Requirements

The CCXP program is open to the public, and both CXPA members and non-members are welcome to apply. Certification eligibility components include experience and education requirements, which are important for ensuring CCXP designees have a hands-on foundation of customer experience knowledge as well as academic learning.

Two eligibility paths are available – the standard path, described below, and an alternative, which follows:

Education: Post-secondary Degree (Bachelor’s degree or global equivalent)Education Post-secondary Degree (Bachelor’s degree or global equivalent)

Experience: Three years of full-time CX experience with primary responsibilities that include engagement and experience in one or more of the following competency areas:

• Customer-Centric Culture
• Organizational Adoption and Accountability
• VOC, Customer Insight & Understanding
• Experience Design, Improvement, and Innovation
• Metrics, Measurement, & ROI
• Customer Experience Strategy

If you do not have a post-secondary degree, you may use one year of full-time CX experience to count toward two years of education; thus, two years of full-time CX experience would be equivalent to a standard four-year post-secondary degree, thereby satisfying the education requirement. See below for an example of an alternate pathway that meets the certification requirements.

Education: High School Diploma (or equivalent)
Experience: Five years of full-time CX experience with primary responsibilities that include engagement and experience in one or more of the following competency areas:

• Customer-Centric Culture
• Organizational Adoption and Accountability
• VOC, Customer Insight & Understanding
• Experience Design, Improvement, and Innovation
• Metrics, Measurement, & ROI
• Customer Experience Strategy