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This is page is updated around the 15th of each month.
Spear Education is hiring a Customer Success Account Manager to show exemplary aptitude and capability in reducing customer churn and improving brand loyalty by ensuring a high degree of adoption and engagement on the products offered to them in their subscription. The work of the Customer Success Advisor is essential to ensure peak health of the member as they utilize Spear products, by proactively ensuring adoption, engagement, and high utilizing of their benefits. (Scottsdale, AZ)
Ameren is looking for a Customer Engagement Manager responsible for the overall strategy of multi- channel, multi-tier addressable communications campaigns (Email, Direct Mail, SMS, and Telephone and overseeing the market research team). Manager Customer Engagement will work with communications planners and segment managers to build, refine, automate, and optimize campaign strategy and programs. (St. Louis, MO)
Ameren is hiring a Customer Experience Analyst responsible for analyzing, interpreting and reporting internal performance data as well as industry data and assisting in developing and coordinating business cases associated with continuous business improvements. Supports all functions within Customer Operations by providing analytical and statistical information as requested to ensure effective resource utilization. (St. Louis, MO)
Ameren Illinois is seeking a Market Research Analyst who is responsible for working with a cross section of the organization and delivering key findings from the Voice of the Customer work to ensure that the company delivers the right customer experience while also delivering the business needs. Key responsibilities include, independently overseeing the development and design of the customer research projects including qualitative and quantitative, serving as subject matter expert for survey development and execution, results analysis and reporting, discovering and interpreting actionable learning from Voice of the Customer research and contribute breakthrough insights that will guide strategic and tactical customer initiatives, and developing insight activation/assimilation plans and techniques to ensure research results are fully understood and leveraged in business strategy development and other critical business activities.
Transamerica is hiring a CX Practitioner that will champion customer experience programs, Voice of the Customer and other customer insights, and process improvement initiatives. Provides insight to business leaders through analyses involving multiple data sources, including actionable recommendations, forecasting and reporting that informs and improves the effectiveness of the planning, execution and optimization of our customer experience strategy. This role will leverage customer journey mapping methodology as a primary means to influence and drive action. This position will support our Transamerica Advice Center (TAC) and can be located in St. Paul, MN, Denver, CO, or Cedar Rapids, IA.
Verint is looking for a Customer Analytics Program Manager who will be responsible for managing the execution of Voice of the Customer (VOC) Global Satisfaction Survey process and delivery, analyzing VOC results and assessing alignment with strategic and operational customer segments. The Customer Analytics Program Manager will liaison across functional roles within the organization to ensure solid participation and comprehensive knowledge transfer of VOC results as it relates the markets served by the organization. He/she will also serve as a resource for other quantitative and qualitative studies as required to enhance customer insights. (Remote)
Lenovo is seeking a Director of Customer Experience. This role is a highly-visible role that is well-suited for the CX professional who is looking for a challenge in a dynamic, fast-paced, global company. Lenovo is proudly the #1 PC manufacturer in the world. Continued CX and UX excellence is part of key strategic missions. This role will drive Customer Experience excellence into Lenovo's PC/Smart Devices business and worldwide (at a corporate level) across all business groups and geographies by creating a unifying global CX strategy, refine our existing process for CX measurement and maturity in a 3-year plan, lead monthly senior leadership updates around the business of CX achievements and actions (identify top issues and action plans), and drive five phases of customer experience: Know Me, Listen to Me, Design for Me, Respond to Me, Engage with Me. They will lead customer journey mapping efforts across the company, drive CX improvement actions around the global at a business group and regional level, and define and develop Lenovo's CX culture. (North Carolina, US)
