Search the latest job openings...
This is page is updated around the 15th of each month.
Prudential is hiring a Manager, Customer Experience (CX). The Customer Experience (CX) Manager plans, manages and governs the consistent delivery and execution of the desired or intended customer experience. This includes planning and designing delivery in terms of how the company want the customer to think or feel in what they deliver (making it easier and helping them to achieve while delivering the service they deserve) based on keen analysis of customer insights and needs, ensuring the value proposition for both the business and customer is clearly articulated, educating and empowering others so that this becomes part of their DNA and governing and inspecting post-delivery to validate whether outcomes were achieved based on value proposition and CX design. This manager will be a key player within the Strategic Insights & CX team working within a Marketing center of excellence.
(Iselin, New Jersey)
Prudential is seeking a Program Lead, Voice of the Customer. The successful candidate will be a champion for the Customer by developing a strategy and program to capture, analyze, act and monitor feedback across all touch points along the customer journey when engaging Prudential. The primary responsibility of the VOC Program Management Lead will be driving business value by cultivating actionable customer/market insights to make recommendations on designing & delivering intended customer experiences, and inform marketing strategies & business decisions. (Iselin, New Jersey)
West Monroe Partners is seeking a Senior Manager - Salesforce. The Senior Manager will be responsible for leading project teams gathering requirements, designing solutions, and implementing configurations on Salesforce.com. The Senior Manager also develops methodology and best practices with the national Customer Experience practice team, and actively leads and participates in CRM business development opportunities. The ideal candidates will have a minimum of 10 years consulting to Fortune 500 and/or middle-market companies and will have lead and managed CRM engagements across several industries. (Chicago, Illinois)
Chico's FAS is seeking a Senior Designer, UX. This individual will be responsible for the few but not limited responsibilities, conceive and present multiple UX design solutions within an iterative design process. As well as produce any necessary UX communication & support documentation including information architectures, taxonomies, wireframes and interaction models, workflows, and functional notation. Produce concept screens for the purpose of illustration and/or business decision-making. Produce high and/or low-fidelity prototypes. (Fort Myers, Florida)
Silicon Valley Bank is seeking a Customer Experience Manager, to join their team and also help take responsibility for representing the voice of the client in decision-making and for designing compelling client experiences across channels and touch-points to improve business and client outcomes.
(Santa Clara, California)
Deluxe Corporation is seeking an Executive Director, Customer Experience. The Executive Director, Customer Experience is a key leadership position within their Small Business Services marketing department, reporting directly to the Vice President, Small Business Marketing. This role is responsible for management of all functions related to: Customer and Market Research, User Experience, and Content Experience. (Saint Paul, Minnesota)
Company Name Not Disclosed has retained a search firm to hire a Director of Customer Experience. This role will provide the opportunity to influence and drive the company's future success by promoting an environment of continuous improvement and best practices. With a keen focus on the customer experience, this position will be an advocate for customers, a creative problem solver and an innovative thinker who leads the drive to transform the customer experience from transactional to strategic. This role will be responsible for implementing and maintaining a customer-first focused culture and will work with the Executive Officers and stakeholders to deliver world-class experiences for customers and the community. (Saint Paul, Minnesota)
MSH Talent Solutions is seeking a Director of Customer Experience. The Director of Customer Experience will be responsible for building and leading a multi-location Customer Service organization. Under the supervision of the Chief Operating Officer the Director of Customer Experience will oversee all onsite and offsite customer service teams and functions. This individual will be tasked with improving the efficiency and quality of their teams to ensure their Charmers have the best possible experience. He/she will identify key performance metrics and hold the team accountable to improvements over time. They will be a key partner in strategic decision for a company that is re-defining the future of the beauty industry. (Miami, Florida)
Star Furniture is looking for a Director of Customer Experience, this individual will be responsible for communicating the company's Customer Experience process to all associates. As well as consistently strives to understand customer needs. They'll also connects with people both internal and external and can create a positive emotional connection. (Houston Texas)
Schindler Elevator Corporation is seeking a Director of Customer Experience. The Director of Customer Experience is a proven leader who will define, create, and lead the implementation and execution of innovative strategies that deliver a consistent and trusted service experience for Schindler customers. To create competitive advantage, and ultimately drive revenue growth through well-served and engaged customers, this individual will champion the customer experience while balancing the realities of their business needs. (Morristown, New Jersey)
Life Safety Services, LSS is seeking a Director of Customer Experience. The Director of Customer Experience will be a results-driven individual who has a vision for customer experience and uses excellent communication and leadership skills to promote this vision throughout the organization. The Director of Customer Experience will optimize interactions from the customer's perspective and, as a result, foster customer loyalty and maximize customer satisfaction. (Louisville, Kentucky)
Breg is seeking a Director of Customer Experience. This position is responsible for executing the optimal customer journey within Breg at every level and touchpoint. S/he will be accountable to ensure that each employee of Breg delivers on this promise consistent with Breg's culture. The Director, Customer Experience will be the lead advocate for the customer within the organization focused on executing optimal customer experiences to drive outsized market growth. In this role, the Director of Customer Experience will oversee all Breg contact centers as well as the Breg Impact field experience.
