AU Career List

About the Career List

Job Seekers: Below, find a brief listing of job openings submitted to our CXPA *Career Center*. Positions posted by our community and other CX-related organizations are listed at the top of the career list. The listing below is currently updated once a month (on or around the 15th), and includes listings of cx-related jobs from public job boards.

For a the full listing of open positions (does not include public job board listings), please search the CXPA *Career Center*.

*Please note: Job seekers and Employers, you must be logged in to the CXPA website BEFORE you begin a search of the job postings. If you are not logged in when you click on a job posting, you will not see the link to apply at the bottom of the listing.

If you are a CXPA member or have already created an account on, click here to login: Account Login.

If you would like to create an account as a non-member to view job postings, please click here: Create Account (This does not give you membership to the CXPA). Creating an account allows you the ability to apply for jobs on the job board and to fill out other forms on our site)

To join the CXPA, please click here: Become an Individual Member

CX Job Openings - Australia


is looking for a Senior Customer Experience Manager. The Customer Experience & Cultural Change team is responsible for the thought leadership, delivery and execution of all activities improving the customer experience across the consumer bank, including engagement in our cultural transformation. The Customer Experience & Cultural Change Team partners with each business area and touch point owner to drive tangible improvements in our customer experience to increase customer loyalty and consideration in the market, as well as driving a customer-centric mindset ensuring the customer is front and centre of everything we do.

ING Australia is seeking a Customer Experience Manager. The Manager, Customer Experience role is a key leadership position within ING, responsible for ownership of the Customer Experience programme. This role reports to the Head of Customer Experience and provides a broad scope including both leadership of the "Voice of the Customer" programme to deliver insights to the business, as well as identifying and driving experience improvements for customers.

Department of Environment, Land, Water, and Planning is seeking a Customer Experience and Analytics Manager. The Customer Experience and Analytics Manager is responsible for generating insights into customer use, trends and strategic opportunities for the future development of Vicmap spatial data services and products. Working collaboratively with the Vicmap Portfolio Manager and the Industry Engagement Team, the Customer Experience and Analytics Manager will develop systems and processes to gather, assess and analyse customer feedback and requirements. The role will also curate and report performance measures as an input to corporate reporting processes. The derived customer insights will provide the evidence base in developing roadmaps for the improvement of existing and creation of new Vicmap spatial data services and products.

Griffith University is seeking a Director, Customer Experience. The Corporate Services Division at Griffith is focused on providing professional services and innovative solutions in collaboration with the University community. The new Corporate Services Strategic Plan supports the University in achieving its future objectives, and focuses on functional integration, engagement and collaboration, as well as the provision of insightful advice and client centric services. This delivery will be enhanced by effective change management, transformative processes, and excellent communication.
(Nathan, Brisbane)

Equilibrium is looking for a Head of Experience and Innovation. We're looking for a motivated and ambitious strategist to plan, develop and drive the agency's customer experience strategy and innovation service provision. As our lead problem-solver you'll be a highly inquisitive, strategic thinker, able to assist leaders of blue-chip organisations to navigate the challenges of transforming their businesses, staying relevant and preparing for the future.
(Perth, Western)

Queensland Government is looking for a Director Customer Relationships. As the Director Customer Relationships, you are responsible for customer relationship activities and the end-to-end customer experience within Building Policy and Asset Management (BPAM). You will provide strategic direction and leadership to the Customer Relations Group to ensure the development of a coordinated approach, processes and capabilities that will enable successful partnering with customers in the delivery of all Asset Lifecycle Management and Building, Construction and Maintenance policy, legislation, contracts, programs, and projects.

Arts Centre Melbourne is looking for a Director Customer Engagement. Reporting to the Executive Director of Customer Experience, this new leadership role of Director, Customer Engagement will lead a high performing team to enhance the customer lifecycle and maximise community engagement in Arts Centre Melbourne's outstanding experiences and services. The team includes the functions of in-house ticketing, marketing, tourism, media, customer insights, customer loyalty, and customer growth. The team is responsible for over $8.6m in ticketing revenue and is a key contributor to over $55m of commercially generated revenue. This role sits on the ACM Leadership Team and will play a key role in representing the best interests of the customer in organisation wide strategy, operations and future thinking.

HotDoc is seeking a Head of Customer Experience. We are looking for a Customer Experience (CX) leader to execute our CX strategy and provide an outstanding service to medical centres across Australia. As Head of CX, you'll be responsible for heading up and scaling customer-facing teams (Success, Onboarding and Support), which are expected to double in size over the next two years. You will report into the CEO and have a seat at the table with other key leaders to help shape the direction of a high growth startup, dedicated to improving the patient experience.

Bristol-Myers Squibb is looking for a Head of Customer Engagement. BMS is creating a new and exciting role for a Head of Customer Engagement to drive business & patient outcomes by developing and executing an enterprise-wide Customer Engagement strategy through the 4 following pillars: People Capability, Systems Integration, Information Strategy Customer Experience, and Innovation. BMS is Australia's fastest growing biopharmaceutical company with an expanding suite of innovative therapies and indications. We're committed to improving patient outcomes and the Head of Customer Engagement will perform a crucial role in enhancing overall customer engagement, thereby enabling patients to access vital medications.

Talent International is looking for a Customer Experience Lead. We are looking for a Customer experience Lead (UX/UI) with experience in Product Ownership to work with a global financial services giant. Ideally, you will have experience working in financial and/or retail facing UI/UX. This role will engage with multiple stakeholders to ensure engineering teams are working on stories that create an excellent end-user experience. The ideal candidate will be one with prior product management experience, preferably from a digital financial service or retail environment, specifically focused on UI/UX design and tech, who can lead by example, communicate in terms of value, and identify aggregate feature sets that progress design, technical, and business goals.

A note regarding the status of job postings:
While we do verify the current availability of jobs prior to posting on our website, jobs that were open at the time of posting may close soon after we hit the post button. We apologize for any inconvenience this may cause.

Are you located in North America or would like to relocate? Check out our US Career List.

Are you located in Europe or would like to relocate? Check out our UK Career List.

Do you have a Customer Experience career opportunity? Post it on our job board.