See the latest job openings...
This is page is updated around the 15th of each month.
Journey is hiring a Director of Customer Experience to work for their early stage insurtech company building new insurance and fleet management solutions for the car sharing economy. The scope of this role includes owning the customer experience, building a support team, and measuring customer satisfaction through all methods as. The role will help identify the voice of the brand, build a digital first communication team, and be adept at collecting customer feedback and insights to inform the product roadmap. (San Francisco, CA)
Johnson Controls is hiring a Director of Customer Experience that will define customer-oriented strategies and continuous improvement processes. The role will design and implement a holistic global program for Customer Experience including world class loyalty models and business processes, internal & external communication strategies, tools & technology, benchmarks, strong measurement systems and role-based reporting through business scorecards and executive dashboards. (Milwaukee, WI)
E Source wants to hire a Vice President, Consulting. E Source is seeking a 'rainmaker' that is accomplished and passionate about Customer Experience, and can perform both sales and delivery to drive growth. This position must have tenured CX experience, an entrepreneurial spirit, leadership, and robust business development experience, along with strong closing skill. The VP will be expected to participate actively in creating new sales opportunities and will also deliver CX related consulting. (Boulder, Colorado)
Northwestern Mutual is hiring a VoC Reporting & Dashboarding Consultant that will be responsible for: designing and building VoC survey dashboards, as well as monitoring and optimizing dashboards. Additionally: administer all aspects of the CFM Platform including survey build, data uploads, reporting & dashboards, text analytics and case management/closed loop. (Milwaukee, WI)
Vanguard is looking for a Client Loyalty Strategy Consultant that will interpret and analyze both internal and external data of high complexity using conceptual thinking and business acumen to derive key insights for projects. Also, verify the quality, accuracy, and reasonableness of the data, as well as display, organize, and craft data into a compelling storyline with actionable insight. Additionally, this role will develop and present strategic, competitive and product analyses, findings and conclusion to senior management. (Malvern, PA)
Delaware North has an opening for Customer Experience & Performance Improvement Business Partner. This position is responsible to advise and influence the actions, initiatives, and efforts of the assigned portfolio of locations (Travel Hospitality Services) through instituting and embedding customer experience (CX) and GuestPath processes and best practices at all levels of the organization through partnering with their executive level "internal clients" as well as location-based leadership. (Buffalo, NY)
East West Bank is hiring a Process Design Manager that will be responsible for leading implementation of medium and large scale Operational Excellence initiatives across the Bank and in growing the Customer Experience maturity of the organization. This position requires the individual to be an experienced Lean Six Sigma practitioner with strong analytical background in CX management and proven ability to influence and lead business units in driving effective change. (LA county, CA)
General Dynamics is hiring a Vice President, Customer Experience who will be responsible for driving business results through the development and identification of customer insights that lead to breakthrough opportunities. The VP will use training, analytics and trending data to drive customer centric activities that improve overall customer experience outcomes.
