See the latest job openings...
This is page is updated around the 15th of each month...
Lenovo is hiring a Customer Experience Program Lead who will work collaboratively with global leaders and CX focused team members across the geographies, business units, and functional teams, to transform Lenovo from a product-centric to a customer-centric company. The CX program manager will lead the design and implementation of CX processes, tools, measurement systems, and cultural initiatives to drive employee engagement in customer centricity. The role will leverage customer feedback to identify key pain points, set customer-centric performance goals, enable closed loop feedback with customers and into the business, and effectively communicate progress back to the organization (Raleigh, NC)
Spirit Airlines is hiring a Customer Analytics and Modeling Senior Analyst who will be responsible for identifying and executing strategic projects that generate actionable customer insights for business units across the company as well as performing hands on analysis of passenger data to develop insights and make recommendations on areas for optimization, both for the marketing team and cross functional business partners, as needed (Miramar, FL).
Intermedia is looking for a Director of Customer Experience. The candidate must have an ability to take on strategic and operational responsibilities to ensure Intermedia customers are loyal and satisfied. This person will lead our company-wide "Worry-Free" customer experience program, embedding the philosophy in the company, capturing and categorizing the Voice of the Customer, analyzing the feedback, collaborating with touch point owners to ensure a Worry Free experience, managing continual improvement projects based on customer feedback (Mountain View, CA).
VMware is hiring a Survey Operations Program Manager / Team Lead in Costa Rica. This person will manage projects / programs, surveys and customer experience initiatives for the team, as well as serve as a team lead to our survey operations function and Costa Rica based team. This position will report to the Senior Manager, Customer Advocacy (Heredia, Costa Rica).
Confidential Mfg Co is hiring a Senior Vice President of Customer Experience who will be responsible for creating a world class customer experience strategy, culture and team that differentiates the company in the marketplace. This role reports directly to the CEO NA and will be responsible to lead/create the following: Voice of the Customer, Strategy Development / Brand Values, Culture Shift / Employee Engagement, and Leadership (Cleveland, OH).
Liberty Mutual Insurance is looking for a Customer Experience, Claims Senior Business Analyst to join a high performing group that is empowered to create a world class customer experience. The Customer Lifecycle Management team builds rich insights based on voice-of-customer research, and then designs an ideal future state experience using design thinking principles. The individual in this role will support the design of highly innovative and visible projects that are transformative to the customer experience, working with cross-functional partners and creating organizational buy-in (Boston, MA).
Sacunas is hiring a Principal Experience Researcher. The team uncover users' deepest needs, drivers and pain-points - always objective and curious about people, processes, and technologies.
The right candidate has a toolkit of qualitative and quantitative research methods that includes data-driven persona and archetype development, ethnographic observation and contextual inquiry, journey mapping, survey design, and usability testing (Harrisburg, PA).
American Bath Group is hiring a Director of Customer Care. The Director of Customer Care position is responsible for maintaining effective customer service and support for all internal and external American Bath Group customers by utilizing excellent, in-depth knowledge of company products, processes and programs as well as team members within the Customer Care Department (Arlington, TX).
American Bath Group is hiring a Customer Care Manager to provide excellent customer support and to lead the facilitation of the idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations (Arlington, TX).
Prudential Financial is hiring a Director of Customer Experience. If you admire well-written emails, obsess over image size and aspect ratios, get annoyed when web pages don't make sense and have a frequent urge to redesign shopping cart interactions, you have found the job you always wanted. You are not a designer. Not a marketer. Not even a product manager. Your job is harder. You think end to end customer experience (Newark, NJ).
InterContinental Hotels Group is hiring a Vice President of CRM and Customer Experience. The role will Develop and implement 3-year customer marketing and CRM strategies to lead high value guests into a growing relationship with and usage of IHG brands. Lead the development and overall strategy for the Company's customer relationship management (CRM) initiatives across all customer touchpoints and channels to gain incremental share of customer (Atlanta, CA).
Microsoft Canada is hiring a Customer & Partner Experience Manager. In addition to being the chief customer and partner advocate and helping to lead CPE planning and execution in partnership with CPE lead & leadership team, the role also drives cross-segment focus and improvements including focus areas such as account transitions, customer journey mapping, end of support, culture projects, etc. (Mississauga, ON).
Ikea Group is looking for a Customer Experience Manager to puts the customer and their needs at the heart of everything we do. Optimize sales and long-term profitability through focus on customer experience within multi-channel expansion by leading the Customer Experience organization including Customer Relations, Customer Support Center, and the Web & Digital and Ecommerce teams (Burlington, ON).
Are you located in Europe? Check out our UK Career List.
Do you have a Customer Experience career opportunity? Post it on our job board.