Kaplan Higher Education is looking for a VP, Customer Experience Design. The Vice President of Customer Experience Design ("CX") will bring world class design principles and practices to Kaplan's signature experiences. In collaboration with other leaders within KHE and with our partner institutions, the CX Design Lead will re-design our signature experiences (holistically, omni-channel, and not focused on or limited to digital) and partner with sponsors to keep the experiences healthy and evolving over time.
(Fort Lauderdale, FL)
Delaware North - Patina Restaurant Group is seeking a Restaurant Customer Experience Leader. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Roche is looking for a Marketing Manager - Customer Experience. The primary purpose of this individual contributor position is the development of marketing strategies, tools and tactics to drive growth, profitability, predictability for assigned market segments. Provides leadership for a specific area of responsibility within marketing to accomplish strategic and tactical business objectives. Accountabilities include supporting the manager/director in executing strategy and tactics, business planning process, cycle and business review meetings, resource management, and developing business area knowledge. Works with local departments to manage and support programs to ensure success of the portfolio/segment in the market including the development of all elements of the market mix.
BlackRock is looking for a Client Experience, Director. The Director of Client Experience will lead a small team focused on optimizing the client experience and client engagement model. He or she will be responsible for driving the successful planning and implementation of new technologies across the client journey that will help transform the way client services are delivered through increased end-to-end automation and digitization. This person will be responsible for defining, measuring and reporting on our success metrics both internally and with clients.
Merck USA is looking for an Associate Director, Customer Engagement Strategy and Optimization. This role will be responsible for working with Brand and Promotion teams to leverage new and existing marketing capabilities to identify HCP customer insights and help the team execute on the engagement strategies based on those insights. The role will collaborate with Brand Marketing, Promotion, Investment Analytics, Digital Execution, various agencies/consultants, and the broader US enterprise for d resources.
AT&T is seeking a Director Customer Experience. As the Director of CX, you have the unique opportunity to help redefine our customer journey across entertainment and communication experiences as part of
the digital transformation of AT&T. You will also be leading compelling Omnichannel customer experiences that includes appropriate employee experiences at the call center and retail locations. You will be part of a high energy digital organization that will deliver customer journeys, journey analytics and journey maps that help UX teams to derive and drive their user experiences.
(New York City, NY)
Tenable is looking for a Senior Director, Customer Experience. Tenable Network Security is seeking to hire a Senior Director of Customer Experience (CX). The Senior Director will work to create a culture fixated on its customers and will lead the development and execution of the customer experience strategy to drive satisfaction, loyalty and referrals. He or she will work with stakeholders and partners across the organization to meet and exceed customer expectations. This role will report to the Tenable COO.
ePlus Inc. is looking for a Senior Director, Customer Experience. As a Senior Director, Customer Experience, you will be responsible for leading and evolving Customer Success through client engagement and retention across two lines of business: Project Management Office and Customer Success Management. You will serve as a client advocate to align ePlus' efforts in project success, seamless services onboarding and revealing value in ePlus managed services throughout the customer engagement term.
The Arrivals is looking for a Customer Experience Specialist. We are seeking an enthusiastic problem-solver to join our Customer Experience Team at our NYC headquarters. The Customer Experience Specialist will represent THE ARRIVALS brand by providing exceptional customer support throughout the exploration, order, and delivery process. The perfect candidate is excited to support the growth of a fast-paced brand in a variety of responsibilities across multiple business units.
(New York City, NY)
Weight Watchers is looking for a Manager, US Customer Experience Process Improvement & Policy. WW is looking for candidates to help change people's lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.
(New York City, NY)
Genentech is looking for a Digital Customer Experience - Delivery Manager. The Delivery Manager reports to the Delivery Team Lead and is accountable for delivering high-quality, timely, and efficient digital customer experiences through digital channels (i.e., web/mobile, media/social, relationship management/email). This individual also lives the CMG Operating Principles (I am Genentech's Ambassador, I Partner with Purpose, I Own Our Business, I am Empowered for Action).
