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This is page is updated around the 15th of each month.
Royal Ontario Museum is hiring a Manager, Visitor Experience, this individual will be expected to conduct a thorough walk through each day in an effort to identify and remedy barriers to the engagement of visitors. The Manager, Visitor Experience, will leverage their commitment to service excellence when directly coaching and motivating the front of house team. Training will be designed to ensure responsiveness to best practices in visitor experiences. They will also seize all opportunities to grow income, and ensure that revenue targets are met and exceeded. The incumbent will also work to understand, define and refine the visitor experience using analysis tools, forecasting, and visitor feedback to optimize specific practices and processes that create exceptional visitor experiences for all visitors.
West Monroe Partners is seeking a Customer Experience Consulting Manager/Senior Manager.They're looking for someone to lead complex CX engagements, support the growth of the practice in the Western US, and help shape the culture and expansion of there dynamic San Francisco office. There multidisciplinary West Monroe team members will include there industry specialists as well as technical and functional experts.
Fairview Health Services, is seeking a Vice President, Customer Experience. The executive responsible for leading the customer experience across the enterprise to advance Fairview's vision and goals providing top decile patient experience and provision of high quality and safe patient care. This executive will drive and foster a system culture of patient and family centered care, while improving the patient and family experience across the organization.
Becton, Dickinson and Company, is seeking a Customer Experience Specialist. They are looking for a high energy person that will help the organization better visualize what it feels like to be a customer, and provide guidance on how those experiences could be improved and differentiated. This position provides a team member the opportunity to bring a new function to life for DS and shape what our customer-centric future looks like.
Alliance Data, is looking for a Director Customer Insights and Experience. Some of the essential job functions of this role is to develops strategic direction, business building insights and recommendations that drive sales, profits, and organizational customer centricity. As well as orchestrates all activities within the Customer Experience team including the development, execution, and analysis of all customer touch points across brick & mortar, care center, and digital channels, which leads to the development of product, marketing and customer strategies to evolve the card member experience.
Fremont Bank, is seeking for a Senior Director, Client Experience, who will enhances and oversees there client experience journey towards becoming the leading community bank in there market area. The Senior Director, Client Experience provides guidance to business leaders throughout the organization to identify changes necessary to improve products, programs, customer service and business processes through all channels including face to face, over the phone, digital, etc.
Deluxe Corporation, is seeking a Executive Director - Customer Experience (VOC). The Executive Director, Customer Experience is a key leadership position within the Small Business Services marketing department, reporting directly to the Vice President, Small Business Marketing. This role is responsible for management of all functions related to: Customer and Market Research, User Experience, and Content Experience.
Diamond Resorts, is looking for a Director of Customer Experience. Some of the essential job functions of this role is to evaluates each site's Cost Per Tour and how the Sampler results relate to that cost; develops and advises on improvements. Works alongside the designated Business Unit Analyst to track and report results of numerous initiatives and makes recommendations of processes for improvement. Handles client complaints and satisfaction during the Sampler process to ensure guests leave the Sales office with a favorable impression of their sales experience.
Elysian Staffing, LLC, is looking for a Director of Customer Experience. This person will help the company build better Customer Experience Optimization services. They're seeking a Director of Customer Experience to join there client's team and help build upon a long history that reflect the performance driven, always-optimizing approach to digital marketing. This individual would join a Digital Customer Experience (CX) department that is a dynamic environment where a broad set of teams, ranging from User Experience, Design, Content creation, Consumer Research, Optimization experts and Tech / Dev teams are brought together to improve online User Experience (website, apps, emails, marketing creative, etc.).
Horace Mann, is seeking a Director Customer Experience. This position will maintain an effective methodology and discipline to manage Customer Experience across the enterprise and engrain the voice of the customer into all business decisions. Few responsibility of this role is to develop and manage a team that learns quickly and proactively works through others to meet targets and new goals. As well as drive initiatives in the management team and organizationally that contribute to long-term operational excellence and customer loyalty.