PTC is hiring a Voice of Customer Director. In this highly visible role, the Director, VoC will advocate for the voice of the customers and influence PTC organizations in prioritizing initiatives that will improve the customer experience. This person will have the opportunity to drive transformation within the organization and across PTC. This role will work with our customers and find creative ways to humanize the customers, make them real, create Customer Stories that will drive actions within PTC to address their challenges with products and experience. They improve PTC's ability to understand the customer experience, drive continuous improvement, and to generate customer satisfaction and loyalty. They will develop repeatable processes for listening to customers across the different levels of a voice of the customer program like relationship tracking, interaction monitoring or continuous listening, and lead an international team of experts that oversee programs and initiatives that monitor, control and continuously improve our customer listening path. (Needham, MA)
Adobe Systems Incorporated is accepting resumes for a Customer Success Manager (Ref. SFCSM100): Who will drive a robust Customer Success charter across accounts. They will be accountable for customer's overall success with Adobe in regards to renewals, growth of Adobe footprint, customer health, and customer experience. (San Francisco, CA)
Verizon is looking for a Customer Experience Effectiveness Manager who will be reporting to the Director of Customer Experience Effectiveness. This role offers the perfect blend of customer experience strategy, measurement, analytics, and ROI. The Manager of Customer Experience Effectiveness will develop and maintain the framework to measure end to end experience effectiveness. The role is expected to define in partnership with the Customer Experience Journey leads the key measurements across the journeys. The candidate must be a true business partner to the organization, and possess the ability to translate analytics and insights into business actions. (Basking Ridge, New Jersey)
Prologis is hiring a Vice President of Customer Experience Strategy and Delivery who will concept, define, design and deliver relevant, compelling and differentiated experiences for customers and brokers. The team is lean, so this role's responsibilities range from big picture thinking to detailed analysis, planning and tactical execution. This person will have to envision, define and deliver meaningful relevant and differentiating customer experiences, from research through business case, concept, pilot, roll-out and metrics. They will also have to work autonomously with limited oversight while collaborating across functions and around the globe. The role requires someone who can complete research and analyze data to develop and/or support hypotheses and recommendations, both of which must be grounded in fact. (San Francisco, California)
Aptos is looking for a VP of Global Customer Experience. They want someone who has demonstrated experience building and managing successful customer-focused departments. This is a must for them. The candidate will be creating a multi-hundred people contact centre that will take responsibility for every type of query that a customer may have -- from customer support issues and billing queries to complaints and general questions. And the person will not only be responsible for creating this team, but for setting the strategy, devising a benchmarks of standards, and working with our technology team to adopt a variety of tools and systems for customers. Be prepared to share experiences -- Aptos is looking forward to hearing them! (Atlanta, Georgia)
Splunk is seeking a Head of Demand Generation and Customer Experience Marketing who will be responsible for designing, building, and optimizing their global customer acquisition and demand generation engine across Web and online marketing and global campaigns. This role will require close partnership with Product and Field Marketing, Product Management, and Engineering. Another key responsibility will be to build, manage and optimize Splunk.com and all other customer facing web assets with an extreme focus on UX and customer acquisition for both click-to-cash and b2b lead-gen. (San Francisco, California)
Magnet 360 is seeking a Director of Customer Experience who will work with customers to consistently meet and exceed expectations to deliver high value and adoption. They will be responsible with ensuring the end-user experience meets their needs and desires. This role is also responsible for the management of Magnet 360's User Experience team, which falls within the greater Enable team of Delivery. Through strong team leadership, management skills and senior consulting experience, the Director is responsible for ensuring Magnet 360 provides best in class user experience consulting services and solutions to their clients. (United States)
Stanley Black & Decker is looking for a VP of Marketing & Customer Experience. The person in this role will function as a key member of the Stanley Engineered Fastening leadership team, partnering with the business unit presidents to develop and deploy marketing tools that the drive sales team effectiveness and increased revenue, profitability and share wins. They will assess how Stanley Engineered Fastening is currently positioned, quickly develop deep understanding of our historic product strategy and then create a brand activation strategy that moves Stanley Engineered Fastening to a higher value, "solutions partner" position. They will lead a small team to design digital tools to engage with customers enable a smoother, more efficient and effective sales process. They will work collaboratively with a small team of indirect reports, across global locations and business segments, to align marketing communication to the newly developed brand strategy. (Towson, Maryland)
