Mikki Web recently got appointed as Director of Customer Experience at SAi. The role will see Webb drive the development, continuous improvement and delivery of customer service, as well as assume responsibility for inside sales and technical support teams at the company's Salt Lake City headquarters.
Garth Bender has been named Director of Customer Experience at Marcus Thomas. He will ensure that customer experience remains at the forefront of all marketing and brand strategies. Bender is a 21+ year veteran of the ad industry and has led digital transformations for a variety of brands including Kimberly-Clark, Bayer, SC Johnson, and Altria. He now returns to the Cleveland area from Chicago where he was most recently the relationship lead on Digitas' Altria business.
If you've recently added anyone to your CX Team, let us know.