(South San Francisco, CA)
HP is seeking a Customer Experience Change Manager. HP is currently in a wave of cultural transformation by putting the customer experience as the top priority. We are currently in search of a Customer Experience Change Manager with experience in driving adoption of pan organizational SW platforms and processes within a large organization that will help lead in this transformation. The CX change manager will play a key role in ensuring that processes related to HP's Customer Experience platform will meet objectives by increasing employee adoption and usage.
Rubrick, Inc. is seeking a Customer Experience Manager. The Customer Experience Manager is a key role within the Customer Support organization. This role will be responsible for managing specific account(s) experience through strong relationship building and technical knowledge. Works as the primary point of contact, driver, and customer advocate for major projects and escalations while leveraging cross-functional relationships to maintain and enhance customer confidence in Rubrik as the leader in cloud data management. The position's objective is to provide an industry leading customer experience for Rubrik customers in both a proactive and reactive manner.
Nelson Companies is looking for a Customer Experience Specialist. We are looking for a motivated and creative 'customer-first' individual to help drive our virtual Concierge service. We are looking for an empathetic, service-oriented personality with a willingness to do whatever it takes to creatively solve problems. You'll help grow our virtual Concierge service working hand in hand with your teammates in Customer Experience, Hospitality and Product Operations. You'll manage a series of shifts covering our Concierge SMS, Phone, Email and Web Chat support with a laser focus on delivering a world class support experience. You are ultimately responsible for ensuring swift yet memorable solutions for our customers.
(San Francisco, CA)
Blue Cross Blue Shield of Michigan is looking for a Customer Experience Design Lead. The Customer Experience Design Lead will lead CX improvement initiatives using human-centered, lean start-up methodologies. This is a role focused on holistic, omni-channel experience design from concept to production. This CX Design Lead will be responsible for leading internal project teams and cross-functional "design sprint" teams to improve every stage of the end-to-end customer lifecycle. This role requires hands-on strategy formulation, sprint design and facilitation, journey and concept design, qualitative research and partnering on implementation.
Planet Interactive is looking for a Program Manager, Digital Customer Experience. The digital center of excellence is a functional group within business operations comprised of experienced digital experts who partner across CMG to orchestrate and deliver integrated digital customer experiences that drive measurable business outcomes. The Program Manager reports to the Program Manager Team Lead and plans and orchestrates delivery of business programs and integrated digital customer experiences.
(South San Francisco, CA)
Fidelity Investments is seeking a Customer Experience Associate. The position of the Customer Experience Associate is a non-licensed role at Fidelity Investments, located in the Investor Center. You are the first point of contact when a client enters the Branch. You will be responsible for welcoming clients and guests upon arrival, determining the direction of the customer experience based on client preference, orienting the client to the branch, assessing client needs while delivering an exceptional customer experience.
Les Mills US is seeking a Customer Experience Manager. We are looking for trusted advisors to help our facility partners on wide-ranging operation challenges to help their members fall in love with fitness, so they want to work out. Our Customer Experience Manager partner with leaders to help them think differently and elevate their business. This is what motivates us to continuously improve in this ever-evolving and truly life-changing industry. We're excited to help our partners find the solutions that best fit their unique identity.
(New York, NY)
Verifly is looking for a Customer Experience Champion. Verifly is looking for a Customer Experience Champion to take our digital and over-the-phone customer experience to the next level on a Full-Time basis. Our experience team plays an irreplaceable role in our success as a company. The perfect candidate aspires to be a fantastic advocate for our customer, delivering superior service and helping design the best policies and infrastructure in the world.
