Tower Health is seeking a Chief Executive Officer. Tower Health's executive leadership has identified this experience transformation as a top system priority and a key part of its cultural transformation and engagement strategy. In this newly created role, the Chief Experience Officer (CXO) will work closely with a team of executives, other key organizational constituents, and Press Ganey in a unique partnership and will be responsible for building and leading the Patient Experience services. The CXO will lead the process while collaborating with others to create a strategy, operating structure, and an experience transformation implementation plan.
(West Reading, PA)
United States Pharmacopeia (USP) is seeking a Sr. Customer Experience Programs and Operations Manager. The Senior Customer Experience (CX) Programs and Operations Manager is a non-supervisory position in the Customer Experience Department reporting to the Senior Director of Customer Experience. The incumbent in this role will be responsible for supporting all program and operation aspects of CX projects and initiatives throughout USP. They will actively collaborate with cross-functional stakeholders across Divisions at all organizational levels to accomplish project goals and objectives.
Bresslergroup is looking for a Senior Quantitative Researcher. At Bresslergroup, we are a motivated lot of thinkers, makers, and problem solvers. We challenge and inspire each other every day. BGers are curious, clever, and confident, and we look for candidates who are all those things and more. Our firm is technically grounded, so that we can take any idea - no matter how complex - and make it a reality, while simultaneously keeping our design simple and clean. With five disciplines under one roof, we work in multidisciplinary teams whose combined research, creative, and technical expertise add value throughout a collaborative product development process. This is how we remain reliably innovative.
Counter Culture Coffee is looking for a Sales & Customer Support Manager. Reporting to Counter Culture's National Sales Manager, the Sales & Customer Support Manager helps lead Counter Culture's efforts to increase customer satisfaction, loyalty and retention by creating and ensuring a standard of excellence in support of all those who serve and enjoy Counter Culture Coffee. This role works closely with Wholesale, Grocery, and Ecommerce Sales Managers to appropriately respond to all complications that arise in the course of doing business. Additionally, this role works to proactively engage all of Counter Culture's customers to identify ways to improve products and services.
NCR is looking for a Customer Experience Leader. The Customer Experience Leader is a new role to expand the capabilities of the Telecom and Technology Division's customer experience program. The opportunity is ideal for an individual who is highly passionate about customer experience work, eager to learn, self-directed, curious and willing to work hard. The senior manager's mission is primarily focused on managing the day to day activities of the customer experience program; but also provides a lot of opportunity to influence the strategy and vision. The customer experience program's basic elements focus on cultural development, accountability, performance management systems, employee recognition, customer communications, customer intelligence, and continuous process improvement.
Confirmit is seeking a Customer Experience Consultant. As a Customer Experience Consultant, you will leverage your knowledge in CX (customer experience) and customer insights to help prospects and clients drive business change via implementation or development of their Customer Experience program.
Travelers Insurance is looking for a VP Customer Experience Listening Operations and Design. Travelers Enterprise Experience Team is looking for an expert in helping to lead our Enterprise Experience Listening Operations capabilities and strategy. The position is a key leader who will be helping to transform the organization through orchestration of understanding our customers and their needs and helping to translate it to business outcomes. This position will work with a team to manage and oversee all customer, agent and employee listening. Responsibilities include leading foundational relationship, journey feedback as well as transactional programs. This position will be the SME for designing holistic listening programs through expertise in survey, data and analytic design.
Travelers Insurance is looking for a Lead of Insights & Analysis/Data Scientist. Travelers Enterprise Experience Team is looking for an expert Senior Data Scientist/Lead of Insights and Analysis with exceptional analytical ability and proven success of identifying and solving complex business issues through advanced analytical techniques and creativity. This hand-on position will lead a dynamic team analyzing large amounts of traditional and non-traditional datasets using predictive analytics, machine learning, simulation and optimization techniques to help shape and inform business strategy for the Travelers experience.
Kronos is seeking a Manager, Customer Insights & Operations. The Manager, Customer Insights & Operations has people management responsibility, with three direct reports. This role requires experience running a voice of the customer (VoC) program, proven project / program management expertise, technology and data aptitude, and a natural tendency to roll up your sleeves and get your hands dirty to help your team succeed. The role reports to the Director of Customer Insights & Advocacy and is located at Kronos headquarters in Lowell, Massachusetts.
