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This is page is updated around the 15th of each month.
Trader Interactive is seeking a Director of Client Experience. This individual will focus on ensuring that their clients are experiencing their brands' value at every touchpoint while owning the vision for there customer retention. The successful candidate will be a thought leader - passionate about creating new ways to engage and retain their customers and tasked with the creation and expansion of their current customer service initiatives, including training programs, customer roadmaps, loyalty programs, and churn prediction.
Confidential is seeking a Customer Service Delivery Directory. The Customer Service Delivery Director plans and provides leadership for implementation of integrated customer engagement and communications initiatives that improve and enhance perceptions and experiences of customers and communities. He/she is responsible for overseeing administration and field productivity of the Customer Service Department and assists the Field Services Manager [FSM] in achieving goals and objectives of both the Customer Service and Field Services Departments.
Patelco Credit Union is seeking a VP, Member Experience. The VP, Member Experience role is responsible for leading Patelco to becoming a best in class member experience organization. This role will leverage member insights to drive a unified member strategy and transform experiences across delivery channels and product lines. This role will become the architect of a member driven growth engine to maximize member acquisition, retention and relationship depth. This leader works with all levels of the organization to embed behaviors and actions that unite the organization to create a persistent member-first mentality.
Freeman is looking for a Manager, Customer Insights - Virtual/Remote. This role will provide analytical support and actionable business insights relative to the customer experience throughout the Freeman enterprise. This individual is analytical, curious, and able to identify and tell relevant stories drawn from data. This role transforms Freeman's customer experience data and analytics to ensure the voice of the customer is a central factor in our decision-making processes, derives insights from both structured (survey) and unstructured (open-ended, speech/text, social) data and various business systems.
Workers' Compensation Insurance Rating Bureau of California (WCIRB) is seeking a Managing Director, Marketing & Customer Experience. The Managing Director, Marketing & Customer Experience will provide strategic leadership and management of the WCIRB's customer experience initiatives and serves as an organizational thought leader combining practical experience with innovative thinking. In this role, the Managing Director works to expand the WCIRB's capacity to measure, assess and improve all aspects of the customer journey. The Managing Director leads a broad based team devoted to implementing all facets of the WCIRB business to business customer experience program including marketing and communications, product and service innovation and rollout, outreach and education, Voice of the Customer, and the policyholder ombudsman.
(Oakland (San Francisco Bay Area), CA)
Workers' Compensation Insurance Rating Bureau of California (WCIRB) is seeking an Associate Member Services Analyst. The Member Services Analyst serves as a primary interface between the WCIRB and its customers including insurers, employers, agents and brokers and the California Department of Insurance. This includes responsibility for addressing customer concerns and issues, taking appropriate action to research, resolve and correct problems, and responding to customer feedback to ensure the best customer experience.
(Oakland (San Francisco Bay Area), CA)
Medallia is seeking a Senior Director Product Marketing, Solutions. Some of the responsibilities of this role but not limited will be to develop positioning, messaging and content that articulates Medallia's value proposition to target buyers and markets and their differentiation in the marketplace. Oversee the solution team's launch activities and go-to-market strategies for bringing Medallia's product enhancements to market. Partner with the Sales and Product teams to understand product/feature roadmap, enable the sales team, and create assets to support the sales process. Help evolve Medallia's industry and line of business solutions by keeping an eye on market trends, evaluating customer needs, and prioritizing activities with product management.
(San Mateo, CA)
Medallia is seeking a Senior Product Marketing Manager, Solutions. Few of the responsibilities of this role but not limited will to drive Medallia's go-to-market strategy for our industry solutions and influence how we prioritize and win target markets, product categories, and buyer segments. Set the roadmap for solution launch activities and our go-to-market strategies for bringing Medallia's product enhancements to market. They'll also develop positioning, messaging and content that articulates Medallia's value proposition to target buyers and markets and our differentiation in the marketplace.
(San Mateo, CA)
Sweetwater Sound is looking for a SVP of Customer Experience. The Senior Vice President of Customer Experience is responsible for leading and managing that function for Sweetwater. This position will work closely with leaders throughout the company to improve Sweetwater's ability to exceed customer expectations at all levels. The ideal candidate will have extensive prior experience in an E-Commerce retailer our size or larger in developing the customer experience, with demonstrated abilities in working across functions to improve processes and achieve incremental improvements on a continuous basis. We are looking for an inspiring and authentic leader who knows how to develop and lead a high performing team. In addition, she or he will have successfully scaled a customer service team for continued growth and established a data driven infrastructure to support relationship management with clear metrics.
(Fort Wayne, Indiana)
Texas Capital Bank is seeking a Client Experience Manager I. Few of the responsibilities this individual will take on but not limited will be to ensure client's journey from beginning to end is exceptional in every way. They'll also understand clients expectations through regular communication (surveys, calls, quarterly reviews)Create and manage client experience surveys for internal and external clients Monitor and analyze client experience metrics and document the client's end-to-end journey with the Bank.
Becton, Dickinson and Company is looking for a Customer Research Analyst. The Customer Research Analyst will work as a survey research expert, analyzing large sets of data, building metrics and business cases to increase the overall impact of their CX program. The ideal candidate will be an analytically-driven team player, with excellent attention to detail who wants to explore customer experience improvement opportunities.
(San Diego, CA)
Deluxe is seeking a Executive Director of Customer Experience. This role is responsible for management of all functions related to: Customer and Market Research, User Experience, and Content Experience.
This individual will serve as the voice of the small business customer, maintaining an accurate and current perspective on the challenges that small business owners face in the marketplace; articulate and communicate who current customers are, how they think, and how they interact with Deluxe. They'll also creates, and directs the creation of, artifacts used to validate ideas (prototypes, wireframes, sketches, journey maps, personas, etc.
