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This is page is updated around the 15th of each month.
Arizona Humane Society is seeking a Pet Resource Center Manager who provides strategic and operational leadership and is responsible for ensuring consistent operations, communication and performance in the call center, including but not limited to evaluating and developing staff performance, analyzing data and implementing strategies to increase customer satisfaction, collaborating with other departments on daily activities and special projects, and executing the long-term strategy for call center initiatives and growth. (Phoenix, AZ)
Avenue: The World School is hiring a Chief Experience Officer to join its global leadership team based in New York City. In this newly created role, the CXO will engage the entire organization to deliver a superior family experience, evolve the Avenues brand and drive enrollment in Avenues campuses around the world. This role represents an opportunity for an entrepreneurial marketing or customer experience leader to shape an innovative, top-tier, global education brand while making a powerful contribution to this exciting mission. (New York City, NY)
Clayton Homes is searching for their Director of Consumer Insights & Metrics whose key responsibility is to build foundational understanding of our customers and to guide enterprise-wide customer-centric decision making. Ultimately, this role is creating competitive advantage for the Company by delivering solid insights that help in defining the strategy, facilitating speed and accuracy in decision making process for lasting positive impact on the Company as a whole. (Maryville, TN)
Upside is hiring a Director of Customer Experience Engagement to assist them in the overall creation and leadership of their six-star customer experience framework. They are looking for a change agent to develop their culture of identifying customer pain points and opportunities to improve the customer experience. Upside is looking for inspirational thought leaders and communicators to define what great service looks like for their teams, and articulate the customer journey to influence partners. (Washington DC)
Exide Technologies is looking for a Director of Premier Customer Experience who will act as the lead for the America's with respect for quality initiatives, performance, and customer quality expertise. Lead Premier Customer Experience relationships with key OE and OES customers for all of Americas by ensuring management of scorecards and key improvement action identification. A successful candidate will develop strong customer relationships and manage customer satisfaction metrics. They will utilize a network of operations and engineering resources to evaluate products and processes, analyze root causes of deficiencies and ensure proper corrective actions are implemented in a timely manner. They'll participate in cross-functional team efforts to make improvements to products and processes ensuring the highest quality products are delivered to the customer. (Milton, GA)
Magnet 360 has an opening for a Director of Customer Experience who will be responsible for the management of their User Experience team, which falls within the greater Enable team of Delivery. Through strong team leadership, management skills and senior consulting experience, this Director is responsible for ensuring they provide best in class user experience consulting services and solutions to clients.
AAA Penn is seeking a Director of Member Experience to Lead AAA Central Penn membership acquisition and retention strategy, planning and execution. They will develop and manage the AAA member experience vision, roadmap, initiatives, and processes that ensure AAA's relevance and ease of doing business. They will work with internal and external partners to develop and execute best-in-class customer experience platforms and capabilities across all member channels. (Harrisburg, PA)
Xfinity Mobile is hiring a VP of Customer Experience Delivery and Operations to focus on delivery and operations of all aspects of the customer and employee experience. This role will lead a small team of CX dedicated individuals. This leader will drive the delivery and adoption of customer focused innovative and scalable solutions and will also help to ensure the delivery and adoption of process and operations improvement enterprise-wide. The ability to work across Comcast and its partners to gain insight regarding customer needs, employee needs, market perception of our products and services, operations and service gaps, product and operations requirements/processes, the current internal product development roadmap and launch plan. Collaboration with the Division and Regional customer experience teams and operations leadership is also a primary responsibility.
Design Center Inc. is seeking a Director of User Experience and Design to foster an environment of open collaboration and idea support. This is an excellent chance to shape UX culture at Design Center. The Director of User Experience and Design will have a strong background in the industry to assert credibility with customers and peers. You are a respected leader both for your voice and your ability to enhance and develop teams. You are smart, but don't always have to be the smartest person in the room. As Director of User Experience and Design, you will be self directed, motivated, and willing to be accountable for your results and those of your team. You are a strong customer advocate for the best user solutions possible. (St. Paul, MN)
CVS Health is looking for a Marketing Director, Customer and In-Store Experience to lead the Center of Excellence for CVS shopper based design: gaining cross-enterprise adoption through training and partnerships helping enable every part of the organization to be rooted in "think" customer.
