Blue Cross Blue Shield of Michigan is seeking a Customer Experience Design Manager. The Manager of Customer Experience Design will lead CX improvement initiatives using human-centered, lean startup methodologies. This is a role focused on holistic, omni-channel experience design from concept to production. This CX Design Manager will be responsible for leading internal project teams and cross-functional "design sprint" teams to improve every stage of the end-to-end customer lifecycle. This role requires hands-on strategy formulation, sprint design and facilitation, journey and concept design, qualitative research and partnering on implementation.
Beyond Proper by Boston Proper is seeking a Customer Experience Center Director. Beyond Proper by Boston Proper is looking for a talented individual with call/sales center and leadership experience to be a strong brand and customer advocate, operations leader, and customer experience enthusiast. The ideal CECD candidate will develop and lead innovative strategies that deliver a consistent and trusted service experience to Beyond Proper's customers while balancing management, efficiency, day-to-day interactions and cost-effective operations. This individual will focus on fostering a culture holding true to the Beyond Proper values that the Customer Experience Center team will embody in every interaction they have, acting as advocates for the Beyond Proper brand from service, sales, and styling. A strong work ethic, ability to work in a fast-paced environment, effective communication and outstanding selling, operational and technical skills are paramount to this position.
(Boca Raton, FL)
Texas Health Resources is seeking a Product Development Leader. This position is responsible for driving digital product and feature priorities across the spectrum of Texas Health Resources' digital and consumer experience, including web, mobile and social. In the quest to maximize user satisfaction and engagement, this position will integrate digital best practices, usability studies, business and consumer needs and benefits, and market analysis into digital product requirements. This position will leverage web metrics and consumer data to drive decision making and strategy results in highly effective, and continuously improving, digital applications.
GE Appliances is looking for a Senior Director, Ownership Experience (CX). The purpose of the GE Appliances Senior Director, Ownership Experience role is to optimize consumer loyalty and advocacy, accelerate digital transformation by imprinting consumer-centric principles on all initiatives and across all consumer touch-points. The Senior Director, Ownership Experience will be responsible for mapping out the future state of the owner journey, which includes leading, monitoring and ensuring execution of the owner experience Initiative plan.
Second To None is seeking a Senior Director, Sales, and Marketing. This senior leadership role will provide leadership and coordination of the company's sales and marketing functions. Marketing oversight to include product evolution, thought leadership, brand building and demand generation. Business Development to include account pursuit strategy, relationship cultivation, and revenue generation. The individual will determine effective marketing and sales strategies, guide, and mentor inside sales resources and monitor and analyze sales and marketing activity against goals. The role requires some travel and excellent organizational, interpersonal, visioning, creative and persuasive skills.
(Ann Arbor, MI)
West Monroe Partners is looking for a Call Center Consultant. The ideal candidate will possess the ability to lead a project team while staying focused and multi-task oriented in a fast-paced environment. The candidate will also need to possess exceptional verbal and written communication skills to effectively communicate with client personnel, senior management, and the project team. The candidate must have relevant experience and familiarity with contact center, CRM and customer MDM, preferably in healthcare, financial services, and utilities. He/she should also have experience working with clients to create financial models and develop risk mitigation approaches and strategies to help them manage investment risk and promote strategies to justify investments and solutions.
Prudential is looking for a Vice President, Customer Experience (WSG). The Vice President of Prudential's Workplace Solutions Groups (WSG) Customer Experience (CX) Practice Team reports into the Head of WSG CX. He/she is responsible for leading a team of a dozen professionals to identify, define and implement short and long-term omni-channel CX enhancements for WSG's Group Insurance and Retirements Business-to-Business and Direct-to-Consumer customers. The primary goal of the team is to "Know Our Customers," "Listen to Our Customers," and "Make Things Easier for Them." The role requires an understanding of the business units and enterprise initiatives it supports and strong partnership w/in the broader Marketing/Communications/CX team as well as the various IT and service organizations, the centralized Customer Office, etc. that are required to execute.
(NJ, CT, PA)
GATX is seeking a Director, Customer Experience. We are known as a worldwide leader in leasing transportation assets and control one of the largest railcar fleets in the world. The key to our long-term growth and success is attracting and retaining the most talented people from around the world. We seek individuals who are creative, intuitive, driven, intellectually curious and eager to join a dynamic organization where high-quality work, collaboration and dedication are deeply woven into the corporate culture. This key role, which reports directly to the Chief Commercial Officer, leads the customer experience and brand management for GATX Rail North America, strengthening the value proposition and differentiating GATX in the railcar leasing industry.
TSYS is looking for a VP of Customer Experience. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - we may have the right place for you. The Vice President, Customer Experience is responsible for driving the customer-centric culture at NetSpend. He or she will set the strategic direction for NetSpend's Customer Experience. The VP of Customer Experience will be the chief customer advocate within the company and to external constituents.