Nu Skin Enterprises is hiring a Director of Customer Experience. This individual will manage specific programs related to Customer Experience Leadership (CXL) including design and implementation of customer experience management (CXM) initiatives, best practices, tools and guidance. As well as lead the strategic development and implementation of CX programs by working cross-functionally (sales, marketing, digital, CXL, regions), with a specific emphasis on improving the customer experience across key touch points. (Provo, Utah)
Garrett Popcorn Shops is seeking a Customer Experience Director. The responsibilities of this role will range from strategic planning to operational execution to collaborating with leaders and associates across Garrett Brands in order to engage the entire organization in a culture of providing terrific customer experiences for our fans. (Greater Chicago)
Talbots is seeking a Director of Customer Experience. This position will focus on building and evolving a world-class customer experience in the modern contact center by partnering and collaborating in defining and creating a future-state vision for the customer experience and transforming HER (the customer's) journey. Will be responsible for executing a customer-centric strategy connected across multiple modern phone and non-phone channels (Omni-channel) and for driving business results through customer insights. (Knoxville, Tennessee)
Pfizer is seeking a Director, Global Customer Experience Innovation Strategist. This individual will lead the process of designing the mobile CX strategy innovation roadmaps and programs and implement guide mobile innovative solution or partnership application development development efforts and cross-pollination/upsell opportunities. They will partner with innovation leaders in Pfizer cross functional organizations such as BAI, BT Mobile COE, Medical as well as the Customer Experience and OmniChannel teams to drive the communications and change management of customer mobile communication experience and engagement strategies. (New York City, New York)
Insight Catastrophe Group is looking for a Customer Experience Director. The Customer Experience Director position is responsible for developing and leading their customer experience (CX) transformation efforts across the organization. This is a new role (eventually to be a team) in support of their vision and commitment to create and deliver a customer experience that makes SageSure their producers' #1 choice for residential insurance in coastal states. (Cincinnati, Ohio)
JPMorgan Chase & Co. is seeking a Customer Experience Journey Director. This individual will focus on optimizing the New hire end user experience from beginning-to-end; from provisioning to onboarding to successful product adoption. Journey Owner will interact and interlock with multiple Product Managers and Service Owners across product verticals/towers to define best user experience and influence product roadmaps and new strategic offerings. (Columbus, Ohio)
Clio is seeking a Customer Journey Manager. This role requires a person who can connect to customer and team mates on a deeper level than the work immediately in front of them. Someone who cares at a human level, understands the art of influencing change and has thick enough skin to know that sometimes, they'll need to take a few passes before a change is adopted. (Burnaby, British Columbia)
Endy Sleep is seeking a Director of Customer Experience. The Director of Customer Experience will lead and manage our Customer Experience team. At Endy we pride ourselves on providing best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge, and warmth. (Toronto, Ontario, Canada)
Saskatchewan Government Insurance is seeking a Director, Customer Experience Delivery. They'll need to provide expert guidance to their management team to implement the Customer Experience Management Framework, helping them to ensure the intended customer experience is delivered in a consistent and disciplined manner across the corporation according to best practices. The company will need the individual to be a strong leader with excellent communication skills to exert influence and reinforce change across other divisions to help transform customer experience best practices into business as usual. (Regina, Saskatchewan, Canada)
Realtor.com is seeking a Director of Product, Customer Experience. The ideal candidate has a proven track record of envisioning and executing on a customer journey online to provide a self-serve experience that goes across mobile app, mobile web and desktop experiences. This leader will need to interact with their real estate agents, understand explicit and unmet needs and drive a mobile app first experience that helps their consumers interact with agents as well as helps agents get maximum value thru a self-serve dashboard experience on Realtor.com. Needs to be highly analytical in understanding customer insights, define a set of metrics and execute to results. (Richmond, Canada)
SGI Canada Insurance Services is seeking a Director, Customer Experience Delivery. The individual will be a champion for the customer experience (CX) by delivering CX strategies including adoption of CX Design, Enablement and Measurement strategies, both at a corporate and individual customer interaction level. They will maintain a dedicated queue of CX Improvement Projects and ensure alignment and prioritization of projects with both corporate and divisional strategies. As well as oversee development and execution of change management and communication plans for selected CX initiatives and to further integrate the overall corporate adoption of CX practices. (Regina, Saskatchewan, Canada)
Are you located in Europe or would like to relocate? Check out our UK Career List.
Are you located in Australia or would like to relocate? Check out our AU Career List.
Do you have a Customer Experience career opportunity? Post it on our job board.