Mystic Lake Casino Hotel is looking for a Guest Experience Initiative Leader. This person will be responsible for forecasting, developing and maintaining company-wide operational and capital expenditures related to our GX efforts. Collaborates with and influences operating departments to develop operational and capital budgets that support the optimal guest experiences. Protects and controls assets ensuring adherence to company policies and all tribal, state and federal regulations. Works with Senior Executives to ensure that our service and experience delivery is creating a positive revenue and operating income impact.
Domino Amjet Inc. is seeking a Customer Experience Supervisor. The Customer Experience Supervisor will be managing the operational activities for the Customer Experience teams, which include Customer Service as well as the Customer Inside Sales Specialist team, ensuring a consistently high-quality service is provided. This individual will contribute to the overall success of the Customer Experience transformation program. This leader will require strong coaching, quality monitoring, and performance management skills. The leader is expected to collaborate cross-functionally with other departments as our business transformation evolves over the next 12 to 18 months.
Vera Whole Health is looking for a CX Insights Analyst (contract to hire). The Vera Whole Health Customer Experience team is seeking a human-centered data specialist with proven experience driving operational improvement by mining insights across a variety of data. You will be working on highly visible CX initiatives impacting the member and care-provider experience for our national network of care centers.
The Cleveland Orchestra is looking for a Director of Guest Experience. We are seeking a Director of Guest Experience who will implement strategies and manage staff and programs that will develop positive, loyal relationships with our guests - ensuring their total satisfaction. This position also works closely with the Director of Venue and Events, playing a key role in ensuring the safety and security of all visitors at Cleveland Orchestra concerts and events, including guest organizations and facilities rentals. The Director of Customer Experience liaises with the sales and marketing team to measure and interpret customer feedback and utilize this data to inform staff communication and program creation for an ever-improved customer experience.
Paycor is seeking a Principal Voice of the Customer Analyst. The Principal VOC Analyst will be responsible in helping develop, grow, and optimize Paycor's new Voice of the Customer program. The Principal VOC Analyst plays a leading role in gathering and analyzing several forms of customer data/insights to better understand our customers and drive action. This position is accountable for working across many different teams within the organization to support customer insight needs, synthesize multiple quantitative and qualitative data sets, and track key actions. The goal will be to uncover and communicate opportunities to improve the company's customer experience and fulfill our goal of being easy to do business with regardless of the type of interaction or inquiry.
AppFolio is looking for a Director of Customer Experience. The Director of Customer Experience will define and bring to life the vision for Customer Experience, as the champion for a holistic end-to-end experience for our customers with clear line of sight to business outcomes. This leader will own the strategic direction, priorities and lead a team of passionate experience-minded professionals to implement systems, processes, and metrics to deliver an exemplary customer experience. This will require aligning all functions to shared customer experience KPIs for customers that span products, services, digital and physical touchpoints.
(San Diego, CA)
WunderLand Group is seeking a Director, Customer Experience. The Director, Consumer Experience acts as the Company's champion for the Consumer and the go-to expect for defining, implementing and measuring an exceptional experience for our Consumer customer segment.
HP is seeking a Director, Customer Experience. In this role you will lead a team in pursuit of advocating, evangelizing and building data-fueled insights that help improve our customers' experience. The focus of our work is in winning the hearts and minds of HP customers by listening to millions of feedback comments and steering the corporate strategy to deliver an exceptional CX (customer experience) across every customer touchpoint. By employing a mixture of customer empathy, data science savvy, operational fortitude and a deep understanding of employee roles and needs, we have created a systematic approach for prioritizing which investments yield the most positive customer experiences.
CAS is looking for a Senior Director, Customer Experience. CAS is currently seeking a Senior Director, Customer Experience. This position will be located in our headquarters in Columbus, Ohio. Customer Experience works across functions to improve the overall customer journey, on a touchpoint basis, by improving, optimizing and automating processes to improve our overall value to the customer. The Senior Director of Customer Experience will report to the President and be responsible for executing the strategy to transform CAS to a Customer-Focused company.
Disney Streaming Services is seeking a Director Customer Experience Operations. The Director, Customer Experience Operations will oversee the full CX Operations team, which includes Continuous Improvement, Tools and Technology, Workforce Management, Training and Quality, Program Management, and Data Analytics across both Disney+ and ESPN+.