Paypal is looking for a Senior Director, Consumer Experience. As the Sr. Director, Consumer Experience, you will lead the vision, strategy, design, and execution of Customer touchpoints for our global product portfolio. You will build innovative experience flows, front-end capabilities, and own the experimentation portfolio. You will drive availability, and adoption, depth, and engagement with credit products across PayPal & partner properties. You are passionate about great design, rely heavily on data to make decisions, and are a great people leader. You will create experiences that set industry standards for visual design, clarity and comprehension, and efficiency and productivity. You should be a thought leader in the online commerce space, comfortable setting direction, and strategy across a wide range of constituencies, leading a global initiative portfolio, and using your consultative & relationship-building skills with partners both internal and external to PayPal.
(San Jose, CA)
Curalate is seeking a Director of Client Experience. Curalate is looking for a Senior Client Solutions team member with a demonstrated ability to grow relationships, drive client health metrics, and thrive in a scaling company. You'll be talking to partners at some of the world's most notable brands, building relationships with executives and decision-makers, and driving adoption of a product that helps grow brand affinity, social engagement, and revenue.
Unified is looking for a Customer Experience Manager. As Customer Experience Manager (CXM), you will work closely with our customers on software onboarding, adoption, training, to help prove business ROI of our software products. CXM's proactively drive software use and are always focused on maximizing the return on a customer's technology investment. CXMs are responsible for ensuring the overall software satisfaction for a portfolio of customers.
(Los Angeles, CA)
Volvo Group is seeking a Manager Customer Experience. The purpose of this job is to effectively capture the Voice of the Customer and clearly communicate this feedback throughout the organization so that customer loyalty is maximized and the value proposition of the Volvo and Mack brands is fully realized and supported. Additionally, this position is responsible for understanding key activities/service performance metrics for dealers and the potential impact these activities have on the customer experience.
Firehost, Inc. is looking for a Customer Experience Manager. Customer Experience Manager's (CXM) are responsible for managing the customer relationship as it relates to the delivery of Armor services and building the strategic partnership within the CXM's customer portfolio. The CXM represents both the customer and Armor when interfacing between the customer and the Armor Operations teams, perfecting the art of advocacy and balance. The CXM maintains regular contact with his/her customers, is the first point of operational escalation and surfaces additional growth opportunities to appropriate business teams to action.
ICF is seeking a Director of Customer Experience. The Director, Customer Experience will lead a team of Experience Strategists, Researchers & Designers in driving our CX agenda, creating the strategy and ensuring the delivery of the desired customer experience across Commercial Energy and with keen focus on our Innovation & Customer Engagement line of businesses. Specifically, this role is responsible to design, develop and oversee the delivery of a best in class customer experience strategy for utility residential and commercial customers.
Cognizant is looking for a Manager, Customer Experience Strategy. We have an immediate need for a Customer Experience Strategist for Cognizant's CRM practice. You will be in a client facing leadership role providing consulting services in customer experience strategy work. Cognizant's CRM organization is a growing and dynamic organization. This position offers an exciting opportunity to lead high-profile customer-focused initiatives that either explore new experiences or transform existing experiences. This would include initiatives that explore and test new consumer opportunities in market and/or Voice of Customer (VOC) initiatives that seek to understand customer insights and drive change in the current customer experience. This position plays a pivotal role in understanding consumer needs, data, and business priorities to diagnose and drive meaningful action.
Twilio Inc. is seeking a Vice President of Customer Experience. The Vice President of Customer Experience is responsible for defining, measuring, and driving a world-class customer experience for Twilio across every customer touchpoint. This executive will build a team that will identify and drive the optimization of each key customer-facing process within the company and delivers the systems, tools, measurement, and oversight required to turn every developer and customer that engages with Twilio into a Twilio evangelist. This executive will also own the "Twilio on Twilio" initiative to ensure Twilio is best-in-class at using its own technology to fuel amazing customer engagement. This executive will be required to work effectively cross-functionally to lead other key stakeholders, including sales, customer success, support, product, and Twilio's back office teams.
(San Francisco, CA)
Infor is looking for a Senior Customer Experience Analyst. Infor is seeking a Market Research Analyst with 5-8 years of experience for our Customer Success team, to be located in our NYC Chelsea headquarters. The ideal candidate will be responsible for designing customer survey questionnaires, exporting data from the CRM, analyzing survey results, and writing thoughtful insights on how we can improve our communications with our customers. Our Customer Success team is seeking an individual that can work independently, but also cross-functionally with our Business Innovation, Sales and Marketing departments.
Asurion is seeking a Manager, Customer Experience Analytics. The Manager of CX Analytics develops insights for improving the customer experience and influences decision makers with compelling analysis and communications that drive adoption of recommendations. Manages/builds analytic resources for CX team and partners with peer organizations to provide tools/analysis that create a deeper understanding. Serves as a consultant to provide actionable insights and recommendations that facilitate decision making to improve customer experience and drive financial performance.
