Learn more about the Certified Customer Experience Professional (CCXP) exam and certification.
About the CCXP Certification
The CCXP program provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline. Until the CXPA established this accreditation, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry. As a non-profit, independent association, the CXPA is well positioned to establish the CCXP as a recognized and admired professional credential.
Eligibility
Anyone with a bachelor’s degree and three years of full-time CX-specific work experience is eligible to take the exam. An alternate pathway to eligibility is a high school diploma (or equivalent) and five years of full-time CX-specific work experience.
Fees
Below are the current fee schedules for the CCXP application, examination retakes, and CCXP renewals/recertification.
The initial exam fee includes a $150.00 non-refundable CCXP application fee. The exam fee must be submitted with the application. Certification Application and Examination fees are:
CXPA Member: $495 (USD)
Non-Member of the CXPA: $645 (USD)
Exam Re-take: You may take the examination two more times within the six month period of eligibility if you should not pass on your first attempt. The exam retake fees are:
CXPA Member: $199 (USD)
Non-Member of the CXPA: $349 (USD)
Recertification fees apply after you have been an accredited CCXP for two years and have met the continuing education requirements.
CXPA Member: $199 (USD)
Non-Member of the CXPA: $349 (USD)
The CXPA membership rate applies if you are a member in good standing at the time of application submission. If you are interested in becoming a member at the time of applying for certification, please submit your CXPA membership and CCXP certification applications at the same time, so that you’ll receive the member rate. Find more information about the benefits available through membership in the CXPA.