Pypestream is looking for a VP of Customer Experience to lead operations for their CX team. Pypestream is a Customer Engagement Solution that connects customers to businesses through the power of smart messaging to drive customer satisfaction and loyalty. This role includes client implementations, partner enablement, and presales scoping activities. This person should demonstrate expertise and thought leadership regarding Pypestream's market-leading implementation approach for smart messaging. This person should also showcase outstanding people leadership skills, ensure efficient utilization of resources, build operational capacity through the adoption of new tools and methodologies. The VP of Customer Experience should have at least 8 years of experience in leading customer implementations and demonstrate strong leadership skills. (New York City, New York)
Parrot is seeking a Customer Experience Leader (CEL) who will be tasked with maintaining and developing Parrot Inc.'s customer experience/support teams and after sales services for the Americas (be that internal or external providers). The CEL will be responsible for all daily activities that function within the department, including managing and supervising all personnel (including 3PP) to maintain the most efficient and professional operation. The CEL will also work with the global customer experience team in managing the 3PP's across the region, ensuring contracts are being adhered to and service delivery/KPi's/SLA's are being met and exceeded. (San Francisco, California)
Innocean is seeking a Vice President, Cross-Channel Customer Experience Director. In this role one will help Innocean by providing thought-leadership to build a strong multi-channel, digital and CRM process for the agency-based on your ability to build strong teams and generate results. They will lead the CRM and Digital teams and work closely with the Brand Management team to champion the brand building efforts for Innocean's clients. They will need to inspire your team to dig deep to understand the consumer inside and out-to articulate with complete clarity and coherence customer insights that will motivate consideration, shopping, purchase, and repeat purchase for their client's products and services. They will be required to inspire game-changing ideas-for their clients and for the agency. (Huntington Beach, California)
Catalina is looking for a leader for their Customer Experience Management (CXM) team. The leader will build the company's capability to systematically measure and improve all customers' experiences with Catalina. This team will leverage industry best practices, methodologies, and tools including, but not limited to, the Net Promoter System and Lean Six Sigma to deliver business transformation and a high level of operating performance excellence. The CXM team will be accountable for ensuring that the voice of the customer (VOC) is captured consistently around the world and across all lines of business. Furthermore, the CXM team will also be responsible for determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement to further improve Catalina's relationships with their customers. The position is the leader of a small - but critical - global team that will be responsible for developing an entirely new global capability across Catalina, so creative thinking and a self-starter attitude are required. This person will be responsible for the overall process transformation effort and will be responsible for overseeing the identification, implementation, and sustainment of results from performance excellence efforts. (St. Petersburg, Florida)
Digital Realty is seeking a Customer Experience Manager to report into the Director of Customer Experience. This is a unique opportunity to design and innovate the Digital Realty customer experience through Voice of the Customer data measurement, analysis and reporting. The person will help recommend and drive product, process, and system improvements to create an Insanely Great Customer Experience. This role requires the candidate to create and cultivate networks of people (both internally and externally) and leveraging them to accomplish objectives. It also requires working effectively with multiple functions and stakeholders, all with various agendas to enable Digital Realty to be one team. (United States)
Kodak is seeking a Director of Customer Experience, Data and Analytics. This is a management-level position encompassing Customer Relationship Management (CRM), Data Management, Data Analysis, Customer Satisfaction and Business Research for Kodak's Print Systems Division (PSD). This position also helps to optimize all PSD digital marketing channels (e.g. website, blogs, emails and social media), helping to manage and improve online content. It also functions across all Kodak divisions, driving an improved customer experience using (as one vehicle) a comprehensive, company-wide customer centricity management process as a way to consistently measure and track quantifiable metrics across the customer lifecycle, across businesses and geographies. (Rochester, New York)