Agentology Inc., is seeking a Director of Customer Experience to provide a world class customer service experience to there 1,000s of customers nationwide. Some key responsibility of this role is architect and improve the customer service experience, create engaged customers and facilitate organic growth, take ownership of customers issues and follow problems through to resolution. As well as set a clear mission and deploy strategies focused towards that mission and develop service procedures, policies and standards.
The Goodyear Tire & Rubber Company, is looking for a Director, Customer Experience. This individual will be responsible for advance the overall customer experience strategy, design & develop supporting initiatives & lead measurement tools & reporting to evaluate results compared to the business' short and long term objectives. Build loyalty for Goodyear Retail's customer experience by creating programs, metrics, standards and experiences to drive a culture of care, quality and respect for our customers and their vehicle. Continue to research emerging trends and develop measures of success and engagement for the customer experience that aligns to the growth strategy of Retail
Fresenius Medical Center, is seeking for a Director, Customer Experience. The Director will utilize a hands-on approach in implementing VoC and broader CX programs across the enterprise. Initiatives involve hardwiring the voice of the customer into our business operations, providing the education and inspiration for employees to bring CX to life, driving widespread adoption of CX practices, and enhancing the CX culture.
Honeywell, is looking for a Director of Customer Experience. The successful candidate will be passionate about driving a change agenda that embraces the use of tools such as Customer Journey Mapping, Service Blue Printing and Value Stream Mapping to understand the customer interactions and how they contribute to customer satisfaction or dissatisfaction. They will use this knowledge to identify the major contributors to customer experience and work with GBE leaders and functional peers to improve the customer interaction through process changes and improved human interactions.
LSS Life Safety Services, is seeking a Director of Customer Experience. The Director of Customer Experience will be a results-driven individual who has a vision for customer experience and uses excellent communication and leadership skills to promote this vision throughout the organization. The Director of Customer Experience will optimize interactions from the customer's perspective and, as a result, foster customer loyalty and maximize customer satisfaction.
The Hartford, is looking for a Assistant Director, Customer Experience Management & Voice of the Customer. This individual will be considered the Customer Experience & VoC Authority within the line of business and will be engaged by leadership and functional leads, preceding, during and post business actions/initiatives to ensure appropriate consideration of the experience and to shape business strategy.
GoHealth, is looking for a Director, Digital Customer Experience. The Director of Digital Customer Experience will develop a digital strategy to attract and nurture customers, while contributing to revenue generation. Working in tandem with the UX, product marketing, and lead-generation marketing teams, the Director of Digital Customer Experience will focus on optimization and growth of our digital self-service customer path.
Marriott International, is looking for a Sr Director, Customer Experience and Growth. The Senior Director, Customer Experience Strategy is responsible for driving long-range enterprise customer strategy and orchestrating cross-disciplinary efforts to most effectively achieve Marriott International's customer mission. Reporting to the Vice President, Customer Experience Growth, this role will be a part of a small nucleus designed to drive high impact, complex, cross-disciplinary development.
Seven Corners, Inc., is seeking a Director Customer Experience. Few responsibility the individual will be responsible for is building and leading a customer centric team while ensuring that a scalable Customer Advocate team structure is in place to evolve and grow with business needs and company strategy. As well as optimizing the customer experience through close collaboration with cross functional teams to determine customer satisfaction and how to ensure a consistent concierge experience.
Comcast, is looking for a Director, Customer Experience - Operational Employee Communications. This role serves as the Customer Experience employee experience communications lead for Comcast's West Division. The individual in this role is responsible for developing and executing Employee Communications and Engagement activities in support of strategic business priorities, specifically initiatives that further our customer experience transformation. This Director partners with Senior Executives and Leaders, as well as Communicators company-wide, to drive and integrate communications strategies across the business.