They will partner with consumer insights to identify key shopper/patient barriers and collaboratively work cross-functionally (including retail design, operations, merchandising, pharmacy care, senior leadership) to gain alignment to solutions. (Woonsocket, RI)
RH Business Support is hiring a Director of Customer Experience to articulate a vision for customer experience, gain buy-in from other organizational leaders and effectively manage execution across multiple organizational teams. Additionally, they must be able to design and lead the customer experience and react to customer interactions for the purpose of meeting or exceeding customer expectations, thereby, increasing customer satisfaction, loyalty and advocacy. This leader must think customer first, have the ability to represent voice of the customer and understand their journey through their entire career, across multiple brands. They will directly manage the customer service function and be able to work with product, marketing, and technology leaders to execute initiatives that fulfill the comprehensive vision. (St. Louis, MO)
Blue Cross Blue Shield is seeking a Director of Experience and Strategy Design to lead the development of the enterprise consumer experience strategy and partnering with segment leaders to activate at the Local level. They will work with UX researchers, designers, market analysts, marketing, P&L owners and other stakeholders to design research programs that lead to new insights. (Indianapolis, IN)
Midcontinent Communications is hiring a VP of Customer Experience to lead and manage all aspects of customer service and support of the call center operations to deliver an exceptional customer experience, maintain a highly productive and engaged workforce, and drive operational excellence. They will design, implement and monitor strategies to continually improve and optimize the customer experience in all contact center interactions. They will Design, implement and monitor strategies to optimize processes and the workforce to deliver operational effectiveness and increase overall employee Net Promoter Scores. They will Inspire customer success across the company by representing the voice of the customer, aligning with other departments, and creating a company-wide customer feedback and response loop along with other CX related tasks. (Sioux Falls, SD)
Xero is looking for a Customer Experience Director who will be responsible for the Americas Customer Experience teams. This will involve providing day-to-day leadership to the Americas Core and Payroll Team Leaders and teams. You'll empower and motivate the teams to meet productivity and quality metrics on an ongoing basis, while they deliver outstanding customer support to Xero's customers and partners. You will work closely with leaders in other regions to ensure we have a consistent experience across our global sites. (Denver, CO)
Esurance is hiring a Customer Experience Strategy Director who will be responsible for steering the strategy, implementation and management of customer experience initiatives across the Esurance organization, accountable for dramatic improvement of customer satisfaction and loyalty. The Director is an evangelist for the customer experience and creates an executional practice and standards for the entire organization, ensuring all teams across the company make fact-based and ROI positive investments in customer-centricity. The Director leverages research and analytics, industry and market best practices, customer and business stakeholder feedback to facilitate or administer resources and initiatives required to create a great omni-channel, 360 customer experience that maximizes customer satisfaction and loyalty, delivers against Esurance's Brand Promise and Customer Value Proposition, and supports profitable growth. The position reports to the Chief Customer Advocate. (San Francisco, CA)
Carlson Wagonlit Travel is seeking a Sr. Manager of Customer Experience who will be supporting the custom research needs of the Customer Experience and Business Insight team as they relate to improving the overall experience for our customers globally. These goals will be achieved by leveraging a variety of primary and secondary methods and tools including panels, surveys, in-depth interviews, focus groups, verbatim analysis, etc. In addition, the need to triangulate customer attitudinal / perception data with actual behavioural information will be crucial. As part of the responsibility set, this role will facilitate the creation of customer experience advisory councils for both end customers as well as internal employees. The responsibility will further include leveraging these communities for a diverse set of engagements including interviews, surveys, user experience research and focused discussions. (Minneapolis, MN)
Anthem Inc. has an opening for a Director of Customer Care/Director Member Experience that will Bring the consumer promise to life by delivering consistent, personalized, accurate and effortless service to our members, providers, employers, and brokers on initial touch. They will commit, follow through and deliver on promises to our constituents. Deliver on our organization commitments, both internally and externally. And they will inspire greatness by hiring, retaining and growing our people to become an industry-changing service organization. They will cultivate a culture that promotes accountability, innovation, collaboration and continuous learning. (Denver, CO)