Ipsos is looking for a Director Customer Experience Research. We help the biggest companies solve some of their biggest problems. We are everywhere: in 89 countries and counting. Our clients make the products and deliver the services you use every day, probably including the browser that led you to this posting, the beverage that is sitting next to you, and stores you shop all the time. Pick a sector and we are there, on the ground as trusted advisor to the world's leading businesses on all matters relating to measuring, modeling, and managing customer and employee relationships. We are the recognized market, thought and technology leader in our field. Sound like the right place for your career? Share our passion. Share our success. And join us in being proud to be Ipsos.
EXL is seeking a Customer Experience (CX) Leader. As a 'CX Leader' in EXL's digital consulting practice you will work with C-level executives through senior management to drive transformational change. You will develop strategies focusing on driving growth, efficiency in operations and transformative change in Customer Experience. Industry focus will include Financial Services, Insurance, Healthcare, Travel Transportation & Logistics and Utilities across fortune 1000 companies.
(New York, NY)
ServiceNow is looking for a Senior Director, Customer Experience. ServiceNow is transforming our focus on Customer Success to help drive customer loyalty and retention. We strive to create a highly valued experience for customers that drives measurable business outcomes. As one of our company's top initiatives, the Customer Experience team is helping us listen to our customers in a much more responsive and actionable way. As a Senior Director in the Corporate Strategy team, you will lead a business-critical team that designs and executes strategic Customer Experience initiatives in close partnership with functional leaders across Product, Marketing, Sales and Customer Success.
(San Francisco, CA)
Bristol-Myers Squibb is looking for a Director, Customer Experience. The Director Customer Experience will lead BMS efforts for the design, development, implementation of the customer experience strategy across the entire enterprise. In this position, the leader will set the world wide strategic direction, develop the CX roadmap and oversee the execution of all the world wide initiatives to differentiate BMS's customer experience. In this position, the leader will work very closely with the markets to adapt and localize customer experience and ultimately have it become part of the daily work in the markets.
Personal Capital is looking for a Voice of the Customer Program. The ideal candidate is an expert with proven success driving the architecture and implementation of a comprehensive NPS / Customer Satisfaction Program across all stages of the customer experience, inclusive of customer interaction, data analytics, closed-loop feedback, and multi-departmental project management.The Director is fully accountable for the NPS / Customer Satisfaction Program and accompanying NPS metrics. As a new role for Personal Capital, the Director will be integral to both program design and implementation and ongoing management including identifying and driving business improvements necessary to achieve superior NPS.
(Redwood Shores, CA)
Exact Sciences is seeking a Director, Customer Experience. The Director, Customer Experience serves as the voice of the customer for Cologuard® to implement strategies to deliver world-class customer service. This role is responsible for establishing and maintaining world-class customer service by continuously improving patient, provider, and payer experience.
Atrium is looking for a Head of Customer Experience. As the Head of Customer Experience, you will have the unique opportunity to build and lead a new kind of client experience for customers of legal services. You'll get to develop and design infrastructure to service clients in the most effective and efficient way, thereby enabling our lawyers to focus on the most high-leveraged work. Your work will also be incorporated into our tools, systems, and software, transforming the way lawyers and clients interact with technology.
(San Francisco, CA)
SCAN Health Plan is looking for a Director Customer Experience. This position is accountable for leading, building and driving the Member Services customer experience strategy. Accountable for directing the strategy and supporting Operations in the Member Services department and assuring that services provided to SCAN members are delivered effectively and efficiently, maintaining customer satisfaction through prompt, courteous, and thoughtful service. The leader in this position will use creative ideas, an iterative mindset and keen ability to solve problems in a unique way, with the advanced skill set to drive toward measurable, data-driven results.
(Long Beach, CA)
Daily Harvest is seeking a Product Manager, Customer Manager. Daily Harvest is looking for a bright, thoughtful, and goal-oriented Product Manager, Customer Experience to join our rapidly growing team in NYC. The CX team is integral to the customer experience, and we're looking for someone who is as passionate about our business and people as we are. Under your leadership, the Customer Experience team will develop and implement best-in-class, scalable strategies with the goal of delivering an unexpectedly seamless, positive experience for all of our customers. You are exceptionally data-driven, and improve the customer experience through the continual improvement to our collections and processes and the technology that supports them.