(New York, NY)
Stericycle is looking for a Customer Experience Expert. Are you looking to join a team that rewards and promotes top performers? Would you enjoy working for a reputable, environmentally- conscious company? If so, join Stericycle, where team members can grow/develop their skills and are encouraged to be innovative. Understanding that our full-time team members work hard, you will be rewarded with competitive pay, paid time off and paid holidays, great work-life balance, medical, dental and vision coverage, company-paid life Insurance, short-term and long-term disability, 401(k) with company match, and much more! At Stericycle, our company culture is built on a foundation of respect, diversity, commitment, and partnership. Be our newest team member!
(North Richland Hills, TX)
80Twenty is seeking a Head of Customer Experience. This position will lead a team of 20+ professionals to achieve business objectives and exceed customer expectations. Direct and lead all aspects of the customer experience function, including strategies, policies, objectives, initiatives, vendors and people. Coach and mentor the people on the team. Promote environment of professional development and employee engagement and more.
(San Francisco Bay Area, CA)
Nelson Company is looking for a Customer Experience Specialist. We are looking for a motivated and creative 'customer-first' individual to help drive our virtual Concierge service. We are looking for an empathetic, service-oriented personality with a willingness to do whatever it takes to creatively solve problems. You'll help grow our virtual Concierge service working hand in hand with your teammates in Customer Experience, Hospitality and Product Operations. You'll manage a series of shifts covering our Concierge SMS, Phone, Email and Web Chat support with a laser focus on delivering a world class support experience. You are ultimately responsible for ensuring swift yet memorable solutions for our customers.
(San Francisco, CA)
Coterie is seeking a Customer Experience Manager. We are looking for a dynamic and collaborative leader with a passion for building strong teams and innovative experiences to fill the role of Customer Experience Lead. You will be responsible for leading and developing a team as they oversee systems, communications, partnerships, and processes to enable the CX teams to deliver on growth expectations. Above all, you will ensure that we are offering a first class customer experience as our business grows. You will also partner closely with Operations and Fulfilment and the position is based in New York.
(New York, NY)
Roomie is seeking a Customer Experience Associate. Roomie is looking for an enthusiastic, positive Customer Experience Associate to be the face and voice of the company, representing Roomie across all contact media (phone, email, chat). The Associate acts as a Customer Advocate and a Brand Ambassador. They are responsible for taking care of the customer's inquiries and concerns, while advocating for Roomie in every interaction.
(New York, NY)
Joany is looking for a Customer Experience Manager. As the company's Customer Experience Manager, you'll work closely with the Chief Customer Officer in delivering an unparalleled customer experience in the healthcare industry. You will be responsible for updating and adding to the Customer Journey, ensuring our bar is continually raised. You should be creative and proactive about customer communication, and also KPI-driven as we rely heavily on data to help guide the way.
(Los Angeles, CA)
Theatro is looking for a Customer Experience Manager. The Customer Experience Manager works closely with Sales Executives as the retail and app expert to assist in building the customer relationship (store and HQ), identify required standard operating procedures, define success criteria opportunities and focus on activities that lead to conversion, growth and renewal.
Robert Half is looking for a Customer Experience Executive. A well-established company in the Albany area is seeking a Customer Experience Executive to help lead a client transformation. Responsibilities include setting an inspirational vision and establishing clear objectives, goals and milestones for the customer experience strategy; Driving continuous improvement and positive change to improve service levels and increase customer satisfaction; Acting as a content expert on emerging customer experience trends and best practices; Measuring and observing customer usage and satisfaction, and incorporating those findings into product and service developments; Identifying and implementing industry best practices, strategies, and processes to support a best-in-class service experience; and Working closely with key cross-functional stakeholders to improve customer experience, ensuring customer priorities are considered.
Express is seeking a Customer Experience Analyst. This position is responsible for participating in the development of long-term strategies necessary to optimize in-store experiences for our internal and external customer. They will analyze performance metrics to identify sales, experience and profit trends and opportunities through weekly reporting. They will convert data into deliverable actions through the use of store training and technology resources.