White Ops is seeking a Vice President of Customer Success who will interact directly with White Ops customers and help create an on-going feedback loop to help inform and prioritize company products, needs and strategies. This person will lead the team responsible for driving long lasting client partnerships by providing excellent customer experiences and insights. (New York City, NY)
Decisive Data is seeking to fill the position of Chief Customer Officer who will have an intimate understanding of customers' and clients' business needs, motivations, and pain-points in the areas of business intelligence, application development, advanced analytics, data sciences and data visualization. (Seattle, WA)
Signet is hiring a Senior Vice President of Customer Experience who will be responsible for leading and managing the customers' perception of the company and its brands at each touchpoint in the journey. The primary focus for this role is to build our customer experience brand strategy and the necessary infrastructure to evaluate, identify, initiate and lead all customer experience initiatives. (Cleveland, OH)
Catalina USA is looking welcome a Vice President, Customer Experience Management to be the leader of Catalina's Customer Experience Management (CXM) team building the company's capability to systematically measure and improve all our customers' experiences with Catalina. This CXM team will leverage industry best practices, methodologies, and tools including, but not limited to, the Net Promoter System and Lean Six Sigma to deliver business transformation and a high level of operating performance excellence. (St. Petersburg, FL or Chicago, IL)
Sentara is hiring a Corporate Vice President, Customer Experience and Innovation who will collaborate with others to develop and implement consumer centric strategies and processes that are easy for customers to use, provide the information needed to make informed choices and strengthen brand loyalty. The ability to use analytics, information technology, and interpersonal skills to drive process and consumer-centric improvements will be key. (Norfolk, VA)
Alorica is hiring a Customer Experience Director who will partner with Client and Business Solutions teams to leverage the company's value to our clients by driving performance and client satisfaction, enhance business value propositions, and examine new growth opportunities by adding value and differentiation through Customer Experience Transformation activities. (Austin, TX)
Warby Parker is seeking a Customer Experience Associate Manager who will manage a team of Customer Experience Leads and develop them into successful managers as well as regularly monitor phone, email, live chat, and SMS volume to ensure the Customer Experience team is delivering exceptional customer experiences and meeting service levels. This person will also analyze the performance of the Customer Experience team and provide feedback to leads. (Nashville, TN)
US Bank is hiring a Market Research - Customer Experience professional who will act as an enterprise Voice of the Customer subject matter expert for a line of business and/or channel managing loyalty/customer satisfaction tracking studies. This person will increase the effectiveness of their Voice of the Customer consumer program by growing their information sources and providing timely, insightful analysis and actionable recommendations to profile and define market opportunities. (Minneapolis, MN)
Wawanesa Insurance is hiring a Senior Customer Experience Specialist who will be responsible for driving continuous improvement in the customer experience by leading the development and ongoing maintenance of the Voice of the Customer program to resolve customer experience interactions, leading to an exceptional and consistent customer experience for Wawanesa. (Toronto, ON or Winnipeg, MB)
Walmart Canada is seeking an Associate Manager, Customer Experience to provide leadership to the customer experience team from all aspects required by the business; including team development, continuous improvement, reporting metrics\\KPIs, stakeholder engagement for customer solution, and to ensure a professional customer experience through all channels. (Mississauga, ON)
Manulife is hiring a Vice President Customer Experience reporting to the SVP, Customer Experience, the VP Customer Experience will operate as the single point of contact that draws together all of CX capabilities to create solutions for the business unit and deliver an unbeatable customer experience. They will create and delivers service and operations in line with the brand mission and commitment, balanced with the cost envelope afforded by the business unit. (Kitchener, ON)
Thomson Reuters is searching for a Customer Experience Manager - Enterprise Risk Management who will put in place the processes and activities schedule by which we will better understand and respond to our existing client needs. This will consider our entire worldwide client portfolio and product portfolio, current spanning five distinct solutions. (Toronto, ON)
ARI is hiring a Customer Experience Manager is responsible for supporting ARI's client retention efforts. The CX will focus on building relationships, capturing the voice of the customer and supporting the project management of client initiatives within a defined territory. In addition to client engagement and retention efforts, the CX will be responsible to effectively communicate client feedback throughout the organization. This individual will work directly with the Service Excellence Leadership Team. (Vancouver, Laval, Calgary, Edmonton or Mississauga)
Hootsuite is seeking a Customer Journey Manager who will connect with customers, and develop and conduct qualitative research to understand their experience with Hootsuite. He/She will map customer feedback along the customer journey, using quantitative data to validate the impact/effectiveness of each touchpoint. Seeking someone highly analytical, well skilled in managing by influence and creating consensus, and has a strong ability to translate insight into compelling customer stories. (Vancouver, BC)
Greater Saskatoon Chamber of Commerce is hiring a Vice President of Business Development and Member Experience who will be responsible for the overall leadership of business expansion and retention efforts for the Greater Saskatoon Chamber of Commerce. This role is a great fit for someone who is a leader in the business community that enjoys building collaborative relationships, engaging the community, and identifying key issues that will support business growth in our community. (Saskatoon, SK)
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