USA
Customer Experience Professionals Association is seeking a Chief Executive Officer. The CEO works in partnership with the Board of Directors to provide strategic and operational direction to the organization in collaboration with the association management company. The CEO serves as an experienced leader, a spokesperson for the association and an evangelist for customer experience. The position requires a strong combination of strategic thinking, program management and both external and internal communications effectiveness. With strong knowledge of the CX professional marketplace, this individual will have a roll-up-your sleeves approach to managing the association, collaborating with key stakeholders and supporting our members. This individual will have in-depth knowledge of developing and building strong partnerships with vendors, corporate sponsors and other associations.
Hughes Network Systems is seeking a Customer Experience Manager. Hughes Network Systems has an exciting opportunity for a Manager - Customer Experience. This position, located at our Gaithersburg, MD office, focuses on Customer Experience escalation practices, designed to identify problem trends driving the resolution back to the source. This role involves interactions with engineering, customer care, billing, systems design and quality control.
(Gaithersburg, MD)
Crowe LLP is looking for a Voice of Client (VOC) Research Manager. The Crowe LLP Client Experience (CX) team is looking for a VOC professional to add to Crowe's award-winning CX Team. This position will work with Crowe personnel across the firm to better meet their needs when it comes to surveying our clients and having access to reports and information that will allow us to serve our client's needs. This hands-on position requires an in-depth understanding of research methodologies, the tools used to survey and analyze survey data, excellent communication skills, and innovative approaches to how we have access to client's needs and expectations.
(Indianapolis, IN)
MGM Grand Las Vegas is looking for a Director of Guest Experience. The Director of Guest Experience provides functional and business expertise and strategic perspective to identify, evaluate, develop and drive guest improvement strategies which create an extraordinary guest experience. This person oversees property-level service improvement initiatives for the resort and is responsible for the research, reporting, development, and facilitation of programs related to service enhancement. The Director of Guest Experience acts as a strategic partner to the operating division executives, proactively assessing needs and assisting divisions with developing customized solutions. All duties are to be performed in accordance with department and property policies, practices and procedures.
(Las Vegas, NV)
Comcast is looking for a Manager, Customer Experience Implementation. Comcast is on a mission to make the Customer Experience our Best Product. Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
(St. Paul, MN)
AF Group is seeking a Sr. Customer Experience Manager. Primarily responsible for leading a team of professionals dedicated to implementing and maintaining a strategic Customer Experience program for the Enterprise. This individual will be responsible for establishing customer feedback loops, implementing and maintain a VOC program, analyzing customer feedback, and working with various departments to execute on customer experience projects. Accountable for understanding AF Group's customer segments, personas, and journey maps and implementing strategic projects to address customer needs over time.
(Lansing, MI)
Assurant is looking for a Director, Customer Experience. The Director is responsible for setting the Customer Experience (CX) strategy and overall execution of the Customer Experience management model for the Global Automotive business in alignment with Assurant's overall CX vision. The goal is to create and steadfastly maintain and promote a customer-centric environment with the proper quality controls and governance process in place to continuously meet the requirements of our clients and consumers to deliver a consistent, distinctive, and positive experience at every key touch-point throughout the end-to-end customer journey.
(Miami, FL)
Sallie Mae is looking for a Senior Director Customer Experience. The Senior Director of Customer Experience (CX) will lead, influence and drive the organization to work together for optimum customer experience delivery in an omnichannel environment. They will build and lead a team of experts in the CX discipline, bringing new thinking to shape the end-to-end customer experience across all touch-points in the lifecycle, defining target experience at each touch-point to ensure a holistic experience. This role will leverage key data (i.e. personas, journey maps, surveys, research, etc.) to identify key opportunities for improving the customer experience in support of the company's Customer Centricity strategy. In addition, the CX Senior Director will be an advocate for customers, working cross-functionally with business partners to affect change via people, policy or system changes to improve the customer experience, all through the customer lens.
(Newark, DL)
DoorDash is looking for a Director, Customer Experience. DoorDash is looking for a Director, Customer Experience to help re-imagine how we delight and retain our most important consumers, Dashers and merchants. This role will involve a mix of strategic, blue-sky thinking as well as the ability to turn ideas into plans and plans into reality. While prior relevant experience is always valued, most importantly this person will be a first-principles problem solver, have a strong analytical toolkit, and exhibit a relentless bias to action. This senior role reports to DoorDash's Head of Support Operations and is based in San Francisco, CA.
(San Francisco, CA)
American Airlines is looking for a Director, Customer Experience Solutions. You don't have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.
(Fort Worth, TX)
LivaNova is seeking a Director of Global Customer Experience. The Director of Global Customer Experience is an exciting opportunity to join a pioneering company at a critical time in its growth. LivaNova has the most advanced technology in Neuromodulation in the world. At the heart of this fast-growing company, the Director of customer engagement must be a creative, dynamic leader and an active manager who excels at leading a talented and engaged team.