Surescripts is looking for a Customer Experience Program Manager. The Customer Experience Program Manager will lead multiple, large, concurrent, cross-functional Customer Experience Improvement Initiatives using tools and techniques of Program Management, Continuous Improvement, and Six Sigma to increase Customer Satisfaction and Customer Loyalty. Initiatives will at times require interfacing with Customers and Suppliers, Executive Management, Subject Matter Experts as well as Process Owners, Stakeholders, and Project Sponsors.
ABB is looking for a Customer Experience Specialist. ABB is seeking a Customer Experience Representative for its Wauwatosa, Wisconsin location. Customer Experience Representative will be responsible to provide superior service to customers including order management, communication, problem resolution, and follow through. Customer Experience Representative's responsibility includes collaboration with other functions to provide responses to customers' requirements while also anticipating future needs.
Pegasystems is looking for a Customer Experience Specialist. Pega is changing the way the world builds software. In this role, you will support all aspects of the Pega's Customer Reference Program by maintaining, tracking and coordinating communications with internal and external parties to ensure the success. Providing administrative support for Pega's Customer Reference Program, you will support senior management in research and strategic projects to strengthen and transform the program to meet the changing demands of the business.
Centre Technologies is seeking a Customer Experience Representative. In this role the individual will maintain and expand relationships with existing customers at multiple levels within the organization and focus on overall customer experience in every aspect of interaction with Centre. Act as the voice of the customer within Centre and work with other internal groups to come up with solutions to recurring customer concerns.
Camping World is looking for a Customer Experience Manager. A CEC Rep is our first impression to our customer, their job is to "meet" and engage our customer online. Building value in the company and advance the customers buying process by providing research assistance and suggestively selling. We are a resource to our customers by words and actions proving that nobody can support their family's travels like Camping World.
(Island Lake, IL,)
Cree is looking for a Customer Experience Analyst II. The Collaboration and Communication role is a special role serving as a 'Customer Advocate' focused on communications and driving the adoption of IT services internally within Cree for our 7000+ end users worldwide. Cree IT is a global organization with hundreds of e nd-user services enabling productivity and business transactions. You will wear two major hats - 'User Advocate' and 'Communication Analyst'.
CBX is looking for a Chief Operations & Customer Experience Officer. The Chief Operations and Customer Experience Officer will direct and coordinate the internal structure of the organization based on company policies, goals, and objectives to ensure an efficient work environment where deadlines are met consistently. The goal is to ensure that all operations teams follow all procedures and controls and add the maximum value to our company. The Chief Operations and Customer Experience Officer is also responsible to build a culture among the organization where our customers receive a consistent superior service, so as to facilitate the success of our business.
(San Diego, CA)
TD is seeking a Customer Experience Manager II. At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals. We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Fish Recruit is seeking a Director, CRM and Customer Experience. We are looking for a CRM Director to set and monitor marketing strategies that will foster profitable long-term relationships with clients. In this role, you will coordinate with our Sales and Marketing directors to boost our company's market presence and increase customer engagement. To be successful in this position, you should have solid experience with Customer Relationship Systems and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns. Ultimately, we want you to increase revenues and achieve business goals by building a customer-oriented company.
Hudson's Bay is looking for a Customer Experience Manager. A truly global corporate citizen, HBC is committed to responsible business practices to bring about positive change, and we work hard to shape a sustainable future for people and the planet. Our philanthropic initiatives help create healthy families, strong communities, and sport excellence in the cities and countries in which we operate around the world, while striving to create innovative programs and resources that provide flexibility for work-life balance in order to maintain a positive working environment.
Stericycle is looking for a Customer Experience Agent. Are you looking to join a team that rewards and promotes top performers? Would you enjoy working for a reputable, environmentally- conscious company? If so, join Stericycle, where team members can grow/develop their skills and are encouraged to be innovative. Understanding that our full-time team members work hard, you will be rewarded with competitive pay, paid time off and paid holidays, great work-life balance, medical, dental and vision coverage, company-paid life Insurance, short-term and long-term disability and much more! At Stericycle, our company culture is built on a foundation of respect, diversity, commitment, and partnership. Be our newest team member!
