AU Career List

About the Career List

Job Seekers: Below, find a brief listing of job openings submitted to our CXPA *Career Center*. Positions posted by our community and other CX-related organizations are listed at the top of the career list. The listing below is currently updated once a month (on or around the 15th), and includes listings of cx-related jobs from public job boards.

For a the full listing of open positions (does not include public job board listings), please search the CXPA *Career Center*.

*Please note: Job seekers and Employers, you must be logged in to the CXPA website BEFORE you begin a search of the job postings. If you are not logged in when you click on a job posting, you will not see the link to apply at the bottom of the listing.

If you are a CXPA member or have already created an account on, click here to login: Account Login.

If you would like to create an account as a non-member to view job postings, please click here: Create Account (This does not give you membership to the CXPA). Creating an account allows you the ability to apply for jobs on the job board and to fill out other forms on our site)

To join the CXPA, please click here: Become an Individual Member

CX Job Openings - Australia


HotDoc is looking for a Customer Experience Lead. You're an energised, enthusiastic data driven Change Agent. You are passionate about Customers and creating effortless, consistent and exceptional experiences. With a Customer first mindset, you will do whatever is needed to make our Customers succeed. You love coming up with new ideas and are eager to make a positive impact with your career. You're an active listener and a proactive problem solver and thrive on delivering quality improvements that positively impact customers. You're organised, reliable and articulate.

Forrester is looking for a Senior Advisor (Customer Experience). As Customer Experience Senior Advisor for Forrester Research, you'll have the opportunity to guide and influence business decisions of strategic importance to Forrester's client companies. Our Senior advisors speak the language of marketing and strategy and use their deep understanding of both Forrester's peer network and how business works to design the moments where leaders inspire leaders. Strong candidates are high performers with over five to seven years of related work experience.

NSW Government is looking for a Manager, Customer Experience. You will champion a long term strategic focus on driving the customer experience and will lead the implementation of integrated customer engagement initiatives to enhance the perceptions and experiences of our customers and communities. This is a key role which will enable you to drive the ongoing development of a customer service culture to embed best practice customer-centric behaviours within the department.

MetLife Australia is looking for a Head of Customer Experience. As Head of Customer Experience, you will work with the Chief Marketing Officer and the Marketing Team, in leading the design, development and execution of the Customer Experience Roadmap/s, Customer Experience Continual Improvement, Customer Care and Voice of Customer Programs.

Sunsuper is looking for a Manager, Customer Experience & Service Design. Reporting to the Head of Customer Experience & Digital, you will build, maintain and develop the customer and experience strategies, establish appropriate frameworks and governance of experience and services and support the transformation to achieve the strategy and positive shifts to customer and business results.

Flare HR is looking for a Customer Experience Manager. The candidate we are after is motivated, agile and attentive. Your role will be assisting our members throughout the customer journey. You will engage with our members by phone, email and other communication channels to ensure they have a positive, professional and (above all) human experience each time they contact us.

Peoplebank is seeking a Customer Experience Designer. A national Australian telecommunications company is looking for an Experience Designer to join their team located in Melbourne's CBD. As an Experience Designer, you will support and provider oversight on all aspects of Service and Interaction design within the company. You will also be involved in interaction design and keeping customer experiences in line with the company's Customer Value Propositions and Target Customer Experience.

Capgemini is seeking a Senior Consultant - Customer Manager. The Digital Strategy & Transformation (DST) practice is the advisory management consulting team within Capgemini. Within this practice we have our Digital Customer Experience (DCX) team who help our clients deliver value at every interaction, transforming the relationships they have with customers to drive business transformation. Some of the work we've done recently include, Customer Transformation: Developing customer experience strategies and roadmaps for a retail organisation, conducting empathy interviews and customer research to generate insights leading to the design of personas, customer journey maps and customer value propositions.

BMW Group Financial Services Australia is looking for a Customer Journey Specialist. Our Process Management & Quality function is currently looking for Customer Journey Specialist to conduct the daily the coordination, strategic steering and Customer Journey governance with respect to the implementation of the Target Customer Journey and the management of the coordination/implementation of initiatives aligned with BMW Sales, the APAC Roadmap and Target Operating Model. This role will require you to manage various internal local and regional stakeholders to drive various Customer Journey initiatives, manage budget and forecast and act as the main contact for all strategic change initiatives to align with global operations guidelines.

Guardian Australia is seeking a Customer Experience Executive. In this role you will be responsible for providing exceptional front line customer service to Guardian customer and supporter queries, efficiently resolving issues, handling inbound calls, emails and post, order processing, liaising with third parties, following through with queries and escalating as required and ensuring customer data is processed in a secure and responsible manner.
(Surry Hills)

Prospa is looking for a People Experience Lead. You are a great listener and have an ability to translate feedback into real solutions that add value fast. Setting the employee experience strategy and seeing it through to delivery, you'll work closely with leaders to connect the dots for our people and help them feel sense of purpose. As we grow, there is an opportunity to evolve the function to be global, establishing modified experiences to ensure employees across our locations have what they need to be at their best.

EstimateOne is seeking a Customer Experience and Admin Consultant. EstimateOne is a fast growing online business that helps connect the commercial construction industry. With over 80,000 subcontractors and suppliers connecting with builders, we're the market leader in our space. Our team consists of 22 ambitious professionals who like to have a laugh, whilst being super focussed on achieving great things for our customers. We are appealing to passionate customer service people to join our team. You'll be someone with a great attitude, infectious energy, who is self-driven and loves talking to customers!

Atlassian is seeking a Senior Experience Designer. You have an opportunity to join Atlassian at an exciting time in our history as one of the fastest growing software companies in the world. You can help us solve complex experience challenges in the unique and interesting Platform-Identity problem space. This role will help shape the future of the customer experience for millions of users around the globe across our suite of enterprise cloud products, and you can make a huge impact on the fastest growing part of our business.

Good Fold is looking for a Director, Customer Experience Consulting. As a Director CX Consulting, you will leverage your CX and customer insights experience and knowledge to help prospective clients and drive change via implementation or development of their Experience program. Build trusted partnerships through the provision of best practice advice. Define requirements, success criteria and design effective Customer Experience Programs including the definition of data collection, methods/ survey working and designing of analysis and reporting structure.

A note regarding the status of job postings:
While we do verify the current availability of jobs prior to posting on our website, jobs that were open at the time of posting may close soon after we hit the post button. We apologize for any inconvenience this may cause.

Are you located in North America or would like to relocate? Check out our US Career List.

Are you located in Australia or would like to relocate? Check out our AU Career List

Do you have a Customer Experience career opportunity? Post it on our job board.