West Monroe has an immediate opportunity for a seasoned Director of Customer Experience in their Chicago office. This role entails significant responsibility in managing the client relationship at the executive levels while providing direction and oversight to project teams. They are seeking candidates with relevant consulting leadership and client development experience. Most importantly, candidates should be passionate about what they do and enjoy a fun, entrepreneurial environment. (Chicago, IL)
Betterment LLC is seeking a Head of Customer Experience to lead a highly complex and innovative multi-channel operation, including setting short and long term technology and automation strategies, for scaling efficiently and with a focus on delivering outcomes that drive top and bottom line growth, set the strategic direction for delivering gold-standard servicing experiences to our customers that reinforce Betterment's value proposition and competitive advantages, and build a support and service organization that is incredibly dynamic and capable of adapting and personalizing based on a deep understanding of each customer's goals and needs. (New York, NY)
Bond Brand Loyalty is hiring a Senior Customer Experience and Learning Strategist to help our clients build ever-stronger loyalty to their brands. In this role one will develop unique employee and customer-facing learning solutions. To do this, daily tasks could range from partnering with clients from a variety of industries to understand their needs and develop individualized solution blueprints, applying thought leadership and strategic thinking to client needs, building a strong, collaborative relationship with our clients, challenging and pushing them as appropriate, and creating solutions that meet our client's business needs across the disciplines of learning & development, customer experience, culture change and change management. (Mississauga, ON)
Jaguar is hiring a Customer Experience Program Sr. Specialist who will be reporting directly to the Director of Service and Parts. This position is responsible for partnering with Jaguar Land Rover North America's ("JLRNA") strategic business units, vendors and key customer segments to deliver retailer programs that drive personalized and differentiated customer experience in the marketplace. This position is responsible for all aspects of the assigned Retail Programs including defining the vision and strategy for the program that is supportive of the Jaguar Land Rover Canada's ("JLRCA") organization vision, mission and strategy, ensuring that the programs meet the key business requirements and are properly administered. The position is also responsible for working with JLRNA in selecting and recommending vendors and measuring and managing the operational and financial performance of the program to agreed goals.
Hudson's Bay has an opening for a Customer Experience Manager that will be in charge of their gift registry and Bridal event show and provide reporting and monthly executive summaries as it pertains to the gift registry and Kleinfeld. The role will also be responsible for event planning for Kleinfeld's bridal show, from start to finish, including managing KPI's, and running the event and conducting post event evaluation meeting. (Brampton, ON, CA)
The University of Calgary is seeking a Director of Alumni Programs and Services, Development and Alumni Engagement, that will ensure an alumni-centric experience across all UCalgary Alumni programs, events, and services. The Director is responsible for managing the programs and services team, providing strategic leadership across program development and implementation to create an alumni program for all stages of the alumni life cycle. He/she will also work closely with other members of Development & Alumni Engagement to provide thoughtful integration of alumni programming in other division initiatives.
Workday is seeking a Director of Customer Success as they grow their business of enterprise cloud applications for various business functions. They are looking for someone who is committed to bringing passion and customer focus to the business of enterprise applications that includes financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Some of these include organizations ranging from medium-sized businesses to Fortune 50 enterprises.
Rockport Networks are looking for a Customer Care Director to deliver a world-class customer experience to our rapidly growing customer base. We expect this leader to bring a level of energy and experience in relentless improvement, development of best practices and implementation of lean processes and quality execution. By demonstrating exceptional leadership skills, a passion for customer service and a proven methodology for building a culture of continuous improvement, this is a prime opportunity for an experienced customer care leader to make a significant impact on a growing company with a large market opportunity.
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