Fotonz Inc. is seeking a Customer Experience Coordinator. This position is for a dynamic individual who seeks self-development and career advancement at an early stage of a fast-growing company. This role will involve improving overall customer experience, participating in marketing activities, administering customer transactions and fulfilment.
(Markham, Ontario, CA)
President's Choice Financial is looking for an Analyst, Customer Experience. The Customer Experience Analyst will provide day to day operational support for MasterCard Call Centre as well as derive data and findings from this support to identify process efficiency including customer issue resolution, procedure development, transaction tracking, audit and analysis.
Earth's Own Food Company is seeking a Customer Experience Lead. Earth's Own Food Company is a pioneering healthy food and beverage company with a bold way of thinking about how the world eats. It's on a relentless pursuit to change the world through a plant-based movement. With a product line-up that includes oat, almond, cashew, soy and organic beverages, Earth's Own is committed to developing great tasting, wholesome products that are good for our consumers, their families, the community and the planet.
(British Columbia, CA)
Slack is looking for a Customer Experience Manager. As a Customer Experience Manager for Slack, your goal is to make our customers successful and to inspire your team to go the distance to delight them. This role requires strong leadership, time-management, and communication skills. Not only will you be directly responsible for keeping Slack's customers happy and productive, you will have a team of talented individuals looking for your guidance to help them reach their goals and grow in their careers.
TallGrass Natural Health is seeking a Bilingual Customer Experience Admin/ Coordinator. At TallGrass, our philosophy is to bring the highest quality natural health and wellbeing products to progressive retailers and consumers in a manner that upholds value of environmental and social responsibility. Building on strong partnerships with retailers and suppliers, we are committed to providing excellent customer service, expert logistics and extensive education at both the retailer and consumer level. As a certified B Corp, TallGrass must continually meet rigorous standards of social and environmental performance, accountability and transparency.
Postmedia Network Inc. is seeking a Bilingual Customer Experience Agent. The Customer Experience Agent for Driving Dealer Solutions (Postmedia) has a proven track record of customer excellence (inbound and outbound) and delivers the best results for clients. This position also requires applicants to build client websites using a pre-defined system so a technical background and eye for design is a definite asset.
AppliedBoard is seeking a Director of Customer Experience. ApplyBoard is looking for a Director of Customer Experience who has a successful track record of being an effective, creative, and innovative leader who will execute strategies that deliver a consistent and top notch customer experience for ApplyBoard end-users. The Director of CE will be responsible for driving customer engagement, streamlining customer experience workflows and provide effective continuous learning and enablement programs for the Customer Experience team.
(Frederick St, Kitchener, ON)
Nova Scotia Power is seeking a Marketing & Customer Experience Specialist, AMI. In this role you will join a high-profile, transformative project at Nova Scotia Power that is accountable for introducing SMART METER technology and helping to redesign the customer experience. The ideal candidate will be a creative and strategic marketer and have superior project management skills. This individual must have a genuine passion and natural curiosity for all things tied to creating and delivering an exceptional customer experience. They are experienced in operational marketing with knowledge in launching and introducing products and services to customers.
Flipp is looking for a Team Lead, Customer Experience. Our mission is to engage with and retain Flipp users by solving issues, understanding and researching user feedback and showing users how to get value from Flipp. This involves responding to user inquiries/issues, reporting on user feedback, and advocating on behalf of the user to create change. This role will also continually seek ways to optimize the current process to provide best-in-class support and act as the daily pulse of the user experience.
CAA Club Group is looking for a Regional Manager Customer Experience. As the Regional Manager, Customer Experience, you are focused on driving store performance for a district of CAA stores and being hands-on in achieving the strategic business plan. You will partner closely with a defined group of Store Managers to provide consultative performance, people and product support and recommendations on the profitable growth of their business.
(Thornhill, Ontario, CA)
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