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This is page is updated around the 15th of each month...
Blue Cross Blue Shield Association (BCBSA) is launching a Consumer Experience Management Maturity Program and seeks a seasoned Consumer Experience Professional to help advance their improvement and innovation capabilities. This program will building the maturity of the foundational consumer experience management practices: consumer experience strategy, organization design, measurement, design, culture, and program delivery (Chicago, IL).
Lenovo is hiring a Customer Experience Program Lead who will work collaboratively with global leaders and CX focused team members across the geographies, business units, and functional teams, to transform Lenovo from a product-centric to a customer-centric company. The CX program manager will lead the design and implementation of CX processes, tools, measurement systems, and cultural initiatives to drive employee engagement in customer centricity. The role will leverage customer feedback to identify key pain points, set customer-centric performance goals, enable closed loop feedback with customers and into the business, and effectively communicate progress back to the organization (Raleigh, NC)
Travel Zoo is hiring a Customer Service Manager Customer Service Manager to lead customer care operation in support of Travelzoo members in the US and Canada. You understand service excellence matters and you are driven to deliver an outstanding member experience. You will share customer insights with our business teams across the enterprise to make it easier for members to do business with us, and will drive continuous improvements in service delivery and member satisfaction (New York, NY or Chicago, IL).
Clopay Building Products is hiring a Learning and Customer Experience Manger. The successful candidate will perform the following job responsibilities: evaluate existing learning experiences and recommend updates to align with company and departmental strategies, plan, organize and direct learning programs for associates in order to increase individual and organizational performance as well as improve morale and enhance skills. leverage innovative instructional design methods (i.e. on-line video, roll plays, etc.) to create and implement engaging and outcomes-driven learning experiences, along with many more (Troy, OH).
Mosaic is hiring a VP of Customer Experience who will be responsible for overseeing all aspects of Customer Service and Collections. You will work in a highly collaborative and mutually supportive environment to help people profit from the growth of solar energy as well as reduce the costs of solar adoption. We are looking for a strong leader with experience building world class customer support and customer success processes and systems (Oakland, CA).
Conn's HomePlus is hiring a Vice President of Customer Experience who is responsible for leading and managing the customer experience/service function to support and align Conn's retail, service, distribution, and credit operations. This position will work closely with division leaders to improve the organization's ability to exceed customer expectations at all levels (The Woodlands, TX).
Marriott International is searching for a Vice President, Innovation (Customer Experience & Design) who will serve as a key leader on the Experience Design + Innovation (EDI) team driving both creative and innovation strategy for Marriott's brands in order to deliver seamless and compelling consumer experiences. This position will lead diverse projects focused on brand-driven experiences, leveraging consumer insights to deliver experiential outcomes which meet both consumer and business needs (Bethesda, MD).
Zipcar is hiring a Vice President of Product and Member Experience. The role is responsible for leading the global product & experience group, managing and inspiring UX, product and engineering to continually measure and improve the core Zipcar member experience consisting of products and delivery channels, such as reservations, mobile, web, car, customer support, payments and more (Boston, MA).
Charter Communications is hiring a Vice President of Program Management, Customer Care who sets vision and direction for team by ensuring programs/projects are prioritized, managed to completion and implemented on a timely and performance-enhancing measurable basis. Develops and implements strategic plans and objectives in alignment with corporate strategy (St. Louis, MO).
New Relic Inc. is looking for a Vice President of Customer Success for Key Accounts who will drive and evolve Key Accounts customer success function, acting as a catalyst to improve the quality of services and overall customer experience for top Enterprise customers. As VP of Key Accounts function within the Customer Success Organization, you will manage a team 5 Senior Customer Success Managers directly, while working closely with other customer-facing teams (Sales, Support, Services) to combine strategy and execution to ensure our customers are as successful as possible, right from the start (San Francisco, CA).
Redbox is hiring a Vice President of Customer Strategy, Analytics & Engagement. This role will be a dedicated brand resource responsible for partnering across functions to develop and implement a CLM strategy and program that successfully builds profitable, long-term customer relationships. S/he will lead the development and utilization of customer analytics, customer profiling, loyalty programs, segmentation and other analytical techniques to drive significant gains around customer insights, promotions, retention, acquisition and loyalty (Oak Brook, IL).
24-7 InTouch is looking for a Director of Customer Experience. The successful candidate will will be a leader in contact center innovation, and have strong strategic vision and the ability to translate voice of the customer feedback into tangible gains. This will be achieved by driving customer satisfaction, and guiding clients through the process of strategic vision. In addition, the CXD will have demonstrated a proven ability to add value through leading edge thought leadership in an enterprise level environment (Winnipeg, Manitoba).
Wananesa Insurance is hiring a Senior Customer Experience Specialist who is responsible for driving continuous improvement in the customer experience by leading the development and ongoing maintenance of the Voice of the Customer program to resolve customer experience interactions, leading to an exceptional and consistent customer experience for Wawanesa (Winnipeg, Manitoba).
Operasoft est recrute un spécialiste de l'expérience client. Dans votre rôle , vous agirez à titre d'agent de liaison entre l'équipe de développement de logiciels Operasoft et nos clients. Vos solides compétences en communication et gestion de projets vous permettront d'avoir une compréhension approfondie des besoins de nos clients, de colliger leurs exigences, de les documenter et de vous assurer que les projets d'implantation sont menés à terme, tout en respectant la portée, les délais et le budget (Laval, Quebec).
VIA Rail Canada is looking for a Customer Experience Manager to manage, supervise, coach and develop Customer Experience staff in the performance of a broad range of customer service touch point activities related to On-train and Stations Operations, including overseeing the crewing of VIA Rail trains in the Central Region, conducting employee performance and regulatory audits, overseeing Union Station staffing levels, on time departures, handling emergency response, customer issues and platform management (Toronto, Ontario).
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