PCG USA, is seeking a Director of Customer Experience. This individual primarily responsible for taking the lead in an Internal Foodservice Sales Department Region to ensure that Master-Bilt customers receive the Best-in-Class Customer service possible through quotation and order processing, sales correspondence, and customer problem resolution via coordination with other company functions such as production, engineering, materials and tech services.
Turn5, Inc., is seeking a Senior Director, Customer Experience. This position will report directly into the CEO and is responsible overseeing the sales, service, and operations teams within our Customer Service Department. You will have a leading role in creating the strategic vision and roadmap to support the company's rapid growth.
Dell, is seeking a Director, Customer Experience/Escalations. Few keys responsibility for this role is to lead customer escalations for IPP product portfolio, drive in-market maintenance and patch releases for IPP product portfolio, drive specific initiatives to improve Total Customer Experience (TCE) for IPP product portfolio. Work closely with customer support and professional services teams for quick resolution of customer issues. As well as provide strategic and direct engagement with customers and account teams on highly escalated issues
Kantar TNS., is seeking a VP, Business Development - Customer Experience. This position will allow the individual to expand their network developing an expert level knowledge on how data and research can impact their clients. They will play an integral role taking our client-first approach to diagnose their clients' broad research needs. They'll need a strategic, high-level hunter in this role that can sell at multiple levels of our clients' organization.
Bell, is seeking a Director- IT Digital Customer Experience. The Director is responsible for leading a team of project managers and business analysts with responsibility for delivery of large, complex and fast-paced Web and mobile based initiatives. The Director will work as part of a team of IT peers that have responsibility for strategic planning thru to operations of Bell's self serve applications. Working closely with leaders within the Customer operations, Marketing and Brand business partners the DCX director will drive toward a best in world' digital customer experience.
Move Inc., is seeking a Director of Product, Customer Experience. The ideal candidate has a proven track record of envisioning and executing on a customer journey online to provide a self-serve experience that goes across mobile app, mobile web and desktop experiences. This leader will need to interact with our real estate agents, understand explicit and unmet needs and drive a mobile app first experience that helps our consumers interact with agents as well as helps agents get maximum value thru a self-serve dashboard experience on Realtor.com.
BMO FInancial Group, is looking for a Senior Manager, Customer Experience. Senior Manager will be responsible for managing end to end customer experience for Personal and Business Banking customers. The Senior Manager will assist the Director in defining a plan of action and delivering on the same to improve NPS scores across P&BB.
Genetec, is looking for a Business Analyst (Power Bi) - Customer Experience. In this role, the individual should have a background in data and business analysis while being an excellent communicator. Having strong business acumen and problem-solving aptitude, is a key asset for this position. Ultimately, they will enhance our business intelligence system to help the company make better decisions. As a BI Analyst, they will be responsible for developing reports, dashboards and data solutions in conjunction with key initiatives within the organization.
Momentum Travel Group, is looking for a VP Customer Experience. The VP of Customer Experience will develop and implement a client focused strategy that will elevate their level of customer satisfaction to the maximum.
Endy, is seeking a Director of Customer Experience. The Director of Customer Experience will lead and manage their Customer Experience team. Endy pride themselves on providing best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge, and warmth. They are looking for a strong candidate that can help them take on their Customer Experience Team to new heights and develop the process, structure and team development that will enable them to continue to grow as they build their company.
Majid Al Futtain, is seeking a Director of Customer Experience. The Customer Experience Director is responsible for driving the organization to transform and become truly customer centric through ensuring that all customer interfaces with the brand creates a unique and differentiated experience. The role is responsible for defining the Majid Al Futtaim Shopping Mall BU customer experience strategy and direction and overseeing its implementation into departmental and business unit operations.
TradeGecko, is seeking a VP of Customer Director. They're currently seeking a visionary with a deep understanding of traditional and innovative Customer Support and Success strategies and a proven track record of building strong teams to support there customers. They will be working hand-in-hand with the rest of the Executive team to help their customers succeed
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