The Federal Reserve Bank is looking for a Sr. User Experience (UX), Manager. The Federal Reserve's National IT organization that provides collaboration, endpoint and mobility solutions to the Federal Reserve System workforce. This role reports to the Vice President of Experience Team (User Experience, Technology Adoption and Communications). As a leader of a team of user advocates and change agents, the Sr. UX Manager is responsible for the Voice of the User (VOU) program and experience strategy for end user productivity, collaboration and mobility solutions. This role will be critical in advancing user-centered methodologies in order to translate insights into cohesive end-to-end experiences that optimize the workforce productivity and collaboration experience. The manager will also be responsible for people leadership activities such as professional development, hiring and performance management.
(Richmond, VA/ St.Louis, Chicago/ Dallas, TX)
New York Life is looking for a Experience Strategist. New York Life's Marketing group is seeking a highly qualified individual to join the Experience practice based in New York, NY. You will join the Experience team, which is at the forefront of New York Life's evolution to a connected experience, consumer-centric organization - to empower our customers working closely with their Agents to have the financial security to Be Good at Life. The Experience practice is responsible for the design research, strategy, and measurement of an end-to-end experience for our consumers, clients, and agents. New York Life's unique omnichannel position, spanning digital, telephone, and in-person channels, enables us to deliver a comprehensive experience to our clients, and provides a unique opportunity for a passionate and talented experience professional to have significant impact on an evolving organization.
(New York City, NY)
New York Life is seeking a Experience Measurement Strategy & Management Lead. Successful candidates should have an insatiable curiosity for how and why consumers behave and what we can/should do about it, be passionate about working using a blend of left and right brain skills and be driven to serve as a change agent relentlessly advocating for the consumer/customer. This role will require passion for all facets of consumer experience (research, design, measurement), and is an opportunity to be part of the ground-up development of a new strategic capability for NYL.
(New York City, NY)
San Francisco International Airport is looking for a Director of Customer Care. If you want to be part of revolutionizing the guest experience and add your hospitality/ customer care expertise to a world-class organization, this is the job for you! Qualified individuals are invited to review the profile at www.thehawkinscompany.com and submit your resume and a thoughtful letter of interest that outlines what you would bring to the San Francisco International Airport as the Director of Customer Care.
(San Francisco, CA)
San Diego County Regional Airport Authority is looking for a Manager, Customer Experience Design. The Customer Design & Innovation Department is looking for a self-directed individual with demonstrated leadership skills in a Manager, Customer Experience Design role. The ideal candidate will lead the Customer Experience Design team to create a customer journey map, identify customer personas and influence passenger experience as they travel through the San Diego International Airport and creates, designs and implements strategic roadmaps for the customer experience journey to improve airport passenger satisfaction; identify areas for improvement for customer satisfaction through data analytics and survey results to craft the customer journey roadmap and much more.
(San Diego, CA)
SMG (Service Management Group) is seeking a Director, Digital CX. SMG is seeking a top-performing Director, Digital CX to play an integral part in the ongoing evolution of the company's success. This candidate should have a proven track record of creating and optimizing Customer Experiences (CX) spanning all enterprise digital channels (web/eCommerce, mobile, display etc.) to drive loyalty and revenue. If you are analytically and technically proficient in web analytics, have a knack for finding solutions, and thrive on delivering mind-blowing results to great clients-this is the role for you. This position will also be accountable for proactively developing, implementing, and directing business development activities that will meet sales objectives as part of the overall growth strategy of the company.
Equinix is looking for a Program Manager, Customer Experience. Equinix is looking for a Program Manager to join our Customer Experience team and deliver voice of customer listening programs supporting our customer-centric strategy and driving actionable customer experience improvements. This position reports to the Vice President, Customer Experience, and is responsible for establishing and managing listening programs end to end, partnering closely with IT, and working cross-functionally with business stakeholders to ensure valuable insights are available and being used to support decision making.
VMLY&R London is looking for a Director Experience Management. The Director, Experience Management serves as an agency leader for achieving our partner's strategic customer experience objectives by collaborating with our client partners and focusing on all facets of strategic growth. He or she must establish and drive all facets of leading a small team to deliver on our partner's goals, objectives and overall strategic direction, demonstrating a sense of ownership and the ability to manage independently.
Dr. Squatch Soap Co. is seeking a Director of Customer Experience. The Director of Customer Experience will be required to develop an acute understanding of our technological and operational capabalities, and direct initiatives aimed at improving both. This role should always be looking to maximize customer lifetime value, while converting traditional customer support cost centers into revenue generators. The Director of Customer Experience will report directly to the Head of Product.
(Los Angeles, CA)
Amazon is seeking a Senior Storefront Customer Experience (CX) Manager. The Storefront CX & Marketing Manager will be responsible for driving a best in class customer experience by overseeing and influencing campaign management for Originals content; as well as crafting plans for targeting and launching seasonal promotional campaigns; and influencing messaging, content segmentation, and customer segmentation strategies to increase engagement rates across our customer base.
Metrolinx is looking for a Senior Advisor, Customer Insights. Customer Journey Management is an essential part of our strategy to deliver exceptional customer experience. The role is pivotal to minimizing the customer effort across all channels and touchpoints, ensuring a seamless experience every time a customer interacts with Covance. As the Customer Journey Design Manager you will be responsible for the structure and program to build line of sight for our employees to deliver value to our customers. The role is critical to deliberately designing who we are and where it matters most so we can differentiate ourselves through exceptional customer experience.
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