(Houston, TX)
Equifax is looking for a Sr. Director - Customer Experience Leader. As the User Experience Sr. Director, you will bring deep experience with interaction design, and fluency in web and mobile information architecture, with ability to translate functional objectives into detailed specifications. You will carry a thorough understanding of end users, a passion for customer-centered design, and a critical eye toward clear visuals and text. You will need to be a motivating people manager, with a reputation for excellence in team interactions. In this role, you will work with all departments within the organization, including Customer Experience, Marketing, Sales, Product Management, and Technology.
(St. Louis, MO)
Exact Sciences is seeking a Director, Customer Experience. The Director, Customer Experience serves as the voice of the customer for Cologuard® to implement strategies to deliver world-class customer service. This role is responsible for establishing and maintaining world-class customer service by continuously improving patient, provider, and payer experience.
(Madison, WI)
ClassPass is looking for a Director of Customer Experience. The right candidate will oversee and lead our growing CX team that provides customer care through email, chat and social support. Coach and manage Team Leads (NY, MT, SE Asia) through weekly reports and provide direction on areas for improvement to ensure that the team surpasses daily and quarterly OKRs. Ensure that all metrics and quality is met across all locations. Partner with CX Operations team to use the power of data and analytics to identify opportunities to improve the CX team's efficiency and level of support. Partner closely with all internal stakeholders (Product, Engineering, Marketing, Pricing & Inventory, HR, etc) to understand and prepare for upcoming launches and promotions.
(Missoula, MT)
ABODO is seeking a Director of Customer Experience. We're looking for an ambitious, customer-focused leader with a proven track record to lead our implementation, support, success, and services teams. Our ideal Director of Customer Experience candidate will be compassionate, data-driven, organized and strategic minded. This person will be empathetic and passionate about working with customers and develop successful processes to deliver meaningful business value.
(Madison, WI)
Seco Tools is looking for a Director of Customer Experience. As Director of Customer Experience, you are responsible for delivering industry-leading customer satisfaction and building brand loyalty. You will develop and implement end to end processes, procedures, tools, and methodologies that deliver an outstanding customer experience at all touch points. You will perform regular analysis on customer satisfaction data and metrics and take action based on input received. A key component of this role is experience building and managing an Inside Sales organization.
(Troy, MI)
Comcast is looking for a Manager, Customer Experience Implementation. This role will accelerate and expand the adoption of the Net Promoter System (NPS) culture and skills throughout the organization, from executive to front-line leaders; and identify and operationalize regional opportunities (i.e. people, process, policies, and tactics) for the purposes of meaningfully improving the customer experience. With the goal of delivering best-in-class customer experiences across all touchpoints, this role will make the customer experience real, actionable, and relatable across the regional employee base via awareness, training, and continued support.
(Beaverton, OR)
TSYS is looking for a VP of Customer Experience. The Vice President, Customer Experience is responsible for driving the customer-centric culture at NetSpend. He or she will set the strategic direction for NetSpend's Customer Experience. The VP of Customer Experience will be the chief customer advocate within the company and to external constituents.
(Austin, TX)
Waste Management is seeking a Supervisor Customer Experience. Grow your career! Grow your network! Grow with Waste Management! If you bring the passion for customer service, we will give you a fun and engaging work environment, a great compensation and benefits package, and opportunities to grow with our organization. Waste Management is looking for goal oriented, Customer Focused Inbound Service Representatives like you to provide world-class customer service to our customers. What are you waiting for apply today!
(Lombard, IL)
Kohl's is seeking a Manager, Customer Experience Research. The Manager, Customer Experience Research manages, leads and executes thematic research activities that drive experience design throughout the entire product development lifecycle for highly strategic digital experiences. They ensure timely execution, reporting, and development of innovative design research frameworks, processes, and methodologies across the research practice.
(Milpitas, CA)
ServiceNow is looking for a Staff UX Researcher. We are looking for a passionate individual to lead the user research activities for a portfolio of customer solutions. The individual will own the UX insights strategy partnering with Product Management for their portfolio. They will plan, execute and analyze user research to understand customer context and needs and translate findings into artifacts such as personas, journeys, tasks analyses, etc., to communicate their findings in business consumable ways.
(Santa Clara, CA)
HP is seeking a Customer Experience Manager. We are looking for unique mastery and recognized authority on creating amazing customer experiences at briefing centers and through our online platforms. All supported by our integrated platform's: MSD, Power BI, APP and Content Management tool. Responsible for the overall success of the customer briefings. The CEM will strategize with sales leaders to align relevant content and subject matter experts to ensure the customer's goal are achieved. Provide highly innovative proposals to design agendas and briefing sessions. International Experience with customer interactions at C-level and ability to influence at all levels in an organization. Our goal is that we exceed our customers' needs and expectations. Field experience in the Americas market (US, Canada and/or Latino America) is a plus.