(Saint Paul, MN)
Honeywell is seeking a Customer Experience Excellence Director. The right candidate will lead and influence cross functional teams to improve customer communications, metrics and the overall customer experience. They will identify ways to improve the customer experience and act as a change agent to drive changes globally across the business. Help Honeywell be the customer's top choice by managing an effective Customer Service Organization. Build up their business acumen while learning to address customer needs in today's dynamic global economy.
(Fort Mill, SC)
VelvetJobs is looking for a Customer Experience Director. The right candidate will lead, build, and executes the enterprise-wide customer experience strategy with a focus on emerging and new elements aligned to overall enterprise goals. Defines and implements the full customer experience roadmap to provide a new level of customer experience.
The Goodyear Tire & Rubber Company is looking for a Director, Customer Experience. The Director, Customer Experience primary responsibilities is to advance the overall customer experience strategy, design & develop supporting initiatives & lead measurement tools & reporting to evaluate results compared to the business' short and long term objectives. They'll also build loyalty for Goodyear Retail's customer experience by creating programs, metrics, standards and experiences to drive a culture of care, quality and respect for our customers and their vehicle.
Paychex is seeking a Customer Experience Manager. The Customer Experience (CX) Manager will be primarily responsible for capturing customer insights for specific customer segments, sharing these insights with the leadership team, and ensuring the successful implementation of CX initiatives to increase business performance. The successful candidate will be able to clearly translate and communicate the needs of their clients to improve the overall Customer Experience across the entire customer journey. The Customer Experience Manager is an individual contributor role reporting into the Director of Corporate Strategy.
BOXYCHARM is seeking a Director of Customer Experience. The Director of Customer Experience will oversee all onsite and offsite customer service teams and functions. This individual will be tasked with improving the efficiency and quality of the company teams to ensure there Charmers have the best possible experience. He/she will identify key performance metrics and hold the team accountable to improvements overtime. They will be a key partner in strategic decision for a company that is re-defining the future of the beauty industry.
(Fort Lauderdale, FL)
Vets First Choice is seeking a Director, Customer Experience. This position is responsible for managing VFC's customer service operations. The role develops, implements, manages and continuously improves a process for cultivating, analyzing and acting on customer, representative and internal feedback in order to drive exceptional service and effectively respond to customer needs.
Samsung is seeking a Director Customer Experience (Implementation Strategy). The individual will be accountable for developing and supporting enterprise solutions utilized by the customer care teams, strong analytical skills to make quick & practical decisions in a highly ambiguous environment. The candidate will embrace continuous improvement while leading by example. They must also be an effective communicator who can manage staff and work with business partners across all levels of the organization to meet business unit goals, client goals, and corporate objectives.
(Ridgefield Park, NJ)
FAO Schwarz is seeking a Customer Experience Manager. The Customer Experience Manager will be a brand integrity ambassador, ensuring that our FAO Schwarz brand standards are met and maintained throughout the store. This position will have 3 direct reports - Customer Experience Leads, overseeing their implementation of Customer Service, Personal Shopping, and Marketing & Events. The Experiences Manager will work closely with all store leaders, store associates, eCommerce team, Public Relations, and Corporate partners.
(Greater New York City Area)
Newgistics is seeking a Customer Experience Specialist. The individual will be responsible for driving customer service and growth, the Customer Experience Specialist ensures Newgistics is aligned with the customer's needs and expectations. This position represents and supports the entire range of company services available from Newgistics. In this position, they will be expected to increase customer satisfaction and retention.
Ricoh Canada is seeking Manager, Customer Experience. The Manager, Customer Experience is responsible to champion the cause of "customer experience" on every level in order to achieve increases in customer satisfaction, loyalty and retention. The manager responsibilities extend to the coaching and development of team personnel; development and implementation of corporate Customer Retention and Customer Experience strategies.
(Mississauga, Ontario, CA)
Loblaw Companies Limited is seeking a Customer Experience Specialist. The Customer Experience Specialist, Centre of Store Projects is responsible for supporting high-profile strategy projects and deliverables that directly support the Enterprise objectives focusing on Centre of Store. They'll be working with the data and analytics team, they will gather and analyze competitive and industry data, help develop hypotheses, to break down complex problems. Working with the innovation team, they will help identify new tools, processes and initiatives to drive efficiencies across the business.
Metrolinx is seeking a Senior Customer Experience Advisor. The Senior Customer Experience Advisor contributes towards the development of customer experience design and plans underpinning all the touchpoints affecting the customer journey, with the purpose of promoting public transit use, improving travel choices and experiences on Metrolinx services, and promoting consistent practices throughout the region.
Harlequin Enterprises Limited is seeking a Senior Manager, Customer Experience. This individual will help develop and execute a customer experience strategy, incorporating customer journey management, customer service excellence, e-commerce sales growth, efficiencies and scalability, and testing and innovation.
Cogeco Peer 1 is looking for a Customer Experience Manager. The Customer Experience Manager will coordinate monthly Service Management meetings providing key performance metrics reporting and be an escalation point for these Premier accounts. This role supports advocating for the customer internally and addresses all concerns related to reporting, contracts, service levels (SLA & SLO's), maintenance and support of the services provided.
Aviva is seeking a Head of Customer Experience. The successful candidate will be the voice of the customer across the entire business and act as the architect for the transformation of our business into a customer driven growth engine. They will drive the customer strategy and framework for Aviva Canada working in partnership with the business to develop and embed new competencies and behaviours to enable it to transform how it operates to deliver on the promise of profitable customer driven growth.
Slack is seeking a Customer Experience Manager. As a Customer Experience Manager for Slack, the goal is to make their customers experience team successful and to inspire their team to go the distance to delight them. This individual will work with there team to discuss, plan, and implement process improvements.
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