Rosedale Federal Savings and Loan Association is looking for a Customer Experience Director who is responsible for creating an exceptional customer experience that will differentiate Rosedale Federal in the marketplace and drive customer engagement, growth and retention. This individual will develop and implement an organization wide customer experience strategy and standards that are aligned with the Bank's mission and strategic business objectives, and that will drive a consistent customer experience. As a key member of senior management, this position is responsible for providing leadership and cross-functional management of customer experience change initiatives across all business areas. (Baltimore, Maryland)
RAPP is seeking a Vice President (VP) of Experience Planning who is responsible for helping drive the continuous improvement of the strategy craft and talent, feeding creative thinking and innovation to advance the agency's work. The VP oversees a data-informed, holistic view of the client's business, category dynamics, cultural intelligence and human behavior across the ecosystem to ensure teams design creative solutions that deliver incremental value to brands and the people they serve. This position reports to the local Head of Experience Strategy and Design, partnering closely with UX, Creative, Marketing Sciences, Technology, and Business leads to develop brand services, digital platforms and experiences people welcome in their lives. (Los Angeles, California)
West Monroe Partners is seeking a Director for Customer Experience & Strategy. WMP has an immediate opportunity for a seasoned management consultant to take on a leadership role leading a Digital Strategy offering in our Customer Experience Practice in our Minneapolis office. The Director will be expected to grow a team of local clients and recruit and a team of consultants. This role entails significant responsibility in managing the client relationship at the executive levels while providing direction and oversight to project teams. We are seeking candidates with relevant consulting leadership and client development experience. Most importantly, candidates should be passionate about what they do and enjoy a fun, entrepreneurial environment. (Minneapolis, Minnesota)
Oracle is looking for a Director of Evangelism and Experience. Oracle wants someone who is a "master story teller with a passion for achieving customer outcomes and knack for continuously improving the customer experience" to lead their Cloud Experience Center and Customer Experience Program. A person will be great for the position if they can: make anything they talk about relevant and interesting, are passionate about creating great customer experiences, are willing to take risks moving fast and learning, have very high expectations for yourself and others, thrive in bringing clarity in a dynamic continuously changing environment, and find meaning and pride in work well done. This person will lead Oracle's Customer Experience efforts by identifying customer opportunities and pain-points from initial awareness, through buying and usage to renewal. They will also be responsible for setting the vision and lead the day to day operation of our Customer Experience Center. (Seattle, Washington)
Palo Alto Networks is hiring Director of Online Customer Experience who will help drive the ongoing management and strategy execution for Palo Alto Networks' Customer Service engagement with their partners and customers. The successful candidate will lead the team focused on helping our customers' journeys be successful through finding the right answer to their questions at the right time with our Live Community and Customer Support Portal. This leader must have a passion for online communities and support sites. The person must understand their dynamics, demonstrate experience working with and executing programs utilizing various community and web software platforms, and display an ability to devise and execute content programs that build vibrant communities and drive customer self-help via the web. They must be able to observe and measure program success and continue to evolve and drive scalable long-term success for an industry leading customer experience. Flexibility, creative problem solving, and the ability to interact with different levels of management and people with different personality styles is necessary. Artistic ability and creativity are essential. (Santa Clara, California)
Abbott Laboratories is seeking a Director of Global Customer Experience who will oversee the global customer experience strategy and planning, insights, and operations and develop best in class customer experience standards in the division. As a senior member of the Global Commercial Organization leadership team reporting to the Global Commercial Director, the successful incumbent will identify and create global programs to improve customer experience and reduce costs. Some of the main responsibilities include: defining the Global Customer Experience Strategy by working closely with Global & Regional Commercial Directors and Regional Customer Experience Managers (global customer experience leadership team) to set the vision of global customer service organization and creating a Global Customer Experience Tactical Plan & Roadmap that prioritizes projects/initiatives that need to be executed in various regions/countries with alignment from the regions. (Alameda, California)
