Career Highlights

Career Highlight

Congratulations! Here's who became a Certified Customer Experience Professional (CCXP) this month.

  • Wouter Balm, CCXP - Senior Consultant Customer Experience, ABN AMRO
  • Elaine Barnes, CCXP - RS Components
  • Jennifer Bergbauer, CCXP - Member Experience Marketing, Independence Blue Cross
  • Els Dhaeze, CCXP - PITopia bvba
  • Naomi Donaldson, CCXP - Customer Experience Coordinator, The Skin Nerd
  • Scott Draeger, CCXP
  • Shashank Duggal, CCXP - Eaton
  • Rania I. ElMehwi, CCXP - Seddiqi Holding
  • Lorraine Hodges-Ramjit, CCXP - Customer Experience Manager, First Citizens Group
  • Bada Hong, CCXP - CX Manager, Prudential Financial
  • John Hosterman, CCXP - Director, Customer Experience, ModSpace
  • Meredith Jackson, CCXP - Enterprise Holdings
  • Wendy Jones, CCXP - Rant & Rave
  • Zoe Kasper, CCXP - Embedded Expert, Medallia
  • Eric Kluitenberg, CCXP - Operations Manager Care, Vistaprint
  • Brian Latham, CCXP
  • Jonathan Miller, CCXP - Manager, North Highland/Sparks Grove
  • Sylvia Monaghan, CCXP - Customer Experience Consultant, ABN AMRO
  • Paul Morris, CCXP - Customer Success Manager, Rant & Rave
  • Michelle Musgrove, CCXP - VP, Customer Experience Strategy & Governance, AARP
  • Derek O'Grady, CCXP - VP, Customer Experience, ACI Worldwide
  • Andy Shiers, CCXP - Global Customer Experience Manager, Arkadin
  • Stacy Shimmin, CCXP - Operations PM, Microsoft
  • Samira Tou, CCXP - Manager, Customer Engagement, Merck Canada
  • Evelien van Damme, CCXP - Senior Consultant, Kirkman Company
  • Joell Vermaes, CCXP - Customer Experience Consultant, ABN AMRO
  • Trista Walker, CCXP - BNO
  • Justin Yan, CCXP - Niagara Casinos
  • Vijayasri Yerraguntla, CCXP - Assistant VP, Digital Experience, State Farm Insurance
  • Linda Zwijsen, CCXP - Project Manager Customer Experience, ABN AMRO


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The CCXP program provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline. For practitioners, the CCXP program provides recognition of a high level of knowledge in the field of customer experience and offers a framework for continual development. Candidates for this credential are looking to distinguish themselves in the workplace, validate their skills, and maximize their earning potential. Learn more about the CCXP program