AU Career List

About the Career List

Job Seekers: Below, find a brief listing of job openings submitted to our CXPA *Career Center*. Positions posted by our community and other CX-related organizations are listed at the top of the career list. The listing below is currently updated once a month (on or around the 15th), and includes listings of cx-related jobs from public job boards.

For a the full listing of open positions (does not include public job board listings), please search the CXPA *Career Center*.

*Please note: Job seekers and Employers, you must be logged in to the CXPA website BEFORE you begin a search of the job postings. If you are not logged in when you click on a job posting, you will not see the link to apply at the bottom of the listing.

If you are a CXPA member or have already created an account on cxpa.org, click here to login: Account Login.

If you would like to create an account as a non-member to view job postings, please click here: Create Account (This does not give you membership to the CXPA). Creating an account allows you the ability to apply for jobs on the job board and to fill out other forms on our site)

To join the CXPA, please click here: Become an Individual Member

CX Job Openings - Australia

Australia

HotDoc is looking for a Customer Experience Lead. You're an energised, enthusiastic data driven Change Agent. You are passionate about Customers and creating effortless, consistent and exceptional experiences. With a Customer first mindset, you will do whatever is needed to make our Customers succeed. You love coming up with new ideas and are eager to make a positive impact with your career. You're an active listener and a proactive problem solver and thrive on delivering quality improvements that positively impact customers. You're organised, reliable and articulate.
(Melbourne)

Porterallen is looking for a Customer Experience Consultant. As a company they actively promote a culture of inclusion, personal and professional development, work / life balance and a team of employees who are highly engaged and passionate about what they do. Positive customer experience is key to what they strive for and building a foundation of looking after their people who will therefore look after their clients is a founding principal.
(Sydney)

Aesop is looking for a Customer Experience Analyst. Aesop is seeking a Customer Experience Analyst to provide insights and data analytics to drive business critical projects and long term strategies. Your role will involve working closely with Head Office functions, as well as Regional teams to structure the projects and analyse their results, generating valuable insights that should drive significant improvements in Aesop processes, the experiences and services we provide to our customers. Overall, you will be expected to deliver detailed, high quality reports and analysis on a regular and project requirement basis.
(Melbourne)

Edith Cowan University is seeking a Customer Experience Manager. This newly created role reports to the Manager, Customer Strategy and Planning, and is responsible for the long-term strategic focus and championing of the ECU customer experience. You will lead the implementation of a fully integrated business growth strategy utilising Salesforce CRM, customer journeys and marketing automation and develop a "best in class" customer experience and embed best practice customer centric behaviours across the Business Growth and Development Directorate.
(Joondalup)

Relationships Australia NSW is looking for a Customer Experience Manager. This is a newly created role with specific focus on Customer Experience from customer intake, engagement and on-boarding through to service delivery and case closure. You will support the Executive GM Customer Services with developing, monitoring and achieving Annual Targets and ensuring strong governance, accountability, reporting and data accuracy.
(New South Wales)

HAYS is seeking a Customer Experience Advisor VPSS. In this role you will be responsible for leading, developing and managing the organisation's Channel Management Strategy and Customer Service Improvement Plan including facilitating the implementation of strategic customer experience initiatives. In order to succeed in this role you will need a proven ability to design and implement high quality customer focused services, initiatives and communications to enhance the customer experience in a complex regulatory environment. You will also have experience in developing and implementing research techniques including customer and design thinking workshops and research briefs to understand customer experience.
(Melbourne)

Adaptive Resourcing is seeking a Customer Experience Trailblazer. Work with the business to transform the customer journey. Building on a strong foundation, with great people, a brilliant reputation and salesforce implemented (but yet to be optimised); this leadership role is an opportunity to make a difference with one of Western Australia's biggest brands. The role will see you champion a strategic focus on customer engagement with integrated marketing, communications and quality service delivery.
(Perth)

The Good Folk is seeking a Director of Customer Experience Consulting. As a Director: CX Consulting, you will leverage your CX and customer insights experience and knowledge to help prospective clients and drive change via implementation or development of their Experience program. Build trusted partnerships through the provision of best practice advice. Alongside the Sales team, ensure a deep understanding of clients needs and develop compelling proposals and presentations throughout the sales process. Define requirements, success criteria and design effective Customer Experience Programs including the definition of data collection, methods/ survey working and designing of analysis and reporting structure. Support Account Managers in the review of client programs and providing best practice advice on next steps.
(Sydney)

Lenox Hill is looking for a Digital and Customer Experience Analyst. We are seeking a highly capable business analyst to become part of our dynamic and fast paced strategic digital advisory team. Working closely with senior digital strategists you will be involved in the creation and implementation of digital strategies for a broad range of high profile organisations. This will include the analysis around data and metrics to define insights and create solutions to transform an organisation whilst also conducting broader market reviews and identifying and implementing global best practices.
(Perth)

IDP Education Ltd. is looking for a Manager Customer Experience. The primary responsibility of the Manager Customer Experience is to ensure that we are continuously listening to our customers (students, counsellors, clients) and deliver a truly world class experience/ sustained improvement in their expectations of services from IDP. This is done through keeping the customers at the centre of everything we do, being the voice of our Customers, connecting the theory of the Customer Journey, and assisting the Delight platform to deliver practical capabilities ensuring positive Customer Outcomes. This is achieved through ensuring all Product Roadmaps have the required Epics, Features and User Stories in Jira, connected to customer co-design/experience/problem requirements and are scheduled to be delivered.
(Melbourne)

HYPE DC Pty Limited is seeking a Customer Experience Coordinator. The CX Coordinator is an integral part of The Athletes Foot Customer Experience team. Your focus is to support our customers via email, phone and chat in a collaborative environment where the customer comes first, and their experience is at the forefront of every interaction. You will work closely with stakeholders including our TAF IT, e-Com, Training and Business Management Teams, stores (both company & franchised) as well as external suppliers to ensure an exceptional customer experience. In this diverse and challenging role, you are responsible for delivering excellent standards in customer experience and will be an integral driver of company culture.
(Sydney)




A note regarding the status of job postings:
While we do verify the current availability of jobs prior to posting on our website, jobs that were open at the time of posting may close soon after we hit the post button. We apologize for any inconvenience this may cause.

Are you located in North America or would like to relocate? Check out our US Career List.

Are you located in Australia or would like to relocate? Check out our AU Career List

Do you have a Customer Experience career opportunity? Post it on our job board.