Empowr is looking for a Director of Customer Experience with startup experience to oversee the ongoing operations and procedures of our user base of over 800,000 internationally. This person will be the EVP's right-hand, working directly with him and the CEO. This Director of Customer Experience will be responsible for managing our Success Coach program, a group of 400 high-level empowr users. They will communicate their thoughts, suggestions and overall feedback to the product team and software engineers so we constantly improve the platform. They must also have strong communication skills because they will be responsible for communicating product changes and updates to our users including the how-to, benefits and reason for the change. (San Diego, California)
Men's Warehouse is seeking Director of Digital Site Management & Customer Experience. This individual will be responsible for creating, driving, and leading the best customer experience across all digital platforms with a focus on optimizing site engagement, increasing conversion, operational excellence, and talent development and leadership. This person will establish and institute new processes and best practices to govern site content. They will also partner cross functionally to ensure processes, roles and responsibilities, and execution of site content for user acceptance testing, QA, and content administration and management are extremely high quality. The Director is responsible for the lead and support complex and diversified portfolio of projects, including UI/UX, navigation, path to purchase, multi-channel capabilities, product recommendations and user-generated & social content opportunities to enhance the digital experience. (Fremont, California)
Exide Technologies is seeking a Director of Premier Customer Experience to lead relationships with key OE and OES customers for all of Americas by ensuring management of scorecards and key improvement action identification. A successful candidate will develop strong customer relationships and manage customer satisfaction metrics. They will utilize a network of operations and engineering resources to evaluate products and processes, analyze root causes of deficiencies and ensure proper corrective actions are implemented in a timely manner. They shall participate in cross-functional team efforts to make improvements to products and processes ensuring the highest quality products are delivered to the customer. Markets served include transportation original equipment and aftermarket, network and motive power. This position requires a thorough understanding of quality systems, ability to build strong customer relationships, and managing in a matrix organization. (Milton, Georgia)
Friedkin & Affiliated Companies is seeking a Senior Manager of Customer Experience and Warranty under the leadership of the Director Technical Service, Technical Training, Warranty and Customer Relations. They will support the processes to satisfy TMNA warranty compliance policy and TMNA Dealer Customer Relations compliance policy. The position will lead and manage two critical TMNA programs in the GST region. They will lead, motivate, reward, and develop the Warranty and Customer Experience team. They will manage a highly efficient Region TMNA Warranty and Region TMNA Customer Experience program to provide high quality service to TMNA and GST Dealers. They will also represents TMNA & GST in claim arbitration hearings and State Lemon Law cases. Minimal travel is required for this position. (Houston, Texas)
Keurig is seeking a Customer Service Manager to lead and motivate their customer service and sales team who is devoted to delivering outstanding customer service and reliable sales and product support to their customers. This dedicated team is comprised of various roles in order to offer a customized service to our clients. The Customer Service Manager will make sure that your team meets customer needs by giving helpful tips on products, making recommendations on how to resolve customer issues, and providing coaching on how to take orders and maximize sales. They will contribute to the Van Houtte Coffee Services' success by maximizing business growth through exceptional customer service within the assigned territory and supporting daily operations. (Ontario, Mississauga)
AudienceView is hiring a Director of Customer Success to manage a team of Customer Success Managers to ensure that customers' onboarding and ongoing experience with AudienceView exceeds expectations. Passionate about customers' success, they will work collaboratively with sales & marketing and product teams sharing feedback and identifying areas for improvement. This person will be consulting directly with customers and are results-driven. They will coach Customer Success Managers to develop a roadmap of success blueprints, align cross functional resources and oversee blueprint tasks to completion, provide strategic advice and support to our customers as appropriate, drive new business growth through greater advocacy and reference-ability, and be involved in forecasting, pipeline management of upsell and renewal opportunities, as well as supporting new opportunity management to drive culture of customer success. (Toronto, ON)