(New York City, NY)
VelvetJobs is looking for a Director, Customer Experience. As the Head of the North American Customer Experience team for the Harrys brand, you'll manage and lead one of the largest teams at Harry's, ensuring that our customers have a great interaction and overall experience. You'll establish operational strategy and goals, ensure we have clear and exciting development plans for our team, deliver established service expectations at a planned cost, and ensure that our customers trust and safety is secured. Just as importantly, you'll manage and develop a team of high-performing associates, supervisors, and managers who are based in either our New York headquarters, or remotely throughout the Tri-State area.
(New York City, NY)
Stella.ai is looking for a Director, Customer Experience. This individual will be responsible for providing leadership and management of strategic process transformation efforts across all business lines for the Region. Primary focus will be to manage and coordinate all customer experience initiatives, including leadership of NPS efforts at the region level.& Involves managing the Elevations business process, a key component of the Net Promoter System, the process of receiving, analyzing, triaging, allocating ownership, and tracking of customer and employee issues arising from sites across the organization. Will need to work closely with various stakeholders across the organization and all levels to effectively carry out responsibilities.
Comcast is seeking a Director, Customer Experience. The individual will be responsible for providing leadership and management of strategic process transformation efforts across all business lines for the Division. Primary focus will be to manage and coordinate all customer experience initiatives, including leadership of NPS efforts at the Division level. Involves managing the Elevations business process, a key component of the Net Promoter System, the process of receiving, analyzing, triaging, allocating ownership, and tracking of customer and employee issues arising from sites across the organization. Will need to work closely with various stakeholders across the organization and all levels to effectively carry out responsibilities. Regular reporting on process to senior leadership. Role is of the part broader Customer Experience transformation.
The Go Daddy Group Inc. is seeking a Director of Program Management, Customer Experience. As the Director of Program Management and Operations, are a key leader within the Customer Experience organization, responsible for managing a complex, multi-product development roadmap as well as building and improving critical business processes. You will interact closely with product management, engineering, marketing, research, and customer support teams across GoDaddy, to drive execution of top customer experience initiatives. Are you a self starter? Do you love taking on complex problems? Do you thrive working across teams? In this job you will be responsible for driving complex initiatives to successful completion by collaborating with stakeholders throughout the organization.
Rubrik, Inc. is looking for a Customer Experience Manager. The Customer Experience Manager is a key role within the Customer Support organization. This role will be responsible for managing specific account(s) experience through strong relationship building and technical knowledge. Works as the primary point of contact, driver, and customer advocate for major projects and escalations while leveraging cross-functional relationships to maintain and enhance customer confidence in Rubrik as the leader in cloud data management. The position's objective is to provide an industry leading customer experience for Rubrik customers in both a proactive and reactive manner.
Coast Capital Savings is seeking an Employee Experience Manager. Reporting to the VP, Member Experience, the Employee Experience Managers contributes to the achievement of Coast Capital Savings' business objectives by working to ensure the employee experience aligns with the Member Experience (MX) strategy. This role partners with HR to develop an Employee Experience (EX) strategy and ensure that we have the right organizational structure, skills and capabilities, training and performance management in place to enable employees to deliver a superior member experience. This person plays a lead role in defining, building and measuring a new organizational culture of care that will deepen employees' ability to enhance our members' financial well-being. The Employee Experience Manager also works to raise employee awareness and support for our journey to become a member centric organization and to give employees a voice in shaping this journey.
Coast Capital Savings is seeking a Member Experience Business Advisor. The Member Experience Business Advisor contributes to the achievement of Coast Capital Savings' business objectives by helping ensure Member Experience (MX) strategy and initiatives align with business priorities and support our members' financial well-being. This role is responsible for providing support to the business and for bringing the business line perspective into the design of new member experiences, by identifying opportunities and delivering solutions related to communications, project implementation and resource development. The Member Experience Business Advisor also manages the development and execution of plans to roll out and monitor the success of new member experiences, tools and services throughout the organization and across all channels.
(Surrey, British Columbia)
Coast Capital Savings is seeking a Member Experience Design Advisor. The Member Experience Design Advisor contributes to the achievement of Coast Capital Savings' business objectives by supporting the design of differentiated member experiences that bring our Member Experience (MX) strategy to life across all channels. This role is responsible for assisting in the development of member experience journey maps and the creation of new environments, services and tools that enhance the interactions those members have with Coast Capital to improve their financial well-being. He/she also works with stakeholders across the organization to ensure that products, digital solutions, policies and processes align with the MX strategy and design principles.