(Palo Alto, CA)
Hello Innovation is seeking a Director of Customer Experience. Customer experience is different at Hello Innovation. To us, CX isn't just another buzzword it's at the center of everything that we do. Our Director of Customer Experience will to do whatever it takes to ensure that we're delivering the best possible experience to each and every customer; bridging the gap across departments to create a seamless experience across all touchpoints. Our ideal candidate acts as a part strategic planner, part project manager, part team builder, part coach and part day-to-day operations manager.
(Detroit, MI)
Modis is looking for a Customer Experience Specialist. The Porsche Customer Experience Specialist will be representing the Porsche Brand by answering telephone calls, email, and white mail from existing and prospect customers. In this role, you will be empowered to "do what it takes" to leave a customer with the very best impression of the Brand. Delivering exceptional customer experiences is the only priority. In the role, you will be recognized and rewarded for providing these exceptional experiences.
(Auburn Hills, MI)
Canada
Wawanesa Insurance is looking for a Director, Customer Experience Insights. As the Director of Customer Experience Insights, you'll build Wawanesa's in-house customer insights capability, establishing best practices and communicating customer feedback and research results to inform multiple aspects of our growth strategy, including acquisition and retention in all our Lines of Business. Understanding the needs of our existing and potential customers is core to what we do, and the successful candidate will establish a regular cadence of these strategic insights in-house at Wawanesa. Driving deep customer understanding is fundamental to this role.
(Toronto, ON)
Valtech North America is looking for a VP of Customer Experience. As our VP Customer Experience, you will be responsible for building our customer experience practice - you own the team, you set the culture. We want someone who still wants to play the game - not just coach. You hands-on and capable of translating client business requirements into an actionable blueprint that defines the user experience communicates the vision and design for the digital experience.
(Toronto, ON)
Slack is seeking a Customer Experience Manager. As a Customer Experience Manager for Slack, your goal is to make our customers successful and to inspire your team to go the distance to delight them. This role requires strong leadership, time-management, and communication skills. Not only will you be directly responsible for keeping Slack's customers happy and productive, you will have a team of talented individuals looking for your guidance to help them reach their goals and grow in their careers. You will communicate openly and regularly with your team members about their performance, aspirations, and well-being. Your exemplary character passion and understanding of what it takes to provide customers with the best experience possible will allow you to encourage positive interactions with our users and inspire your team. You will implement solutions to inefficient processes and workflows, and contribute to meeting organizational goals. You will assist in interviewing, training and onboarding of new hires and serve as a point of contact for any issues affecting your team.
(Vancouver, BC)
Varitron is looking for a Customer Experience Director. The Customer Experience Director leads the team under his responsibility. He is responsible for customer satisfaction and the profitability of each of the accounts. He is responsible for account and contract governance as well as customer relationship management. His mandate is to ensure that our commitments can be met in terms of deadlines and any other agreements with the client. He ensures that a high level of customer satisfaction is maintained and that excess inventories are well managed. It contributes significantly to the growth of sales related to existing customers.
(Longueuil, CA)
Scotiabank is seeking a Senior Manager - Customer Experience and Omnichannel. This Senior Manager position is responsible for contributing to the profitable growth of Canadian Banking by supporting the Director, Customer Experience and Omni Channel Development in the development and execution of priority strategic initiatives. This includes working with business partners on projects related to remote advice, customer lifetime value, and other emerging priorities.
(Toronto)
TD is looking for a Manager, Customer Experience II. At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals. We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
(Fredericton)
McKesson is seeking a Manager, Digital & Customer Experience. The Manager, Customer Experience is accountable to design overall customer experiences in the Business Unit. They work collaboratively with other customer service & sales leaders to create an experience culture, through the design of a Customer Experience Management (CEM) programme & Service Excellence awareness in the team. The manager collaborates with multiple groups, to leverage VoC data, reports and storyboards to recommend customer-focused solutions.
(Mississauga)
Datavalet Technologies is looking for a Customer Experience Manager. The Customer Experience Manager (CEM) has overall post-sales ownership of the Client Service Experience (client satisfaction) and builds relationships of trust and integrity with partners and customers by demonstrating a comprehensive understanding of the customer's business requirements; and Datavalet's products and services that are used to support these requirements.
(Montreal)
SSENSE is seeking a Customer Experience Manager. Reporting to the Director of Customer Experience, the Customer Experience Manager is responsible for providing our worldwide customers with the high-end customer service that they deserve. He/She will be accountable for delivering on the service levels across all channels and languages, improving the customer's overall experience.
(Montreal)
Tempo Software is looking for a Head of Customer Experience. As the Customer Experience Team Lead, you will lead a team of experts from various functions such as technical writing, learning and onboarding, customer communications, and solutions all working with the same goal to delight the customer.
(Montreal)
Anatolia Tile + Stone is seeking a Customer Experience Director. The Customer Experience Director is responsible for employing design thinking and journey mapping to develop solutions that will improve the overall customer experience and embed a customer-centric strategy while leading the Customer Service team. The focus of this role will be to ensure fact-based, data-driven analysis and execution is applied to all aspects of the customer service department in order to drive innovation with a desire to meet and surpass customer and consumer expectations for an optimally brand right experience.
(Vaughan)
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