Crowe LLP is seeking a Voice of Client (VOC) Research Manager. The Crowe LLP Client Experience (CX) team is looking for a VOC professional to add to Crowe’s award-winning CX Team. This position will work with Crowe personnel across the firm to better meet their needs when it comes to surveying our clients and having access to reports and information that will allow us to serve our client’s needs. This hands-on position requires an in-depth understanding of research methodologies, the tools used to survey and analyze survey data, excellent communication skills, and innovative approaches to how we have access to client’s needs and expectations.
Hughes Network Systems is looking for a Manager - Customer Experience. This position, located at our Gaithersburg, MD office, focuses on Customer Experience escalation practices, designed to identify problem trends driving the resolution back to the source. This role involves interactions with engineering, customer care, billing, systems design, and quality control.
Beyond Proper by Boston Proper is seeking a Customer Experience Center Director. The ideal CECD candidate will develop and lead innovative strategies that deliver a consistent and trusted service experience to Beyond Proper's customers while balancing management, efficiency, day-to-day interactions and cost-effective operations. This individual will focus on fostering a culture holding true to the Beyond Proper values that the Customer Experience Center team will embody in every interaction they have, acting as advocates for the Beyond Proper brand from service, sales and styling. A strong work ethic, ability to work in a fast-paced environment, effective communication and outstanding selling, operational and technical skills are paramount to this position.
(Boca Raton, FL)
Texas Health Resources is seeking a Product Development Leader. This position is responsible for driving digital product and feature priorities across the spectrum of Texas Health Resources' digital and consumer experience, including web, mobile and social. In the quest to maximize user satisfaction and engagement, this position will integrate digital best practices, usability studies, business and consumer needs and benefits, and market analysis into digital product requirements. This position will leverage web metrics and consumer data to drive decision making and strategy results in highly effective, and continuously improving, digital applications.
GE Appliances is looking for a Senior Director, Ownership Experience (CX). The purpose of the GE Appliances Senior Director, Ownership Experience role is to optimize consumer loyalty and advocacy, accelerate digital transformation by imprinting consumer-centric principles on all initiatives and across all consumer touch-points. The Senior Director, Ownership Experience will be responsible for mapping out the future state of the owner journey, which includes leading, monitoring and ensuring execution of the owner experience Initiative plan.
West Monroe Partners is seeking for a Call Center Consultant. The ideal candidate will possess the ability to lead a project team while staying focused and multi-task oriented in a fast-paced environment. The candidate will also need to possess exceptional verbal and written communication skills to effectively communicate with client personnel, senior management and the project team. The candidate must have relevant experience and familiarity with contact center, CRM and customer MDM, preferably in healthcare, financial services and utilities. He/she should also have experience working with clients to create financial models and develop risk mitigation approaches and strategies to help them manage investment risk and promote strategies to justify investments and solutions.
Prudential is looking for a Vice President, Customer Experience (WSG). The Vice President of Prudential's Workplace Solutions Groups (WSG) Customer Experience (CX) Practice Team reports into the Head of WSG CX. He/she is responsible for leading a team of a dozen professionals to identify, define and implement short and long-term omni-channel CX enhancements for WSG's Group Insurance and Retirements Business-to-Business and Direct-to-Consumer customers. The primary goal of the team is to "Know Our Customers," "Listen to Our Customers," and "Make Things Easier for Them." The role requires an understanding of the business units and enterprise initiatives it supports and strong partnership w/in the broader Marketing/Communications/CX team as well as the various IT and service organizations, the centralized Customer Office, etc. that are required to execute.
(NJ, CT, PA)
HP Incorporated is seeking Customer Experience (CX) Program Management Lead/ CX Platforms. We are currently in search of a Customer Experience Program Manager with experience in deploying pan organizational SW platforms and processes within a large organization. The right candidate will have led the business implementation and integration of an enterprise cross functional SW platform as well as development of processes to realize the greatest benefit. This role is not an IT oversight position, rather one that aligns the business requirements with a cross functional solution. There are several businesses you must coordinate to deliver an end to end view into the customer for multiple HP stakeholders. This will require you to be relentless and unwilling to accept setbacks while maintaining collaborative working relationships with your key stakeholders. This role will test your ability to influence and achieve alignment at the highest of levels within HP.
