You will take ownership of the overall design and governance of world class service interactions for our customers through all product and service journeys.
(Auckland)

Lenovo is seeking a CX Project manager. Lenovo’s WW Customer Experience (CX) Project and Insight Manager will be responsible for assisting with the overall Lenovo CX Initiative. Assisting with the coordination and cadence of the overall WW CX BMS and owning the data and delivering the insight from the assigned channels and routes. WW CX Project and Insight Manager will ensure we hear our customers at all phases of their relationship with Lenovo and provide back the actions and insight to our BUs to deliver our desired Lenovo Experience through each customer touch point.
(Guangdong, CN)

Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)