(New York, NY)
The AES Corporation is looking for a Director, Digital Commercial and Customer Experience. This individual will be responsible for leading Digital Commercial Intelligence, informing Customer-Centric Commercial strategy and designing Non-Energy Go-To-Market applications. The leader will work with management to co-develop AES's CX vision and roadmap; define and lead CX platform and all underlying customer data analytics; oversee the ongoing deployment of AES CX management model; development of a CX architecture and support the execution of critical initiatives to differentiate AES's customer experience.
Druva is seeking a Sr. Director of Customer Experience. This role is a senior leadership role with company-wide visibility and influence. Rooted within the Global Support & Services function, this role has the responsibility to lead, in a collaborative and team oriented manner, the holistic experience for the Druva customer, with long-term visibility from initial contact as a prospect, through the initial buying journey and ongoing product adoption and growth. The initial focus for this leader will be to research, analyze and optimize the post sale customer journey to build the 360 customer view and action plans.
Rackspace is looking for a Customer Experience Director. Responsible for planning innovative strategies to enhance customer satisfaction rate and accelerate growth. Designs and implements changes to points of interaction between the customer and the company to enhance the customer experience. Analyzes and manages quantitative and qualitative customer metrics (e.g., renewal rates, customer satisfaction scores, and product support effectiveness) to identify key issues in customer satisfaction and develop proactive solutions.
(San Antonio, TX)
National Instruments is seeking a Customer Experience Journey Manager (CX). The Customer Experience Journey Manager (CX) will define, govern, and measure the end-to-end customer experience across all touch points. He/she will be responsible to prioritize experiences along the customer journey in order to inform implementation focus and timing. The primary responsibility for this role is to function as the "voice of the user" by determining what users of the content/experience (or of a particular feature) are trying to accomplish, what are their expectations, and what are their pain points, and where can National Instruments provide them most improvement to their experiences.
Empower Retirement is looking for a Customer Experience Director. Empower Retirement is excited to be establishing a Customer Experience office! This new role will be responsible for building and leading Customer Experience discipline including strategy, mapping the future state customer journey, and activating the organization based on the Voice of the Customer. Lead collaboration and alignment across functional partners to create an optimal customer experience end to end.
(Greater Denver Area, CO)
Farmers Insurance is seeking a Director, Customer Experience Strategy. The Customer Experience Strategy Director sets, communicates and activates the Farmers short-term and long-term Customer Experience (CE) agenda, works closely with the rest of the Customer Experience team and partners across the enterprise. The focus will include developing and maintaining the CE capability-building roadmap informed by industry best practices, competitive intelligence, and the planning and prioritization of key initiatives.
(Woodland Hills, CA)
GNC is seeking a Senior Manager, Customer Experience. The Sr Manager, Customer Experience will work closely with the Director CRM and Analytics to ensure the CRM strategy is executed as intended. He/she will also collaborate and manage channel partners along with his/her team of channel experts to maximum potential reach, engagement and conversion. He/she will also be responsible for mapping and recommending improvements to other touchpoints in the customer journey as needed. The Sr Manager, Customer Experience will manage executions and automations in email, direct mail, SMS, POS and other channels as required.
Voya is looking for a Customer Experience Director. The Customer Experience Director will support and assist in educating journey owners on CX tools / processes and measurement best practices. Collaborate with design teams, UX/ UI teams and journey owners to drive measurement efforts of journey specific CX programs Partner with CX teams and LOB leadership to establish CX beacon metrics and ensure engagement to drive progress over time Serve as an internal expert on CX measurement
Concentra Bank is looking for a Customer Experience Director. The Customer Experience Director is responsible for the development and delivery of Concentra's Customer Experience and Differentiation across all business units. If you enjoy Journey Mapping, Identifying opportunities and driving the delivery of differentiation opportunities in our customer experiences, this may be the ideal job for you!
Equitable is seeking a Customer Experience Insight & Strategy, Lead (CX Lead). The CX Insights & Strategy Lead will be responsible for supporting the Senior Director, Customer Experience by leading a variety of strategic, customer-centric projects, including new opportunity identification and evaluation, customer research, concept testing, data analysis and product development support. These projects usually involve cross-functional teams and contribute to the overall strategy and direction of the company, and support senior executive and Board-level decision making. The incumbent will use their analytical and creative abilities, as well as a customer-centric mindset, to provide CX strategy recommendations rooted in both qualitative and quantitative analysis to Senior Management. In addition, the CX Lead will be responsible for communicating findings and managing follow-up related efforts.
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