Unified is seeking a Customer Experience Manager. As Customer Experience Manager (CXM), you will work closely with our customers on software onboarding, adoption, training, to help prove business ROI of our software products. CXM's proactively drive software use and are always focused on maximizing the return on a customer's technology investment. CXMs are responsible for ensuring the overall software satisfaction for a portfolio of customers.
(Los Angeles, CA)
Roots is seeking for a Director, Customer Experience. As the Director, Customer Experience you are responsible for the creation and execution of our customer experience strategy that is based in the culture of the Roots brand. Your goal is to ensure our customers receive a convenient, consistent and brand right experience while interacting with us that meets and often surpasses their expectations through the channels of their choice. As the leader of this team you will play an integral role representing the voice of the customer within the larger Roots team, will drive innovation and a desire to be better. The work that you do helps to drive the growth of our customer base, elevates brand perception and helps to guide the organization by developing insights from consumer feedback. You understand the importance of partnership to influence change across the organization to deliver results.
World Vision Canada is looking for a Manager, Customer Journey Management. The Manager, Customer Journey Management will apply leading practices in customer experience to create and guide the customer experience for World Vision Canada (WVC). S/he will translate documented personas and journeys for priority customer segments into tactical customer experience moments as well as understand and guide the interactions between customers, their behaviours and WVC's marketing strategy. S/he will also anticipate market changes that may impact customer experience (e.g. new technologies, social trends, etc.) and continually adapt and apply learning to a dynamic customer experience. Using data and analytics, s/he will derive insights and make recommendations that enhance the customer experience and ensure customer experiences are communicated clearly, is on brand, and delights users.
Tucows is seeking a Director, Customer Experience - Ting Internet. As the Director you are responsible for the creation and execution of our customer experience strategy. Your goal is to ensure our customers get the help they need through their channels of choice and to delight customers each step of the way. Customers who contact us for support should be left with a beaming impression of us which affirms their decision that they have made the right choice by choosing Ting. As the Director, you play an important role representing the voice of the customer within the larger Ting Team. The work that you do helps to drive the growth of our customer base and helps to guide the work of our Product Team to deliver the in-demand features our customers are asking for.
Fusebill is looking for a Director of Customer Experience. As the Director, Customer Experience, you will bring the voice of the customer to all areas of our business and will lead your team to create amazing and highly effective customer experiences through each stage of their lifecycle from onboarding to renewal. This is a dynamic position and you must be comfortable with frequent multi-tasking between management, technical, business, strategic, and planning activities with all areas of responsibility. This is an extremely entrepreneurial position and requires the decision making, work ethic, and tenacity of an entrepreneur. You will be expected to drive results that tie back to strategic business goals. As Director of Customer Experience, you will drive high net revenue retention, customer references and most of all maximizing business benefits for our customers. You will ensure the highest levels of Customer Engagement by building and supporting the team.
Constellation HomeBuilder Systems is seeking a Customer Experience Manager. We are currently seeking an ambitious, self-starter to fill the role of Customer Experience Manager within the homebuilder division. This person will learn about our clients' businesses, our business, our products and services. This person will build and maintain relationships with customers, identify, close and execute consulting opportunities, participate in industry events and engage stakeholders at multiple levels within customer organizations.
Kia Canada Inc. is seeking a Customer Experience Specialist. The Customer Experience Specialist will be responsible for developing and implementing activities that initiate and strengthen the relationship between the Customer and KCI and its dealers. The incumbent will assist in creating a Customer Experience that meets Customers' expectations for the purpose of increasing Customer acquisition and retention. Reporting to the Manager, Customer Experience Planning, the incumbent will ensure all KCI department activities are on schedule and align with the overall CE strategy.
Cogeco Peer 1 is seeking a Bilingual Customer Experience Manager. The Customer Experience Manager (CEM) is designated to several strategic customer accounts within the Premier account base and is responsible for maintaining as well as strengthening the overall business relationship. The Customer Experience Manager will also coordinate monthly Service Management meetings providing key performance metrics reporting and be an escalation point for these Premier accounts. This role supports advocating for the customer internally and addresses all concerns related to reporting, contracts, service levels (SLA & SLO's), maintenance and support of the services provided.
Cineplex Design Media is looking for an Executive Director, Experience Design Strategy. The Executive Director of Experience Design Strategy will be reporting to the Vice President of Creative Strategy & Marketing, you'll lead place-based experience strategy development, painting a vision of groundbreaking customer-facing concepts that can help make our partner brands smarter, more relevant and more meaningful to their consumers - to ultimately reach and exceed their business goals. The ideas you come up will be so insightful and have so much wow factor that the end customer will want to engage again and again. Internally, you'll collaborate with our visual design, content strategy, account and business development, and innovation, product and technology groups to get inspiration and then translate your vision into reality.
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