FCV Interactive is seeking a Senior Director of User Experience who will work with a talented team creating digital experiences that make life better. They must have a track record in transforming complex business problems into delightful customer experiences. They will do this by planning and architecting solutions that deliver measurable results, and you've done it for major brands across all digital channels. They will work projects with varied budgets - so flexibility and a range of delivery approaches and skills are required. They will be a champion for the end-user experience, and will be a team player expert in taking ownership of your work and the work of the UX team. They will be involved through the complete project lifecycle - from qualification of new business efforts, strategy, user research and experience design & specification through to guiding the development and design teams in UX best practice implementation and governance. (Vancouver, Canada)
Jaguar is hiring a Customer Experience Program Sr. Specialist who will be responsible for partnering with Jaguar Land Rover North America's ("JLRNA") strategic business units, vendors and key customer segments to deliver retailer programs that drive personalized and differentiated customer experience in the marketplace. These programs include but are not limited to roadside assistance, GFK (Customer Experience Feedback Program), SEF (Service Experience Framework Program), Mystery Shop Program, the Service Loaner Program, and the collision repair network. This position is responsible for all aspects of the assigned Retail Programs including defining the vision and strategy for the program that is supportive of the Jaguar Land Rover Canada's ("JLRCA") organization vision, mission and strategy, ensuring that the programs meet the key business requirements and are properly administered. The position is also responsible for working with JLRNA in selecting and recommending vendors and measuring and managing the operational and financial performance of the program to agreed goals, as well as all Customer First initiatives related to the Canadian market at retailers and JLRCA including SVCRM (Single View Customer Relations Management) integration. (Canada)
SaskPower is looking for a Director of Customer Programs and Strategy to be accountable for providing strategic leadership and direction to a results driven department. As a member of SaskPower's Senior Management team, this position is responsible to plan, organize, direct and control the operational functions of the department with a focus on aligning departmental efforts to SaskPower's strategic goals and objectives. They will deliver innovative energy efficiency, conservation, and self-generation programs across all customer segments, lead the development and implementation of strategic and operational plans to achieve corporate financial and customer performance targets, meet the evolving needs of customers by providing enhanced digital channels, self-service capabilities, and high-quality information, lead the exploration of new revenue streams and service models that improve the Customer Experience and add value to the business. (Regina, Canada)
Caredove is hiring a Director of Customer Success who will be in charge of increasing customer retention by overseeing the onboarding for new customers, extending organic growth in markets where icensed, and generally making Caredove more valuable to existing customers. The Director of Customer Success proactively works with customers, from frontline to senior staff, to help illustrate the value of Caredove, spread adoption and increase retention. They will know the aches and pains of our customers' intake process because they listen well. They are a great problems solver, and can adeptly know how Caredove helps. They have a never-quit attitude, with tremendous optimism and hope that one can keep a customer, forever. (Ontario, Canada)
The City of Toronto's Parks, Forestry and Recreation is hiring a Manager of Client Services to assist in the transforming its registration and permit processes through business process improvements and investments in new technology. The Division is looking for a visionary leader that will work with the project team to modernize and transform Client Services delivery and provide exceptional customer experience. They are looking for someone who will develop performance measurement standards and best practices for the Customer Service Centre and for staff and tracks performance by using established quality and efficiency measures for customer service functions. and implement detailed plans and recommends policies regarding program specific requirements, manage and motivates the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others. This person will analyze statistics and data to identify trends and staffing requirements in order to provide sound strategic planning and to forecast future trends. (Toronto, Canada)
