CXPA's Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience. Nominations may be made in the following categories:
Impact within an organization. Nominated individuals within this category have utilized CXPA's knowledge domains to achieve a measurable customer and business impact for and within an organization, while fostering an inclusive environment that embraces diversity, equity, and inclusion.
Impact on the CX profession. Nominated individuals within this category have influenced the practice of customer experience across industries and geographies through thought leadership contributions, championing diversity, equity, and inclusion to create more inclusive and accessible experiences for all customers.