UK Career List

About the Career List

Job Seekers: Below, find a brief listing of job openings submitted to our CXPA *Career Center*. Positions posted by our community and other CX-related organizations are listed at the top of the career list. The listing below is currently updated once a month (on or around the 15th), and includes listings of cx-related jobs from public job boards.

For a the full listing of open positions (does not include public job board listings), please search the CXPA *Career Center*.

*Please note: Job seekers and Employers, you must be logged in to the CXPA website BEFORE you begin a search of the job postings. If you are not logged in when you click on a job posting, you will not see the link to apply at the bottom of the listing.

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CX Job Openings - United Kingdom

United Kingdom

Salt is seeking a Director of Customer Experience. They're looking for a Director of Customer Experience to join and lead the CX department which is built with specialists in Behavioural Research, Conversion Rate Optimisation, UX, Digital Design & Development.
(London)

Truphone is looking for a Head of Customer Experience. Customer experience is a new established team in Operations Truphone to drive structural improvements in the customer experience focused on the network experience and customer care interactions (digital and human contacts).
(London)

Finastra is seeking a Director, Customer Experience Management. We are on a journey. After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together. Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers.
(London)

The Curve Group is looking for a Head of Customer Experience. Reporting into the Business Development Director, in this newly created role within the Retail Finance division is to create, design and ensure pan organizational delivery of brilliant and thoughtful customer journeys and experiences at every touchpoint for both end customers and brokers. This will be achieved by understanding the opportunity; identifying, evaluating and prioritising potential solutions; delivering those solutions and a final stage of reviewing and refining the work before going again to deliver brilliant which creates strategic competitive advantage.
(Manchester)

Calex UK Ltd. is seeking a Customer Experience Manager. The role will be to head DS Customer Experience within the UK. Based in Coventry the successful candidate will also be required to deliver a variety of initiatives for the DS dealer network.Reporting in to the DS UK Marketing Director you will be required to monitor business KPI's, coordinate and roll out all services as required. You will manage the customer journey and any changes required to improve results, you will be required to animate the network using a variety of delivery methods to successfully ensure competence is achieved across all network staff. A good understanding of CRM is essential.
(Coventry,GB)

GatenbySanderson is looking for a Director of Customer Experience, Digital, and Data. As our new Director of Customer Experience, Digital and Data, you will enable us to build on our track record of current and historical successes by delivering a strategy and programme of work that underpins our three priorities: ensuring that we design and consistently deliver exceptional customer experience; specifying and delivering large-scale technology changes to ensure that we are efficient, effective, responsive and easy to engage with and; utilising the best approaches to Data Science to ensure that we are maximising the value of a broad range of data.
(Coventry, West Midlands)

Barchester Healthcare is seeking a Customer Experience Manager. As a Customer Experience Manager at Barchester, you'll redefine how we put our customers first so that each and everyone can benefit from our high-quality, person-centred service. We'll look to you to design, drive and oversee the resident experience, looking at how the living experience can deliver enhanced resident well-being - all to drive our reputation and occupancy levels. A big part of this will be working with teams across our organisation to understand, what's important to residents and how we cater for individual needs, ensuring we give colleagues the tools to deliver.
(London)

News UK is seeking a Customer Experience Manager. This role sits within the Operations team and is a key position to enable the business to build upon our best year ever, in terms of subscriber and profit growth. This role requires someone who not only can demonstrate a strong work ethic but have a passion and drive to deliver a world customer service operation. This role requires someone who cannot only manage the smooth day to day running of the operation, but also have a long-term vision and can translate that vision into tactical and strategic projects and plans they can own and deliver.
(London)

TTEC is looking for a Customer Experience Center Principal Project Manager. TTEC's Global Project Management Services team (GPMS) is directly responsible for the deployment of Customer Experience Center projects on a global scale; including but not limited to new or expanding client business, internal projects, corporate, business segment and/or enterprise level initiatives. Responsibilities include presales support, new business due diligence and/or project requirement gathering engagements.
(London)

CBRE is looking for a Customer Experience Director. As part of the Asset Services team the Customer Experience Director has responsibility for developing and managing the customer experience strategy for 20 Fenchurch Street. They will work closely with LKK to identify current and future needs to acquire, convert and retain tenant customers; to create, grow and enhance community; and to provide a consistent and exceptional experience; as well as inform and provide assistance in developing the overarching customer strategy. Driving CBRE's and the client's commitment to the customer, the Customer Services Director, is accountable for ensuring 20 Fenchurch Street delivers consistent positive experiences across every aspect of the customer journey and will ensure the asset teams are equipped with the tools and knowledge to deliver on this commitment.
(London)

William Hill is looking for a Customer Experience Manager. Lead from the front and watch your team shine. Making sure our customers have the best experience in our shops (yes, that's all 2,400) is a real team effort and as a member of the shop management team, you'll be a key part in this. Our customers expect great service, a warm welcome and maybe even the odd tea or coffee when they come into a William Hill shop and it'll be you and your team of Customer Experience Assistants delivering this brilliant service. You'll be talking to our customers about all things betting - don't worry if you've never placed a bet before, by the end of our best-in-class induction training programme, it'll be second nature to you. Happy working in a team or on your own you'll show pride in your work, making sure the shop always looks the part, opening and closing the shop and always looking for something new to challenge you.
(Burnley, GB)

Sky is seeking a Customer Experience Manager. As a Customer Experience Manager, you will overall be responsible for increasing customers' digital adoption and the role will continue to grow and evolve as the Get Started Lab expands its remit. Willing to experiment, you'll find better and new ways to drive digital adoption of the My Sky and Sky Go apps. You will be focused on ensuring all of our customers that buy Sky have the best welcome install experience & ensure there's no such thing as a dead end for any problem. Ensure our communications are personalised & tailored at the right frequency to inform our customers. Most importantly make sure our customers love being with Sky and stay with us because they want to.
(London)

Provide Group Europe is seeking a Customer Experience Director. The role will be responsible for developing the methodology, processes and structures for the programme, as well as the development of the actual strategy and activity plan. Whilst the role is stand-alone in this aspect the Director will be able to call on a matrix-team of individuals to assist. These will form the Customer Experience Team and will be Customer Champions for the business in general and for their specific areas and teams. Furthermore, the Customer Experience Director will also work with the ELT to formulate cultural change towards a more customer-centric culture which will include developing training so that non-customer-facing and customer-facing staff can provide a great experience for our customers.
(Milton Keynes)

North Highland is looking for a Director, Customer Experience/ Service Design. As the Customer Experience / Service Design Leader, you will provide direction and oversight to project teams, managing client relationships at the executive levels, and focus on developing new business. You will also be responsible for shaping, retaining and growing a team of experience design strategists and for building eminence in the market.You'll integrate and apply innovative service design methods and approaches to optimize consumer, business and employee experiences across a broad base of clients and industries. We'll expect you to model our values & behaviors and develop junior members of the team both on and off client projects.
(London)

A note regarding the status of job postings:
While we do verify the current availability of jobs prior to posting on our website, jobs that were open at the time of posting may close soon after we hit the post button. We apologize for any inconvenience this may cause.

Are you located in North America or would like to relocate? Check out our US Career List.

Are you located in Australia or would like to relocate? Check out our AU Career List

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