Lenovo is hiring a Customer Experience (CX) Program Manager who is a Customer Experience subject matter expert and team leader within the Data Center Group (DCG). The DCG WW CX team drives the Data Center CX strategy, designing and implementing CX systems and processes that enhance Lenovo’s overall customer experience. Reporting to the Director of WW CX within DCG, you will work with a team of direct and indirect global team members, and will drive CX competency and customer centricity within the team, and the larger employee base. You will be responsible for growing the CX maturity of the organization, and for designing and implementing systems to improve the experience of customers throughout their journey with Lenovo.
CX Solutions is hiring a Senior Account Manager of Research to manage Voice of the Customer research projects for our clients, including program design, data analysis, preparing key findings and reports, and presenting research results to drive client customer experience improvement initiatives (Arlington, VA).
Alteryx Analytics is hiring a Manager, Customer References to be responsible for growing the success of Alteryx's reference program that taps into the incredible passion and success of our users. The role is primarily measured on the creation and impact of reference assets that will drive even greater customer adoption of Alteryx through our sales and marketing efforts. This role has the opportunity expand and operationalize the program and establish new practices or solutions to produce more customer references and assets (Irvine, CA).
Alteryx Analytics is hiring a Customer Insights Specialist As the Customer Insights Specialist, you will have the opportunity to develop and improve our product, systems and processes, and be an integral part of scaling the team at Alteryx. In this role, you will partner with Customer Experience Leadership to drive the customer experience strategy and partner with our support and community team to build scalable processes using a data-driven approach. You will act as the right-hand to our Leaders, surfacing data, making recommendations and implementing tools and processes (Irvine, CA).
Align Technology is hiring a Associate Customer Experience Director who is responsible for advocating for customer experience within the company. That includes leading customer experience programs that create an internal culture of customer focus and overseeing company-wide activities that identify and make customer experience improvements. The position identifies, develops and oversees a range of activities designed to improve customer experience by working with stakeholders globally (San Jose, CA).
Lenovo's PC & Smart Devices Customer Experience team is seeking an experienced Senior CX Manager to join its Morrisville, NC-based team. This role is a highly-visible role well-suited for the CX professional who is looking for a challenge in a dynamic, fast-paced, global company. Lenovo is proudly the #1 PC manufacturer in the world. Continued CX excellence is part of our key strategic missions; join our team to help take us further. Applicants must be a CCXP. (Morrisville, NC).
Sandy Spring Bank is hiring a Client Experience (CX) Program Specialist who will support our CX strategic initiatives across the enterprise. This position is responsible for maintaining our Voice of the Client and Case Management systems, coordinating change management initiatives, and helping to embed our CX principles throughout the organization. The Client Experience Program Specialist will lead designated projects to ensure key initiatives are completed efficiently and effectively with the goal of ultimately delivering consistently remarkable experiences to our clients. This position requires developed organizational and communication skills to coordinate initiatives with various departments. (Columbia, MD)
Siemens Building Technologies is hiring a Customer Excellence Analytics Manager This role will be responsible for the division wide Voice of the Customer feedback and closed-loop processes, report generation and text analytics. The collection, interpretation and presentation of customer feedback along our customers' entire journey will help us realize our vision of achieving true customer centricity resulting in customer-driven growth. This role will share our values of being dedicated to serving as our customers' advocate, continually influencing the quality of products, support and service customers deserve and expect (Buffalo Grove, IL)
Carlson Wagonlit Travel is hiring a Customer/Client Operations Leader who will be an integral part of the Traveler Services Americas culture and transformation leadership team. You oversee the execution of all initiatives relating to the experience Carlson Wagonlit Travel (CWT) clients have with our Traveler Services contact centers. You will work across a global matrix in a 24x7 environment to align defined strategies with operational objectives that creates a framework for how we do business with our clients and travelers.
UPS Capital is hiring a Customer Experience Manager The Customer Experience manager is responsible for managing CRM projects tied directly to the customer experience (CX) strategy and our CX roadmap. He/She designs, builds, launches, manages and closes projects using industry-accepted standards of project management to ensure that each initiative developed progresses successfully. Effective execution of our strategy requires customer centric approaches to drive the desired experience and meet our financial objectives. This position oversees Support Specialists and Project Supervisors (Atlanta, GA).
Greenwich Associates is hiring a Senior Vice President, Sales and Alliances who must be a proven sales professional who will drive the development and implementation of strategic sales initiatives, establish tactical plans, and be accountable for results. In addition, this role will be responsible for executing sales activities, providing sales forecasting and reporting, and driving partnerships and alliances to increase sales and distribution. The Senior Vice President must be able to roll up their sleeves and work alongside all members and executive team to exceed sales goals and share accountability for profitable growth (Stamford, CT).
CS BlackBell Agency is looking for the right person to help them to continue to improve their customer service processes within the Customer Experience Specialist role. They are looking for the right person with a mix of quantitative, consultative, and facilitative/leadership skills. The successful candidate will have a documented track record in driving change, and in significantly improving processes, and will know how to be effective in fast paced environments (Atlanta, GA).
Synchrony is seeking a Vice President, B2B Customer Experience who will be a part of the Corporate Strategy group and will work closely with business leaders across Synchrony Financial to assess the gaps, develop and implement improvements to the B2B customer experience as well as define the customer engagement models. The incumbent will also partner with our largest merchant partners such as Lowe's, Sam's Club and Amazon to ensure frictionless customer experience between touch points (Stamford, CT).
Truckstop.com is hiring a Truckstop.com As the Vice President of Customer Success you will be responsible for the customer's journey from the moment the customer first learns of Truckstop.com, up through supporting that customer's interactions with our services. In this key role on the Truckstop.com team, the leader ensures that our customers onboard quickly and efficiently, provide customers with the necessary training and support, maximize value and ROI of their Truckstop.com services, and have an outstanding experience every step of their journey (Boise, ID).
Ipsos Loyalty is searching for a Vice President of Customer Experience who will work closely with a variety of individuals from clients to understanding their needs and developing business; senior team leaders to assure project accuracy and make sure that things stay on schedule. You get to share your many creative and analytical skills with your bright, coachable, talented team members on a daily basis, and you delight the client constantly. Variety is the spice, and you love new challenges, categories and situations (New York, NY).
Chewy is hiring a Retention and Customer Engagement Vice President The VP, Retention & Customer Engagement will play a critical role in retaining and developing existing customers through owned marketing channels. This role is responsible for the creation and implementation of marketing activities that drive repeat sales, build loyalty, increase basket size and engage our customers with relevant, action-inspiring messaging (Dania Beach, FL).
Dropbox is hiring a Customer Experience Engineer , who will make it easier for the Customer Experience team to understand and solve users' problems, shape how users interact with Dropbox through our support website, integrate support ticketing with other internal systems, be a champion of secure and scalable internal development practices, and build tools that help users diagnose and solve issues on their own (Austin, TX).
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