Kenna is seeking a Customer Experience Management Account Director who will be responsible for guiding clients in the planning of strategies and programs to create stronger relationships with customers. They will lead the client in transforming current practices and processes, conversant with digital strategy, social media, content marketing and marketing technology, apply an understanding of best practices in customer experience management to the formulation of new programs and the introduction of innovative strategic approaches. They will also be expert in converting data analysis into strategic insights that will enhance the customer experience and drive engagement, comfortable working with multidisciplinary teams, steer the implementation of programs across multiple touch points, ensuring that program goals and objectives are realized, and orchestrate the design and development of segment-based customer lifecycle management programs, from initial conception to in-market execution. (Mississauga, Canada)
Rogers is seeking a Director of Converged & Customer Lifestyle Strategy. They are looking for a passionate thought leader and change agent with a track record of success -someone comfortable with new and challenging business opportunities and defining their own strategies. This person must be able to use data and insights to influence both peers and leadership as well as working in the space between teams, delivering important value, and establishing and aligning people to the shared customer base agenda within partner groups. They will be reporting to the VP, Customer Base Management, Cable & Household, the Director, Converged & Customer Lifecycle Strategy. They will also be responsible for leading the overarching customer lifecycle strategies by segment and converged household strategy to deliver both short and long-term customer and business results. He/she will work cross functionally throughout the organization, particularly with Wireless and Residential CBM, Data and Analytics, Data Tools and Capabilities, Brand, and Customer Service leadership. (Toronto, Canada)
ASP is hiring a Director of Customer Service and Management Leadership Experience .The Director of Customer Service and Experience is a dynamic leader who fosters relationships with clients, stakeholders and internal business partners to achieve ASP's strategic mission. The Director is a leader committed to providing exceptional, high quality service delivery to the clients/customers we serve by achieving/exceeding service level agreement (SLA's), performance metrics and by actively contributing to operational targets as well as daily business decisions. The overarching goal for the Director of Customer Service is to determine and execute a brand-enhancing customer service and operational strategy and action plan that will streamline operations and address service efficiency and effectiveness to exceed the expectations of clients/customers. Identifying success metrics and coaching the team to the metrics and great outcomes will also be a critical task. The primary role of the Director Customer Service & Experience is to lead, plan, direct and control all aspects of the A.S.P Customer Service Department, which is a 24/7 front-facing operational support and customer service operation. The Director is responsible/accountable for the Customer Service Department policies/procedures, goals/objectives and for working to drive efficiency and enhance productivity and achieve service level standards with a tactical emphasis on customer accounts and quality management. (Toronto, ON)
IFDS Group is looking for a Director of Client Services for their business. The Director provides management oversight and guidance to the Client Service Delivery team through close collaboration with the Relationship Management, Delivery Services (PMO), IT Departments and Vice Presidents to ensure the delivery of superior service commitments aligned with client goals. The incumbent oversees the issue resolution process, identifying trends and opportunities to enhance service, client relationships, and improve operational efficiencies. The incumbent provides leadership, coaching and development to managers and associates to ensure that clients are supported with high quality solutions tailored to their business needs. Client Service Experience plan and execute client requirements in collaboration with the client Relationship Management, Delivery Services, Application Support Directors and Vice Presidents to oversee the delivery of superior customer service in alignment with the client's strategic goals. (Toronto, Canada)
Canopy Labs Software is seeking a Director of Customer Success who will be managing a team of Customer Success Managers and Analysts to ensure that our customers' onboarding and ongoing experience with Canopy Labs is stellar. Passionate about our customers' success, you will work collaboratively with our sales & marketing and product teams sharing feedback and identifying areas for improvement. You enjoy working directly with customers, are results-driven and are comfortable translating technical details and requirements for non-technical audiences.They will be managing a team of Customer Success Managers and Analysts, providing guidance, mentorship and feedback, overseeing the success of all Canopy Lab customers, from onboarding to ongoing use, to ensure contract renewals, providing strategic advice and support to our customers as appropriate, serving as a point of escalation for customer issues and ensuring those issues are addressed quickly, rallying the appropriate Canopy Labs teams as needed, and contributing to the development of internal Customer Success training materials to support future scaling of the team. (Toronto, Canada)
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