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This is page is updated around the 15th of each month.
Airbnb is seeking a CX Insights Manager. In this role, you will identify those insights and metrics that will inform strategic direction, tactical improvements, and holistically measure the progress of our initiatives. But insights are not enough. In this role, you will also create and/or support the communication of those insights so that they can drive community-centric actions. This role is in the global customer experience team and reports to the head of CX VoC programs.
(San Francisco, CA)
Kronos Inc. is seeking a Marketing Analyst, Customer Insights. This individual will be reporting to the director of customer experience and advocacy. They'll bring there sharp analytical and strong communication skills to this hands-on-role where they'll be unearthing insights that help drive customer engagement and retention.
World Ventures is seeking a Vice President of Call Center-Sales/ Membership and Service. The VP of Customer Service is a proven leader who will define, create, and lead the implementation and execution of innovative strategies that deliver a consistent and trusted service experience for WorldVentures members and representatives. To create competitive advantage, and ultimately drive revenue growth through well-served and engaged customers, this individual will champion the customer experience while balancing the realities of our business needs.
Kyrio is seeking a Customer Experience Manager. A successful candidate will have proven customer relationship development, customer support, reliability, great attention to detail, outstanding communications skills, a positive 'can-do' attitude, and a willingness to accept ownership for a diverse range of duties. This role is focused on ensuring and maturing the customer journey and the customer experience for each transaction they make, regardless of which product or service they consume.
BB&T is looking for a Client Experience and Market Research Analyst. They'll be Responsible for managing internal and external qualitative/quantitative client experience and market research initiatives to support Enterprise Marketing, Sales and Experience, lines of business (LOBs) and Executive Management in achieving the Corporation's growth and retention objectives. Manage highly-complex client experience and market research projects conducted from a corporate-wide perspective, the findings of which may have a significant impact on the company's performance. Manage relationships with assigned secondary research vendors to include serving as an integrator and communicator of findings from these studies at the company level. Provide guidance, training and consultative support on marketing research methodologies, techniques, and analyses.
MISO is looking for a Customer Experience Advisor (Employee Experience). This position will develop and drive implementation of an Employee Experience strategy to ensure sustainability of Customer Experience efforts. Lead the effort to create methodologies and tools to develop a customer-centric culture, this position will work closely with Human Resources in the effort to integrate a Customer Experience focus in hiring, training, socialization, rewards, recognition, and communications. The position will support efforts to adopt the right technologies to enable employees to do their jobs more effectively and with a customer-focused approach.
Wheaton|Bekins is seeking a Director, Quality and Customer Experience. The individual will directs and manages quality and customer experience tracking to ensure they are in line with corporate strategy. The Director of Quality and Customer Experience is an enterprise-wide resource for customer experience and best quality practices. The Director of Quality and Customer Experience will direct the collection of customer feedback, analyze it and design specific practices for the network to follow. Additionally, they will monitor and report on the performance levels of our network partners, creating and implementing action plans for improvement.
Bellomy is seeking a Customer Experience Solution Lead. The Customer Experience Solution Lead position is a leadership role on the Solutions Team and serves as the Customer Experience (CX) subject matter expert for Bellomy. CX is one of Bellomy's core solution areas and is expected to be a key growth driver. This role will have substantial interaction with their Sales and Account Teams to support business development, client consultation, and project execution. The position has a moderate amount of client interaction but will involve highly important issues such as business development and solving client challenges when that interaction occurs.
(Winston Salem, NC)
Northwestern Mutual is looking for an Assistant Director: NPS Program. This individual will be accountable for all aspects of the NPS program including oversight of relationship, competitive and transactional research studies; direction and execution of data analysis; production and delivery of actionable insights and development of standards for a closed-loop process. In addition, this position works cross-functionally with business leaders to influence change by bringing the voice of the client into each business function.
Northwestern Mutual is looking for a VoC Research Consultant. This position is critical to their Client Experience strategy and will be accountable for establishing new, refining current and maintaining all components of our Transactional Net Promoter Score (TNPS) studies. In this position, the right candidate will create and refine research plans/survey instruments; direct and execute data analysis; produce and deliver actionable insights as well as guide follow-up and close-loop activities.
Northwestern Mutual is looking for a VOC Reporting & Insights Consultant. This is a brand-new role on the Voice of Client team responsible for synthesizing data and insights from across the voice of client research program into digestible and compelling deliverables for the business. This individual will provide support for key initiatives and company priorities, bringing the client's voice to the forefront. Key to this role is the ability to pull information from a variety of sources and simplify into concise messages by crafting story-driven content that helps to educate audiences across the organization about what our clients want and deserve.
Hyland Software is seeking a VP, Customer Success. The VP, Customer Success is responsible for overseeing all aspects of Customer Experience, Renewals and success advisors. This person will serve as a business and competitive landscape expert, have a relentless focus on innovative strategic thinking and manage a team to generate customer insights and provide actionable recommendations for various business verticals. This role will provide strategic thought leadership in the development of Customer Success, as well as translation of the vision into tangible business goals and capabilities.