Microsoft is looking for a Director, Market Research. Microsoft's Customer and Market Research (CMR) team is looking for a thought leader in customer satisfaction measurement and analysis - someone who will not only advance our customer insight's program, but someone who will also substantially contribute to Microsoft's objective of becoming more customer obsessed. In this role, you will be joining one of the largest and most innovative insights departments in the world. Our people are research and analytical professionals with a strong consultative approach who thrive on tackling significant business opportunities and influencing decision makers at all levels. They are intellectually curious, analytical, impact driven, persistent, and not shy about sharing their opinions and recommendations. And, they are passionate about developing themselves, their careers and their profession.
Janus Henderson Investors is seeking a Director, Client Experience - Journey and Design Thinking. The Director Client Experience - Journey & Design-Thinking Coach will be responsible for prioritizing journeys that align to business needs and serving as key facilitator of the client journey transformation by adopting and leading a zero-based design approach. This leader will have a key role leading various stakeholders across the organization to achieve the business objectives defined in the global Client Experience strategy.
Alpha Sights is seeking a Client Insights Manager. As Customer Insight Analyst, your mission will be to gather, organize and disseminate key client feedback and market intelligence for our leadership team. This is a mission-critical role to ensure AlphaSights leadership can recognize patterns and spot trends, stay abreast of the latest market developments and make well-informed strategic decisions. To accomplish this, you'll need to develop processes, workflows and digital tools to ensure sustainable and effective gathering, organizing and dissemination of information.
(New York City, BY)
SquareTrade is looking for a CX Director of Quality - Training-Content. As CX Director of Quality-Training-Content you will actively manage, lead, motivate and develop a team of over 50 quality coaches, trainers, and managers. You will have the critical role of continuously improving the customer-facing functions at SquareTrade by being directly responsible for how those teams learn, retain, and access information. You will inspire and reinforce support by improving front-line training, content, tools and underlying systems.
(San Francisco, CA)
Balsam Brands is seeking a Director of Global Customer Care. At Balsam Brands, our customer is at the center of everything we do. As Director of Global Customer Care, you'll get to focus on creating effortless experiences by serving as an advocate for our customers as we make changes to our brand experience. You will drive consistent customer service delivery across the business globally and will be at the forefront of defining, creating, and leading the implementation of strategies that improve the experience for our customers.
Volvo Group is seeking a Customer Experience Improvement Manager. The Customer Experience Improvement Manager (CEIM) is an experienced professional with extensive achievement in driving systemic improvements in Customer experience and quality processes within large organizations. The CEIM will be responsible for improving specific assigned customer experience outcomes. The CEIM will work extensively with cross-functional teams in Uptime and Customer Support (UCS) organization as well as throughout North American sales operations to develop and align Customer Journey maps, Service blueprints, Value stream maps and process maps, through facilitating workshops and interviews to collect information, identifying improvement areas and leading change management projects.
Tourneau is seeking a Customer Experience Manager. The Customer Experience Manager is responsible for partnering with the Store Director in maximizing store profitability by focusing on Tourneau's key strengths as they relate to the client experience. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and fun environment for the discerning client. This includes enthusiastic, presentable and knowledgeable Sales Professionals that understand the client, attractive and inviting displays, as well as clean and well-lit stores with the best selection of watches for the local market. An outstanding client experience also includes fully satisfying the client as it relates to the servicing of a new or existing watch. It is crucial that the Customer Service Manager focus on developing a long-term relationship with the client that is based upon trust so that the client is more likely to think of purchasing from the store in the future. This includes strategically following-up with clients and handling escalated issues with outstanding diplomatic skills and supporting the Sales Professionals in going above and beyond for the client.
