Walker Information is seeking a CX Consultant. As a CX Consultant at Walker you will help our clients to maximize the impact and value of their CX programs and initiatives. You will work on projects across industries, primarily helping to deliver stand-alone CX consulting engagements, but also serving as the Subject Matter Expert (SME) on enterprise implementations and Voice of the Customer programs. Examples of the types of consulting engagements you will be delivering include: CX Maturity Assessments Customer Journey Mapping CX Listening Architecture & CX Program Design CX Analysis & Reporting Action Planning & Sprint Workshops Customer-Centric Culture Change
Florida Blue is looking for a Senior Human-Centered Design Lead. This role will lead large, cross-functional initiative teams through the design process to create holistic, omni-channel experiences. The Senior Human-Centered Design (HCD) Lead will also plan and synthesize research and insights, map customer journeys, lead ideation workshops and design sprints, create testable proofs of concept and prototypes, clearly articulate a vision for our customer experiences, and provide support to implementation teams.
Strategic Education, Inc. is looking for a Senior Manager, Customer Experience & Insights. The responsibility of this position is to help uncover and analyze customer/client wants, needs, and pain points to help improve the customer experience. This individual will also develop and operationalize expanded listening capabilities, delivering new and meaningful insights from disparate sources across the enterprise. This is a critical position that serves as the basis for our enterprise customer experience, honing customer insights into strategy and action for our business operations. We work across SEI to tell the story of our customers through customer feedback, surveys, text analytics, and activity data.
(Herndon, VA or Minneapolis, MN)
AppFolio is seeking a Sr. Customer Insights Manager. The Senior Customer Insights Manager will bring together quantitative and qualitative data to create a focused set of Customer Experience metrics used across the business as predictive measures that improve the customer experience and drive business outcomes. A key responsibility of this role will be leading our Net Promoter (NPS) program. This includes ownership of the survey and analysis, but equally important to evangelize and influence to drive action against key identified opportunities across the organization.
(Santa Barbara, CA)
Citizens Bank is seeking a Head of Consumer Insights and Research. Citizens Financial Group is seeking a Head of Research Center of Excellence. This leader will set the vision and strategy to establish us as a leader in understanding and delivering for our consumer and commercial customers at the deepest levels. Reporting to the Executive Vice President, Head of Customer Experience, this individual will be chartered with building an end-to-end customer insights engine and develop ways to translate research into meaningful business strategies that drive the business. The ideal candidate will drive a progressive Customer Experience (CX) insights-based philosophy throughout the bank, and design a holistic quantitative and qualitative approach to research.. The individual will be responsible for developing and executing a customer-centric strategy and for driving business results through the development and identification of customer insights that lead to breakthrough opportunities across the enterprise.
BB&T is looking for a Retail Banking & Consumer Lending Senior Journey Architect. The Senior/Lead Architect will lead and manage all activities in the client journey room for their designated Line of Business. This job exists to review and document the end-to-end client journeys across multiple processes and channels to better understand the client experience, identify friction in the process, and make recommendations for client experience improvements. Strong collaboration and partnership between channel and process owners will create a unified client experience. The Lead/Senior Architect will in time have a team of architects under them who, using Agile Processes, will lead end-to-end client journey investigations, base lines, re-design and co-creating with a variety of cross-functional team to deliver best in class, client centric experiences.
BB&T is looking for a Commercial & Business Banking Senior Journey Architect. The Senior/Lead Architect will lead and manage all activities in the client journey room for their designated Line of Business. This job exists to review and document the end-to-end client journeys across multiple processes and channels to better understand the client experience, identify friction in the process, and make recommendations for client experience improvements. Strong collaboration and partnership between channel and process owners will create a unified client experience. The Lead/Senior Architect will in time have a team of architects under them who, using Agile Processes, will lead end-to-end client journey investigations, base lines, re-design and co-creating with a variety of cross-functional team to deliver best in class, client centric experiences.
Zurich is looking for a Customer Experience Manager. You will collaborate closely with product managers, product designers, developers, and various other stakeholders to identify what will be most critical to the success of the customer journey redesign. Articulate and design customer experiences based on current and future needs that have yet to be expressed. As well as actively engage and motivate colleagues during Zurich North America's journey to become customer-led. Lead cross-functional teams with multiple internal and external stakeholders to deliver tangible results.
Johnson & Johnson is looking for a Customer Experience Manager. This position will play a critical role in enhancing decision-making and enabling industry-leading execution for the brands and franchises. You will enable the adaptation and application of planning standards and insight generation through the cross-functional brand team, with accountability for the activation of the end-to-end business planning process from customer and brand planning, to national and regional go-to-market strategies, and customer engagement.
Volvo Cars is looking for a Director, Customer Experience. Director, Customer Experience is charged to lead the transformation and sustainability of the Volvo Car Customer Experience in Canada. The incumbent will own the framework and development of the end-to-end Customer Experience journey, work closely with the Volvo team and Retailer Network to create modern, intuitive and effective system to improve customer satisfaction and loyalty for the Volvo Car business in Canada.
(Richmond Hill, CA)
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