Cater2.met is seeking a Director of Customer Experience. Candidate will be responsible for disruptive technology and innovative idea to automate transactional customer support and engagement at all contact channels while maintaining high-level customer experience. They will be accountable for developing and supporting enterprise solutions utilized by the customer care teams, strong analytical skills to make quick & practical decisions in a highly ambiguous environment.
(New York, NY)
Armor Cloud Security is seeking a Director of Customer Experience. The Director of Customer Experience will provide strategic leadership for the customer experience team with the primary goal of leading, managing and mentoring post-sale, customer-facing teams. This team partners with there operational teams to deliver Armor's value to their customers. This director will focus on scaling the customer experience team efficiently with the growth of the business. This role requires exceptionally high skills in operations, customer support, IT security, the hosting industry, and virtualization in a service-provider model.
VMware is looking for a Director, Customer Experience. This role will be working in partnership with various senior business leaders and functional team, enterprise architecture team, subject matter experts to understand and transform customer journey, end to end customer experience capabilities aligned to business objectives and priorities.
(Palo Alto, CA)
Mystery Science is looking for a Head of Customer Experience. This role will help define there vision and standards for customer support, this role will operationalize it, and ensure their customers' feedback is consistently advocated for internally to help drive product decisions. They will report to there Head of Teacher Happiness and work closely with there content, engineering and product teams to make sure their priorities align with what we're hearing from customers.
(San Francisco, CA)
Stash is seeking a Senior Manager of Customer Experience. As Senior Manager of Customer Experience, this role will provide exceptional, personalized customer service and will act as the resident expert on all banking and saving products. When customers have problems, they'll investigate and dig deep to communicate potential solutions, identifying trends or patterns, and leveraging technology to address pain points.
(New York, NY)
Lowe's is seeking a Director of Customer Experience Design. The primary purpose of this role is to create optimal experiences for the customer using human-centered design methodology that not only aligns with the company purpose but also provides guidance to the organization. This includes responsibility for proactively framing the concept, identifying root causes, developing customer journey maps and applying research and analytics that are desirable, feasible and viable solutions creating a sustainable impact for the Customer and the Company.
Hello Innovation is looking for a Director of Customer Experience. The Director of Customer Experience will to do whatever it takes to ensure that the organization delivering the best possible experience to each and every customer; bridging the gap across departments to create a seamless experience across all touchpoints.
Amazon is seeking a Product Manager, Customer Experience. This role will support several key initiatives and will play a critical role in growing the FBA customer experience programs worldwide. This role will develop strategies to ensure the products listed on the Amazon website follow our customer experience/quality criteria. They will create and manage the product roadmap, and drive the product to obtain your long-term vision. They will take on challenging product management assignments with high visibility and autonomy. They will also work closely with other product managers, software development managers, and developers to achieve critical business goals.
BD is seeking a Customer Experience Leader. This role will have two primary responsibilities: 1) Serve as overarching project manager for Customer Experience programs underway; and 2) Direct internal and external communications to drive change management and amplify associates and customer awareness of BD Biosciences' commitment and investments (i.e., made, in-process and planned) to improve customer touchpoints.
(San Jose, CA)
Green Stone Muskoka is seeking a Director of Facilities and Resident Experience. The Director represents the voice of the resident, leading the development and implementation of a resident experience program. In addition, the Director is responsible for the oversight and implementation of client relations best practices and will provide leadership, mentoring, education and policies relating to the consistent interpretation, clarification, and application of complaints management.
TradeGecko is seeking a Director of Customer Experience. As the Director of Customer Experience at TradeGecko you will need to embody one of our core values, Customer Obsession. Our north star as a company is to help our customers achieve their desired outcomes.
TD is looking for a Senior Manager, Customer Experience Strategy Transformation. The Senior Manager, Customer Experience Strategy Transformation, leads a small team and will identify and set priorities and strategies to achieve our CX vision, including advocating for the customer experience and influencing the organization through data-driven insights that inform our customer irritants and journey strategies. The successful candidate is a strong storyteller and will lead organizational change management to drive meaningful CX improvements and elevate the customer narrative.
Trapeze Group is seeking a Customer Experience Manager. The Customer Experience Manager will focus on our customers-large North American Transit agencies-to grow their engagement and satisfaction through the creation, implementation, and evolvement of Voice of the Customer (VoC) programs, in order to grow customer satisfaction and advocacy.
The Pursuit Agency is seeking a Customer Experience Manager. This position reports to the Director, Customer Journey Management and will be enhancing and optimizing customer experience working closely with marketing and other internal teams.
Softchoice is seeking a Manager, Customer Success. The Manager of Customer Success oversees the process, management and team development of the Client Success Specialists within the Managed Services organization. They are responsible for managing and reporting on all factors in the Customer Engagement process to ensure we deliver an exceptional customer experience.
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