Princeton University is seeking a Director, Customer Experience. The Director of Customer Experience is a new position in University Services that will lead the implementation and growth of this integrated Service Center and be responsible for developing customer service strategies for all departments within the division. With the goal of ensuring a consistent, accurate, and timely delivery of information and services, the Service Center team works across campus departments to complement the customer-facing systems, services, and resources available.
Top B to C Retailer is seeking a VP, Customer Experience. The Vice President of Customer Experience will develop and execute a comprehensive strategy for the customer experience including the call center, ensuring a seamless and differentiated customer experience is provided regardless of contact channel. Responsible for the management and oversight of all teams including workforce, inbound teams, outbound teams, BPOs, support functions, training, and quality assurance to ensure job functions are performed in accordance with the Company mission and vision.
Infinite Campus Inc. is looking for a Manager, Customer Success. Customer success is vital to any company's long-term sustainability as a business. Customers expect to receive value out of the service they invest in from Infinite Campus Software. The Manager, Customer Success must own this effort of driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).
Compeer Financial is seeking a VP of Client Experience. This position is responsible for facilitating ownership of client experience excellence throughout the organization, aligning it with strategic client segments' expectations and goals for seamless, transparent and frictionless experiences that sustain mutual growth. Leads the Client Experience team to create and implement strategies designed to improve the client experience, including digital satisfaction and conversion.
Disney Streaming Services is looking for a Director Customer Experience Operations. Working within the Disney Streaming Services team and reporting to the SVP of Business Operations, this individual will collaborate cross-functionally with the entire Disney DTC service team, the broader Disney Streaming Services team, as well as groups and stakeholders from business units across The Walt Disney Company. The Director, Customer Experience Operations will partner with the Customer Experience delivery group and will be accountable for ensuring the delivery of Continuous Improvement programs, a Tools and Technology roadmap, effective self-service channel management, program Management, and insightful data Analytics to drive the continuous improvement agenda across both Disney+ and ESPN+.
(New York City, NY)
MetroPlus Health Plan is seeking a Senior Director of Customer Experience. The Senior Director of Customer Experience is a highly strategic role that enables the organization's leadership to work most effectively with stakeholders and fulfill their commitments to the New York City Health & Hospitals System. Serving as the customer experience authority driving customer strategy, the Senior Director of Customer Experience uses insights to impact corporate and customer strategy, aligning deliverables to customer values, thereby maximizing customer acquisition, retention and profitability.
(New York City, NY)
Architect of the Capitol is looking for a Management and Program Analyst (Customer Experience). The Management and Program Analyst (Customer Experience) will serve as the agency expert on customer experience and will utilize excellent interpersonal skills in working effectively with AOC staff, management and executives to lead the implementation and refinement of the AOC's customer experience framework and strategy, building on industry best practices and lessons learned to transform AOC's internal and external customer experiences to create a best in class customer experience (CX) organization.
FCT is looking for a Customer Experience Specialist. If you are passionate about helping shape customer experience "CX" direction and enabling teams to both improve and deliver exceptional experiences, this new role is for you. You will partner closely with various teams to discover actionable insights through the synthesis of both qualitative and quantitative data derived from interactions across the entire customer journey/lifecycle. You will shape insights into compelling narratives in the form of reports and presentations that help direct where we need to focus our CX efforts. Additionally, you'll get to work with a variety of teams including Marketing, IT, Finance, Product, Operations and our team of CX Advisors to drive CX improvement processes, projects and programs across the organization.
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