(Surrey, British Columbia)
Coast Capital Savings is seeking a Member Experience Design Manager. Reporting to the VP, Member Experience, the Member Experience Design Manager contributes to the achievement of Coast Capital Savings' business objectives by designing differentiated member experiences that bring our Member Experience (MX) strategy to life across all channels. This role is responsible for the development of a comprehensive journey mapping program to better understand how our members interact with us, address challenges they encounter and provide a blueprint for creating new experiences that strengthens their relationship with us.
(Surrey, British Columbia)
Coast Capital Savings is seeking a Member Experience Intelligence Manager. Reporting to the VP, Member Experience, the Member Experience Intelligence Manager contributes to the achievement of Coast Capital Savings' business objectives by developing and implementing a member experience intelligence practice within the member experience team that will support the organization's member experience transformation. This person plays a lead role in the development of new member experiences that align with Coast Capital's MX strategy and enhance the financial well-being of our members. This role is also responsible for partnering with the Research and Data Analytics teams to create a 360 degree view of the member and supporting an organization-wide framework for acting on member insights.
(Surrey, British Columbia)
Novartis is looking for a Director, Customer Experience. The Customer Experience Director is the voice of Supply Chain with customers and the Sales team. Being the liaison point within supply chain and by working hand-in-hand with Sales & Mktg to develop and roll out strategies to drive sales and exceeding customer needs to meet vision 2022, the candidate is the key partner for our customers and offers them the best customer experience with strong and continuously improved processes.
Hudson's Bay Company is looking for a Customer Experience Manager. The Manager, Customer Experience will be focused on designing and delivering programs and tools that support an enhanced customer experience. The role will work closely with the DVP, Customer Experience and other key stakeholders in Merchandising, Human Resources, Customer Insights, and others to create and deliver programs and tools that are aligned with the strategic objectives of the business.
Bond Brand Loyalty is seeking a Customer Experience Project Manager. At Bond we design creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as a Customer Experience Project Manager you'll have your hands on the wheel as we drive the future of loyalty. So take a moment to ask yourself this: Do you love working in a fast paced environment with multiple top tier clients? Are you looking for an opportunity to make a difference managing Customer Experience projects? Yes? Good. This could be a great opportunity for you. And us!
TradeGecko is looking for a Director of Customer Experience. We're currently seeking a visionary with a deep understanding of traditional and innovative Customer Success strategies and a proven track record of building strong teams to support our customers. This is not a role for the faint-hearted. You will be rolling up your sleeves while you help to build, mentor, drive and elevate our talented customer team, and TradeGecko, to the next level.
Anatolia Tile + Stone is seeking a Customer Experience Director. The Customer Experience Director is responsible for employing design thinking and journey mapping to develop solutions that will improve the overall customer experience and embed a customer-centric strategy, while leading the Customer Service team. The focus of this role will be to ensure fact-based, data-driven analysis and execution is applied to all aspects of the customer service department in order to drive innovation with a desire to meet and surpass customer and consumer expectations for an optimally brand right experience.
Slack is looking for a Customer Experience Manager, Admin Services. As a Manager of CE Admin Services for Slack, you will lead and grow a global team responsible for bringing Slack's legendary customer support to the admins driving Slack within their organization. You will serve as a strategist and coach, helping your team remove every barrier to work transformation a customer may face.
CIBC is looking for a Senior Director Client Experience Measurement. The Client Experience (CX) team is accountable for administrating both proprietary and syndicate Client Experience research at an enterprise level. As part of the Client Experience Research team you will be responsible for managing all aspects of administration and monitoring of CX research for various internal portfolios.
Bounteous Canada is seeking a Director of Experience Design. Are you passionate about leveraging design to solve everyday problems? We're looking for someone who can conceptualize original ideas that bring simplicity and user friendliness to the land of eCommerce. You'll be leading & motivating the design team in seeing a products come to life through the visual stages, from concept to hand-off to launch.
Marketers on Demand is looking for a Director of UX and Design. This role will have you front and center when it comes to wireframing, mockups, design layouts, design navigation, usability testing and more. In addition, this role will be an Agile environment working very closely with a tight knit creative team.
A note regarding the status of job postings:
While we do verify the current availability of jobs prior to posting on our website, jobs that were open at the time of posting may close soon after we hit the post button. We apologize for any inconvenience this may cause.
Are you located in Europe or would like to relocate? Check out our UK Career List.
Are you located in Australia or would like to relocate? Check out our AU Career List.
Do you have a Customer Experience career opportunity? Post it on our job board.