About The CCXP

The CCXP program provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline.

The CCXP program provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline. Until the CXPA established this accreditation, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry. As a non-profit, independent association, the CXPA is well positioned to establish the CCXP as a recognized and admired professional credential.

Benefits of CCXP

Benefits of Becoming a CCXP

Having CCXPs on your team demonstrates your organization's commitment to CX excellence.

For practitioners, the CCXP program provides recognition of a high level of knowledge in the field of customer experience and offers a framework for continual development. Candidates for this credential are looking to distinguish themselves in the workplace, validate their skills, and maximize their earning potential.

For the industry and employers, the CCXP program encompasses a core set of CX competence areas and ensures that certified professionals possess a manager-level mastery of standardized disciplines.

Eligibility

Anyone with a bachelor’s degree and three years of full-time CX-specific work experience is eligible to take the exam. An alternate pathway to eligibility is a high school diploma (or equivalent) and five years of full-time CX-specific work experience. More details are available on certification eligibility including experience and education requirements, plus an alternative pathway.

Exam Details

The certification exams are completed at designated locations that have monitored test facilities. The content in the 100 question computer-based exam covers six competencies that the CXPA has identified as required knowledge for CCXP candidates:

Customer-Centric Culture
Voice of the Customer, Customer Insight, and Understanding
Organizational Adoption and Accountability
Customer Experience Strategy
Experience Design, Improvement, and Innovation
Metrics, Measurement, and ROI

Exam Fees

Below are the current fee schedules for the CCXP application, examination retakes, and CCXP renewals/recertification.

The initial exam fee includes a $150.00 non-refundable CCXP application fee. The exam fee must be submitted with the application. Certification Application and Examination fees are:

CXPA Member: $495 (USD)
Non-Member of the CXPA: $645 (USD)

Exam Re-take: You may take the examination two more times within the six month period of eligibility if you should not pass on your first attempt. The exam retake fees are:

CXPA Member: $199 (USD)
Non-Member of the CXPA: $349 (USD)

Recertification fees apply after you have been an accredited CCXP for two years and have met the continuing education requirements.

CXPA Member: $199 (USD)
Non-Member of the CXPA: $349 (USD)

The CXPA membership rate applies if you are a member in good standing at the time of application submission. If you are interested in becoming a member at the time of applying for certification, please submit your CXPA membership and CCXP certification applications at the same time, so that you’ll receive the member rate. Find more information about the benefits available through membership in the CXPA.

The Certification Process

There are three phases to CCXP certification:

Program Application and Acceptance

Exam Registration and Successful Completion

CCXP Credentials Use and Maintenance

CXPA Membership

The Customer Experience Professionals Association (CXPA) created the CCXP program for the rapidly growing field of customer experience. The association brings together like-minded professionals focused on advancing the practice of customer experience management and creating career growth by establishing customer experience management as a recognized and admired professional discipline.

Benefits of membership include:

Networking – in-person and online with colleagues around the world
Access to research, education and tools not available anywhere else
Career development resources
Discounts on leading events and research

Learn more about the Customer Experience Professionals Association and their mission to enhance the growing field of customer experience management.

Don't just take our word for it...

“One of the things I love about the (CCXP) certification is the rigor associated with learning this particular craft, and that there are people around who are willing to teach and support the individuals who are evolving within this function. The certification has great cache because it tells people you’re not only a practiced practitioner of the function, but now you’re also a student of it. It’s an evolving learning because it doesn’t ever stop. You can always get better as a customer experience professional.”

-Chris Rios, Blue Rock Search

“The CXPA is the standard in customer experience. This (CCXP) certification will show my clients that I’m familiar with the multiple domains of knowledge, and am familiar with the latest in best practices.”

- Jim Tincher, CCXP, CX Expert,

Heart of the Customer

“I believe that in order to keep the field of customer experience relevant and important, all CX professionals need to continue to learn and grow so that our broader community can be stronger and more visible and so that customers can collectively have more positive and effortless experiences. I was interested in obtaining the CCXP because I believe certification will help the professionals in our overall field grow and will help to make all of us better as a community."