(New York City, NY)
Exact Sciences is looking for a Director, Customer Experience. The Director, Customer Experience serves as the voice of the customer for Cologuard® to implement strategies to deliver world-class customer service. This role is responsible for establishing and maintaining world-class customer service by continuously improving patient, provider, and payer experience.
SallieMae is looking for a Senior Director, Customer Experience. The Senior Director of Customer Experience (CX) will lead, influence and drive the organization to work together for optimum customer experience delivery in an omni channel environment. They will build and lead a team of experts in the CX discipline, bringing new thinking to shape the end-to-end customer experience across all touch-points in the life cycle, defining target experience at each touch-point to ensure a holistic experience. This role will leverage key data (i.e. personas, journey maps, surveys, research, etc.) to identify key opportunities for improving the customer experience in support of the company's Customer Centricity strategy. In addition, the CX Senior Director will be an advocate for customers, working cross-functionally with business partners to affect change via people, policy or system changes to improve the customer experience, all through the customer lens.
TSYS is looking for a VP of Customer Experience. The Vice President, Customer Experience is responsible for driving the customer-centric culture at NetSpend. He or she will set the strategic direction for NetSpend's Customer Experience. The VP of Customer Experience will be the chief customer advocate within the company and to external constituents.
PayPal is looking for a Senior Director, Consumer Experience. We are rapidly evolving the suite of credit offerings and are looking for a Sr. Director of Consumer Experiences to redefine Customer journeys & experiences. As the Sr. Director, Consumer Experience, you will lead the vision, strategy, design, and execution of Customer touchpoints for our global product portfolio. You will build innovative experience flows, front-end capabilities, and own the experimentation portfolio. You will drive availability, and adoption, depth, and engagement with credit products across PayPal & partner properties.
(San Jose, CA)
GoDaddy is looking for a Customer Experience Strategy. As the Director of Customer Experience (CX) Strategy, you will drive the strategy, financial implications, and testing of new business models and experiences to manage our global customer base with a primary focus on moving GoDaddy towards a subscription business model. In this role, you will work in partnership with our product team and Customer Experience Strategists to create a true end-to-end experience for how our 17+ million customers in 56 markets interact with GoDaddy during the key purchasing experiences. You will own the financial and strategic impacts of these business changes. The Senior Director will report to our VP of Customer Experience at GoDaddy.
BMO Financial Group is seeking a Manager, Customer Experience. The Manager of Customer Experience and Digital Products is accountable to execute the customer experience (CE) strategy and primarily responsible for CE enhancements, implementations, and recoveries both for the US and Canadian Retail Payments Team
Just Energy Group Inc. is looking for a Director Retention and Customer Experience. The Director will guide regional efforts to supply a meaningful, profitable customer experience to a base of ~400k customers. The Director will act as the voice of the customer and will lead evaluation and implementation of strategies that delight customers while increasing profitability and extending customer lifecycle.
Fleet Complete is seeking a Global Director Customer Experience. The Global Director Customer Experience will be the prime advocate for Fleet Complete customers and prospects so they can have simple, clear and valuable customer experiences under a new operating strategy and in a new business model. While there are several metrics that will define success, NPS will be your focus!
Valtech North America is seeking a VP of Customer Experience. As our VP Customer Experience, you will be responsible for building our customer experience practice - you own the team, you set the culture. We want someone who still wants to play the game - not just coach. You hands-on and capable of translating client business requirements into an actionable blueprint that defines the user experience communicates the vision and design for the digital experience.
Cogeco Peer 1 is looking for a Bilingual Customer Experience Manager. This role must have a solid understanding of the operation's processes established to support the customers and help the customer to successfully navigate them. The Customer Experience Manager will also identify areas of concern for the customer and support the rest of the operational teams as they address changes to better support CP1 customers. The Customer Experience Manager (CEM) must understand contractual obligation including Service Level Agreements (SLA) and be able to identify metrics, analyse and produce reports on the compliance to said metrics.
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