Genuent is looking for a Customer Experience Program Analyst. This role will provide consulting services on one or more technical specialties such as usability, interaction or visual design, prototyping or content. Leads project teams to define and document site architecture, navigation elements, content strategy, map user flows, and propose best practices in usability and interactive design based on a deep understanding of customer needs. Recommends innovative solutions that balance customer needs with business viability and technical feasibility. Creates exceptional user experiences that result in market differentiation and efficiency improvements while maintaining brand standards and meeting business objectives.
MailChimp is looking for a Senior Director, Customer Experience. The Senior Director of Customer Experience is responsible for defining, measuring, and driving a world-class customer experience for Mailchimp across every customer touchpoint. You will lead and grow a team that will identify and drive the optimization of key customer-facing areas to connect the dots across the brand from marketing the brand, to using the product, to help supporting the customer. This team will be responsible for the management and delivery of the CX strategies, tools, concepts, and measurement.
CAS is seeking a Senior Director, Customer Experience. CAS is currently seeking a Senior Director, Customer Experience. This position will be located in our headquarters in Columbus, Ohio. Customer Experience works across functions to improve the overall customer journey, on a touchpoint basis, by improving, optimizing and automating processes to improve our overall value to the customer. The Senior Director of Customer Experience will report to the President and be responsible for executing the strategy to transform CAS to a Customer-Focused company.
Neighborhood Health Plan of Rhode Island is looking for a Customer Experience Manager. The Customer Experience Manager supports the organization in elevating, expanding and enriching a customer-focused environment, helping empower members to become successful health care consumers. He/she will develop, lead, and manage the Member/Customer Experience Program. He/she manages cross-departmental teams of assessment, reporting and implementation specialists to complete the required work (no direct reports).
Creative Circle is looking for a Director of Customer Experience. The Director of Customer Experience will have 8+ years in customer experience, UX, and/or e-commerce. In this role, the successful candidate will deepen customer relationships and lead the reshaping of the company's digital efforts. They will lead the user experience practice, including research, usability testing, wire-framing, and much more. The Director of Customer Experience will have the opportunity to build out a team of digital and user experience professionals and fully impact the future of the digital and customer experience departments.
(St. Louis, MO)
WunderLand Group is looking for Customer Experience Director, HCP. We are looking for a Director of Consumer Experience with strong B2B and HCP experience to join their in-house Marketing team. The Director, Consumer Experience acts as the company's champion for creating customer experience plans for healthcare providers and other healthcare networks.
Tronc, Inc. is looking for a Director, Customer Experience. Tribune Publishing, publishers of world-class media brands like Chicago Tribune, New York Daily News and Baltimore Sun is seeking a dynamic and engaged leader to be a catalyst for the company's overall customer experience strategy, serving as the voice of the customer, articulating and executing our long-term customer vision, optimizing customers' experiences with our products and services, and impacting our brand strength, revenue and growth. This role will report to the CMO and work alongside all operating business units.
Dirty Lemon is looking for a Director of Customer Experience. As Director of Customer Experience, you will represent the tone of voice for our brand by taking ownership of the back-end infrastructure of our sales and communication portal. This includes responding to and organizing the stream of inbound conversations along with strategizing routine outbound communication to improve retention and maximize reorder rates with current customers.
(Angels Camp, CA)
Enterprise Rent-A-Car is seeking a Director of Design Strategy - Customer Experience. The Director of Design Strategy will oversee the practice of human-centered design across Enterprise Holdings. The director will implement a design thinking mindset across the organization and provide oversight and strategic direction to the various design practices at the company including experience design, service design, and interactive design. The director will lead and develop a team of managers and designers impacting change in the physical, human, product, and digital areas of the company.
(St. Louis, MO)
Purple Innovation is seeking a Director - User Experience. We are looking for a highly experienced and proven leader to join our eCommerce department as the head (Director) of our UX Research, Strategy and Design organization. In this role, you will have two primary responsibilities; determine the right experiences we must create to support our business needs and customers shopping journeys then, ensure they are created in a way that exceeds their expectations and drives outcomes.
Waste Management is looking for a VP, Customer Experience. This position is responsible for developing a world-class customer experience enabled by industry leading capabilities, processes and technology. Responsible for the strategic vision and objective guardianship over the customer experience. Oversees all components of the customer journey to shepherd its alignment with WM's customer focus value. Leads the Customer Experience organization to provide innovative experience solutions delighting the customer and supporting Waste Management's growth goals.
Quip is seeking a Manager, Customer Experience. The ideal candidate will lead a team focused on delivering exceptional customer experience. You will lead, coach and inspire a team of coordinators and associates. You will oversee overall support queue performance, customer service training, quality program management, escalations from our Tier I operations teams, and develop programs to enhance the end-to-end customer experience. You design and optimize the customer experience across account on-boarding, order management, fulfillment, and dispute processes and other future areas. You will possess a strong sense of urgency and adapt to a fast-paced environment. You will report to the Director of Customer Experience and play a critical role in team culture, people development and our future direction.
Oxford Properties Group is looking for a Director, Global Customer Service Excellence. In this role you will connect the economics of our real estate businesses by influencing our global organization in creating distinctive customer experiences, reducing churn and improving the cost to serve customers. Most recently, our team has won industry recognition for our excellent Customer Service Program including BOMA Toronto (4 years in a row), National Pinnacle Award (3 out of 4 years), 2018 CSPN Customer Centric Culture Award and 2018 Customer Engagement Award. Across business lines and around the world, Oxford's team embraces the complex and tackles opportunities with speed and agility. We get stuff done, and have fun doing it.
Lee Hecht Harrison Knightbridge is looking for a Customer Experience Manager. Our distribution client located West of the Greater Toronto Area is seeking a Customer Experience Manager who can transition quickly into this fast-paced and hands-on position which has been newly created. The Customer Experience Manager will report to senior level operational executives and oversee various functions including but not limited to Customer Service and Distribution. The Customer Experience Manager will have the opportunity to play a key role in every facet of interaction with prospective, existing and past customers.
Manulife is looking for VP Customer Experience. At the core of our Canadian Segment strategy is to put the customer at the center of everything we do. Our Customer Experience organization is at the forefront of bringing this to life. We support all business lines within Manulife Canada including Insurance, Manulife Bank, Group Benefits and Retirement Solutions, as we strive to deliver exceptional service with every interaction and to enable our strategies through the delivery of a world class customer experience. This leadership role is an incredible opportunity to have significant, strategic impact on our organization and customers.
(Nova Scotia, Canada)
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